Sales Hacker

JUNE 23, 2021

Here are the seven best sales blogs (and five bonus sales newsletters!) Best article to read: RevOps is taking over how B2B SaaS companies look at sales. How to contribute: Predictable Revenue’s blog is a place to hear new content from the CEO and senior leadership team. Customer-centric culture. Sales Hacker.

Sales 79

Sales Technical Review Outbound Sales Team Interviewing 79

User Pilot

JUNE 13, 2022

Are you looking for the best SaaS blogs and influencers to follow in 2022? We curated a list of the best SaaS blogs and influencers to help you learn more about SaaS and increase your revenue. We covered the best blogs on SaaS growth, product marketing , UX analytics, venture capital, and sales.

Venture Capital 52

Venture Capital SaaS Data Scale 52

User Pilot

JUNE 19, 2023

What factors should you consider when choosing a SaaS learning management system to support your customers and employees? TL;DR A SaaS learning management system (LMS) is a cloud-based solution for delivering educational experiences. To see how Userpilot can help you onboard and educate your customers, book the demo!

Systems Review 98

Systems Review Management SaaS Education 98

User Pilot

APRIL 30, 2024

If you’re interested in learning more about Marty, including his background and top blog and podcast recommendations, continue reading ahead. INSPIRED: How to create tech products customers love INSPIRED: How to create tech products customers love. If you still want to explore his ideas, his blog posts are not to be missed.

Management 105

Management Underperforming Technical Team Innovation Generative AI 105

User Pilot

NOVEMBER 2, 2023

You will also learn how to choose the right growth strategy for your SaaS and how to leverage marketing-led growth to achieve your business goals. In contrast, the product-led growth model leverages inherent product virality and its value to drive customer acquisitions and retention. Webinars play an important educational role.

Strategy 105

Strategy Marketing Social Media AI Search 105

SaaStr

MARCH 29, 2023

It’s a real oldie in educational and nonprofit software. and transitioned into SaaS later and through acquisitions, and then into a broad platform for fundraising and educational management. $100 Blackbaud is in some ways a case study of the perils of vertical SaaS. Like Blackbaud. It was founded in 1981 (!)

Education 201

Education Scaling Acquisition Pricing 201

SaaStr

FEBRUARY 7, 2023

1,000 SaaS CEOs, Founders, Revenue Leaders, and VCs will join us for 1.5 Braindates are 1:1 and small group networking sessions designed for you to share knowledge and network with like-minded SaaS leaders during SaaStr Europa. Straight from a SaaS CCO with Yellow.ai’s CCO with Shekar Murthy, Chief Customer Officer at Yellow.ai

VP of Engineering 265

VP of Engineering Technical Cofounder Outsourcing Services CTO Coach 265

SaaStr

FEBRUARY 21, 2024

Welcome to the latest installment of our “ What’s New ” series where SaaStr founder and CEO Jason Lemkin sits down with some of the top leaders and founders in SaaS and Cloud to discuss What’s New and what should be top of mind for fellow founders. This creates a multiple effect because you cross-sell to their customer base.

AWS 230

AWS Scale Sales Hiring Marketing 230

User Pilot

MAY 2, 2024

Customer retention is vital for product success and business profitability. You will also learn how to build a retention strategy, what metrics to track, and 10 bulletproof retention tactics for SaaS companies. TL;DR Customer retention is the ability to keep your customers actively using their products. To prevent it.

Retention 105

Retention Metrics Strategy Scale 105

Incredo

JANUARY 21, 2020

Conversational marketing has conquered the SaaS industry long ago. Their starter plan is free and you can use Verloop bots for lead generation, sales and marketing automation, customer support. . We even have separate posts on SaaS sales funnel , SaaS lead nurturing , and Facebook ads strategy. Stay us till the end.

Marketing 313

Marketing SaaS Social Media Customer Support 313

SaaStock

JANUARY 25, 2019

The Latin American SaaS landscape is hustling and bustling, having seen more IPOs in the last 6 months than the previous 20 years combined. We will gather 300 leading SaaS founders, executives and investors for three days packed with opportunities and rich exchange of knowledge to push the whole ecosystem forward. CEO : Eric Santos.

SaaS Payments 257

SaaS Payments Payment Solutions Payment Methods Payments 257

SaaStr

SEPTEMBER 8, 2022

Intellum is an Atlanta-based learning technology company that combines the best of customer experience with customer education to help large brands and fast-moving companies increase revenue, improve customer retention and decrease support costs. Take advantage of automation to manage your security assessments and NDAs.

SaaS Payments 234

SaaS Payments Payment Services PayFac as a Service Payfac 234

SaaStr

SEPTEMBER 25, 2023

Sales should work more closely with marketing to build the right ICP (Ideal Customer Profile) so that marketing can target this demographic and bring more sales-ready opportunities to the table. Success teams were able to measure current customers’ success with the new product integration. It all starts at the top!

Enterprise 274

Enterprise Marketing Sales SaaS 274

Totango

OCTOBER 11, 2021

Knowing what is driving customer adoption provides the information you can use to boost retention. Setting up a new customer’s account is rightly emphasized as a key part of the onboarding process and a foundation for further SaaS adoption. Continuous Education. Let’s look at three of the biggest keys.

Education 96

Education Onboarding Communication Retention 96

SaaStr

NOVEMBER 17, 2020

Q: Why do customers hate salespeople? They help you : They educate you on the product. But the best sales execs in SaaS make you feel that way. A bit more here: The Best Sales Reps Get Customers to Buy. The post Why Customers Hate So Many Salespeople. Disalignment. A truly great salesperson is a resource.

Education 297

Education Enterprise Pricing Sales 297

User Pilot

MAY 8, 2023

While product growth may seem as simple as “attract customers to your Software-as-a-Service solution” there are countless SaaS challenges and customer issues that you’ll need to overcome along the way. As the number of software tools and subscriptions increase, so too do the expectations of SaaS customers.

Software Review 98

Software Review Outsourcing Services SaaS Sales Hiring 98

Sales Hacker

MARCH 8, 2024

GTMnow is the media extension of GTMfund – sharing insight on go-to-market from working with hundreds of portfolio companies backed by over 350+ of the best in the game executive operators who have been there, done that at the world’s fastest growing SaaS companies. Sponsor love: The ELG Conference. Early-bird tickets expire next week.

Scale 93

Scale AI Search Social Media AI 93

User Pilot

NOVEMBER 5, 2023

Wondering how to scale customer success in SaaS and drive product growth ? If you’re a leading SaaS company, you know that growth is directly tied to helping customers achieve their desired outcomes. An effective customer success team can, thus, drive revenue growth, reduce churn, and increase customer satisfaction.

Scale 104

Scale Customer Success Scaling SaaS 104

SaaStr

OCTOBER 8, 2020

1) Most startups, in order to go into “scale-up” mode will need a second product, a “second act” The SaaS companies crossing $1b ARR all seem to have a second product. But — a second product, done right, means your customers are worth so much more. Educating your channel and partners?

New CTO 256

New CTO CTO Scale B2C 256

Payrix

APRIL 24, 2024

Part 2 – Selling payments to net new customers and your existing software user base. Part 3 – How value-added services contribute to the payments experience for customers. Andy suggests that there is an immediate and discernible value-add for software companies to embed payments as a means for retention of SaaS revenue.

Payments 162

Payments Embedded Payments Merchant Services Payment Solutions 162

User Pilot

FEBRUARY 25, 2024

Personalized experiences are becoming standard in the SaaS world. More users are adopting micro-SaaS products for the specialized value and low cost that they offer. User behavior is primarily focused on SaaS platforms and how users leverage them. Proactive support is the key to winning over customers.

SaaS Payments 105

SaaS Payments Trends Payment Solutions Payment Methods 105

Blulogix

MARCH 7, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Conquering Metering Challenges As the subscription economy grows, B2B businesses are increasingly adopting usage-based, consumption, and SaaS metering models. This model is common in cloud services, where businesses pay for the computing resources they use.

B2B 52

B2B Subscription Payment Features Systems Review 52

SaaStr

OCTOBER 20, 2022

We have a rapidly growing customer base across several verticals, particularly financial services, HR, healthcare, and education. ChurnZero is the Customer Success platform and partner for growing SaaS and subscription businesses. Vouris helps B2B SaaS and service companies build their SDR and/or AE teams.

Scale 227

Scale compliance Healthcare AI 227

SaaStr

APRIL 14, 2023

Mistake #2: Labeling The Value Prop Too Soon Founders at this stage often don’t know enough about their customers to define the value prop, so don’t be so quick to nail it down and say, “This is what our value prop is.” Walk with customers to the very end of the customer journey to see what’s working and what isn’t. Absolutely.

Development Team Review 240

Development Team Review Technical Review Underperforming Technical Team SMB 240

ChurnZero

SEPTEMBER 23, 2022

Searches for customer retention peaked in early 2022. . Searches for customer churn neared their all-time high around the same period. . Companies couldn’t rest on their laurels; it was hold onto their customers or float into the abyss. . Searches for Customer Success and customer experience lagged a bit, peaking only recently.

Education 98

Education Customer Success Venture Capital Churn 98

User Pilot

APRIL 3, 2024

Wondering how to create a resource center for your SaaS product? A resource center is a central hub of resources that helps your customers solve problems and learn more about your product. It reduces the load on your support team and improves customer satisfaction by providing self-service support.

AI Search 105

AI Search Software Review SaaS AI 105

User Pilot

DECEMBER 19, 2023

Managing customer accounts is a pretty tough job, but you know what’s even tougher? SaaS account management. With the emergence of software-as-a-service (SaaS) companies, the role of account managers has also evolved – and gotten harder. Personalizing customer workflows according to their needs.

SaaS Payments 102

SaaS Payments Management Customer Lifetime Value SaaS 102

Totango

SEPTEMBER 20, 2022

Customer Enablement Essentials: What B2B and SaaS Brands Need to Know. Customer enablement empowers customers by giving them the resources they need to use your product successfully. Here we’ll walk you through the essentials you need to know to harness customer enablement to increase B2B and SaaS sales.

B2B 83

B2B Scale SaaS Sales Enablement 83

Totango

OCTOBER 11, 2021

Knowing what is driving customer adoption provides the information you can use to boost retention. Setting up a new customer’s account is rightly emphasized as a key part of the onboarding process and a foundation for further SaaS adoption. Continuous Education. Let’s look at three of the biggest keys.

Education 78

Education Onboarding Communication Retention 78

Blulogix

FEBRUARY 22, 2024

Customer Adaptation: Encouraging customers to adapt to new billing models or pricing structures requires clear communication and may face initial pushback. Educating and Supporting Customers: Implement a comprehensive customer communication strategy to educate your customers about the changes.

Systems Review 52

Systems Review compliance Technical Review B2B 52

User Pilot

OCTOBER 31, 2023

Free trials can impact cash flow and revenue generation, especially if a significant portion of trial users don’t convert into paying customers. TL;DR A free trial is a sales strategy that allows prospective customers to use your product for a limited time. What’s a free trial in SaaS? Book a demo to learn more.

SaaS Payments 97

SaaS Payments Payment Methods Strategy Payment Solutions 97

User Pilot

OCTOBER 29, 2023

TL;DR Willingness to pay (WTP) is the maximum amount that customers are ready to pay for a product, while willingness to accept (WTA) is the minimum amount that would satisfy a seller. WTP helps SaaS companies choose optimum prices for their products to maximize profit. The metric is also used to predict customer churn.

SaaS 105

SaaS Interviewing Pricing Market Research 105

User Pilot

FEBRUARY 26, 2023

The customer success renewal playbook is central to keeping the incoming stream of recurring revenue flowing. Thanks to the subscription economy of SaaS companies, high customer retention is vital to staying afloat and enjoying growth. Examining user activity and customer interaction to identify and eliminate friction points.

Customer Success 98

Customer Success SaaS Retention Education 98

ChurnZero

MAY 4, 2023

There’s a closely held growth secret among large B2B professional services firms, like consultants, accountants and law firms, that Customer Success Managers (CSMs) might appreciate: The more relationships a client has across a firm, the lower that client’s flight risk.

Development Team Review 98

Development Team Review Technical Review SaaS Scale 98

User Pilot

FEBRUARY 3, 2023

The customer onboarding lifecycle is the ongoing process of educating users on your product and helping them achieve success with it. In SaaS, onboarding is the key to not only converting free users into paid customers but also driving long-term loyalty. What is the customer onboarding lifecycle?

Education 98

Education Onboarding Customer Success Engagement 98

How To Buy Saas

MARCH 21, 2024

With over 50 billion SaaS service users in the US (including repeat customers) there’s little doubt about the health of the SaaS industry. In this blog post, we’ll try to answer these questions and explain which solutions may be helpful to your business. What Is SaaS? You know this very well thanks to Netflix.

SaaS Payments 40

SaaS Payments Payment Services Payment Solutions Payment Methods 40

User Pilot

JANUARY 8, 2024

With the right customer acquisition strategies, you can convert potential customers to paying users and set the stage for turning them into long-term loyal users. In-app strategies for converting free or trial users to paying customers. In-app strategies for converting free or trial users to paying customers.

Acquisition 105

Acquisition Strategy Social Media Underperforming Technical Team 105