FastSpring

APRIL 24, 2025

How new global laws like the European Accessibility Act will impact digital businesses. If you’re a founder, marketer, or product leader looking to grow your business while doing the right thing, this episode is a must-listen. You know, get them out of your blog posts and over to where they actually buy, that kind of thing.

Business 106

Business Software Review Underperforming Technical Team AI Search 106

SaaStr

SEPTEMBER 8, 2024

Ryan’s previous company, ImportGenius , was the largest provider of business intelligence to the import-export industry, which gave them access to an extremely valuable list of customers, trade data, and understanding of the international trade market. Measure customer NPS early and make it a key KPI for the business.

Sales Recruiting 319

Sales Recruiting Scale Venture Capital Sales Hiring 319

SaaStr

JUNE 16, 2024

Dear SaaStr: How Can a SaaS Business Reactivate Churned Customers? Does the SDR or AE reaching out to see if they can win back your business work? The post Dear SaaStr: How Can a SaaS Business Reactivate Churned Customers? RevenueCat manages 30% of all mobile apps subscriptions, across 10,000+ paid apps.

Churn 310

Churn Business SaaS Mobile 310

SaaStr

MARCH 16, 2025

Marketing leaders face crushing expectations from all sides: Management wants leads Sales needs collateral Product needs launches The team wants career growth The instinct is to spread your resources across everything: blogging, analyst relations, PR, events, SEO, paid search, content marketing, and more.

Scale 210

Scale Sales Hiring Scaling Marketing 210

SaaStr

JUNE 21, 2025

What this means for founders : If you can get security clearances and build something the Pentagon needs, you’re not in software anymore—you’re in the defense contractor business. The market is getting smarter about AI washing vs. real AI business models. And defense contractors don’t trade at 10x revenue.

B2B 233

B2B Government Healthcare AI 233

Stax

MAY 13, 2025

When leveraged strategically, these services can become a key driver of business growth. With the right provider, merchant services can improve your checkout experience, increase cash flow, and unlock valuable business insights. We’ll also outline how to choose the best payment solutions for your unique business needs.

Merchant Services 88

Merchant Services Payment Services Payment Methods SaaS Payments 88

TechEmpower SaaS

JULY 31, 2023

When talking to startup founders or other innovators, we always ask questions to better understand their business as a core. What does the business do? One way to approach that last question is to use this simple model: Customer Acquisition Cost (CAC) How will your business reach prospects? How does it meet customers’ needs?

Metrics 390

Metrics Startup Scale New CTO 390

TechEmpower SaaS

AUGUST 7, 2023

Check out our blog post 53 Questions Developers Should Ask Innovators. Please write us at blog@techempower.com ! Founder-Developer Gap How big is your startup’s Founder-Developer Gap? Is it a tiny crack, or a widening chasm? And how can you tell? If you’re not hearing those questions from your developers, you’ve got the gap.

CTO Hire 390

CTO Hire New CTO CTO Fractional VPE 390

Buffer Resources

JULY 18, 2024

  Moz Local Listing Score See how your local business looks online Limitations:  Data is only available for three countries: US, Canada & UK Moz crunches data from more than 10 different sources—including Google, Yelp, and Facebook—to score your brick-and-mortar business on  how it looks online.

Technical Review 121

Technical Review Software Review Mobile Engineering 121

SaaStr

NOVEMBER 22, 2024

My ex-VP of Sales is probably my favorite person in the world to talk to business and startup stuff about. It’s been 5 years since we started SaaStr, at first just a blog, and 2 years or so as an actual company. years ago, many of us still work together to this day, in various capacities. We have a terrific team in place now.

Startup 189

Startup Sales Business Leadership 189

SaaStr

JANUARY 27, 2024

So with that, let’s dive into what’s new at WordPress: Is Blogging on the Decline? Matt shares that blogging did decline for a while, and it does seem to be all over social how folks are quitting blogging or vlogging these days. What people love about a blog is a person’s voice and their story.

Underperforming Technical Team 329

Underperforming Technical Team Social Media Government Subscription 329

SaaStr

OCTOBER 25, 2024

Six months ago, security was the number one prohibition preventing businesses and software companies from buying AI. This can destabilize your business and have a big impact on cash. So the survey asked how much as a business has AI impacted its sales funnel. So how much business has it closed? It isn’t predictable.

Venture Capital 330

Venture Capital Marketing AI SaaS 330

SaaStr

JUNE 11, 2025

It’s no longer about gut instinct—it’s about understanding the levers of your business and optimizing them for growth. You Become and Stay Obsessed with the Business 24/7 As a founder, your mind is always on the business—whether you’re in the shower, on a run, or trying to sleep. But as you scale, you lose that intimacy.

Startup 260

Startup Interviewing Scaling Metrics 260

SaaStr

OCTOBER 23, 2024

In 2006, BILL CEO and Founder René Lacerte set out to define a category around financial operations for small and midsize businesses (SMBs). ’ Bill is approaching half a million customers, so has a good pulse on small businesses. With SMBs, the smallest business is owner-operated. Needless to say, he succeeded. in revenue.

SMB 304

SMB Payment Services Payments Payment Methods 304

Buffer Resources

SEPTEMBER 3, 2024

Much of our social media strategy is driven by our content marketing efforts (content we create on our blog, customer stories, interviews, webinars, etc.).   We publish four blog posts per week and want to ensure we get the most value out of each one. That’s why we have a dedicated blog post category.

Social Media 106

Social Media B2B Interviewing New CTO 106

SaaStr

JANUARY 3, 2025

A bunch of them we hired out of business school, or out of engineering school, and came up through our farm system.” Whereas if it’s all from outside, it’s too risky for the business. They had to present their business to me and show me their website. They grew up in their career with us.

Sales Hiring 281

Sales Hiring Scale Systems Review Interviewing 281

SaaStr

OCTOBER 27, 2024

No one wants to fund a “great business guy” without an A+ CTO there as well. #6. Everyone does, at least for budget. This makes you look less than savvy about your market. #5. Not having a great CTO. It’s just too competitive today. Not growing quickly enough. VCs can only invest in folks that can hit $100m+ in revenue or more in 7–10 years.

CTO 312

CTO Investment Revenue Marketing 312

SaaStr

DECEMBER 4, 2024

Pricing is more than just a number on a contract — when used thoughtfully, it can become a strategic tool for your SaaS product that can drive product adoption, customer satisfaction, and business growth. Miro’s pricing strategy evolved with their business goals: Early stage: Minimum five-user paid plans to ensure collaborative value.

Payments 281

Payments Pricing Scale Revenue 281

SaaStr

JANUARY 8, 2025

When Lindsey joined, she inherited an already built-out self-serve/PLG model for small businesses and a mid-market and enterprise sales, customer success, and post-sales team. ” The other thing Lindsey did was bring that revenue and focus into the entire cadence of running the business.

Revenue 290

Revenue Scale Sales Hiring Compensation 290

SaaStr

OCTOBER 25, 2024

Up to 20% of the ACV is usually OK and you will still be seen as a software business, not a services business. But some do make services profitable, for sure. Net net, in bigger deals ($50k-$100k+), charge for services if you can. And then do them as inexpensively as you can — but don’t sweat it if you just break even on services.

Investment 293

Investment SaaS SMB Enterprise 293

SaaStr

JUNE 7, 2025

Fresh data from Ramp’s AI Index suggests that the meteoric rise in business AI spending might be showing signs of deceleration, raising questions about whether we’re witnessing market maturation or beginning to hit a potential adoption ceiling: The numbers tell a nuanced story. businesses has reached an incredible 41.7%

AI 269

AI Payment Services Payments Scale 269

Buffer Resources

SEPTEMBER 4, 2024

I never set out to start a business. People started asking me if I would teach them not only how to organize photos, but also how to build a business around it. So, in 2009 The Photo Managers was born: an association that helps others start their own photo-organizing businesses.

Education 109

Education Engagement Software Business 109

SaaStr

MARCH 7, 2025

When to Hire Executives But there are three other factors that I tell companies to consider when hiring finance leaders (or any other department leaders): Leaders cost Capabilities of current leadership Complexities and needs of the business These factors will help you determine when you need a true CFO.

Scale 311

Scale Finance Headcount Leadership 311

Payrix

APRIL 28, 2025

Read now Blog post Card-not-present: Definition, types, and examples Learn how software companies can offer secure card-not-present payment acceptance to their user base with the solutions and support of a payments partner. businesses across seven key industries, learn what users expect from their software platforms. Discover how.

Merchant Services 113

Merchant Services Payment Services Payment Solutions Payments 113

Payrix

JUNE 10, 2025

Read now ebook PCI Compliance: Unlock your platform's security potential Protecting cardholder data isn’t just good business - it’s essential. Let’s cut through the complexity and show you how PCI compliance keeps your platform secure and your customers happy.

Merchant Services 100

Merchant Services Payment Services Payments Payment Solutions 100

SaaStr

OCTOBER 19, 2024

112,000 Views: “What’s New at WordPress with Matt Mullenweg, CEO of Automattic and Co-Founder of WordPress” #3, 79,000 Views: “A Step by Step Guide to Revenue Growth with Mark Roberge, Harvard Business School” #4. 46,771 Views: “From Burn-Out to $100M in ARR with Jason Cohen, Founder of WP Engine” #6.

Acquisition 281

Acquisition Innovation Startup Engineering 281

SaaStr

MAY 1, 2025

Be specific and highlight something exceptional about your business. Reference a tweet, blog post, or investment Ive made thats relevant to your pitch. For example, $1M ARR SaaS Startup Growing 15% MoMLooking for a Partner or Were the Next Rippling$500k ARR, 10x YoY Growth. Get to the point immediately. Really Personalize it.

Scale 148

Scale Startup Investment Scaling 148

TechEmpower SaaS

DECEMBER 11, 2023

In the 25 years that TechEmpower has been in business, we’ve seen thousands of companies come and go. Our blog post 53 Questions Developers Should Ask Innovators has a list of questions any good development team would ask. Inquisitiveness: Prior to starting the project, you should receive an estimate of the work effort.

Software Development 443

Software Development Development Software Review Software 443

Payrix

MAY 29, 2025

Throughout this blog, we delve into false declines through the lens of a software company, helping you answer top of mind questions. According to a recent report by PYMNTS Intelligence about fraud management and false declines, 70% of falsely declined transactions are difficult for businesses to recover. What are false declines?

Payments 100

Payments Embedded Payments Payment Solutions Merchant Services 100

SaaStr

MAY 25, 2024

Building a $100M+ ARR business is no easy feat. Blogs Documentation That was how they drove visibility through Google searches and how developers found them. A couple of months ago, someone in their Discord channel asked a question, and someone else referred them to a blog post written nine years ago that was relevant in 2024.

Scale 309

Scale Sales Hiring SaaS Payments Development 309

SaaStr

NOVEMBER 6, 2024

50% of Users on Business “Side”, 50% Technical An interesting breakdown across their core products. But as you go more upmarket, and more enterprise, the business users become critical stakeholders and users, too. 51% of Revenue From Outside North America A reminder to go global as early as practical. #4.

Enterprise 284

Enterprise Pricing Cloud AI 284

Buffer Resources

OCTOBER 1, 2024

Promote new blog posts Before Instagram introduced link stickers, it was tricky to share clickable links to articles, especially if you didn't have access to swipe-up links. But now, it's much easier to get your followers to click directly to a new blog post — or any evergreen content, for that matter.

Social Media 115

Social Media Branding Engagement Trends 115

SaaStr

JANUARY 3, 2025

The common denominator is: they are products that require some real business process change to achieve the value from the product. If your product can be used successfully in 5 minutes, without any need for business process change, a freemium / free trial model works well. and that sell mainly larger deals ($50k ACV and up).

Pricing 279

Pricing SaaS Enterprise Investment 279

FastSpring

JANUARY 23, 2025

If you own a SaaS or other digital product business such as a Slack plugin, Chrome extension, online publishing business, mobile app, or even a blog and youre looking to exit, you may have a lot of questions about how best to go about it. How selling an investment business is very different from getting VC funding.

Scale 118

Scale Entrepreneurship Scaling Underperforming Technical Team 118

SaaStr

JUNE 11, 2025

The B2B / SaaS Parallel : Many SaaS companies build their entire business on one pricing model, one customer segment, or one distribution channel. Before expanding, ensure your core business has strong unit economics that can subsidize new initiatives. This creates extreme business model volatility that no SaaS founder would accept.

compliance 218

compliance Marketplace as a Service B2B Healthcare 218

Payrix

APRIL 17, 2025

Your business will need to make technical and infrastructure investments. As a payment facilitator, you can streamline payment acceptance for your users by creating a master merchant account under which other businesses can sit. Must maintain PCI DSS Level 1 compliance (the highest level of payment security).

Payment Services 100

Payment Services SaaS Payments Merchant Services Payment Facilitation 100

SaaStr

NOVEMBER 1, 2024

and … Very small businesses and individuals mostly want to pay monthly on their credit cards. But if you ask tiny businesses and individuals to pay for a whole year upfront, they will hesitate. One caveat: if your product requires significant onboarding and business process change, monthly pricing sometimes just doesn’t work.

SaaS 259

SaaS Payment Features Churn Pricing 259