Payrix

MARCH 20, 2024

In a market shaped by fierce competition, emerging technologies, and dominating customer expectations, B2B software companies have evaluated many angles of differentiation to keep the attention of their customers. It’s the fastest and easiest model for monetization with the least amount of risk and responsibility.

Payments 147

Payments Embedded Payments Payment Services Payment Solutions 147

Payrix

APRIL 3, 2024

In this model, your organization assume s no ne of the payments risk and subsequently , has little control over the customer experience. T his payments model, while the most lucrative, requires a considerable amount of time, capital, payments expertise , and a full assumption of risk. What is a PayFac® developer?

Payment Services 100

Payment Services Merchant Services SaaS Payments Payment Facilitation 100

SaaStr

MARCH 27, 2024

Dear SaaStr: How Can an Early Stage SaaS Startup Get its First 1-3 Pilot Fortune 500 Paying Customers? So much better, just this one thing, that it’s worth it for a BigCo to take a risk on using you, not Salesforce-Oracle-Microso ft-Box-SAP-whatever. If it’s not 10x better, no one is going to take the risk. It’s not magic.

Startup 201

Startup SaaS Enterprise Business 201

SaaStr

NOVEMBER 20, 2022

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: How to Ensure Your First 2 Sales Reps Actually Work Out (Updated). The Different Flavors of Risk Early Stage VCs Take. SaaStr Annual 2022: How to Sign Your First 10 F500 logos and Big Name Customers with Sequoia India.

Sales Hiring 235

Sales Hiring Startup Sales Marketing 235

OPEXEngine

JUNE 11, 2020

Every few months I take a look at the top read blog posts on OPEXEngine, to make sure I have a solid understanding of the topics that you are looking for more insight on. As a result, I decided to share with you a few of our Not-to-be-Missed blogs. Best SaaS Blog Posts You Shouldn’t Miss. What are some of your faves?

SMB 59

SMB SaaS Benchmarks Subscription 59

SaaStr

OCTOBER 19, 2022

The most decisive founders have a solid grasp of their industry and are ready to take a risk to achieve something big. Along the way, you invest in customer success and focus on your churn rate. The two tricks to scaling a startup or a small business are: Keep your customer acquisition cost (CAC) low.

Scale 267

Scale Venture Capital SaaS Acquisition 267

SaaStr

NOVEMBER 12, 2022

They understand why they got “No”s in the early, pre-traction days, and even, in the early-ish days when they had a handful of customers but wasn’t really taking off yet (my favorite time to invest). Let me make a list, of at least 10 Risks Different SaaS VCs Do and Do Not Like To Take. B+/A- Traction Risk.

Scale 338

Scale Sales Recruiting Machine Learning Artificial Intelligence 338

SaaStr

FEBRUARY 5, 2023

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: Dear SaaStr: Is It OK to Fly First Class to Close A Big 7 Figure Deal? SaaStr 628: Revenue Alignment: How to Pull Marketing, Sales, and Customer Success Together with Divvy CRO Sterling Snow  5. Gartner: Overall IT Spend Has Slowed.

Sales Recruiting 185

Sales Recruiting Sales Hiring Scale Venture Capital 185

SaaStr

MARCH 13, 2024

If it’s incremental, there’s low risk. Key pieces of advice for founders: Assess the risk profile of your customer base. If the technology allows you to solve a customer pain point much easier and better, you need to go all in if you have confidence in your team and are early enough in your organization to do it.

Generative AI 202

Generative AI AI Cloud Startup 202

SaaStr

MAY 14, 2023

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: 15+ of The Top Sales & Marketing Mistakes SaaS Startups Make (Updated) Cloudflare: Our Top Reps Are Hitting 129% of Quota. But 100 of Them Are Closing Almost Nothing.

Sales Recruiting 191

Sales Recruiting Scale Generative AI AI 191

SaaStr

JANUARY 22, 2023

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: 5 Interesting Learnings from Docebo at $145,000,000 in ARR Fractional CROs and CMOs: The Only Times I’ve Ever Seen Them Work 90%-95% of Salespeople Won’t Make It At Your Startup. A 6 Part Test to Help You Get It Right.

Scale 185

Scale Customer Success Venture Capital Sales Hiring 185

SaaStr

FEBRUARY 20, 2023

The question for bigger customers especially on if a vendor will actually stay around if they you buy. This remains a large risk with start-ups. But it’s been mitigated to some extent in the minds of customers. They are often OK with the risks, if they think the reward is worth it. Vendor Viability.

Innovation 290

Innovation Churn Cloud Branding 290

Crafty CTO

FEBRUARY 7, 2023

Yes, I needed to replatform my blog, but I also needed a web presence for my new fractional CTOing entity. The blog needed a new name, but I also working on naming the new entity, and realized it might be possible to find a name that would work well for both. I also assumed that NDA we signed had long since expired.

CTO Hire 40

CTO Hire New CTO CTO Software Engineering 40

SaaStr

DECEMBER 25, 2022

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: Why The Greatest Sales Teams Just Kill It On Dec 31. 4 Recent, Very Bad, Truly Terrible Customer Success Experiences. Balancing Hyper Growth with Risk: Secrets to Scaling with Brex’s COO and Alloy’s CRO.

Scale 189

Scale Venture Capital SMB Scaling 189

SaaStr

APRIL 3, 2024

How about bringing more value to customers in a much shorter time frame? Or supporting customers by enabling GenAI? Most of PagerDuty’s customers are Enterprises, and they’re in varying places on the continuum in their journey of adopting GenAI. As a startup, you can look at it a few ways.

Generative AI 225

Generative AI AI Technical Review Software Review 225

SaaStr

MAY 19, 2023

Dear SaaStr: How Can a SaaS CEO Tell Which Customers are 10+ Year Customers? I.e., would the business be at risk if you went down or away? Now by contrast, some accounts are more at risk than they seem: At risk: small groups / silos at a large customer — within a larger division or organization. Not really.

SaaS 230

SaaS Enterprise Sales Business 230

SaaStr

JANUARY 1, 2023

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: 2022: A Cr*p Year for SaaS IPOs. SaaStr 621: Big Numbers from Small Customers: How DigitalOcean Accelerated at Scale with DigitalOcean Senior Vice President of Revenue Cliff Bockard.  . But a Pretty Good Year for M&A.

VP of Engineering 177

VP of Engineering Scale Mobile Scaling 177

SaaStr

NOVEMBER 13, 2023

years, has seen massive growth and over 14 different frameworks, trust center capabilities, Enterprise risk management capabilities, audit capabilities, work center capabilities, over 100 plus integrations, and 350 different features. #1: 2: Be Competitor Aware, But Customer Focused Customer obsession is a core value at Drata. . #2:

Scale 215

Scale Scaling Sales Hiring Construction 215

SaaStr

FEBRUARY 21, 2024

In the new episode, Jason sits down with Drata CMO Sydney Sloan to talk about what’s new at Drata, the role of CMO at Drata vs. Salesloft, partner marketing, customer marketing, and more. This creates a multiple effect because you cross-sell to their customer base. You have to prove yourself and bring them customers.

AWS 199

AWS Scale Sales Hiring Marketing 199

SaaStr

DECEMBER 6, 2022

When scaling a SaaS company, striking a balance between hypergrowth and risk is essential. Both companies have achieved rapid growth by offering products and services that are tailored to and evolve to the needs of their customers within a highly regulated space. Risk Management Evolves As You Grow.

Scale 226

Scale Scaling compliance Forecasting 226

SaaStr

DECEMBER 18, 2022

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: Coupa, Marketo, And the Great Coming Rebound in SaaS. 4 Recent, Very Bad, Truly Terrible Customer Success Experiences. Balancing Hyper Growth with Risk: Secrets to Scaling with Brex’s COO and Alloy’s CRO.

Scale 139

Scale Venture Capital SMB Forecasting 139

SaaStr

JANUARY 6, 2020

Why would any big business take a risk on a start-up? Unless, the gain way outweighs the risk. You have to try to be everywhere your customers might be. Build on the platforms your target enterprise customers use. But they do help customers find you. Write very high-value blog posts. They wouldn’t.

Startup 252

Startup Business Technical Review Enterprise 252

Blulogix

MARCH 25, 2024

This post covers the challenges of financial process complexity and outlines strategies for streamlining these critical operations, ensuring accuracy, compliance, and customer satisfaction. Forecasting and Modeling: Leverage predictive analytics for financial forecasting and scenario modeling, aiding in strategic planning and risk management.

Payment Services 94

Payment Services Payment Features Payments B2B 94

SaaStr

FEBRUARY 19, 2024

Isn’t venture capital, well risk capital? If founders have been at it for 5+ years, and the business is truly at scale, and past the risk stage, then helping them sell some shares can be just the right thing to help them go long. Second came the customers. Traditionally, founders came last. Even in secondaries. Like at WeWork.

Startup 221

Startup Venture Capital Investment Scaling 221

SaaStr

SEPTEMBER 12, 2023

I think this is some pretty helpful reading here, a good slice of some of the most tactical insights: Got 100 Customers? Believe It Or Not, It’s Time for Your First User Conference One thing that always works in marketing is bringing your customers and prospects together IRL. Your Customer Success Team. Hire Early.

Sales Hiring 219

Sales Hiring Technical Advisors Compensation Outsourced Development 219

Subscription Flow

MARCH 25, 2024

Tasks in this diverse role include managing payments, complying with tax laws, and reducing risks such as chargebacks and fraud. Keeping all this in mind, in this blog, we will firstly be talking about how a Merchant of Record ecommerce can help an ecommerce business.

Merchant Services 103

Merchant Services Payment Services Payment Methods Payment Facilitation 103

SaaStr

FEBRUARY 14, 2023

If you are a SaaStr reader, you’ll know how passionate I am about Customer Success, since Day 1. What it all means is that if you do it right, you’ll make 6x or more the revenue from your customers after the sale itself. And it works just the same with your customers after you close them — only more so.

Customer Success 277

Customer Success Compensation Churn Enterprise 277

SaaStr

NOVEMBER 16, 2023

Dear SaaStr: Should We Drop Customers That Complain Too Much? One thing most SaaS companies get wrong in customer success is they don’t spend enough time surfacing customers that are truly at risk, but aren’t complaining. and Unhappy customers that are planning to leave often don’t complain at all.

Churn 212

Churn Customer Success Metrics Engagement 212

SaaStr

DECEMBER 14, 2020

Churn is a good term for your SMB and freemium customers. They will come and go, and their lifetime values often will be relatively small & short, so your customer acquisition strategies will have to be extremely precise. And you’ll have so many of them, you won’t even keep track of them as individual customers anyway.

Churn 362

Churn Sales Hiring Systems Review B2C 362

SaaStr

JANUARY 9, 2024

It’s time to get back to basics: A new VP of Sales has to carry a bag at first — and close customers themselves at first. Host the first customer webinars. A new VP of Customer Success has to go visit 10+ customers in person during their first 14-30 days. I pushed him and pushed him on the role, though. “You Super high.

Sales Hiring 237

Sales Hiring Interviewing Startup Customer Success 237

SaaStr

OCTOBER 1, 2022

They often aren’t willing to run a campaign, or carry a quota, or even talk to customers themselves. I see so many VPs of Sales and Customer Success who don’t really want to talk to customers themselves anymore. That has its own risks. But still, it’s the risk you probably have to take. As they should. Not really.

Sales Hiring 282

Sales Hiring Content Marketing Startup Customer Success 282

SaaStr

SEPTEMBER 1, 2023

119% NRR from SMBs Profitable, and only burned $15m net to date 130,000 total customers There’s not much to not love here! The only real risk is Klaviyo’s deep dependence on Shopify, which we’ll touch on below. 130,000 Customers, So About $5,000 on Average A Year Per Customer. at this scale (!!)

Scale 216

Scale SMB Sales Hiring Interviewing 216

Subscription Flow

APRIL 16, 2024

In this blog, we will be addressing the concerns of these businesses. In the first section of the blog we will be understanding the Adyen merchant of record, highlight some of its key features, and then flag where Adyen may be lacking. And this is a feature which Adyen provides fairly masterfully as part of its suite of services.

Merchant Services 52

Merchant Services Payment Services Payment Methods Payment Features 52

SaaStr

APRIL 19, 2024

Going Multi-Product is Required ”By the time you get to 10,000 customers, you better have a second product that can be bigger than the first,” Jason says. The same is true for eCommerce customers who reach some type of critical mass, and here’s a good example of a mistake founders often make. Historically, we were at $1M per employee.

Engineering 229

Engineering Business Model Pricing Scaling 229

ChurnZero

DECEMBER 27, 2019

I f ChurnZero were to release a greatest hits compilation of our top content, milestones, and life events in 2019, this blog post would be it. With over 70+ published blogs this year, we whittled down our list to the ten most popular posts from the ChurnZero team and friends. . Top 10 Blog Posts from 2019 .

Technical Review 64

Technical Review Software Review Churn Customer Success 64

Panintelligence

APRIL 3, 2024

In a recent webinar with industry experts, we uncovered four key steps to successfully leveraging AI—which we'll dive into in this blog post. AI has moved beyond the "Peak of Inflated Expectations" in the Gartner Hype Cycle and is now reshaping operations, decision-making, and customer interactions across industries. Prefer to listen?

AI 59

AI CTO Coach Scale Cybersecurity 59

SaaStr

NOVEMBER 12, 2023

Wouldn’t it be more customer-centric if they weren’t just focused on that commission? Well, best case: They won’t ask for 60 seats when the customers says they only “need” 20. Tripling the revenue from this customer. They won’t ask the customer to buy this month, this quarter , etc. Commissioned salespeople sell more.

Scale 218

Scale Revenue Sales Pricing 218