User Pilot

MAY 30, 2023

Whether you work in product management, customer success, or marketing, you need creative survey ideas to collect feedback that’s relevant, honest, and useful for your job. Otherwise, you’d be working blindfolded and the success of your company might get compromised. Let’s go over them.

Scale 81

Scale Market Research User Experience Benchmarks 81

User Pilot

MARCH 23, 2022

Is there such a thing as NPS survey best practices? If you want to measure customer loyalty and user sentiment in general, following NPS best practices is a must. Then we’ll look at some benchmarks of what a good response rate is and the best practices to follow for optimal results.

Scale 94

Scale SaaS Software Review Benchmarks 94

User Pilot

AUGUST 2, 2023

Software users only continue subscribing if they find your platform useful. This article shows you practical strategies to drive high engagement for your SaaS, boosting retention and revenue as a result. You can implement these strategies with Userpilot. Book a demo to learn more! Where do they work?

Engagement 86

Engagement Strategy SaaS Customer Lifetime Value 86

User Pilot

AUGUST 11, 2022

Since customer success roles are relatively new, companies don’t always have a clear idea of what responsibilities are appropriate for a customer success manager (CSM). As a result, customer success managers end up with more tasks than they can handle—making it harder to focus on helping users engage with the product and achieve success.

Customer Success 97

Customer Success Management SaaS Technical Review 97

User Pilot

JUNE 28, 2023

Stripo offers a pre-sign up interactive demo that brings prospects to their ‘Aha’ moment before they even create an account. Kontentino increased user activation by 10% with an interactive walkthrough + onboarding checklist. Create a multimedia onboarding flow with product screenshots and videos. Get a demo now!

Onboarding 83

Onboarding SaaS Payments Payment Services Payment Solutions 83

User Pilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. In this post, we’ll clarify what user adoption is, explain the best practices, and share some tools you can leverage to make a bigger impact in your job.

SaaS Payments 85

SaaS Payments Strategy Payment Solutions SaaS 85

User Pilot

OCTOBER 28, 2020

In our last blog, we showed you what you need to do and to avoid to make awesome product tours and walkthroughs. In this blog, we’re going to take your through the market-leading product tour software and solutions out there so you can choose the one that suits you best.

Software Review 105

Software Review Software Onboarding Systems Review 105

User Pilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. In this post, we’ll clarify what user adoption is, explain the best practices, and share some tools you can leverage to make a bigger impact in your job.

SaaS Payments 70

SaaS Payments Strategy Payment Solutions SaaS 70

User Pilot

OCTOBER 30, 2022

In this article, you’ll discover: Why the customer experience is key to customer retention and driving business growth, especially for SaaS companies. 17 practical strategies for improving your user experience. Engagement: Ensure every interaction with your product or team solves user problems and leaves them happier.

Scale 87

Scale SaaS Underperforming Technical Team Systems Review 87

User Pilot

MARCH 31, 2023

In this article, we will go through analytics and metrics, their examples, and how you can analyze metrics to drive growth for your SaaS business. TL;DR Metrics measure and evaluate the performance of your product or company. Analytics collects and analyzes data to understand customer engagement with your products.

Metrics 94

Metrics Customer Lifetime Value Data Analysis Engagement 94

User Pilot

APRIL 10, 2021

There’s a high chance that not all of your customers have the same type of business, come from the same part of the world, or even use your product in the same way. If we assume that not all customers are the same, it would be futile to give all of them the same generic product tour (oh hey Intercom!). Source: me.me.

Social Media 98

Social Media Onboarding compliance Enterprise 98

User Pilot

OCTOBER 26, 2021

It's in the interest of every SaaS team to ensure that any customer using their product experiences as much value as possible. Whether good, bad, or something in between, the sum total of the interactions a customer has with a product can be described as their "product experience." What is product experience?

Social Media 95

Social Media User Experience Onboarding Customer Lifetime Value 95

User Pilot

JULY 27, 2021

Do you know how to use NPS data to drive growth for your SaaS? NPS score helps you identify valuable insights into: Features that users find valuable, so you can improve your product adoption. Problems driving your users to churn, so you can fix them. How your product is serving your users’ needs.

Software Review 98

Software Review Scale SaaS Systems Review 98

Sales Hacker

DECEMBER 17, 2020

10 Sales Email Templates. The 3 Most Important Sales Email Best Practices. If you want to stand out against the sea of spam, you’ll need to know how to write a sales email that drives the reader to take action. But this isn’t a formula you have to figure out alone. What Goes Into Creating a Successful Cold Email?

Artificial Intelligence 86

Artificial Intelligence Sales Sales Funnel Machine Learning 86

Natalia Luneva

JUNE 2, 2021

From live Q&As to webinars and multi-day virtual summits, you can get as creative with your video format as you want. . I interviewed 10 SaaS companies asking them: Why they use event marketing in their strategy; . 10 SaaS online event marketing examples. 10 SaaS online event marketing examples.

Scale 105

Scale SaaS compliance Education 105

SaaStr

OCTOBER 15, 2019

At Mapistry, moving upmarket is exactly what CEO, Allie Janoch, set out to do two years ago and in this talk, she and Lauren Alexander, Mapistry’s VP of Marketing and Demand Generation, will share the playbook they have developed for generating warm leads in a market of buyers unused to purchasing software. Lauren A.:

Underperforming Technical Team 165

Underperforming Technical Team Sales Hiring compliance SMB 165

User Pilot

MAY 14, 2021

Growing numbers of SaaS companies are adding an onboarding survey to their customer sign-up flows. Those that do often gain insights into the needs of their customers, which ultimately translate into an improved product experience for users, higher activation and greater retention. As short and frictionless as possible.

Onboarding 52

Onboarding SaaS Payments SaaS Underperforming Technical Team 52

User Pilot

APRIL 23, 2021

It stands to reason when you think about how much time and money you spent building your product. That all sounds well and good in theory… but how do you prevent against churn in practice? Allow us to walk you through some churn-reducing strategies that are actually actionable.

Churn 52

Churn SaaS Payments Payment Solutions Social Media 52

SaaStr

SEPTEMBER 27, 2019

268: Ryan Bonnici is the CMO @ G2, the company that allows you to get the right software and services for your business with over 897,000 user reviews to help you make smarter buying decisions. How did Ryan turn a $6,000 initiative at Hubspot into a product that generated $64m net revs? Missed the session?

Sales Hiring 136

Sales Hiring Sales Recruiting Scale Software Review 136

Intercom, Inc.

JUNE 21, 2018

How can you capture, qualify and convert the right leads for your business while working within your means? If you enjoy the conversation, check out more episodes. You can subscribe on iTunes , stream on Spotify or grab the RSS feed in your player of choice. How did they in touch with the company? Short on time?

Sales Hiring 183

Sales Hiring Scale Sales Recruiting Technical Advisors 183

OPEXEngine

DECEMBER 23, 2020

It is in the company’s best interest to turn as much of the customer’s budget as possible into ARR. Customers never think to budget implementation services separately from annual software licensing. Customers never think to budget implementation services separately from annual software licensing.

Underperforming Technical Team 52

Underperforming Technical Team Sales Hiring Consulting Forecasting 52

User Pilot

MAY 1, 2021

Are you just starting to put together a Voice of the Customer (VoC) program? You’re in the right place. There are a lot of both in-app tools and outside the app methods of collecting user sentiment data to understand what your users really want, we’re going to show you the best practices and which common mistakes to avoid.

Data 52

Data Social Media Technical Review Interviewing 52

User Pilot

MARCH 18, 2021

There has to be cross-departmental and cross-functional cooperation between product, sales & marketing, customer success, and customer support to implement a successful customer retention strategy. The marketing and sales warriors in the trenches creating blog posts, running email campaigns, and closing deals.

Retention 52

Retention Strategy Underperforming Technical Team Technical Review 52

Incredo

JANUARY 14, 2020

Say you want to know how videos can help you increase the impact of your social media ads. You searched it on Google, found an article on a video software provider’s blog, and clicked on the headline. At the end of the post, you saw a freebie on a similar topic.

Sales Funnel 239

Sales Funnel SaaS Sales Social Media 239

SaaStr

JULY 12, 2022

SaaStr is Turning 10! One of the first what How to Hire a Great VP of Sales at the New York Enterprise Tech Meet-Up (thank you to John Lehr and Work-Bench for setting this up). The Number One Thing You Can Do to Accelerate Your Business Post-Initial Traction is Hiring a Great VP of Sales. Now, I just invest in SasS companies.

Sales Hiring 272

Sales Hiring Part-Time VPE VP of Engineering Sales Recruiting 272

Incredo

NOVEMBER 7, 2019

Or if you are a sales rep at a SaaS company, this guide again can become a goldmine for you and your teammates. You always want bigger commission checks , right? So after reading today’s blog, you will be opening your eyes to SaaS demo best practices and closing more sales.

Payment Solutions 168

Payment Solutions Software SaaS Payments Payments 168

Intercom, Inc.

OCTOBER 15, 2020

As a visual thinker, teacher, and creator, Moesta has worked on and helped launch more than 3,500 new products, services, and businesses across nearly every industry. If you’re short on time, here’s some quick takeaways: Bob has worked on over 3,500 products. Welcome to the show, Bob. Bob Moesta: Thanks man.

Sales Hiring 265

Sales Hiring Sales VP of Engineering Underperforming Technical Team 265

How To Buy Saas

DECEMBER 1, 2020

SaaS is a global software solution created by different businesses in order to improve human activities in a matter of clicks. SAAS is also abbreviated as software as a service. In this saas marketing strategy guide, we are going to tell you everything about saas marketing. What is SAAS marketing?

Growth Hacking 105

Growth Hacking Payment Methods SaaS Payments Payment Solutions 105

User Pilot

APRIL 29, 2023

App onboarding best practices will boost your first impressions and show what your app can do for your users. But how do you make sure that your users stick around and get the most value out of your product? In this article, we’ll share 10 of our onboarding best practices that will help cultivate loyalty.

Onboarding 94

Onboarding Retention Mobile Engagement 94

SaaStr

NOVEMBER 19, 2021

In today’s post, we present The Cutting Edge , where the best sales leaders in SaaS share cutting – edge tactics and strategies. If you don’t know Emergence yet just yesterday we announced we raised $950 million over the course of two funds. And you’ve been a part of so many.

Sales 252

Sales Business Leadership Entertainment 252

Incredo

NOVEMBER 28, 2019

What are common objections that you hear (or have) regarding Facebook ads for SaaS companies? “ Users log in to Facebook to see posts from their friends and for entertainment. Who’s consider subscribing to software? ”. Or maybe “ Users don’t always mention their job titles on Facebook. But did you know that 1.62

Social Media 200

Social Media SaaS Advertising B2B 200

SmartKarrot

AUGUST 29, 2022

The fundamentals of delivering an excellent product and keeping customers happy give any company staying power. Founded in 1997, Netflix has grown from a DVD rental company to an international streaming video service with 125 million members in more than 190 countries. Like what you are reading? contact-form-7].

SaaS Payments 10

SaaS Payments Payment Services Scale Business 10

User Pilot

APRIL 14, 2023

If you don’t make your onboarding flow as streamlined as possible, you could struggle to retain customers in the long run. TL;DR SaaS onboarding is the process of getting new users acquainted with your product and teaching them how to get value out of it. Why do you need a SaaS onboarding strategy?

Onboarding 96

Onboarding Strategy Technical Review Software Review 96

User Pilot

FEBRUARY 13, 2024

Looking for inspiration to help you craft engaging SaaS onboarding emails? This article shows you 14 examples from top SaaS companies, along with best practices you can implement to reduce the time to value and boost user adoption rates. Offer seamless user training sessions. Reduce churn.

Onboarding 52

Onboarding SaaS Social Media Churn 52

SmartKarrot

FEBRUARY 10, 2022

The problem here is other departments like sales, marketing, and even products. Before we proceed further, we recommend you go through our blog titled “ Capacity Planning for Customer Success: A Practical Guide.” Once you have done the capacity planning for customer success, the next step is to do its budgeting.

Customer Success 10

Customer Success Software Review Churn Social Media 10

User Pilot

APRIL 14, 2023

You see, users are less likely to stick around if they don’t feel heard or understood. Simply imagine you’re at a party, and you meet someone new. You introduce yourself, and they immediately start talking about themselves without asking you any questions. How would that make you feel?

SaaS 94

SaaS Onboarding User Experience Engagement 94

SaaStr

APRIL 18, 2019

Great to be here with you. And I’ve been building SaaS Companies now for 20 years, so that’s a long time. And I also met my wife 20 years ago and what I’m looking forward to doing with you is sharing some of what we’ve learned about what to do and what not to do. Join us for SaaStr Annual 2020.

Sales Recruiting 179

Sales Recruiting VP of Engineering Scale SaaS Payments 179