Clouded Judgement

JUNE 19, 2024

Through these interactions, I’ve built up mental benchmarks for metrics on which I place extra emphasis. I’ve looked at thousands of private companies, and over time have come up with benchmarks for best-in-class, good, and subpar net revenue retention. net retention and CAC payback).

Cloud 318

Cloud GCP(Google Cloud Platform) Software Azure 318

SaaStr

NOVEMBER 4, 2021

The “Rule of 40” is one of the most commonly cited valuation benchmarks in SaaS for both public and private companies. While SaaS is an amazingly transparent community with abundant benchmarking resources, there are much fewer publicly available studies that allow an analysis of the underlying drivers of “Rule of 40.”

SaaS 311

SaaS Technical Review Benchmarks Azure 311

SaaStr

AUGUST 26, 2024

They explore the unique challenges and opportunities presented by different approaches, from subscription-based models to enterprise solutions. The conversation highlights the importance of tailoring customer success efforts to align with specific business goals and customer needs.

Benchmarks 286

Benchmarks Finance Business Model Forecasting 286

SaaStr

MARCH 12, 2025

To avoid model myopia: Conduct quarterly win-loss analysis with a third-party firm Perform win-touch analysis to understand the customer journey Have marketing present every single touch made on 3-4 closed deals from the previous quarter 4. Everything else in the model is just a guide.

Sales Hiring 186

Sales Hiring Marketing Technical Review Underperforming Technical Team 186

Kellblog

JULY 29, 2021

In this fast-paced episode we move through topical discussions of the major SaaS metrics followed by investors and operators alike, and look at the size-segmented benchmarks presented in Ray’s 2020 B2B SaaS Metrics report.

Benchmarks 136

Benchmarks B2B Metrics SaaS 136

Kellblog

AUGUST 30, 2023

While I always write a new, custom presentation for SaaStr (e.g., In this year’s session I’ll talk about: Why I wanted to give this presentation in the first place. I’ll review the problems I’ve seen over and over again in board meetings, monthly reporting, and metrics presentations.

Metrics 120

Metrics SaaS Benchmarks Strategy 120

SaaStr

APRIL 4, 2025

Come meet them (and also watch 100+ present live at our first AI Demo Stage ) at 2025 SaaStr Annual, May 13-15 in SF Bay!! Their performance benchmarks showing 10x query throughput compared to self-hosted options were eye-opening. Here’s more on a dozen of them to meet IRL!: The Numbers : Processing 1.2B vector queries daily.

AI Search 161

AI Search AI Startup Scale 161

Casey Accidental

JUNE 9, 2020

At the end of 2019, I presented Eventbrite’s product plans to the board for 2020. BONUS: Why are Casey’s benchmarks for consumer transactional businesses lower than others? These plans included a lot of the goals you likely have in your company: improvements in acquisition, activation, and retention.

Retention 145

Retention Benchmarks Payments Payment Methods 145

Clouded Judgement

APRIL 4, 2024

There’s a lot of info to digest, so in the sections below I’ll try and pull out the relevant financial information and benchmark it against current cloud businesses. ” Benchmark Data The data shown below depicts how the Rubrik data compares to the operating metrics of current public SaaS businesses.

Benchmarks 120

Benchmarks Data Cybersecurity Cloud 120

SaaStr

JUNE 22, 2021

This is a positive trajectory, but it presents a challenge for your customer success efforts: How can you scale your support and CS while still delivering a memorable, quality customer experience? After a year of rapid digital acceleration, many SaaS companies grappled with high volumes of new customers.

Scale 271

Scale Customer Success Scaling Compensation 271

SaaStr

MAY 13, 2021

429: In this episode, ProfitWell Founder & CEO Patrick Campbell shares benchmarks from over 23,000 companies and offers a helpful framework to re-evaluate your retention strategy and increase your CLV (Customer Lifetime Value) between 10 and 60%. Watch the full video here. Patrick Campbell.

Retention 216

Retention Subscription Payment Features Customer Lifetime Value 216

Tom Tunguz

FEBRUARY 6, 2019

At Saastr yesterday, I presented the top 10 learnings from the Redpoint Free Trial Survey that we distributed in October. Share benchmarks to calibrate your startup’s free trials. Top 10 Learning about Free Trials from Tomasz Tunguz. When we distributed the survey, we never would have expected the response.

Payment Services 279

Payment Services SaaS Payments SMB Benchmarks 279

SaaStr

SEPTEMBER 23, 2022

In this informative SaaStr Annual session, Bessemer Partners Sameer Dholakia, Mary D’Onofrio, and Elliott Robinson present the State of Cloud report, a look at the latest in SaaS trends, predictions, and cloud economics. You can see all the slides here. Cloud Stocks Impacted by Macro Environment.

Cloud 298

Cloud Benchmarks Trends Business Model 298

SaaStr

MARCH 24, 2021

In his highly informative session, Tomasz Tunguz, the Managing Director at Redpoint Ventures, shares the essential benchmarks you need to track your company’s valuation and where to look to make improvements. Atlassian, another software company, was founded in the year 2000 before the modern VC landscape developed into its present form.

Metrics 269

Metrics Banking Benchmarks Investment 269

SaaStr

SEPTEMBER 20, 2023

Discover Bessemer Venture Partners’s annual State of the Cloud report, going through trends, benchmarks, and metrics that underpin the Cloud economy. So they came up with a North Star benchmark, used it as a hurdle rate by channel, and any channels that hit that benchmark would justify a continued investment.

Cloud 299

Cloud Payments Software Review Payment Solutions 299

SaaStr

MAY 26, 2022

To set organizational values: Take a benchmark of your current culture and do so with your employees’ input. Present your values to the team. To shift your company culture, you need to present your organizational values to your team. A healthy organizational culture doesn’t happen by chance.

Company Culture 246

Company Culture Benchmarks Startup Development 246

SaaSOptics

DECEMBER 7, 2021

How to Raise Capital: Preparation, Benchmarks, and Best practices [Webinar Recap]. They shared their experiences and insights into the importance of good data hygiene, how it impacts forecasting and funding, and using industry benchmarks to determine valuation. Raise Capital by Benchmarking Data to Determine Valuation.

Benchmarks 77

Benchmarks Scale Venture Capital Outsourced Development 77

Kellblog

FEBRUARY 27, 2022

Charts like this, from OpenView’s 2021 Financial & Operating Benchmarks survey , help us answer questions like that all the time. To introduce the idea — quick, tell me what’s happening at this company: My take: The company is high relative to the benchmark. This situation is very common. So how do we fix this?

Sales Hiring 144

Sales Hiring Marketing Sales Benchmarks 144

Tom Tunguz

OCTOBER 21, 2017

Segmentation - focus on SMB, Mid-Market, or Enterprise, to play where competition isn’t present. But it’s not the MRR milestones or the payback period benchmarks that have changed. Trades market size for better product market fit. The table stakes in SaaS are rising. They may have increased slightly.

Venture Capital 189

Venture Capital SaaS Machine Learning Artificial Intelligence 189

The Angel VC

MAY 8, 2015

As a caveat, I'm going to mention some benchmark numbers but it's very important to note that none of these numbers can be viewed in isolation. Is your plan a coherent continuation of your historic/present numbers , both methodically and with respect to your key assumptions?

Development Team Review 252

Development Team Review Software Review Scale Acquisition 252

Clouded Judgement

OCTOBER 3, 2024

Through these interactions, I’ve built up mental benchmarks for metrics on which I place extra emphasis. I’ve looked at thousands of private companies, and over time have come up with benchmarks for best-in-class, good, and subpar net revenue retention. net retention and CAC payback). Securities and Exchange Commission.

Cloud 167

Cloud Software Benchmarks Retention 167

Practical Advice on SaaS marketing

FEBRUARY 1, 2019

On website, in videos, during customer presentations, and in every other piece of marketing communication, it’s all about the software. They can share tips, best practices, benchmarks, and other help. But looking at the way most SaaS solutions are marketed, too often it’s all about the “software”, and not much about the “service.”

SaaS 164

SaaS Benchmarks Subscription Payment Features 164

Clouded Judgement

APRIL 11, 2024

Through these interactions, I’ve built up mental benchmarks for metrics on which I place extra emphasis. I’ve looked at thousands of private companies, and over time have come up with benchmarks for best-in-class, good, and subpar net revenue retention. net retention and CAC payback). Securities and Exchange Commission.

Cloud 184

Cloud Software Azure AWS 184

Clouded Judgement

DECEMBER 21, 2023

Through these interactions, I’ve built up mental benchmarks for metrics on which I place extra emphasis. I’ve looked at thousands of private companies, and over time have come up with benchmarks for best-in-class, good, and subpar net revenue retention. net retention and CAC payback). Securities and Exchange Commission.

Cloud 184

Cloud Software Benchmarks Retention 184

SaaStr

MARCH 17, 2020

Blissfully unveiled their SaaS Trends 2020 report, hitting on a few highlights in the virtual presentation. The company also unveiled ProfitWell Benchmarks to see how your company stacks up against similar firms. Head over to profitwell.com or profitwell.com/benchmarks to learn more about the announcements. Blissfully .

Sales Hiring 213

Sales Hiring Scale Payment Features Marketplace as a Service 213

Kellblog

MAY 12, 2023

With the able help of Michael Lavner , we did a special, live presentation and discussion of my KiwiSaaS talk, Metrics That Matter in 2023 , for Balderton portfolio executives. The importance of understanding the composition of the data set when benchmarking. Some data sets mix these three groups, others don’t.

Metrics 133

Metrics Benchmarks Social Media Retention 133

Intercom, Inc.

AUGUST 18, 2021

There’s a good reason that the seemingly simple Net Promoter Score (NPS) has become a ubiquitous, revered statistic in modern business – this single number is viewed as a measure of customer loyalty, a way to benchmark competitive performance, and has been proven to correlate with revenue growth (hence the popularity).

Scale 232

Scale Benchmarks Construction Metrics 232

ChurnZero

APRIL 11, 2025

Then adjust and set benchmarks as customers work through those tasks, creating baselines that are easy to review in the future Ask: Where are most customers getting stuck during onboarding? Action items: Establish onboarding thresholds or milestones that estimate how long a task or set of tasks will take.

Onboarding 86

Onboarding Strategy Technical Review Customer Lifetime Value 86

SaaStr

JUNE 13, 2019

Can we get the slides on the presentation? The first goal is to share with you benchmarks. We believe benchmarks are really useful to help you build your business, because they provide good goalposts for financial planning and for goal setting. Our second topic, benchmarks around retention. Ready to go? Logo retention.

Scale 249

Scale Sales Hiring SMB Payment Services 249

Kellblog

NOVEMBER 2, 2021

The benchmark lens. The Benchmark Lens. Now that it’s clear that plan-relative performance is only one lens, you may decide to get some benchmark data to see what kind of growth is normal or good at your scale. Is that good? Is that bad? How do you know? The plan lens. The market lens. The Plan Lens. The Market Lens.

Benchmarks 139

Benchmarks Scale Headcount Startup 139

Kellblog

AUGUST 24, 2021

I recently gave a presentation at SaaSBoomi , an India-based SaaS founder community, which was structured as an interview by Freshworks social media evangelist Jayadevan P K (aka, JPK). Any benchmarks that you can talk to us about? What else is a company’s valuation dependent on? Talk to us about the culture of metrics.

Interviewing 136

Interviewing Metrics Social Media SaaS 136

Clouded Judgement

AUGUST 2, 2023

The post was a qualitative review of the IPO process, as well as a quantitative review benchmarking the key pieces of an IPO. The benchmarking was not a review of business metrics (I did some of that benchmarking in this post ), but rather IPO metrics. This all leads up to their public filing.

Cloud 49

Cloud Marketing Banking Pricing 49

Kellblog

OCTOBER 30, 2022

One of my new benchmarking themes is that people need to pay more attention to matching their benchmarks with their aspirations. 2] As I said in a recent speech, it’s the difference between benchmark off all SAT test takers and Ivy League applicants. See slide 13 of this presentation. [3]

Metrics 145

Metrics SaaS Benchmarks Churn 145

Neil Patel

NOVEMBER 4, 2020

Coming up, we’ll discuss six types of Apple Watch apps that may enable you to run your company better: Customer relations management apps Organization apps Presentation tool apps Apps for sending and receiving payments Goal tracking apps. Presentation Tool Apple Watch Apps. Here are two Apple Watch apps for presentations: Keynote.

Payment Solutions 145

Payment Solutions Payment Methods Social Media Business 145

Clouded Judgement

SEPTEMBER 12, 2023

Through these interactions, I’ve built up mental benchmarks for metrics on which I place extra emphasis. I’ve looked at thousands of private companies, and over time have come up with benchmarks for best-in-class, good, and subpar net revenue retention. net retention and CAC payback).

Cloud 176

Cloud Software Benchmarks Retention 176

Clouded Judgement

APRIL 12, 2023

Through these interactions, I’ve built up mental benchmarks for metrics on which I place extra emphasis. I’ve looked at thousands of private companies, and over time have come up with benchmarks for best-in-class, good, and subpar net revenue retention. net retention and CAC payback).

Cloud 167

Cloud Software Benchmarks Retention 167

User Pilot

NOVEMBER 27, 2023

Customer churn rate formula To calculate the churn rate , divide the total number of customers lost by the total number of customers present at the start of a time period. Let’s look at these churn rates in greater detail and understand how to calculate them. Multiply by 100, and you’ll have the percentage of customers churned.

Churn 102

Churn Retention Benchmarks Customer Lifetime Value 102