Blulogix

APRIL 12, 2024

Improve Customer Retention: Analyze churn data to understand why customers leave and develop targeted strategies to improve retention and customer satisfaction. Enhance Customer Management: Use integrated systems to provide a seamless customer experience across all touchpoints, from sales to support.

Payment Features 77

Payment Features Subscription Payments B2B 77

SaaStr

MARCH 14, 2024

“Doubling Down” is a new series where we hear from top B2B SaaS investors on their most recent activities and takes on the current market. We lead rounds at the early stage — from napkin through Series A and our check sizes range from $1-15M. #3. We had a great one last time with Peter Specht, Partner at Creandum.

Scale 192

Scale B2B Investment Acquisition 192

SaaSOptics

MARCH 16, 2022

2022 B2B SaaS Trends [Webinar Recap]. There isn’t much that stays the same in the world of B2B SaaS. In a study of 250 B2B SaaS companies, sales-negotiated pricing (44% of companies) is still set to be the most popular pricing model when compared to both fixed pricing (34%) and variable pricing (24%).

Trends 98

Trends B2B Scale Payment Features 98

CustomerSuccessBox

JUNE 21, 2022

The general agreement is that successfully onboarding a customer on a B2B SaaS platform involves ensuring the customer knows how to use your product. Yet, it’s often easy said than actually done, especially, when you’re looking for Customer Onboarding at Scale. 8 Best Strategies for Customer Onboarding at Scale.

Scale 52

Scale Onboarding Scaling Strategy 52

ChurnZero

OCTOBER 1, 2022

Why is it that the need for operations in marketing and sales is never questioned, yet Customer Success isn’t given the same allowance? But they stop short of extending that same support to CS generate high-intent leads. Q: Is there a difference in CSQL growth with B2B and B2C customers? Q: Should CSM roles close upsell deals?

Scale 97

Scale Customer Success Revenue Retention 97

SaaStr

SEPTEMBER 29, 2022

Product-led growth (PLG) is the consumerization of software—a strategy B2B software companies can learn from growth teams at successful consumer tech companies. . He advises bringing these features to a B2B growth team and then shares mistakes that B2B companies make while adding go-to-market (GTM) to PLG. Free user retention.

Technical Review 239

Technical Review Technical Advisors Scale Compensation 239

Chart Mogul

MARCH 1, 2023

Retention isn’t a silver bullet, but in SaaS, it’s the closest thing to it. Why is retention so pivotal? What does good retention look like? And does higher retention mean higher growth? We analyzed it all in our inaugural ChartMogul SaaS Retention Report. Why is retention so pivotal? per annum.

Benchmarks 98

Benchmarks Retention B2C Business 98

User Pilot

DECEMBER 10, 2023

Are you a product-led or sales-led kind of SaaS? Or perhaps you’ve managed to marry the two strategies and embraced product-led sales? Ben Williams talk on product-led sales. Ben Williams talk on product-led sales. In the sales-led model (SLG) , it’s the sales reps who nurture leads and close deals.

Scale 105

Scale Sales Software Review Retention 105

SaaStr

FEBRUARY 27, 2024

Rajeev Dham and Karan Singh, Partners at Sapphire Ventures, and Jane Lee, Vice President at Sapphire walk us through how to double your “Magic Number,” a shorthand for your sales and marketing efficiency. Magic Number is your growth in ARR over a quarter divided by the sales and marketing spend in the prior quarter. Let’s find out.

VP of Engineering 220

VP of Engineering Scale Marketing Benchmarks 220

SaaStr

MAY 10, 2024

So HubSpot had a great quarter, despite there being many challenges in the sales and marketing segments overall in the past 18 months: $2.5B This is probably what most of you are seeing for pure-play B2B SaaS sales, too. What about outside of sales and marketing software etc? B2C and B2B2C are usually ahead of B2B.

B2C 215

B2C Mobile B2B Market Segmentation 215

Intercom, Inc.

MARCH 11, 2021

On the surface, B2B customer support issues might look quite different from those of B2C. Typically, B2B issues can be more complex, require the collaboration of a lot more departments within the company, and are often in direct dialogue with the consumer, rather than a buying team or committee. Great support is key for retention.

B2C 118

B2C B2B Scale Strategy 118

SaaStr

JANUARY 27, 2023

In particular, hiring for your sales team is critical in an uncertain economic outlook. Additionally, sales professionals looking for a new role should choose their next company wisely. Great Companies Attract Great Talent Blond and Braverman have enjoyed successful careers as sales leaders in high-performing companies.

Sales Recruiting 185

Sales Recruiting Sales Hiring Scale Compensation 185

SaaStr

DECEMBER 27, 2020

But New Relic has continued to scale, crossing $650,000,000 in ARR (or so) and a $4B market cap. New Relic’s net negative churn / net dollar retention has dropped to 98% in the last quarter, despite a record 77% of revenue being from the enterprise. It’s the secret to scaling effectively. An incredible streak.

Scale 297

Scale Outsourced Development SMB Cloud 297

Totango

SEPTEMBER 20, 2022

Customer Enablement Essentials: What B2B and SaaS Brands Need to Know. This helps deliver more satisfying customer experiences , promoting customer renewals and referrals, which are critical to B2B SaaS businesses. Then we’ll look at the benefits of customer enablement and how it mutually supports sales enablement strategies.

B2B 83

B2B Scale SaaS Sales Enablement 83

Frontegg

MARCH 17, 2022

But what about the traditional Sales-Led Growth? Let’s dive into the Product-Led vs Sales-Led comparison and learn about the main differences. These companies also scale up with a CAC payback that’s lower than the market average in general. What is Sales-Led Growth? Is it still relevant?

Scale 105

Scale Technical Review Underperforming Technical Team Sales 105

Intercom, Inc.

MARCH 28, 2022

Whether B2C or B2B, all businesses must now deliver digital experiences that are easy to use, delightful, and personal. Third, the lines between sales, marketing, product, and support are blurring. When a customer reaches out with a question while they’re on a free trial, is that a support issue or a sales issue?

Scale 228

Scale Engagement Technical Review Business 228

Totango

SEPTEMBER 7, 2021

B2B client engagement strategies can help you retain more customers if you know which best practices to follow. B2B engagement differs from B2C engagement in several important ways which require certain adjustments. Leveraging technology can help you implement the best practices you need to efficiently engage and retain B2B clients.

B2B 80

B2B Engagement Strategy B2C 80

Sales Hacker

MARCH 8, 2024

Hello and welcome to The GTM Newsletter – read by over 50,000 revenue professionals weekly to scale their companies and careers. A highly curated group of 200 GTM leaders, 85% director level and above across Sales, Marketing, and Partnerships. Stuck trying to engage a prospect? A chance to tour (and maybe even race on?)

Scale 97

Scale AI Search Social Media AI 97

Blulogix

APRIL 7, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Automating the Charging and Billing Process with BluIQ In the complex world of subscription services, the billing process is often fraught with challenges. This complexity increases with the scale of operations and the diversity of subscription offerings.

Payment Features 52

Payment Features Payment Services Subscription B2B 52

Totango

MAY 5, 2020

With recent events, COVID-19 has actually helped to lead the charge in digital transformation across a variety of industries, requiring companies to rethink their strategies and playbooks. The enterprises that will lead the way during these uncertain times will be those that are data-driven, agile, and empathetic.

Retention 62

Retention B2B Strategy Scale 62

Valuize Consulting

MAY 11, 2022

Scaling Digital Engagement Is The Key To Driving Maximum Customer Value. Today’s B2B customers are digitally savvy and expect more active engagement from B2B businesses. Q: What tools should my Customer Success team use to operationalize our scale engine? This digital engagement really accelerates scale.”.

Scale 52

Scale Engagement Scaling Technical Advisors 52

Chart Mogul

APRIL 27, 2023

After years of using generic CRMs that are ill-suited for our product-led B2B SaaS model, we’re using ChartMogul CRM, the only CRM tailor-made for SaaS sales teams like us. Even comparing conversion rates in our self-serve funnel with our sales-led motion took a lot of Excel magic. All the data would be in one place.

Scale 52

Scale Forecasting PayPal Subscription 52

User Pilot

APRIL 7, 2023

What are the different types of B2B customer insights for SaaS businesses? When your product is catering to other businesses, it can be difficult for sales reps and other teams to understand the needs and experiences of the clients, especially if the client company sells multiple products. What are B2B customer insights?

B2B 98

B2B Underperforming Technical Team B2C Scale 98

SaaStr

SEPTEMBER 18, 2022

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: The Broken State of SaaS Sales Rep Comp. The Ultimate Guide for Hiring a Great VP of Sales. SaaStr 591: The Key to Successful Scaling Across Markets, From a Founder Turned VC with OMERS Ventures Managing Partner Harry Briggs. ?.

Scale 188

Scale Sales Hiring Venture Capital B2B 188

User Pilot

MAY 21, 2024

Simply put, churn measures how many customers businesses are losing over time — a central concern for companies dependent on customer retention , like those in the SaaS industry. It’s a key metric for assessing customer satisfaction and retention. Understanding why customers churn is crucial for retention strategies.

Churn 52

Churn Retention Software Review Metrics 52

Valuize Consulting

MAY 4, 2022

Rally Your Organization Around A Strong CS Scale Strategy. In the vast majority of B2B technology enterprises today, a Customer Success (CS) strategy is firmly in place. Before you begin to build out the business case for your Scale strategy, you need to identify and align on a North Star metric. Identify Your North Star Metric.

Scale 52

Scale Customer Success Scaling Strategy 52

FastSpring

AUGUST 3, 2022

There are several things you can do to prepare your go-to-market teams for changes in your prospects’ and customers’ buying behaviors and priorities. As for internal data, on a high level, you should be consistently monitoring your net retention rate, bookings, and average deal size. Do your sales teams know how to pivot?

Scale 146

Scale Revenue Sales Compensation 146

Intercom, Inc.

DECEMBER 16, 2019

Over the last two decades, account-based marketing (ABM) has been both hailed as a surefire win for B2B businesses and written off as little more than an industry buzzword. Organizations were struggling to align sales and marketing, personalize their tactics, and build truly one-to-one relationships with stakeholders.

Scale 189

Scale Marketing Business B2B 189

SaaStr

JANUARY 22, 2021

A product-led growth strategy relies on the product itself as the primary vehicle for customer acquisition, conversion, retention, and expansion. Growth is becoming more costly than ever, with companies pressured to outspend each other on sales and marketing budgets. Every year, millions of new products are created and launched.

Scale 265

Scale New CTO CTO Acquisition 265

Subscription Flow

DECEMBER 12, 2023

However, there is something that is even more important—you need to have such an approach and the tech stack that can help scale and grow with time. In this article, we are going to go into details so that the best CRM for B2B SaaS can be found. Today, opting for the right tools and technology is important for every business.

SaaS Payments 59

SaaS Payments Payment Services Scale Payment Solutions 59

Valuize Consulting

NOVEMBER 25, 2021

Achieving Customer Success At Scale. As your customer base grows, the need to lead operations transformation, scale your CS team, manage intricate customer relationships and reach your customers across multiple touchpoints, is compounded. Q: What was your first job? How did you get started in Customer Success?

Scale 52

Scale Technical Review Technology Interviewing 52

Subscription Flow

NOVEMBER 28, 2023

A major issue that arises, especially in the B2B SaaS business model, is how to break into the upmarket market as startups develop into scaleups that are primarily focused on increasing their market capitalization. Unique Ways to Use the B2B SaaS Business Model to Leverage Your Business’s Revenue Growth 1.

SaaS Payments 59

SaaS Payments Payments Business Model Payment Services 59

SaaStr

JUNE 29, 2022

And signing longer contracts (19 months) with higher retention and lower churn. #5. Sales and Marketing costs also remain high compared to others post-$1B in ARR, at 53% of revenue. Getting this down is a key level for profitability at scale. #8. Run toward, not away, from global expansion in B2B. #9. 50% outside of it.

SMB 263

SMB Scale B2B Metrics 263

SaaStr

OCTOBER 20, 2022

You need an efficient way to keep your customers successful, reduce churn, drive adoption, and increase net revenue retention. ChurnZero lets your CS team manage and expand accounts at scale with proactive, personalized engagement that helps every customer succeed.

Scale 203

Scale compliance Healthcare AI 203

InsightSquared

MAY 7, 2019

Sales is the Growth Engine. Sales is the engine driving SaaS company value. Top and bottom line performance are totally dependent on the sales organization and its performance. And sales expense is typically the largest expense item on a growth SaaS company’s income statement. Typical SaaS Sales Metrics.

Scale 102

Scale Sales Hiring Metrics Sales 102

Natalia Luneva

NOVEMBER 24, 2021

On this episode of the podcast, I interview Arthur Nobel and we discuss scaling SaaS companies. Arthur is a Principal at Knight Capital – an investment firm that specialises in B2B software businesses. What we discovered is companies sometimes struggle with scaling so we dived into the reasons for that.

Scale 52

Scale Scaling Sales Recruiting SaaS 52

Point Nine Land

APRIL 9, 2021

What does it take to raise capital, in B2B marketplaces, in 2021? This year, we’re shaking things up with our first ever B2B marketplace napkin! Having invested in 9 B2B marketplaces and gathered data from 20+ different investors, here are our findings on what it takes to raise money in 2021 for B2B marketplaces.

Marketplace as a Service 59

Marketplace as a Service Payments B2B SaaS Payments 59