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Later’s Farhan Virji on adapting B2C support strategies for B2B teams

Intercom, Inc.

On the surface, B2B customer support issues might look quite different from those of B2C. Typically, B2B issues can be more complex, require the collaboration of a lot more departments within the company, and are often in direct dialogue with the consumer, rather than a buying team or committee. Know your user.

B2C 118
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Top 8 SaaS Development Companies in 2024

How To Buy Saas

The list of projects includes StoneBay (real estate analytics platform), BackupLABS (B2B solution for backing up data), Sparrow Charts (social marketing analytics tool), and Heads Up ( health tracking app for patients and doctors). Artkai delivered more than 90 projects and currently has 25 million users engaging with their product.

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What Not to Do in B2B Sales — 7 Signs You’re About to Kill the Deal

Sales Hacker

One of the reasons why B2B sales is so complicated is because of the many blind spots it involves that can ambush sales deals. Yet, all else can fail if you don’t know what to do and what not to do in B2B sales. What I believe is that B2B sales professionals should have the humility to accept it when things don’t work out.

B2B 55
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7 Best SaaS Pricing Page Examples (plus 5 SaaS Pricing Strategy Questions to Consider)

FastSpring

Sphere Engine helps software companies create coding assessment solutions and enhanced software development environments. LiveReacting shows just what a prospect will get when they sign up for a plan: better live video engagement. Charging per user used to be the standard for B2B SaaS businesses, but that’s changing.

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The Why, What & How Of Hiring A Transformational Customer Success Operations Leader

Valuize Consulting

If you’re a CCO or CRO at a B2B technology company, ask yourself these 3 critical questions: Is your existing Customer Success management team struggling to keep up with your customer’s needs and your business goals? Are You Missing The Mark On CS Operations? They Derive Insights For Data-Backed Decision Making.

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B2B Sales Dev: Interview with Digital Go-To-Market Strategist Andrejs Juš?enko

Teamgate

You’re a mentor at Startup Wise Guys , a European B2B startup accelerator. It’s not only how people buy, but also how they engage with any other company. If they are not going to leverage those digital possibilities it will be super hard to develop the business, because the competition is so high. It’s in every industry.

Scale 68
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Customer Acquisition Strategy for SaaS Companies: A Complete Guide

SaaSOptics

In this instance, if you need help developing your customer acquisition strategy, one useful technique is reviewing closed/won deals and opportunities in your CRM. Which marketing channels did prospects engage with before becoming a customer? What kinds of engagement are influencing closed/won opportunities most frequently? .