ChurnZero

MARCH 31, 2022

Did you catch our Customer Success and SaaS metrics crash-course webinar with leading SaaS expert Dave Kellogg, of Dave Kellogg Consulting ? We’d like to extend a huge thanks to Dave for his expert insights below, which will help you choose and use Customer Success and SaaS metrics in a more nuanced and purposeful way.

Customer Success 98

Customer Success Metrics Technical Review Scale 98

CloudGeometry

MARCH 22, 2022

In this blog series, we explore how these three dimensions figure into key technical recommendations which enable scale in pursuit of SaaS business growth. SaaS business metrics are not hard to find ; we won’t analyze them in-depth here. As it turns out, SaaS operational platform metrics are also abundant.

DevOps as a Service 130

DevOps as a Service Software Delivery Well Architected Framework AWS 130

Chart Mogul

NOVEMBER 30, 2023

The challenge The solution Data warehouse ETL processes How we visualize data Future plans, closing thoughts The challenge: why we needed a data engineering team ChartMogul integrates with various billing systems, normalizes and aggregates the received data, and then visualizes SaaS metrics into charts and tables.

Engineering 52

Engineering K8S orchestration (Kubernetes) Data AWS 52

SaaStr

AUGUST 7, 2021

So I always have to pass here, no matter how good the metrics look today. “Quarterly MRR”, 100% Gross Margins, and Other Crazy Metrics. But if your metrics make truly zero sense, to me, that’s a flag. Gaming the metrics doesn’t help here. You’re in sales. This is sort of awful.

Sales Recruiting 336

Sales Recruiting Scale AWS Investment 336

Frontegg

MAY 27, 2021

Product-Led Growth (PLG) is a consumer-centric scaling, conversion, and retention philosophy that uses the product itself as the primary growth driver. Also, there is less pressure on Sales. This metric is a strong future revenue indicator. Best For: Product Adoption. Best For: Customer Support Services. Typeform does just that.

Payment Solutions 98

Payment Solutions SaaS Payments Payments Scale 98

Sales Hacker

DECEMBER 8, 2023

While many gravitate towards major industry events for announcements, Joseph has a hot take (and we love a spicy take): do not announce a major new feature at a major industry conference (such as RSA Conference or AWS re:Invent). Now organizations can customize demos at scale even easier. You will get lost in the noise.

Sales Recruiting 103

Sales Recruiting Generative AI AI AWS 103

SaaStr

OCTOBER 31, 2019

What I’m going to do is talk a little bit about what we’ve seen over the course of the last year and then also talk about some metrics we track or we encourage our founders to track as they’re building their businesses, and then, lastly, try to go through a few predictions for the next couple of years.

Cloud 100

Cloud Scale AWS Machine Learning 100

SaaStr

APRIL 26, 2024

At Glasswing Ventures, they tell their AI-native companies not to lead with AI because it’s such a superficial indication of interest. Culture Structure You want a culture of checking results and having metrics to evaluate those results from the LLM or a more traditional model. They’ll need GPUs.

AI Search 209

AI Search AI Artificial Intelligence Scale 209

SaaStr

MARCH 22, 2023

Scaling Early-Stage to Hyper-Growth Companies With Ed Lenta, SVP and GM of Databricks Back in the early 2000s, people didn’t entirely accept that a virtual machine could be as good as a physical one. Ed Lenta, the SVP and GM of Databricks, had the rare opportunity of scaling three hypergrowth companies — VMware, AWS, and Databricks.

Scale 195

Scale Scaling AWS Sales Hiring 195

SaaStr

DECEMBER 20, 2019

292: Manny Medina is the Founder & CEO @ Outreach, the market leading sales engagement platform that turns your team into a revenue driving machine. In Today’s Episode We Discuss: * How Manny made his way to found the leader in sales engagement from product management at Amazon and Business Development @ Microsoft. *

Scale 141

Scale Sales Hiring Construction Education 141

SaaStr

APRIL 30, 2022

Check out this 2018 Europa session with Guillaume Princen, Head of France and Southern Europe @ Stripe, where he talks about the metrics you need to be focused on in your startup. If you don’t have the time to watch the whole session, here are the main metrics you should be mindful of. MRR, obviously. We talked about churn.

SaaS Payments 233

SaaS Payments Metrics Payment Methods Scale 233

OpenView Labs

MARCH 16, 2021

SaaS companies exploring a usage-based model need to plan for both go-to-market and operational challenges spanning from pricing to sales compensation to billing. Selecting the right usage metric. There are numerous potential usage metrics that SaaS companies could use in their pricing. For example, Stripe charges a 2.9%

Pricing 52

Pricing Payments SaaS Payments Payment Solutions 52

SaaStr

JANUARY 28, 2020

And so, she can, and Anthony just finished up basically going from the first sales hire at Gainsight at almost 100 million in revenue and has just retired. Maria : It’s like saying, “Hey, you want a sales rep to carry 10 times the quota they do today. You can’t, you have to invest in that sales infrastructure.”

Sales Hiring 205

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 205

SaaStr

DECEMBER 20, 2023

So to serve both segments at the simultaneously, ZoomInfo has been rolling out a Product-led sales motion, that gives the ability for an SMB customer to sign up directly on their website for a free trial and grow into a paid customer, without ever having to talk to an sales rep or go through a demo process. So, what’s new at ZoomInfo?

New CTO 248

New CTO Scale Sales Hiring AWS 248

OpenView Labs

FEBRUARY 11, 2021

And yet it’s often tucked away in a financial update while a medley of product metrics enjoy the spotlight. It needs to be treated as a top-level operational metric that a founder must know and understand. At its core, gross margin (GM) speaks to the relationship between sales and its costs. And for Twitter, it’s Tweets.

Scale 52

Scale Payment Methods Payment Services Systems Review 52

OpenView Labs

AUGUST 8, 2019

More and more companies, especially at the seed stage , are building freemium and free trial offerings to acquire prospective users. This can lead to a lack of focus and probably a decrease in sales effectiveness over time. Lead scoring” is not the answer to your problems. Enter: Product Qualified Leads (PQLs).

Scale 40

Scale AI Search AWS Acquisition 40

Sales Hacker

FEBRUARY 2, 2024

What I mean by MQLs is Marketing Qualified Leads. Now, let’s take this idea and apply it to the world of marketing metrics. One thing we’ve learned in helping our founders and operators scale their businesses is that cash is one of their most precious resources. Driving pipeline for sales (SLG). Our unanimous pick?

Metrics 95

Metrics Revenue Scale Marketing 95

OPEXEngine

JUNE 29, 2020

Think of it this way: most SaaS companies have high customer acquisition costs, as you have to invest heavily in sales and marketing in order to realize high growth. Those PPC ads that you run and the sales reps that they hire don’t come cheap, and as such, this eats into your profit margin. So which profit metric should you use?

Benchmarks 52

Benchmarks SaaS Sales Hiring Scale 52

OpenView Labs

JUNE 16, 2021

From determining the correct value metric to billing the customer the right amount at the right time, these are the crucial steps to consider when implementing a financially strong consumption model. Chargify takes a closer look at the success of Digital Ocean, AWS, Mailgun, MessageBird, and Wordstream. Success stories. Miscellaneous.

Pricing 64

Pricing Scale Forecasting AWS 64

ProfitWell

MAY 12, 2020

ProfitWell — SaaS B2B company ProfitWell has a number of software products designed to help SaaS companies improve their outcomes, including the free ProfitWell Metrics analytics software for SaaS. Both companies provide tools that allow businesses to automate their marketing, sales, and customer service efforts.

Cloud 59

Cloud Azure SaaS Underperforming Technical Team 59

SaaStr

SEPTEMBER 12, 2019

So how can you leverage that product’s success to obtain the valuation and funding you need to scale? Ashley Smith, Venture Partner at OpenView provides insight on what investors are looking for in product metrics and growth indicators so you can capitalize on your product’s story for funding. 35% versus 25% in SaaS.

Investment 100

Investment Underperforming Technical Team Sales Hiring Software Review 100

SaaStr

OCTOBER 17, 2019

When it comes to seamlessly scaling your applications, a top-notch engineering team will be your foundation. Julian Lemoine, Co-Founder, and CTO of Algolia will share his lessons learned on how to stay focused and innovative as you scale while also avoiding the innovation for innovation’s sake pitfalls. Of course, not at scale.

Scale 123

Scale Scaling CTO Hire Part-Time VPE 123

OpenView Labs

DECEMBER 13, 2019

That’s certainly true in developer tooling (AWS), sales and support (Salesforce), MarTech (Adobe), commerce (Square), HR tech (Workday) and even vertical markets (Veeva). How Dropbox Scaled with Customer Success as Their Secret Weapon. It’s a Rough Time to Be a Startup – Here’s What You Can Do About It. SaaS is now ubiquitous.

Sales Hiring 52

Sales Hiring Benchmarks AWS Scale 52

Tom Tunguz

NOVEMBER 8, 2023

LLMs are fantastic first-pass filters and phenomenal classifiers that extract insight or build machine learning features from unstructured data like customer support conversations or sales calls. The Semantic Model Becomes a Must-Have: Semantic models unify a single definition across an organization for a particular metric.

Artificial Intelligence 172

Artificial Intelligence Trends Data Software Review 172

Sylvia Ng

FEBRUARY 17, 2016

Proven ability to scale a start-up from the ground up. Experience scaling and improving performance on evolving software and web applications. Previous experience scaling a social media account to impressive numbers. Prior experience with building architectural patterns for large, high-scale web applications.

Engineering 74

Engineering Growth Hacking Scale Social Media 74

Upscope

JUNE 9, 2021

Working as a apple tech was awful but for the rude customers I would put on hold while I went outside to chat with co workers or grab something from the vending machine. I don't have a thick skin, which probably made it about 15 times worse, but I still can't think about it without having awful flashbacks. What can we learn from this?

Payment Methods 52

Payment Methods Management Underperforming Technical Team Sales Hiring 52

SaaStr

MAY 15, 2024

In B2B, the classic metric for this is 2% now and was 2% in 2006. In B2B, you also have fixed costs, but you can diversify monetization based on tokens or seats, or in the case of AWS, however you like. You also don’t want to get someone half-integrated and then tell them to contact sales. That’s up from 60% in 2023.

Subscription 260

Subscription Payment Features B2B Mobile 260

Sales Hacker

OCTOBER 7, 2021

Women in sales often have a polarizing experience. In the Sales Hacker video series Aha Moments , I asked 10 women: “What is one ‘aha moment’ you’ve had in your sales career?”. The conversations that followed were so authentic and encouraging that we decided to expand this conversation to other badass women in the sales world.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130

SaaStr

MAY 23, 2019

So that’s the one scale is saying, “Big distraction, we can’t do this every year. And if you’ve just hired a cohort of 10 sales reps six months ago and everybody’s failing? The board doesn’t want people learning how to be VP of Sales. Hey, we’re struggling with metrics.

Sales Hiring 117

Sales Hiring Underperforming Technical Team Scale Startup 117

SaaStr

MAY 15, 2020

333: Bridget Gleason is the Head of Sales and Customer Success @ Tidelift, the company providing managed open source, backed by maintainers. Before Tidelift, Bridget was VP of Sales @ Logz.io and before that was VP of Corporate Sales @ Sumo Logic where she drove ARR up by a record 237%.

Sales Hiring 194

Sales Hiring Scale Technical Review Outsourcing Services 194

SaaStr

JULY 1, 2020

An open discussion with Sam Blond, CSO at Brex, and Kristen Habacht, VPS at Atlassian, about adjusting their sales process during Covid-19. Kristen Habacht runs EDR sales at Atlassian, which I got a check today, $40 billion-$50 billion company. Four, people in the sale? Kristen Habacht: Well, there’s none in sales.

Merchant Services 176

Merchant Services Scale Sales Recruiting Sales 176

SmartKarrot

JANUARY 18, 2021

They are: Scaling Customer Lifetime Value. And to look further, their subcategories are the below ones: Scaling Increase number of customers Diversify products Lower customer acquisition cost Optimize online performance. For any business to grow, it has to scale its operations to reach more customers.

Customer Lifetime Value 10

Customer Lifetime Value Scale SaaS Acquisition 10

User Pilot

APRIL 29, 2024

Your tech stack not only defines the backbone of your business operations but also influences your ability to innovate, scale, and deliver exceptional value to your customers. Service providers like Amazon Web Services (AWS), Google Cloud Platform, and Microsoft Azure offer server hosting and load-balancing services.

Azure 52

Azure GCP(Google Cloud Platform) AWS Construction 52

SaaStr

SEPTEMBER 13, 2020

If we look at that and step back, you can think of this, again, from the leading perspective of the public’s first, which is this evolution over time. We’ve all seen AWS and what they’ve done with their platform. Even at spectacular scale, they’re still growing at 30%. They had to reinvent themselves.

Sales Hiring 155

Sales Hiring Scale Payments Cloud 155

Clouded Judgement

SEPTEMBER 19, 2023

If you want features in your lakehouse (on top of open source Iceberg) for ingestion, CDC, streaming (file loading, Kafka connect, etc), schema evolution, compaction, optimization, time travel, snapshots, auto-scaling, maintenance (no more writing spark jobs to delete snapshots!), A natural question is “why do we have two tiers?

Data 130

Data Government Scale GCP(Google Cloud Platform) 130

Intercom, Inc.

JANUARY 24, 2019

Machine learning can get the right message or recommendation out in a responsive way – not just from the customer’s next best action, but from the sales perspective, too. We’re helping startups and scale-ups that are strategically aligned with Salesforce, which is actually very important in terms of actually delivering solutions.

Scale 151

Scale Machine Learning Artificial Intelligence AI 151

Mucker Capital

APRIL 6, 2023

If you have a very complicated product–for example you sell AWS or you sell Snowflake–those are infrastructure products. Today, a lot of the PLG SaaS tools require sales motion upfront because nobody understands those tools. Those types of tools actually require work in the initial days of the sales motion. That’s the success.

Startup 52

Startup Scale CTO Hire Outsourced Development 52