SaaStr

APRIL 21, 2023

Take your top 10 biggest, most engaged customers who derive the most value from your company and love you. In 2023, highly personalized outbound to the right buyers always generates conversations, and mediocre outbound with trite cadences often gets you nowhere. Now, go find 30 other prospects exactly like them. Every customer has a clone.

Outsourcing Services 210

Outsourcing Services Scale Outsourced Development Marketing 210

Intercom, Inc.

OCTOBER 19, 2022

As businesses grow and scale, they need to continue to earn and build on that trust in every way they can – but with rapidly expanding tech stacks, it’s not just their own company policies they need to monitor, it’s those of every company they partner with. We leave no stone unturned when it comes to data privacy.

compliance 138

compliance Data Software Review Scale 138

Sales Hacker

DECEMBER 8, 2023

Double-clicking on this with a Zendesk example: Find opportunities to give people the ability to directly engage with the technology as part of the launch. They have a rigorous process to activate the employees with a social kit, which helps tremendously with getting more content impressions and engagements on LinkedIn.

Sales Recruiting 100

Sales Recruiting Generative AI AI AWS 100

Intercom, Inc.

FEBRUARY 13, 2020

Instead, we’re entering an exciting new moment in marketing where AI tools not only have the ability to free up humans to do the best work of their careers, they are helping companies reach their customers in a highly personal and engaging way. Scaling a personalized buyer experience with automation. Market leaders like Tray.io

Scale 181

Scale Marketing AWS Machine Learning 181

Sales Hacker

MARCH 29, 2021

As a result, more products are being discovered and sold through online marketplaces, like the Salesforce AppExchange and the AWS Marketplace. Driving partner engagement and collaboration. For partnership teams, a PRM makes it possible to manage partner relationships at scale. Processing and remitting payments.

Payments 101

Payments SaaS Payments Payment Solutions Payment Services 101

Frontegg

MAY 27, 2021

Product-Led Growth (PLG) is a consumer-centric scaling, conversion, and retention philosophy that uses the product itself as the primary growth driver. This innovative software tool is a proven and tested customer engagement booster. This metric is a strong future revenue indicator. Best For: Customer Support Services.

Payment Solutions 98

Payment Solutions SaaS Payments Payments Scale 98

SaaStr

AUGUST 8, 2023

In 2014, storage had historically been Dropbox’s most significant cost driver, with hundreds of millions of dollars spent on AWS. They decided it would be in the company’s best interest to delete inactive user data, optimize metadata storage, and eliminate product features that increased storage but not user engagement.

Scale 184

Scale Finance Outsourcing Services Sales Recruiting 184

Audacix

JULY 28, 2022

A cloud server, like an AWS EC2 instance, is still a server. The only difference is that it is sitting in AWS' datacentres, rather than in your office. Everything that you read here is relevant to you whether you host your own web applications or use a cloud platform like AWS. Not really.

Cybersecurity 52

Cybersecurity Underperforming Technical Team AWS Scale 52

Frontegg

OCTOBER 14, 2020

Before AWS, engineering teams had to scale their own infrastructure. Frontegg is led by SaaS industry veterans Sagi Rodin and Aviad Mizrachi, who experienced the innovation and dev tax first-hand, building and scaling enterprise-grade applications at CheckPoint (Nasdaq: CHKP), HTS, and Vicon Industries.

DevOps as a Service 52

DevOps as a Service K8S orchestration (Kubernetes) Innovation New CTO 52

SaaStr

DECEMBER 20, 2023

In that case, is PLG cheaper for expanding the base than their sales-driven process? “I think it’s both if you look at scale,” Henry says. “PLG is cheaper, right? For example, Google and AWS are already ZoomInfo customers, but only certain sub-segments within those businesses – not the entire org.

New CTO 260

New CTO Scale Sales Hiring AWS 260

ChurnZero

MARCH 31, 2022

tech ops, AWS, technical support). First, how would you rate your CSM on a scale of 1-10 on both effectiveness and relationship (so they can say “we like Joe but he’s not effective,” in effect)? A: First, you need to separate subscription cost of goods (COGS) from overall COGS.

Customer Success 98

Customer Success Metrics Technical Review Scale 98

OpenView Labs

MARCH 16, 2021

Flexible: Customers should be able to choose and pay for their exact scope of usage, starting small and scaling as they mature. Customer engagement software Twilio offers deeper discounts when a customer commits to usage for an extended period. For example, Stripe charges a 2.9% This article was first published on TechCrunch.

Pricing 52

Pricing Payments SaaS Payments Payment Solutions 52

SaaStr

DECEMBER 20, 2019

292: Manny Medina is the Founder & CEO @ Outreach, the market leading sales engagement platform that turns your team into a revenue driving machine. In Today’s Episode We Discuss: * How Manny made his way to found the leader in sales engagement from product management at Amazon and Business Development @ Microsoft. *

Scale 141

Scale Sales Hiring Construction Education 141

OpenView Labs

FEBRUARY 2, 2021

There’s also the need to engage prospects to actually consume that content and take action. It’s a big reason OpenView’s Kyle Poyar just released The Usage-Based Pricing Playbook , a resource that helps companies scale to $100+ million ARR. But it doesn’t end there. This is where storytelling comes in. Is it right for your company?

Product Marketing 58

Product Marketing Trends Scale Marketing 58

SaaStr

JUNE 3, 2020

And then I spent a year at Salesforce working on Marc Benioff’s extended leadership team, and really had a chance to learn how important trust can be, and also really learn from Salesforce, from Mark, how do you really build a global SaaS leader at scale? And only once you have your trust, can you engage them.”

Software Review 180

Software Review Scale Technical Review SaaS 180

OpenView Labs

FEBRUARY 11, 2021

It tracks the quality of engagement with your product and is a non-financial leading indicator of your product’s usage. ” It’s natural to go to payments per user or even user logins, but they rarely indicate user engagement. Scale reveals the depths of operational leverage.

Scale 52

Scale Payment Methods Payment Services Systems Review 52

Sales Hacker

MAY 19, 2020

Our second sponsor is Outreach , the leading sales engagement platform. Outreach revolutionizes customer engagement by moving away from siloed conversations to a streamlined and customer-centric journey. What we observed is that an awful lot of top sellers already do this stuff. Go to chorus.ai/saleshacker Go to Chorus.ai/saleshacker

Scale 92

Scale Payment Methods Payment Services Sales Hiring 92

Intercom, Inc.

DECEMBER 13, 2018

Here are five quick takeaways: Workplace believes that by giving a voice to everyone and reducing the distance between the HQ and the front line, great things happen to employee sentiment, engagement, productivity and automation. That’s why they’re trying to turn the company into a community. Different products require different visions.

Scale 151

Scale Marketplace as a Service Mobile Sales Hiring 151

Intercom, Inc.

AUGUST 30, 2022

But these days, there are so many innovative and impactful tools that can massively streamline your workflows and help to set you up for success as you scale. This is especially important for small teams, where you need to operate at a scale far beyond your headcount (without burning out your team by working around the clock).

Scale 163

Scale Payment Services Startup AWS 163

OpenView Labs

AUGUST 8, 2019

Hopefully, your team is already leveraging sign up forms to identify and hunt the “whales” trying out your product, but those leads may still not be ready to engage with your sales team, or there may not be enough of them to feed the revenue machine. This can lead to a lack of focus and probably a decrease in sales effectiveness over time.

Scale 40

Scale AI Search AWS Acquisition 40

Sales Hacker

MARCH 4, 2019

They are the leading sales engagement platform. Outreach supports sales reps by enabling them to humanize communication at scale and by automating the soul-sucking manual work. This is the great sales engagement conference and it’s going to take place March 10th-12th in San Diego. Check out chorus.ai/saleshacker

Leadership 62

Leadership Scale Sales Hiring Sales 62

Sylvia Ng

FEBRUARY 17, 2016

Experience with successfully gaining consumer engagement. Proven ability to scale a start-up from the ground up. Experience scaling and improving performance on evolving software and web applications. Previous experience scaling a social media account to impressive numbers. Experience building large-scale ad tools.

Engineering 74

Engineering Growth Hacking Scale Social Media 74

Audacix

JULY 18, 2022

Cross-team sharing is key to scaling DevOps effectiveness Do you have sharing, caring team members? Get DevOps tools to automate functional testing DevOps without automated software testing is like racing a Ferrari with the handbrake engaged. This is the secret that helps successful leaders scale their outcomes.

DevOps as a Service 52

DevOps as a Service Technical Review CTO Coach Underperforming Technical Team 52

SaaStr

SEPTEMBER 12, 2019

So how can you leverage that product’s success to obtain the valuation and funding you need to scale? Everyone’s always like, “how did you guys scale so quickly,” and like, everyone loves this product. That’s a lot of money, especially at this scale. I didn’t have a hard job to do. Higher multiples.

Investment 101

Investment Underperforming Technical Team Sales Hiring Software Review 101

Sales Hacker

OCTOBER 7, 2019

Our second sponsor is Outreach , the leading sales engagement platform that enables sales reps to humanize their communications at scale, from automating the soul-sucking manual work that eats up selling time to providing action-oriented tips on what communications are working best. Go to vidyard.com/saleshacker for more information.

Cloud 44

Cloud Artificial Intelligence Scale GCP(Google Cloud Platform) 44

Sales Hacker

SEPTEMBER 29, 2020

Keys to success when scaling a company [10:56]. Sales enablement is easy: all you have to do is create perfectly targeted content, stay informed on email best practices, drive more engagement quarter over quarter, spend less money, and do all of this with less time. Keys to success when scaling a company [10:56]. Check them out.

Scale 107

Scale CTO Hire Scaling CTO Coach 107

User Pilot

APRIL 29, 2024

Your tech stack not only defines the backbone of your business operations but also influences your ability to innovate, scale, and deliver exceptional value to your customers. Service providers like Amazon Web Services (AWS), Google Cloud Platform, and Microsoft Azure offer server hosting and load-balancing services.

Azure 52

Azure GCP(Google Cloud Platform) AWS Construction 52

User Pilot

APRIL 30, 2024

Userpilot is a leading B2B product growth tool that excels at in-app engagement , product analytics, customer feedback collection, customer support, and integrations. Typeform offers interactive surveys , customization options, and logic jumps for engaging and versatile online interactions. What are the benefits of the SaaS model?

SaaS Payments 104

SaaS Payments Payment Services Payment Methods Payment Solutions 104

Teamgate

OCTOBER 19, 2019

Facebook’s organic reach has plummeted by 52% last year and is hovering around 6% , while Twitter’s organic engagement is even lower (around 2%). The areas where social media performs better than email include engagement, virality, branding and assisted conversions. Is it the same thing? Absolutely not.

Scale 68

Scale Social Media Underperforming Technical Team Content Marketing 68

SaaStr

DECEMBER 13, 2021

The developers you engage with often become your first adopters, who then become product evangelists—and they’ll help you scale and solidify trust within enterprises, too. For us, the SaaS model Amazon Web Services (AWS) offered was an amazing one to look at. “Once you have the community, you’re a little bit unbeatable.

AI 242

AI Enterprise SaaS AWS 242

Intercom, Inc.

DECEMBER 2, 2021

We also have two other podcasts – Intercom on Product , where Intercom co-founder Des Traynor and Intercom SVP of Product, Paul Adams, discuss their latest thoughts on how to build successful products at scale and Scale by Intercom – where we explore how businesses are driving growth through customer relationships.

Engineering 178

Engineering Technical Review Systems Review Underperforming Technical Team 178

Upscope

JUNE 9, 2021

Working as a apple tech was awful but for the rude customers I would put on hold while I went outside to chat with co workers or grab something from the vending machine. I don't have a thick skin, which probably made it about 15 times worse, but I still can't think about it without having awful flashbacks. What can we learn from this?

Payment Methods 52

Payment Methods Management Underperforming Technical Team Sales Hiring 52

SaaStr

MAY 14, 2019

Mikkel : Well again, the public cloud, AWS, was the dominant leader. We are seeing platform shifts from how they traditionally run their infrastructure and services and business to seeing them run that stuff on AWS. Just scaling software. If it’s not engaging and super easy they aren’t going to use it.

Cloud 190

Cloud Sales Recruiting Scale AWS 190

Chart Mogul

JULY 18, 2023

To handle the increasing load, ChartMogul engineers decided to horizontally scale the platform database by adding more shards. AWS Database Migration Service (DMS) was the next option; it’s the standard tool for live database migrations in AWS as it supports batch and incremental loading.

AWS Database Migration 52

AWS Database Migration AWS Data Software Review 52

Clouded Judgement

SEPTEMBER 19, 2023

If you want features in your lakehouse (on top of open source Iceberg) for ingestion, CDC, streaming (file loading, Kafka connect, etc), schema evolution, compaction, optimization, time travel, snapshots, auto-scaling, maintenance (no more writing spark jobs to delete snapshots!), A natural question is “why do we have two tiers?

Data 130

Data Government Scale GCP(Google Cloud Platform) 130

SmartKarrot

JUNE 30, 2022

The phrase – Age of the Customer – was first used by Forrester, who defined it as a customer-obsessed enterprise that concentrates its strategy, energy, and budget on processes that enhance knowledge of and engagement with customers and prioritizes these over maintaining traditional competitive barriers. Read on to know.

Acquisition 10

Acquisition Customer Success Technical Review Underperforming Technical Team 10

Casey Accidental

DECEMBER 11, 2023

This is part three in a series of posts related to some presentations I did for the TCV Engage Summit. In a previous post , I talked about how product work post-product/market fit shifts from zero to one innovation to features, growth, and scaling work. In Reforge terms, we call this new product expansion.

Payments 113

Payments Scale Payment Solutions Technical Review 113