Totango

JANUARY 26, 2021

Being proactive about churn prevention provides an antidote to customer attrition. Read on to learn what churn is, how an attrition analysis can help you pinpoint why you’re losing customers, and what steps you can take to prevent customer churn. What Is Churn Rate and How Does It Relate to Customer Retention?

Churn 94

Churn Retention Underperforming Technical Team Technical Review 94

User Pilot

JANUARY 31, 2023

How to prevent churn by identifying at-risk customers? In SaaS, you can grow your revenue only if your churn rate is low, so retaining at-risk customers is crucial. In this article, we will discuss the ins and outs of at-risk customers, how to detect them, and five actionable strategies to help you prevent churn.

Churn 98

Churn Underperforming Technical Team SaaS Payments Payment Solutions 98

User Pilot

MAY 29, 2025

Poor mobile UX design leads to high bounce rates, abandoned carts , and negative app reviews. This article will provide an in-depth guide. Performance expectations: People using mobile web or app expect speed and instant clarity because theyre often on the go, juggling multiple tasks, or dealing with weak connections.

Mobile 85

Mobile Underperforming Technical Team Software Review Systems Review 85

User Pilot

APRIL 24, 2025

Want to advance your career in product management or find top talent for your team? This article shares exciting product manager roles focused on retention and churn and showcases standout candidates in the field. Stripe They’re looking for a senior Product Manager to lead a pillar within our LPM Cost Optimization team.

Payment Methods 52

Payment Methods Payment Solutions Retention Churn 52

Totango

MAY 2, 2022

To help you navigate the process, we’ve developed a four-part blog series about the mistakes you should avoid when choosing a CS platform. In this article, we’ll look at the mistake of not thinking of customer success as a team sport. . Operationalizing Your Teams is Essential. The Customer Journey is Collaborative .

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Underperforming Technical Team Customer Success Finance Enterprise 112

User Pilot

APRIL 2, 2025

In this article, I’ll show you how Userpilot helps product teams cut through the noise and understand what really matters in mobile user behavior: no data science degree required. The platform’s code-free implementation makes it accessible for product managers who want insights without constantly relying on developers.

Mobile 65

Mobile Underperforming Technical Team Onboarding AWS 65

Intercom, Inc.

JUNE 23, 2020

Once every decade or two, developments in technology trigger monumental changes in an industry. The Conversational Support Funnel has three layers: Proactive Support with messaging to answer customer questions in the product experience, reducing the number of queries reaching the support team.

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User Pilot

MARCH 25, 2024

In this article, we explore what customer attrition is, why it matters, and 15 effective strategies for strengthening customer relationships, boosting loyalty, and driving long-term growth. TL;DR Customer attrition or customer churn is the loss of a customer(s) by a business. Reduce churn with proactive customer service.

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Underperforming Technical Team SaaS Payments Payment Methods Payment Solutions 104

SaaStr

JANUARY 10, 2020

In his excellent article, The Manufacturer’s Dilemma , the author Geoffrey Moore gives perhaps the most succinct economic premise of the shift to the SaaS model: “The ultimate consequence of all this is as simple as it is devastating: product is no longer king. Their Sales & Marketing team loads you up in the nurture program.

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Sales Hiring Scale Underperforming Technical Team Onboarding 161

Totango

FEBRUARY 9, 2024

To make it to the Super Bowl, a football team must have two things: a strong defense and a strategic offense. The defense maintains a good field position and prevents the opposing team from scoring points, while the offense orchestrates smart plays to gain additional yards and score points. Calculate it!

Retention 115

Retention Underperforming Technical Team Software Review Churn 115

Sales Hacker

DECEMBER 4, 2020

A sales dashboard gives your team a fast and efficient way to see all the data that is most important to doing their job effectively. Most customer relationship management (CRM) tools have the built-in ability to create dashboards for your team. Your dashboard should consist of KPIs or metrics that define success for you and your team.

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Underperforming Technical Team Data Sales Metrics 135

Natalia Luneva

JANUARY 13, 2021

This article will answer the main questions that SaaS founders and market ers have about losing SaaS customers, in other words, user churn: What is SaaS churn definition and why lowering it matt ers? How to calculate this metric and what’s the average SaaS churn rate? How can Sa aS companies reduce its churn rate?

SaaS Payments 105

SaaS Payments Payment Methods Churn Payment Services 105

User Pilot

APRIL 22, 2024

This article aims to simplify feature analysis. Extract feature development insights. Involve cross-functional collaboration with the sales team, product team, engineering, and other relevant stakeholders. Product feature analysis is a powerful tool in the SaaS product manager’s arsenal. Review feature usage data.

Underperforming Technical Team 105

Underperforming Technical Team Software Review User Experience Retention 105

Neil Patel

JANUARY 11, 2021

In this article, I’m going to discuss the exact steps to start a business. Follow this up by building your team and finding a location if you’re opening a physical store. After all, your customers would prefer more of a good thing and less of a bad thing. What you need is how to start building your future empire.

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Underperforming Technical Team Business Sales Hiring Scale 137

User Pilot

MARCH 9, 2023

In this article, we’ll discuss customer attrition in depth and discuss the strategies you can use to reduce churn and increase customer retention and loyalty. TL;DR Customer attrition, also known as customer churn , takes place when customers leave your product or service. What is customer attrition?

Underperforming Technical Team 98

Underperforming Technical Team SaaS Payments Payment Solutions Payment Services 98

Sales Hacker

MAY 15, 2019

I learned these lessons the hard way, from painful personal experience in leading teams for multinationals. Keep reading as I share my hard-won lessons, so you’ll know without a doubt when to fire and when to invest in an underperforming sales rep. Bad hires can ruin your business. Lesson #1: Bad Hires Can Ruin Your Business.

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Underperforming Technical Team Sales Hiring Development Team Review Sales 80

SaaStr

JUNE 1, 2021

Turns out a founding team of six MBAs creating a full suite of products sold solely to SMBs can become a multi-million dollar public company in nine years – and continue growing rapidly ($77.6 Dharmesh : …said, “This is a very bad idea. million in 2013 to $115.9 million in 2014.). I said, “Holy crap.

Part-Time VPE 290

Part-Time VPE Technical Cofounder CTO Hire New CTO 290

Frontegg

FEBRUARY 10, 2022

Before starting off, we highly recommend you check out our article about Password Authentication and why it is getting outdated. For example, app developers can implement a hybrid authentication setup in tandem with Social Logins if needed. Weak or reused passwords are often the culprit. Less Stress on IT and Support Teams.

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Underperforming Technical Team Scale B2B Education 105

User Pilot

APRIL 30, 2024

From this article, you will find out how to develop a strong growth marketing strategy and learn growth marketing tactics for different customer journey stages. Market development targets new markets with existing products, while product development – existing markets with new products. If so, we’ve got you covered.

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Underperforming Technical Team Strategy Marketing Customer Lifetime Value 105

Unbounce

JUNE 24, 2020

According to them, AGI “controls itself autonomously, with its own thoughts, worries, feelings, strengths, weaknesses, and predispositions.” ” Teams across the world are working on AGI, but the closest to a consensus from researchers is that we might see it sometime within our lifetime. How does this work?

Artificial Intelligence 145

Artificial Intelligence Machine Learning AI Search Marketing 145

Chart Mogul

NOVEMBER 7, 2019

At the Product-Led Institute, we developed the “Triple-A” sprint, which focuses on rapidly identifying problems, building solutions, and measuring impact. The Triple-A sprint gives you a way to build a sustainable growth process and can be used by any team in your business. Did your high bounce rate lead customers to churn?

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Underperforming Technical Team Development Churn Metrics 69

Buffer Resources

JANUARY 15, 2024

Inaccurate, packed with "filler," or completely AI-generated — bad B2B (business-to-business) content is easy to spot and even easier to find online. This article includes their advice for any B2B brand looking to get real results from content marketing , plus nine must-haves for B2B content to be considered good. 

B2B 138

B2B Technical Advisors SaaS Payments Underperforming Technical Team 138

Sales Hacker

SEPTEMBER 24, 2022

In this article, I’ll walk you through: What a sales funnel is, The elements of a high-performing sales funnel, And finally, strategies to create sales funnels that get results. There’s sales pipeline , a 7-stage journey describing what your sales team must do to convert a lead to a customer. What is a sales funnel?

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Sales Funnel Outsourcing Services Underperforming Technical Team Social Media 131

Totango

JULY 28, 2021

This can determine whether customers renew or churn and whether they become loyal ambassadors for your brand. Totango’s dynamic assignment feature lets you scale your customer success management by automatically matching team members to customers who need assistance based on fit, skill and availability.

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Sales Hacker

APRIL 21, 2020

When I first wrote this article, we were in a very different place, with unemployment at an all-time low and sales hiring a top priority. In this article I’m going to show you how to create and implement a hiring scorecard so you can make the right hire, the first time. Also: What are the top performers in my current team doing?

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Sales Hiring Interviewing Sales Recruiting Underperforming Technical Team 120

Intercom, Inc.

JULY 11, 2019

But as the business becomes more successful – and there are resources to build a support team – additional layers begin to separate executives from their customers. Since 2010, he’s helped the company grow to more than 40,000 customers and helped scale the support team to more than 500 employees to assist those users. Short on time?

Scale 188

Scale Scaling Sales Hiring Underperforming Technical Team 188

User Pilot

DECEMBER 9, 2021

In the competitive world of SaaS products, product positioning is definitely something your product marketing team can’t afford to ignore. Let’s have look at what product positioning actually is, what it involves, the benefits of effective positioning, the strategies you can employ, and the risks of ignoring all the wisdom in this article.

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Underperforming Technical Team SaaS Software Review Marketplace as a Service 98

Baremetrics

NOVEMBER 9, 2021

By the end of this article, you’ll learn how valuations work and how you can prepare for an exit when the time is right for you. Develop a Full Marketing Strategy 2. Lower Churn Prepare for a Sale Where to Sell Going it Alone Through a Private Sale Working With a Broker for a Win-Win Situation. Table of Contents.

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SaaS Payments Technical Review Development Team Review Software Review 105

User Pilot

MARCH 27, 2023

This is the main question we tackle in this article. We finish with an overview of product analytics tools that your team can benefit from. Product analytics are used not only by the product team but also by the customer success and the marketing team, as well as UX designers and devs. Let’s get right to it.

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Underperforming Technical Team SaaS Churn User Experience 98

Totango

NOVEMBER 23, 2021

They can store customer contact data, identify sales opportunities, schedule sales appointments, record notes from sales meetings and manage sales teams. If you don’t know, you’ll have a hard time predicting whether customers are leaning toward subscription renewal or churn. CRM tools are great at what they’re designed for.

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Software Underperforming Technical Team Churn Customer Success 98

Totango

JULY 1, 2022

Other important loyalty metrics include subscription renewal rate , churn rate, upsell rate, and customer lifetime value. These considerations mean that B2B SaaS brands must develop industry-appropriate strategies to manage customer loyalty effectively. Why is Customer Loyalty Important for B2B SaaS Businesses?

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User Pilot

APRIL 21, 2023

These are just a couple of questions we answer in the article. The aim of product analysis is to better understand its strengths and weaknesses, to evaluate how effective it is at satisfying user needs , and to identify areas for improvement. Churn and retention analyses help teams understand why users leave or stay with the product.

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Underperforming Technical Team SaaS Onboarding Retention 98

User Pilot

JANUARY 16, 2024

This article shows you 14 common UX mistakes designers make, plus how to avoid them and build fantastic product experiences. Going ahead to develop products or features based on assumption doesn’t always end well—you’re likely to build something that doesn’t solve real user problems. Missing out on valuable feedback.

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Underperforming Technical Team User Experience Onboarding Mobile 105

Sales Hacker

NOVEMBER 18, 2020

According to a survey by Salesforce last year , the top 20% of sales teams last year are almost 3x more likely to say they have been focusing on personalizing customer interactions. How big is their team? Ask questions like: “ How is that affecting you and your team? ”. “ But if sales is a dance, it’s jazz, not ballet.

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Sales Hiring Underperforming Technical Team Sales Social Media 131

User Pilot

FEBRUARY 26, 2023

With the right survey questions, you can identify opportunities for improvement, fine-tune your product experience and prevent customers from churning. In this article, we compiled a list of questions for getting actionable feedback along with a few best practices for creating customer retention surveys.

Retention 98

Retention Scale Underperforming Technical Team Churn 98

User Pilot

APRIL 15, 2024

Left unaddressed, customer communication pain points can cause dissatisfaction and eventual churn. This article aims to help you avoid that. This means customers will abandon brands with poor communication, opening up an opportunity for your business to stand out. We cover: Types of customer pain points.

Communication 105

Communication SaaS Payments Payment Methods Payment Solutions 105

Totango

OCTOBER 2, 2020

Therefore, it is important to proactively deliver value with customer success best practices that work in both good and bad economic times, such as: Clear, Empathetic Communication. The observed data should ultimately trigger established campaigns that will capitalize on an opportunity or prevent churn. . Maximizing Your Resources.

Retention 118

Retention Underperforming Technical Team Customer Lifetime Value Churn 118