SaaSOptics

MAY 22, 2018

Magazines, newspapers, life insurance, phones, security services, and a long list of products and services have been sold for decades using the subscription model. The difference now is how important and meaningful the subscription model has become to the national economic engine. What has changed?

Subscription 40

Subscription Payment Features Technical Review Airlines 40

SaaSOptics

MAY 22, 2018

Magazines, newspapers, life insurance, phones, security services, and a long list of products and services have been sold for decades using the subscription model. The difference now is how important and meaningful the subscription model has become to the national economic engine. What has changed?

Subscription 40

Subscription Payment Features Technical Review Airlines 40

Buffer Resources

OCTOBER 23, 2023

Fake Airline Rep Scam A new scam on Twitter/X involves fake airline reps assisting in flight rebooking, showcasing a bizarre exploitation tactic. Takeaway: Understand user preferences regarding ad-avoidance to tailor your advertising or subscription-based strategies.

Social Media 84

Social Media Payments Payment Services Payment Methods 84

Chargify

JANUARY 21, 2020

If you do any research on the term, you’ll find that its roots lie in the airline and hospitality industries. And now, thanks to the SaaS Revolution, the meaning of revenue management has transformed and taken on an expanded meaning in an economy driven by recurring subscription models. . Revenue management. But that was then.

Revenue 70

Revenue Management Airlines Subscription 70

Tom Tunguz

OCTOBER 29, 2014

You can’t buy Quicken or Quickbooks on a CD for one fixed payment anymore. Now it’s a subscription. Third, subscription companies often require less capital to grow because many customers pay up-front for 12 months’ worth of service, which provides the company negative working capital.

Airlines 113

Airlines Payment Services Business Payments 113

Intercom, Inc.

SEPTEMBER 23, 2021

Customers tend to follow a pattern of purchasing Shep describes as a regular routine – once a month for a hair appointment or once a year for a SaaS business subscription. If I’m an airline and I’m giving you miles to fly on my airline, the more you fly, the more miles you get and the more free trips you get.

Airlines 145

Airlines Technical Review Sales Hiring Scale 145

ProfitWell

FEBRUARY 10, 2020

While it may not seem like the best choice for SaaS and subscription companies at first, understanding where and when the model is valuable helps you craft a more well-rounded pricing strategy for your business. Economy pricing can be a valuable acquisition strategy for SaaS and subscription businesses. What is economy pricing?

Pricing 59

Pricing Airlines Advertising Acquisition 59

Baremetrics

JANUARY 10, 2022

Plane tickets and checked bags While plane tickets are not cheap, discount airlines have slashed their prices by making you pay extra for everything—added leg room, checked bags, use of the overhead compartment, drinks, food, priority boarding, seat choice, and whatever else they can think of. Try the free trial today !

Pricing 98

Pricing Airlines Systems Review Outsourced Development 98

Intercom, Inc.

MARCH 12, 2020

Many view memberships and subscriptions as the model of the future. “When a customer comes into contact with any aspect of a business, they form an impression” Shep: Let me give you a quick example: airlines. He ran Scandinavian Airlines, and a passenger is his customer. One way to avoid this slow death? Shep: Yeah.

Airlines 164

Airlines Technical Review Subscription Payment Features 164

OPEXEngine

JUNE 2, 2021

” To adapt, the company showcased the extent to which its subscription-based software could help its customers by improving the efficiency of their IT, HR, and other processes, which, in turn, could help those companies manage through the downturn. “In a COVID environment, it’s harder to sell to new customers.”

Metrics 52

Metrics Pricing Airlines Sales Hiring 52

ProfitWell

AUGUST 21, 2019

Subscriptions are all about relationships. To see how in-person sales and customer success affects the long-term success of subscriptions, we looked at the data from over 3.5 thousand companies and nearly twenty thousand subscription consumers to see how it all shakes out. Well, that's all for now.

Churn 61

Churn Customer Success Airlines Sales 61

Casey Accidental

OCTOBER 20, 2020

Building on the definitions from that essay and introducing a few new ones, here are the types of business models we’ll cover: SaaS: software that businesses access online and purchase via a subscription e.g. Slack, Adobe, Atlassian. Just look at airlines. We’re not sure. The only way to make this work is by charging more in fees.

Marketplace as a Service 141

Marketplace as a Service Business Model SaaS Payments Payments 141

Intercom, Inc.

NOVEMBER 17, 2021

If we have sent a customer an invoice twice and the billing account is therefore incorrect, and we say, “We regret any inconvenience this may have caused,” well, it’s more than an inconvenience. I’ll give an example from airlines. So, “any inconvenience” is passive-aggressive.

Payment Methods 118

Payment Methods Airlines Branding Communication 118

Software Platform Consulting

MARCH 23, 2016

And don’t get me started on the airlines–which may be colluding ! Many wholesalers/distributors also insist on removing manufacturer part numbers from invoices to make the buyer’s price comparisons harder. virtual card fees piled on an invoice and late payment process. lower-than-promised volumes.

Payment Solutions 40

Payment Solutions Payment Features Payment Services Payment Methods 40

Buffer Resources

FEBRUARY 29, 2024

With a background in the dynamic airline industry, I transitioned into small business ownership ten years ago, where I became intimately involved in marketing tasks. Furthermore, we offered that if they were not happy with our service, we would fully refund their car rental invoice.

Payment Methods 80

Payment Methods Business Software Review Payment Services 80

ProfitWell

MARCH 5, 2020

Plus, GrubHub launches a subscription to get ahead of the competition. Listen wherever you get podcasts: Your top subscription news. We use a lot of market panelists (people who are paid with cash, airline miles , donations to charity, etc.) backed by data from 3,000 subscription companies and 30,000 subscription consumers).

Scale 52

Scale Underperforming Technical Team Airlines Subscription 52

Sales Hacker

MARCH 16, 2020

Let’s hear from Luigi about the subscription economy and the subscription business model! How 7 mantras can teach the concept of recurring revenue. Bundles & subscriptions are everything! Everything is turning into a subscription — the way that SaaS B2B salespeople sell. You start from recurring revenue.

Revenue 77

Revenue Scale Sales Hiring Subscription 77

Neil Patel

APRIL 7, 2020

The moment I blogged about more features being opened up for free, many of you decided to purchase a paid subscription. Delta Airlines is currently burning $60 million a day. If you are a store selling something online, consider offering payment plans through services like Affirm. Since then, things have changed.

Payment Methods 145

Payment Methods Payment Solutions Marketing Payment Services 145

ProfitWell

JANUARY 22, 2020

Today, we’re talking subscription-based beauty—in both style and care. Your top subscription news. Subscription packing. The clothing rental and subscription service has teamed up with Marriott International’s W Hotels to offer visitors a style experience suited just for them. Why is it important? P&G x Billie.

Airlines 45

Airlines Subscription Payment Features Construction 45

OPEXEngine

JUNE 25, 2020

The majority of smaller private SaaS companies were spending far more than they were earning in subscriptions by early 2020, most likely due to the easy availability of investor and other capital – and the pressure to grow at all costs with 3-digit growth rates. And median EBITDA had worsened 3X over the same time period.

Benchmarks 52

Benchmarks SaaS Airlines Travel 52

ProfitWell

OCTOBER 1, 2019

Your top subscription news. Recurly—provider of enterprise-class subscription billing management for thousands of businesses worldwide—raises $19.5 million to boost subscription revenue with machine learning. And Zuora's found the subscription usage ticking up more than 300% between 2012 and 2018. Recurly raises $19.5M.

Technical Review 40

Technical Review Sales Recruiting Airlines Subscription 40

Intercom, Inc.

APRIL 18, 2019

Customer Success was barely a discipline when Anthony joined Gainsight, but thanks to the rise of SaaS and subscription-based business models more generally, where retaining and providing value to your existing customers is a non-negotiable, the category has exploded. Or an airline at 34. Or a mail-order record company at 20.

Scale 112

Scale Sales Recruiting Marketplace as a Service Sales Hiring 112

ProfitWell

APRIL 29, 2020

Especially since subscriptions are all about relationships, you want customers to feel nurtured by your company. Since subscriptions are all about building strong relationships with your customers, you want a pricing strategy that recognizes them. Prioritized customer service: Customer service takes center stage with this strategy.

Pricing 52

Pricing Subscription Payment Features Airlines 52

Casey Accidental

OCTOBER 20, 2020

Building on the definitions from that essay and introducing a few new ones, here are the types of business models we’ll cover: SaaS: software that businesses access online and purchase via a subscription e.g. Slack, Adobe, Atlassian. Just look at airlines. We’re not sure. The only way to make this work is by charging more in fees.

Marketplace as a Service 52

Marketplace as a Service Business Model SaaS Payments Payments 52

Sales Hacker

AUGUST 18, 2020

He even managed to help pivot the company from a programmatic transactional revenue model to a subscription model over the course of, not just the last three months during COVID, but over the course of the last few years. One, we’ve got first party relationships with a number of enterprises like Marriott, United, American Airlines.

Subscription 106

Subscription Payment Features Scale Underperforming Technical Team 106

Intercom, Inc.

DECEMBER 13, 2018

It’s not just for retail or airlines or telcos. It’s a mobile-first (mobile-only, sometimes) with mostly recurring subscriptions a la Spotify, a la Netflix, and that was something I was very interested in. The shift to mobile, the shift to subscriptions – especially with our gaming partners – was very similar.

Scale 151

Scale Marketplace as a Service Mobile Sales Hiring 151

Intercom, Inc.

AUGUST 8, 2019

” I think airlines are a good example of that. I mean, think about any bad support experience you’ve had. It often gets you to the point where you’re like: “Screw this company. I want to walk away. I’ll take my business elsewhere.”

Scale 168

Scale Scaling Engineering Branding 168

SaaStr

JUNE 10, 2020

And we even had CEO’s that use our product that were on vacation that needed to get their families home and they called into the airline, to the hotel and they couldn’t get on the phones. Our suppliers came in, our airlines and hotels came in and started contributing content. All the phones were busy.

Travel 174

Travel Marketing Scale Outsourcing Services 174

SaaStock

MARCH 20, 2019

ProfitWell provides industry standard subscription financial metrics that uncover pockets of hidden revenue through unmatched subscription intelligence. ProfitWell is used by over five thousand subscription companies every day, including Meetup, HubSpot, and Teamwork.com. Based in: Boston, MA. Funding to date: $40M. ProfitWell.

SaaS Payments 271

SaaS Payments Merchant Services Payment Solutions Payments 271

SmartKarrot

JUNE 15, 2020

A Twitter poll showed how airlines customers are willing to pay an astounding $19.83 These days there are many free as well as subscription monitoring metrics available online. Woo the customer with speed and efficiency and turn them into your advocates. It can tell you early on whether your product is adding value or not.

Social Media 10

Social Media Airlines Software Review Education 10

Intercom, Inc.

NOVEMBER 25, 2021

” Because it might make us more money, like, let’s say, charging a fee for checking our bags on the airline, but it also might have the adverse effect of irritating a lot of customers who may decide to go do business elsewhere. You’re probably in charge of the different payment methods that your company accepts.

Payment Methods 206

Payment Methods Scale Social Media Airlines 206

Chart Mogul

SEPTEMBER 15, 2023

Software subscriptions are the life of every SaaS business and must be accounted for properly in your general ledger. That is SaaS subscription revenue and the corresponding deferred revenue balance. I’m also a board member of Beek , a B2C subscription audiobook company, and I’ve advised many companies across both models.

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

SaaStock

MARCH 20, 2019

ProfitWell provides industry standard subscription financial metrics that uncover pockets of hidden revenue through unmatched subscription intelligence. ProfitWell is used by over five thousand subscription companies every day, including Meetup, HubSpot, and Teamwork.com. Based in: Boston, MA. Funding to date: $40M. ProfitWell.

SaaS Payments 100

SaaS Payments Merchant Services Payment Solutions Payments 100

Intercom, Inc.

JUNE 3, 2021

On the Y side – so, we’re a subscription company, like many of our listeners, I’m sure. We’re just talking about we don’t have great penetration in, I don’t know, let’s say healthcare or airlines or whatever. Des: This has gone on in London for us right now. Paul: Yeah. Do we have enough desks?

Strategy 228

Strategy Software Review Development Team Review Sales Recruiting 228

User Pilot

MARCH 15, 2023

This compensates a bit for the lack of in-depth analytics but means you need multiple subscriptions. – User in Airlines/Aviation / Mid-market While other people think it’s overpriced. It integrates with most user analytics tools: Heap, Segment, Amplitude, and Mixpanel. Allows basic segmentation and event-based flow triggering.

Software Review 52

Software Review Technical Review Onboarding Systems Review 52

User Pilot

FEBRUARY 27, 2023

This compensates a bit for the lack of in-depth analytics but means you need multiple subscriptions. – User in Airlines/Aviation / Mid-market While other people think it’s overpriced. Can be used on web apps and mobile apps too. It integrates with most user analytics tools: Heap, Segment, Amplitude, Mixpanel.

Software Review 52

Software Review Underperforming Technical Team Technical Review Onboarding 52

Baremetrics

SEPTEMBER 9, 2020

You can dive into their cancellation reasons (using tip #1) to learn exactly why these customers are cancelling so early on in their subscription. When you can create that feeling for your customers throughout their subscription, you have a much higher chance of retaining them. Just ask all the major airlines and credit card companies.

Retention 104

Retention Payment Methods Payment Solutions Churn 104