Intercom, Inc.

SEPTEMBER 9, 2022

AI has been quite overhyped in the past. ML teams tend to invest a fair share of resources in research that never ships. If you want to invest in ML, hire someone with experience on both the tech and the operational side so they can start working with the product team from day one. What’s up? The rise of neural networks.

Artificial Intelligence 249

Artificial Intelligence Machine Learning AI Search AI 249

Intercom, Inc.

SEPTEMBER 30, 2021

How can you develop the technology while making sure it really gets to the people who need it the most and has an actual impact on their lives? AI and automation will inevitably play a big part in scaling healthcare and making it accessible for everyone who needs it. Interview with Little Otter CEO Rebecca Egger.

Scale 223

Scale Artificial Intelligence Healthcare Technical Review 223

User Pilot

SEPTEMBER 25, 2023

Concept testing takes place before the development phase to assess how well the idea could satisfy user needs , while usability testing focuses on how easy the product is to use and navigate and happens during the development stage. Consider using AI for qualitative feedback analysis. What is concept testing?

Underperforming Technical Team 105

Underperforming Technical Team Interviewing Data Analysis AI 105

User Pilot

OCTOBER 31, 2024

Feedback management tools : Apps for organizing, categorizing, and analyzing feedback from multiple sources to guide decision-making and product development. Finally, Typeform integrates seamlessly with various platforms, which enables teams to organize feedback and streamline data transfer across tools.

Software Review 52

Software Review Software Social Media Underperforming Technical Team 52

Intercom, Inc.

JUNE 7, 2018

Today he’s the founder and CEO at GrowthHackers , whose software, community and annual conference help teams work together to drive breakout growth results for “must have” products and services. I know you interviewed Andrew Chen , and he embraced the term early on. Developing a growth culture at Dropbox.

VP of Engineering 196

VP of Engineering Growth Hacking Underperforming Technical Team Onboarding 196

FastSpring

APRIL 24, 2025

Podcast Full Interview: Video Watch the video on our YouTube channel. Since 2010, she’s been leading teams, building websites, web applications for nonprofits, K through 12, higher education, government, businesses of all sizes. And so I think there are a lot of self-taught developers that just don’t know.

Business 107

Business Software Review Underperforming Technical Team AI Search 107

Sales Hacker

NOVEMBER 25, 2019

From there, he helped scale a team of 150 at AdRoll, before becoming CEO and President at TalkIQ, which was acquired by Dialpad. How AI & ML are impacting the future of sales. How to develop your frontline managers [15:54]. AI will not be replacing SDRs/BDRs [29:13]. What You’ll Learn. Sam’s Corner: [40:00].

AI Search 96

AI Search AI Sales Hiring Scale 96

User Pilot

JUNE 29, 2024

You should gather product feedback to understand customer needs , influence the product development process, and improve user retention. – Plan customer interviews to gain deeper insights into your product. – Leverage AI to analyze customer feedback in bulk, especially for qualitative insights and user verbatim.

Underperforming Technical Team 111

Underperforming Technical Team AI Search Interviewing AI 111

User Pilot

NOVEMBER 30, 2023

A market gap can be caused by missing functionality or poor user experience. Tracking user behavior in-app enables product teams to find ways to improve product experience. You can collect feedback from your customer base via in-app surveys, feedback widgets, interviews, and by monitoring social media mentions and reviews.

Underperforming Technical Team 105

Underperforming Technical Team Marketing Market Research Outsourced Development 105

User Pilot

APRIL 6, 2023

Developing and releasing sophisticated products with all the bells and whistles imaginable might seem like a great idea. Developers tend to overcomplicate code when they don’t have enough experience or want to show off their skills. Poor prioritization and external pressure are also common causes. Book the demo!

Underperforming Technical Team 105

Underperforming Technical Team Management Interviewing Scale 105

Buffer Resources

JANUARY 15, 2024

Inaccurate, packed with "filler," or completely AI-generated — bad B2B (business-to-business) content is easy to spot and even easier to find online. Interview them. "AI-developed content can’t touch it [original research] on quality and value for a B2B audience," she says. 

B2B 138

B2B Technical Advisors SaaS Payments Underperforming Technical Team 138

User Pilot

AUGUST 30, 2024

What are the different marketing research methods product marketing teams can use to inform their strategies? Its goal is to help make informed decisions about product development , marketing strategies, pricing, and customer acquisition in SaaS companies. User interviews : One-on-one conversations for qualitative insights.

Market Research 101

Market Research Marketing Strategy Underperforming Technical Team 101

User Pilot

JANUARY 16, 2024

Perform a SWOT analysis, identify the strengths and weaknesses of your top competing products, etc. You may want to learn who your top competitors are, their value proposition , and their weaknesses. Can you help me with a list of the top 3 competitors in this space, their value propositions, and their weaknesses? Cool, right?

ChatGPT 105

ChatGPT Management Underperforming Technical Team Technical Review 105

User Pilot

AUGUST 30, 2024

Customer insights enable SaaS teams to understand them better and build products that satisfy their genuine needs. SaaS teams use various insight types, ranging from quantitative metrics to qualitative feedback, covering aspects like awareness, purchasing behavior, and product usage. Let’s dive right in!

Social Media 105

Social Media Underperforming Technical Team Market Research Data Analysis 105

Unbounce

JUNE 23, 2023

Here’s a question that pretty much every marketer is pondering (and maybe losing some sleep over): What does the future hold for marketing in a world of AI tools ? Through a lively and insight-filled conversation, this episode explores burning questions like: What happens to SEO if search engine results are replaced by AI chatbots ?

AI Search 95

AI Search AI ChatGPT Marketing 95

User Pilot

JULY 14, 2024

– Segment for AI-powered data unification and segmentation. It can be helpful when conducting market research and developing a targeted marketing strategy to reach potential customers. You can get this information through surveys, customer interviews, or social media insights. – HubSpot for email list segmentation.

Software Review 109

Software Review Underperforming Technical Team Customer Lifetime Value User Experience 109

User Pilot

JANUARY 17, 2024

The most common challenges that hinder SaaS growth are lack of product-market fit , ineffective sales and marketing strategies , customer churn, and long product development cycles. Provide the necessary training for your sales teams. Take advantage of AI and customer feedback tools to improve customer satisfaction.

Scale 105

Scale Scaling SaaS Underperforming Technical Team 105

User Pilot

SEPTEMBER 20, 2024

This article will teach you how to analyze qualitative data to inform product development and improve the product experience. Qualitative data, on the other hand, comes from open-ended survey questions , interviews, focus groups, phone calls and chats, and session recordings. You will discover: Five qualitative data analysis methods.

Data Analysis 105

Data Analysis Data Software Review Interviewing 105

User Pilot

DECEMBER 5, 2023

A product design team includes specialists in UX design, graphic design, industrial design, research, prototyping, and data analysis. Next, research the market trends and competitors to identify their strengths and weaknesses. Gradually develop more complex prototypes. Keep testing and experimenting to further refine the design.

Underperforming Technical Team 95

Underperforming Technical Team User Experience Interviewing Market Research 95

Sales Hacker

MARCH 30, 2021

How to build a winning sales team. Developing A Winning Sales Team [16:24]. Now, without further ado, let’s listen to this interview with Neil Ringers. It provides the information that helps me succeed, translating down into my sales team as I’m coaching and mentoring them. We’re on iTunes.

Scale 112

Scale Payments Technical Advisors Sales Recruiting 112

User Pilot

DECEMBER 13, 2023

How do you develop a robust UX strategy? TL;DR UX strategy provides guidance to the UX design team on how to create and improve experiences that satisfy user needs. TL;DR UX strategy provides guidance to the UX design team on how to create and improve experiences that satisfy user needs. This is the main focus of the article.

Strategy 104

Strategy Underperforming Technical Team User Experience Technical Review 104

User Pilot

AUGUST 14, 2024

By developing a customer segmentation strategy, you can build the right segments, analyze their behavior, and set tactics to reach them through tailor-made initiatives. – Better product development. You can collect this data through surveys or user interviews. – Increased customer retention. Collect customer data.

Strategy 104

Strategy Software Underperforming Technical Team Market Segmentation 104

FastSpring

APRIL 26, 2022

When deciding how you’re going to calculate churn, Outlier AI recommends two things : The churn formula you choose should be in line with your top business priorities. While it’s not a bad idea to be measuring both, your monthly churn rate should be much, much lower than your annual churn rate. It’s just too simple.

Benchmarks 147

Benchmarks Churn Payments SaaS Payments 147

User Pilot

OCTOBER 31, 2022

This could be anything from customer feedback , surveys, website recordings, or in-depth interviews. Qualitative data is often seen as more “rich” and “human” than quantitative data, which is why product teams use it to refine customer acquisition and retention strategies and uncover product growth opportunities.

Data 98

Data Data Analysis Interviewing Underperforming Technical Team 98

FastSpring

APRIL 13, 2023

Thanks to massive technological advances happening in big data and AI, Justin saw new possibilities for improved user experiences with a brand. When Justin and his initial team started looking for a way to capitalize on VR/AR technology, they focused their attention on the “made-to-order” industrial market. And he wanted in.

Payment Methods 147

Payment Methods Marketing Payments SaaS Payments 147

User Pilot

JANUARY 14, 2024

TL;DR A product manager leads the product management team and is responsible for overseeing all stages of the product development process. They earn more than developers, astronauts, and even attorneys, but less than surgeons. The Director of Product is accountable for multiple product lines and manages product management teams.

VP of Engineering 105

VP of Engineering Management Underperforming Technical Team Compensation 105

User Pilot

NOVEMBER 23, 2023

TL;DR Regular roadmaps kill outcomes by forcing teams to think in the categories of features and timelines. It’s difficult to implement outcome-based roadmaps because stakeholders don’t trust product teams to deliver on business goals. Many companies lack differentiation strategies and drive product development by copying competitors.

Scale 105

Scale Underperforming Technical Team Sales Recruiting Software Review 105

Sales Hacker

AUGUST 11, 2023

This week I sat down and interview the VP of Sales at Crunchbase , Ang McManamon. Ang McManamon is a tenured sales leader who puts culture first, helps build high performing SaaS teams, and executes with urgency across all areas of an organization. What does the early build for a strong sales team look like? Grit is a must-have.

Scale 79

Scale Leadership Sales Hiring Sales 79

User Pilot

APRIL 29, 2022

To provide the best customer support, look for this set of skills when interviewing a customer onboarding specialist — empathy, good communication skills, problem-solving skills, and patience. Set the following key responsibilities for the customer onboarding team: help customers complete a successful implementation of your product and.

Onboarding 98

Onboarding Underperforming Technical Team Benchmarks Interviewing 98

User Pilot

AUGUST 15, 2023

It’s also important that you create excitement ahead of the launch and ensure synergy between your customer support and sales teams. To succeed at this stage, you need to coordinate your marketing efforts with your product team. For instance, you may release teaser videos or conduct interviews to get the word out.

ChatGPT 98

ChatGPT SaaS Payments Marketing Social Media 98

User Pilot

AUGUST 22, 2024

Challenges involved in user onboarding include keeping up with regulations, ensuring data quality, overcoming legacy system limitations, implementing robust security measures, and providing ongoing staff development. It also reduces the strain on the customer support team. What self-service resources can you offer?

Payment Services 111

Payment Services SaaS Payments Onboarding Payment Solutions 111

User Pilot

MAY 30, 2023

User interviews Website analytics Product analytics , and more. This manager wants to better understand how users use their product so they can align users’ needs with product development and increase business revenue. These users are a bad fit for your product as they’re unlikely to find value in it.

Social Media 98

Social Media Interviewing Underperforming Technical Team Product Marketing 98

Sales Hacker

APRIL 8, 2019

This week on the Sales Hacker podcast, we interview Rob Jeppsen , CEO of Xvoyant and host of the Sales Leadership Podcast. Rob is a longtime sales veteran and is incredibly passionate about both the profession of sales but, more importantly, the importance of investing in your team through sales coaching and training. So I did it.

Scale 105

Scale VP of Engineering Underperforming Technical Team Sales 105

Buffer Resources

JANUARY 15, 2024

Inaccurate, packed with "filler," or completely AI-generated — bad B2B (business-to-business) content is easy to spot and even easier to find online. Interview them. "AI-developed content can’t touch it [original research] on quality and value for a B2B audience," she says. 

B2B 83

B2B Technical Advisors SaaS Payments Underperforming Technical Team 83

User Pilot

AUGUST 1, 2024

Product marketing focuses on getting products into the hands of the right users, whereas product management focuses on developing the product. It is a merger between product development and sales to ensure a product satisfies specific customer needs and business goals. Product management focuses on product development.

Product Marketing 105

Product Marketing Strategy Marketing Underperforming Technical Team 105

Sales Hacker

SEPTEMBER 29, 2020

Today on the show, we’ve got Vishal Sunak, CEO and co-founder of LinkSquares, a company that applies AI to your contract. They sell that product to general councils, operations teams, and deal desks. They sell that product to general councils, operations teams, and deal desks. Who is Vishal Sunak and what is LinkSquares?

Scale 119

Scale CTO Hire CTO Coach Scaling 119

FastSpring

APRIL 4, 2024

As an experienced sales and GTM leader, John Eitel has more than witnessed how product-led growth (PLG) has affected the tech and SaaS space in the last few years — he and his teams have been up close and personal with how PLG increased in popularity as a sales strategy. “I But really excited about this interview. Jump to video.

Scale 157

Scale Sales Payment Methods Merchant Services 157