SaaStr

OCTOBER 28, 2023

Would it add value to some of your customers, and increase conversions, if they could try on their own before they bought? If the answer is yes to these questions, definitely at least try a free trial. If it needs a ton of data, can a “demo org” adequately convey that value? Would you yourself want a free trial first, before buying?

Startup 259

Startup Payment Solutions Business Model Enterprise 259

SaaStr

JUNE 16, 2023

Fourth, add “load”. So it often adds at least 20% or so to the model. 30 sales professionals to add that net $10m in new revenue, even with a $600k quota! 30 sales professionals to add that net $10m in new revenue, even with a $600k quota! that only 75% of your reps, as a group, hit their quota. 60% is OK, too.

Scale 254

Scale Sales Hiring Sales Headcount 254

SaaStr

SEPTEMBER 18, 2023

However, the reality is you can always add more shares. Anyhow, net net you can always add more shares later. The question is just who takes the dilution. That typically will also last you at least until the next venture round, if there is one. All that matters is the board and shareholders (in most cases) agree.

Pricing 226

Pricing Investment Metrics Compensation 226

SaaStr

FEBRUARY 7, 2024

Loom Added Just 326 $10,000+ a Year Customers, But 33,000 Total Customers So how much revenue did Loom add? The big question will be how do Loom look in 3-4 years. They increased $10k+ customers by less than 1%. But they increased total customer count by 10%. Measured by that, Atlassian got a good deal!

SMB 232

SMB Enterprise Scaling Trends 232

Tom Tunguz

SEPTEMBER 8, 2022

Situational judgement questions add another trenchant arrow to a hiring manager’s quiver. Structured interviews, meaning interviews that screen for preparation, adaptability, & domain experience at Hubspot, triple the predictive power of an interview from 8% to 24%. What would the chart above look like for your sales team?

Sales Hiring 343

Sales Hiring Sales Recruiting Scale Marketing 343

Payrix

APRIL 24, 2024

By providing an Embedded Payments solution, software companies not only add value to their platform but also increase its criticality to their customers’ day-to-day operations. “We Andy suggests that there is an immediate and discernible value-add for software companies to embed payments as a means for retention of SaaS revenue.

Payments 147

Payments Embedded Payments Merchant Services Payment Solutions 147

SaaStr

AUGUST 6, 2022

Ask yourselves these questions today: Would your customers’ business grind to a halt without your app? Are you an application a core group of customers adds to their “app stack” almost by default? And an IPO is out of the question. And relentlessly drive to add more value. variant of point 1).

Scale 281

Scale SMB Mobile Acquisition 281

SaaStr

MARCH 8, 2023

Millions From One Or Thousands From Many The million-dollar question every company should answer as early as possible: Is your goal to have a few thousand customers and make millions from each or have hundreds of thousands of customers and make tens of thousands from each? A “land and expand” model is how Atlassian does it. .

Sales Hiring 224

Sales Hiring Enterprise Headcount Scale 224

Tom Tunguz

FEBRUARY 1, 2024

The consensus within the data ecosystem is that many will start with more expensive large-language models which are robust to many types of questions, but perhaps too expensive to run for most applications at scale. If this data point is real, then AI could very well add several percentage points to GDP.

AI 201

AI Azure Artificial Intelligence Generative AI 201

SaaStr

APRIL 14, 2021

Q: Do salespeople add to the value received by customers? Questions and issues are important, but pretty simple. You can see in a transactional sale, the buyer often just has a few key questions and is ready to move on. Does sales add value? They do in the enterprise. At least the good ones do. Well, often not so much.

Sales 257

Sales Enterprise Pricing Data 257

SaaStr

SEPTEMBER 18, 2023

In Part 2 of Ask Me Anything, Lemkin will answer these questions: How do you balance being authentic as a new startup and getting customers to buy into your vision vs. appearing well put together with everything going on? Question #3: Will There Be Any New Categories In The Next 5-10 Years? To grow 20%, they needed to add $300M a year.

Sales Hiring 235

Sales Hiring SaaS Banking AI 235

Tom Tunguz

APRIL 18, 2021

Regulatory regimes demand greater data security and integrity, and add complexity. To answer that question, Redpoint Office Hours will host Todd Smithline on Wednesday, April 21 at 9AM PT. We will collect questions from participants ahead of time, and cover some subset of them during the session.

compliance 261

compliance Technical Review Startup Technology 261

Andreessen Horowitz

MARCH 22, 2024

That said, we’ve outlined how we’re thinking about pricing and packaging in a part of the market that’s debating how to monetize their new genAI feature— B2B SaaS and prosumer companies —and how we’re seeing other companies approach the same question so you can better understand where your strategy fits in today.

Generative AI 126

Generative AI AI B2B Pricing 126

SaaStr

JANUARY 3, 2022

With the rise of “Product Led Growth” as such a key concept in SaaS, it brings up an age-old question in business software: Should all pricing be transparent? Certainly “Contact Me” in pricing adds a human element, an additional step, and in many cases, friction to a sales process.

Pricing 242

Pricing Enterprise Cloud B2B 242

SaaStr

MAY 12, 2021

We’ve going to give away 10 full passes at NO COST to 2021 SaaStrAnnual to the top answers to a simple question : “What’s Your Favorite Part of SaaStr?” ” Just add your answer here at SaaStr University , it just takes a minute or two. Thank you!! And we’ll pick the Top 10 or so by June 30.

266

266

SaaStr

DECEMBER 29, 2023

In part one of this week’s Ask-Me-Anything (AMA) with SaaStr founder and CEO Jason Lemkin, he answered the community’s questions about whether all anyone cares about is AI anymore, investor appetites going into 2024, vertical SaaS, and thriving as a solo founder. Catch up on the first half here if you missed it. But it’s all in flux.

Scale 235

Scale Sales Hiring Customer Success AI 235

Tom Tunguz

AUGUST 20, 2020

But it’s another metric to add to the toolkit. The magic number answers the question: if we invest $1 in sales and marketing, how much new bookings can we generate? ZCP answers the question: if we invest $1 in sales costs (e.g., Within it, Adil Syed, (a former Redpoint VC!), Month Zero Cash-on-Cash Payback is a mouthful.

Metrics 343

Metrics Payments Banking Sales 343

User Pilot

OCTOBER 9, 2023

Follow-up questions serve as a valuable hack for collecting additional feedback from your in-app surveys. That’s why we made this guide, so you can fully understand what’s a wise use case for follow-up questions and how you should frame them to maximize their value. Avoid complicated, jargon-filled questions.

Software Review 96

Software Review Onboarding Scale Churn 96

SaaStr

JULY 7, 2023

Good enough to do well, make good money, and add real value in SaaS. Ask the questions. Put together a list of 10 Things I Still Don’t Understand Yet and get those questions answered. None of these folks am I super close to, but all of them I’ve known just enough over time to know they are at least good. Put in the time.

Marketing 232

Marketing Sales Interviewing Enterprise 232

SaaStr

AUGUST 4, 2021

So with that, let’s add to our classic Top 10 Interview Questions for a VP of Sales and also our Top 9 Interview Questions for a VP of Customer Success with … Our Top 10 Interview Questions for a VP of Marketing! I used to think the next question was my #1, but now I’ve seen this is so telling.

Interviewing 355

Interviewing Sales Hiring Marketing Branding 355

The Daily Egg

MARCH 27, 2020

These days, it’s the most popular question and answer site. Users are required to verify their names and can add bylines identifying their expertise like “Digital marketer and consultant” or “Web developer with 8 years of experience”. Quora can bring you tons of traffic and customers.

Strategy 288

Strategy Web Development Web Developers Consulting 288

SaaStr

FEBRUARY 1, 2021

Sometimes they want a more passive experience, where they can consume a demo and a discussion without having to answer a bunch of qualifying questions up front. And upcoming webinars are a great thing to add to both your sales and marketing drip campaigns. Instead, invite them to something that adds value.

Branding 313

Branding Marketing Sales SaaS 313

SaaStr

NOVEMBER 23, 2020

A long-time reader wrote in to ask a question that pretty much everyone asks some variant of: If you had to force rank these items in terms of what we should primarily be looking for in these first sales reps, how would you rank them? ” These are the right questions. Or at least, don’t add points for it.

Sales Hiring 341

Sales Hiring Sales SaaS Churn 341

Tom Tunguz

APRIL 27, 2022

I used to have a clear answer to a founder’s question, “How do you value a company?” ” The question is just as important in conversations within a VC partnership as with founders. Add a quarter or two of burn as an insurance policy. A valuation must have some justification to be compelling.

Startup 257

Startup Venture Capital Pricing Investment 257

SaaStr

JANUARY 27, 2021

We recently did a New New in Venture event and I asked the question of many top VCs including David Sacks, Keith Rabois, Aileen Lee and more. “Let’s add a Freemium Edition.” ” “Let’s Add a Super Cheap Edition.” An owner will add more net new revenue than her salary. Find a way.

Part-Time VPE 302

Part-Time VPE Sales Hiring Scale Sales Recruiting 302

SaaStr

NOVEMBER 25, 2020

And a third key point was to learn about a subject I think about a lot, which is “When is the right time to add a new product?” Your customers will want things that are fairly easy to build, and you’ll understand those problems well, because they are adds-on to what you are already selling. The question is when.

Underperforming Technical Team 353

Underperforming Technical Team Cloud Revenue Acquisition 353

Buffer Resources

MARCH 18, 2024

Instagram customer care is the process of dealing with customers (potential and existing ones) who have questions, concerns, or inquiries about your brand within Instagram via Direct Messages, comments, and brand mentions. Quick replies appear in the inbox as canned responses to frequently asked questions and therefore improve response speed.

Social Media 103

Social Media Outsourcing Services Business Branding 103

User Pilot

APRIL 29, 2024

SaaS renewal best practices for driving cross-sells include: Promote a new add-on with email marketing campaigns. Your goal here is simple – whenever a customer has a question or runs into a roadblock with your product, they should be able to immediately get the answer they need and return to using your product.

SaaS Payments 79

SaaS Payments Business SaaS Payment Solutions 79

User Pilot

MAY 1, 2024

Open-ended survey questions, created with Userpilot. You can choose from several survey templates , such as NPS surveys and CES surveys, and include a mix of open-ended and close-ended questions. You can even use branching logic to modify the flow of questions based on previous responses. Chart for product development.

SaaS 73

SaaS Interviewing Development User Experience 73

FastSpring

OCTOBER 1, 2023

Now users are able to add a tax exemption ID to quotes created within the FastSpring App and from the Quotes API. Interested in learning more about any of these features or have questions about your tax liabilities for games or software sales in Japan? This change applies to all supported countries where FastSpring collects taxes.

Payment Features 124

Payment Features B2B Payment Solutions SaaS Payments 124

Intercom, Inc.

JANUARY 25, 2022

Artificial intelligence (AI) has changed the way that people seek out answers to their questions. Customer service chatbots , like Intercom’s, can instantly answer questions like “what is your pricing?” then add contacts to sales and marketing workflows. Add the Intercom integration to HubSpot today.

Artificial Intelligence 216

Artificial Intelligence Sales Sales Funnel AI 216

User Pilot

APRIL 10, 2024

Add a search functionality for easy navigation. The sooner prospects or customers find answers to their questions, the more satisfaction they derive. Here are some essential resources to add when building your knowledge base: Knowledge base articles : Your knowledge base articles should explain how users can achieve their goals.

Software Review 83

Software Review AI Search SaaS Technical Review 83

Kellblog

NOVEMBER 26, 2023

Demonstrate how it makes great use of tension questions to make the report more interesting and reveal the drama in what could be an otherwise dry subject. Or any proprietary insights you gather from questions where you don’t publish the answers. That’s a tension question at work. Goosebumps. I love these things.

Market Research 86

Market Research Marketing Leadership Compensation 86

Intercom, Inc.

NOVEMBER 17, 2021

In short, the practice of user research consists of: Talking to customers – recruiting a representative sample, scripting questions, talking. It’s designed to add context and clarity to the hints given by quantitative data that’s collected in parallel, surfacing salient points to guide product improvements.

Sales Recruiting 156

Sales Recruiting Sales Hiring Interviewing Trends 156

User Pilot

APRIL 21, 2024

It tackles some general questions on the topic before sharing practical advice on how to use Userpilot to get the job done. Add customer testimonials to increase conversions by up to 34%. To fend off buyer’s remorse, often experienced after completing a purchase, add a testimonial or a list of known clients. Get A Demo).

SaaS Payments 84

SaaS Payments Payment Services Payment Methods Payment Solutions 84