Intercom, Inc.

JULY 19, 2021

And for your support team, using the right conversational support tool and framework allows them to maximize their resources, so they can focus on solving complex queries and building long-term customer relationships. But conversational support doesn’t just benefit your support team. Improved customer acquisition (54%).

Underperforming Technical Team 129

Underperforming Technical Team Scale Sales Hiring Sales Recruiting 129

User Pilot

APRIL 2, 2025

In this article, I’ll show you how Userpilot helps product teams cut through the noise and understand what really matters in mobile user behavior: no data science degree required. The platform’s code-free implementation makes it accessible for product managers who want insights without constantly relying on developers.

Mobile 65

Mobile Underperforming Technical Team Onboarding AWS 65

Intercom, Inc.

SEPTEMBER 10, 2020

It’s an approach that’s served him well along the road to building the HubSpot sales team, where he was CRO for nine years. This has created large amounts of data for running teams. . And the teams now need a more defined structure. Mark Roberge knows which he prefers. When to optimize for scalability.

Scale 226

Scale Scaling Sales Recruiting Sales Hiring 226

User Pilot

MAY 27, 2025

Want to advance your career in product management or find top talent for your team? Mozilla: Director of Product, Firefox Growth Firefox is used by hundreds of millions worldwide, and the Director of Product for Growth plays a critical role in the product management team. Who would be a bad fit for this job?

Management 52

Management Underperforming Technical Team Scale B2C 52

SaaStr

FEBRUARY 25, 2020

Have they just done an acquisition? For example, if you’re getting ready to close the deal, sales team’s pretty darn excited. How is it trending? And every question you ask yourself, you have to ask yourself, how is it trending? How is that trending? Are there particular trends?

Scale 229

Scale Underperforming Technical Team Sales Hiring Software Review 229

Intercom, Inc.

JUNE 23, 2020

The current pandemic is dramatically accelerating all of these epic trends, as businesses are being forced to do more with less. Once every decade or two, developments in technology trigger monumental changes in an industry. There are massive risks for those who don’t follow. Customer support is undergoing massive, irreversible change.

Customer Support 245

Customer Support Scale Underperforming Technical Team Scaling 245

Teamgate

JUNE 11, 2025

Developer API Documentation, API, Examples, FAQ and more. Developer API Documentation, API, Examples, FAQ and more. Great for small to medium teams with a pay-as-you-go pricing model. Ideal for teams needing real-time insights and distributed system support. Best for teams managing complex microservices.

Scale 52

Scale Payment Solutions SaaS Payments Payments 52

Intercom, Inc.

JANUARY 31, 2019

And as the organization grows, the work involved to get teams aligned on who you’re selling to and how you’re selling is not something to be taken for granted either. Ambient Strategy founder and CEO April Dunford on the symptoms of weak positioning. When you’re a small team, your time is everything. Speed is everything.

Underperforming Technical Team 165

Underperforming Technical Team Scale Benchmarks Sales 165

FastSpring

DECEMBER 7, 2023

“This is everyday for me, so I love talking about it,” says Carl Hargreaves about mergers and acquisitions. As the Director of Corporate Development & Strategic Partnerships at WP Engine , Carl has worked on many acquisitions and partnerships, including brands like Flywheel, Perfect Dashboard, Block Lab, and recently, Delicious Brains.

Software Review 148

Software Review Technical Review Development Team Review Branding 148

User Pilot

MARCH 23, 2025

Whatever these metrics tell you, the good or the bad, that’s only half the story. This means real-time analytics and user engagement trends, without having to juggle between multiple tools and fragmented data. This means only 10% of monthly users engage with your app daily, showing infrequent usage and poor user retention.

Mobile 57

Mobile Underperforming Technical Team Engagement Metrics 57

User Pilot

JANUARY 17, 2024

The most common challenges that hinder SaaS growth are lack of product-market fit , ineffective sales and marketing strategies , customer churn, and long product development cycles. Here are the 15 most effective ways to scale your SaaS business: Create a solid customer acquisition strategy.

Scale 105

Scale Scaling SaaS Underperforming Technical Team 105

User Pilot

OCTOBER 31, 2024

Social listening tools : Software for monitoring online conversations, brand mentions, and trends. Feedback management tools : Apps for organizing, categorizing, and analyzing feedback from multiple sources to guide decision-making and product development. UserTesting allows teams to gather real-time user feedback from usability tests.

Software Review 52

Software Review Software Social Media Underperforming Technical Team 52

User Pilot

MAY 30, 2025

Ive also included the key metrics I track and recommend for every product team. Crash rate in the first session: Keep crashes under 1% of sessions to reduce uninstalls and bad reviews. App store reviews: Monitor review trends (like ratings and comments) to spot recurring praise or complaints.

Mobile 87

Mobile Metrics Customer Lifetime Value Software Review 87

User Pilot

AUGUST 30, 2024

What are the different marketing research methods product marketing teams can use to inform their strategies? Its goal is to help make informed decisions about product development , marketing strategies, pricing, and customer acquisition in SaaS companies. This is the main question the article answers. Let's dive right in.

Market Research 101

Market Research Marketing Strategy Underperforming Technical Team 101

OpenView Labs

MARCH 8, 2021

What Interviewing 600+ Sales Reps Taught Me About Team Building. What’s your biggest weakness? Continuously hiring, managing, and retaining the right team can be incredibly difficult and time consuming—if you don’t have the right tools and processes in place to make it scalable, that is. Conducting interviews. Compensation.

Sales Hiring 98

Sales Hiring Scale Sales Recruiting B2B 98

SaaStr

SEPTEMBER 13, 2020

Byron Deeter and Elliott Robinson, partners at Bessemer Venture Partners, offer macro trends in the public and private cloud markets, strategic advice to cloud founders, and insights into why entrepreneurs should feel auspicious about the future. This episode is sponsored by Linode. This episode is sponsored by Outgrow.

Sales Hiring 211

Sales Hiring Scale Payments Sales Recruiting 211

User Pilot

APRIL 21, 2023

The aim of product analysis is to better understand its strengths and weaknesses, to evaluate how effective it is at satisfying user needs , and to identify areas for improvement. Product analysis benefits teams from across the organization, including your product , marketing , customer success , and UX design colleagues.

Underperforming Technical Team 98

Underperforming Technical Team SaaS Onboarding Retention 98

Buffer Resources

JANUARY 15, 2024

Inaccurate, packed with "filler," or completely AI-generated — bad B2B (business-to-business) content is easy to spot and even easier to find online. They actually produced an entire documentary called "We Sign Tomorrow," detailing their acquisition of ProfitWell. But what makes B2B content good ? Tough question.

B2B 138

B2B Technical Advisors SaaS Payments Underperforming Technical Team 138

User Pilot

SEPTEMBER 11, 2023

The customer analytics benefits include: Reduced customer acquisition costs while increasing conversions through optimizing conversion funnels. Ideas from feature request surveys for developing product roadmap. For instance, you may use trend analysis to visualize event data. Trend analysis in Userpilot.

Underperforming Technical Team 105

Underperforming Technical Team Customer Lifetime Value Retention Engagement 105

Stax

MARCH 18, 2025

Join the payments-led growth movement Sign up to keep up-to-date with the latest trends in payments, vertical SaaS, and technology from industry experts. Customer acquisition cost. Improve your customer acquisition cost A huge part of your budget goes towards converting customers. Customer lifetime value.

Scale 117

Scale Payment Services Payments SaaS Payments 117

User Pilot

JUNE 20, 2023

TL;DR Product idea validation is a process during which product teams test and tweak the product concept to ensure it satisfies a real market need. Apart from testing the demand for the product, idea validation helps teams assess if they have the necessary expertise and resources to build the product. Let’s get straight into it!

Underperforming Technical Team 98

Underperforming Technical Team Social Media Scale Interviewing 98

User Pilot

JULY 14, 2024

This figure doesn’t give you a full picture because it doesn’t take into account the industry, company size, or acquisition model. Track user behavior and adoption trends to find friction in the user journey and optimize the onboarding processes. Core feature adoption data can also guide product development. vs. 24.3%).

Benchmarks 105

Benchmarks Artificial Intelligence Underperforming Technical Team Onboarding 105

Neil Patel

JANUARY 18, 2023

Companies that ignore marketing trends may leave thousands (or millions) of dollars on the table. Here’s the thing: Trends matter. Understanding these trends and the strategies to take advantage of them applies to other engines like Bing, Naver, Baidu, Yandex, and others. What Search Engine Trends Shaped 2022? It happens.

VP of Engineering 127

VP of Engineering AI Search Engineering Social Media 127

Casey Accidental

OCTOBER 24, 2022

This isn’t a bad idea, and why companies like Facebook continued to grow despite adding more and more complexity over time. And I’m sure we’ve all seen that quote that say if a design needs an explanation, it’s a bad design. During this time though, Facebook users also flocked to Instagram, Snapchat, TikTok, et al. This stuff is hard!

Scale 139

Scale User Experience Underperforming Technical Team Marketplace as a Service 139

Totango

JANUARY 26, 2021

When you know why customers are leaving you, you can develop appropriate preventive measures. Escalation stage: Slow response time or weak communication to a support request. Poor Customer Fit. Improving your customer success team to better help customers achieve their goals . Poor customer experience promotes churn.

Churn 94

Churn Retention Underperforming Technical Team Technical Review 94

User Pilot

JUNE 8, 2023

How can product and marketing teams leverage customer journey analytics to make data-driven decisions and build delightful customer experiences? In addition to increasing customer satisfaction and reducing customer churn , customer journey analytics helps teams boost customer lifetime value. How could the team diagnose the problem?

Underperforming Technical Team 97

Underperforming Technical Team Customer Lifetime Value SaaS Software Review 97

Frontegg

AUGUST 19, 2021

Users don’t want to write emails or engage with support teams anymore. PLG is spiking largely because of market saturation (end-users now have multiple options) and rising customer acquisition process costs that are hindering growth and scalability. There’s no two ways about it. Why is this relatively new methodology on the rise?

SaaS Payments 98

SaaS Payments Payment Services Payment Solutions Underperforming Technical Team 98

Baremetrics

NOVEMBER 9, 2021

Develop a Full Marketing Strategy 2. High churn is understandable for newer startups, but it does indicate that a tool may be a poor market fit, have limited demand, or struggle to compete against similar products. Table of Contents. Why Would You Sell? Transferability 2. Sustainability 3. Protect Your Intellectual Property 3.

SaaS Payments 105

SaaS Payments Technical Review Development Team Review Software Review 105

User Pilot

MARCH 14, 2024

You can use customer analytics to create targeted marketing campaigns, inform product development, and reduce churn , among other things. Perform feature ideation with trend analysis. Teams across your business can benefit from customer data. Product teams can build features that solve real pain points. Churn rate.

Customer Lifetime Value 105

Customer Lifetime Value SaaS Underperforming Technical Team Churn 105

Intercom, Inc.

APRIL 3, 2025

In the high-stakes world of gaming, support teams face a unique set of challenges. The results are game-changing not just for your support team, but for player experience, retention, and ultimately, revenue. The real cost: Slowed-down business growth, player churn due to poor experiences, damaged brand reputation.

Payment Services 104

Payment Services AI Underperforming Technical Team Technical Review 104

Sales Hacker

MAY 24, 2023

In this episode, we dive into this renewed trend with Tito Bohrt, the CEO of AltiSales, the one-stop shop for world-class sales development. Tito explains when it makes sense to prioritize customer acquisition vs. retention and vice versa. Apart from offering a tool, the AltiSales team also provides consulting services.

Underperforming Technical Team 101

Underperforming Technical Team Consulting Company Culture Acquisition 101

Point Nine Land

JUNE 18, 2023

Assigning different background colors to the cells in a cohort analysis makes it easier to spot trends and identify issues. For example, in the screenshot above, you can immediately see that the average churn rate is trending down throughout the customer lifetime because the red is transitioning into orange/yellow.

SaaS Payments 128

SaaS Payments Payment Services SaaS Payments 128

Sales Hacker

NOVEMBER 14, 2019

At the forefront of this change is what we at Engagio call, Account-Based Everything (ABE), some people know it as Account-Based Sales Development (ABSD), and others call it Account-Based Marketing (ABM). We’re going to look at what data you need to develop an account targeting strategy and where to get that data. Growth trends.

Underperforming Technical Team 74

Underperforming Technical Team Technical Review Development Team Review Data 74

Baremetrics

OCTOBER 9, 2021

What can you do to reverse this trend? In other words, if you fixed the specific issue(s) that made customers in that bracket leave, would their collective LTV justify the additional costs in development and overhead? Developing your product so it best suits the needs of your ICPs is of course the best way to retain their business.

Retention 114

Retention Underperforming Technical Team Churn Acquisition 114

User Pilot

AUGUST 21, 2024

Your team would benefit more from a no-code solution The budget isn’t high enough to complement Heap with other platforms. Since Userpilot is an all-in-one product management platform that doesn’t require any coding skills, why not book a free demo to see how your team can perform retroactive analysis? Heap autocaptured events.

Technical Review 101

Technical Review Underperforming Technical Team Software Review Scale 101

User Pilot

JUNE 28, 2024

TL;DR Self-service analytics is a business intelligence (BI) approach that empowers users to access, analyze, and interpret data without relying on IT or data teams. Here are some top tools to consider: Userpilot : Best in-app analytics tool for product teams. Track customer acquisition data code-free with Userpilot.

Underperforming Technical Team 104

Underperforming Technical Team SaaS Artificial Intelligence Data Analysis 104

Intercom, Inc.

JULY 23, 2020

As the CEO of Flow , a flexible project management app for teams, Daniel is working to create a productivity tool that defies conventional metrics, meaning that it simply allows you to get your most important work done without monopolizing the time you spend in the software itself. billion in 2015. How will you stand out from the pack?

Technical Review 199

Technical Review Payment Methods Payment Solutions Development Team Review 199