SaaStr

SEPTEMBER 27, 2023

Christoph Janz, General Partner of Point Nine Capital, shares what it takes to raise capital in SaaS, overall investment activity in 2023, and how to develop a convincing AI strategy. It’s not much worse than 2019, and it wasn’t that bad then. One metric to look at is the CAC payback period — how long it takes to recoup a dollar.

AI 194

AI Underperforming Technical Team Cloud Strategy 194

Full Session

NOVEMBER 8, 2022

Product teams, UX and UI researchers, marketers, and site owners use this feature to capture data and analyze user behavior. The 8 best session recording tools in 2022. Identify Javascript errors, user frustration, usability issues, or poor-performing content. What are session recording tools? What are session replays?

Software Review 52

Software Review Technical Review Payment Solutions Payment Methods 52

Valuize Consulting

AUGUST 4, 2022

A recent Gartner survey shows that nearly 60% of organizations are pursuing, on average, 4or more hyper-automation initiatives at the same time ( 2022 ). Launch your plan in bite-sized pieces as you’re going to be working with many team members to ensure they are able to successfully adopt the software. Mistake #2: Using Bad Data.

Technology 52

Technology Customer Success Underperforming Technical Team Investment 52

OPEXEngine

MARCH 9, 2022

Most companies track R&D as a % of revenue, and maybe a few metrics about activity, but few CFOs can answer the question of what’s the ROI on their R&D investment. How can Finance and Engineering management work together to diagnose weak areas, and shift R&D resources to produce better outcomes for the company?

Software Review 59

Software Review Development Team Review Technical Review Outsourced Development 59

Full Session

JANUARY 5, 2023

Your brand should develop a customer-centric marketing strategy to provide an optimal user experience to your website visitors. According to HubSpot , 42% of people will leave a website because of poor functionality. It can be challenging for web developers unfamiliar with the website’s interface or functionality.

Underperforming Technical Team 52

Underperforming Technical Team Social Media Software Review Technical Review 52

OpenView Labs

FEBRUARY 3, 2022

It’s one of my favorite questions, even though it’s really not a financial or operating metric at all. . Growth is king in 2021 and likely will be again in 2022. Hiring a traditional outbound sales team to target CIOs used to be the norm for B2B sales. This team in turn can be trusted to execute on growth, product, hiring, etc.

Sales Hiring 82

Sales Hiring Sales Recruiting Scale Startup 82

SaaStr

JANUARY 12, 2023

Management teams must determine how to thrive in a downturn to position their businesses for profitable growth. The ‘Rule of 40’ is a valuable metric that can illustrate the degree of shift and what it means for companies fundraising and operating. Data shows a significant shift in company valuations happened from 2021 to 2022.

Consulting 42

Consulting Underperforming Technical Team Management Marketing 42

ChurnZero

OCTOBER 28, 2022

The results of the 2022 Customer Success Leadership Study, based on the perspectives and insights of more than 1,000 Customer Success leaders, are in. The good news is Customer Success teams are growing both in size and budget. The bad news is they’re not growing enough. Many teams remain woefully underfunded.

VP of Engineering 52

VP of Engineering Customer Success Scale Underperforming Technical Team 52

SaaStr

APRIL 30, 2022

In the run up to SaaStr Europa 2022 in Barcelona on June 7-8 , we’re taking a look at some of the top all-time SaaStr Europa sessions. Check out this 2018 Europa session with Guillaume Princen, Head of France and Southern Europe @ Stripe, where he talks about the metrics you need to be focused on in your startup. MRR, obviously.

SaaS Payments 235

SaaS Payments Metrics Payment Methods Scale 235

SaaStr

JANUARY 5, 2023

Founded in 2019, Laika (an enterprise-ready compliance platform) closed a $50MM Series C by the summer of 2022. They can also help secure the data, reporting, process, and discipline a business need to evaluate progress so it can develop the accountability necessary to drive operational excellence. The path to success is not linear.

Sales Hiring 40

Sales Hiring Acquisition Forecasting Outsourced Development 40

ChurnZero

NOVEMBER 18, 2022

And yet, downplaying your team’s needs undermines CS’s current impact and future revenue-driving potential. According to our 2022 Customer Success Leadership Study, CS teams are already underfunded and under-resourced. It’s going to be the growth team, and we’re going to put three to four headcount on it.

Customer Success 98

Customer Success Sales Hiring Headcount Scale 98

OPEXEngine

DECEMBER 28, 2021

KPIs are metrics that allow recruitment agencies, hiring managers, and recruiters to understand how successful their actions are in helping them achieve their goals. These metrics are data-driven and rely on scientific facts to determine where you stand in the recruitment process. The Thin Line Between Recruitment Metrics and KPIs.

SaaS 40

SaaS Scale Underperforming Technical Team Interviewing 40

Neil Patel

JANUARY 18, 2023

With that in mind, here’s a look back at some big trends that made 2022 a wild year in search and the things that will make huge waves in 2023. What Search Engine Trends Shaped 2022? Every year sees new trends and priorities for SEOs, and 2022 was no exception. Google pushed several key algorithm updates throughout 2022.

AI Search 113

AI Search VP of Engineering Engineering Social Media 113

Intercom, Inc.

JANUARY 12, 2022

However, we’ve had a great team. If our conclusion is based on data that is manually entered by a sales team, it may just be that that’s the part of the process where the sales team is sloppier about entering that data in Salesforce, and therefore, that conclusion isn’t a reflection of reality.

Data 151

Data Airlines AWS Underperforming Technical Team 151

Intercom, Inc.

MAY 19, 2022

With the 2022 Customer Service Quality Benchmark Report , we wanted to look deeper than individual metrics. After all, while metrics help us measure the impact of our work, they only support a narrative. In the 2022 customer service quality benchmark report, our objective was to look deeper than individual metrics.

Benchmarks 104

Benchmarks Sales Hiring Scale Strategy 104

Point Nine Land

JUNE 18, 2023

Simply looking at revenue growth or a usage metric over time doesn’t tell you much about your ability to retain users and turn them into happy long-term customers. If you’re acquiring a lot of new customers quickly, metrics like “usage from repeat users” or “payments from repeat customers” may go up nicely, even if your retention rate sucks.

SaaS Payments 128

SaaS Payments Payment Services Payments SaaS 128

Chart Mogul

SEPTEMBER 15, 2023

These materials will take you from the basics SaaS Metrics — 101 to more advanced topics like Go-To-Market and Product-Led Growth (PLG). Here is a comprehensive list of SaaS blogs that goes through the most common metrics and terms. Only a handful of metrics really matter. I’ve tried – just ask my in laws.

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

SaaStr

AUGUST 7, 2020

From strategies in recruitment and team building to sales tactics, these leaders from Salesforce, nCino, and Vlocity, will discuss the top tips for moving beyond horizontal SaaS and building a billion-dollar SaaS company. David, you talked a bit about the team and the founders. David Schmaier: Sure. Matt Garratt: Thank you.

Payment Solutions 148

Payment Solutions Pricing Payments Payment Services 148

Baremetrics

JANUARY 12, 2022

In this article, we are going to summarize the six tools you should consider for cash flow modeling in 2022. Unlike revenue, where more is basically always better, and expenses, where lower is basically always better, cash in is not necessarily good and cash out is not necessarily bad. Table of Contents. What is cash flow modeling?

Payment Services 95

Payment Services Payment Methods SaaS Payments Payment Solutions 95

Neil Patel

APRIL 3, 2023

When it begins to underperform. You don’t need a reason to update your content, but if it’s currently performing well, then keep an eye on the changes you make and their impact on your metrics. The content refresh was published on August 7th, 2022. So what about longer-term performance metrics? Let’s break this down.

Underperforming Technical Team 145

Underperforming Technical Team Engineering Social Media Software Review 145

Frontegg

SEPTEMBER 9, 2021

This is creating more and more friction during logins or after inactive sessions, something that has a direct effect on customer churn and subscription metrics. With password authentication, there is always additional stress on IT and support teams. Weak passwords are a SaaS vendor’s curse, in both B2B and B2C use cases.

Underperforming Technical Team 98

Underperforming Technical Team Scale Technical Review Software Review 98

SaaStr

JULY 15, 2022

Jason Lemkin: You certainly can hire a whole content team and build 10,000 pieces of content, but I will tell you what I have always seen work is one incredible piece a week. Jason Lemkin: But usually your teams can’t do that. So you’re going to need at least three of those in the sales ops team. This always works.

Scale 239

Scale Outsourcing Services Sales Hiring VP of Engineering 239

Intercom, Inc.

JANUARY 20, 2022

Since then, in anticipation of Intercom’s R&D plan for 2022, we started looking at our internal cadence of productivity and kicked off a project to evaluate each process from ideation to shipping. We surveyed and interviewed key people in our teams to understand how they worked and how they saw Intercom’s internal operations.

Underperforming Technical Team 249

Underperforming Technical Team Headcount Sales Hiring Scale 249

Kellblog

FEBRUARY 2, 2023

Kellblog 2022 Predictions Review Let’s start with a review of last year’s predictions which, as it turns out, were pretty good. Well, while VC funding was down dramatically in 2022 compared to 2021, but remember that 2021 funding was at all all-time high. I think PLG momentum built — and peaked — in 2022.

Software Review 120

Software Review Development Team Review Underperforming Technical Team Scale 120

Intercom, Inc.

DECEMBER 18, 2018

Researchers predict that by 2022, each user will have close to two email accounts, as more people get a work-only email address. The final step of your plan should be to develop additional emails that drive deeper engagement and retention from your most valuable prospects and customers. As of right now, there are about 3.8

Underperforming Technical Team 150

Underperforming Technical Team Marketing Scale Software Review 150

Full Session

NOVEMBER 6, 2022

Our powerful web analytics solution can significantly help various specialists, including UX researchers, UI designers, product teams, digital marketers, and product managers. With a good range of features and integrations, it’s challenging to know which one is best for your team and project. Mixpanel vs Amplitude: Features.

Software Review 52

Software Review Underperforming Technical Team Business Technical Review 52

Frontegg

DECEMBER 30, 2021

Let’s take a closer look at the rise of Passwordless SSH authentication and also get you started with the top 10 vendors you must check out in 2022. As per Gartner , 60% of large organizations and 90% of midsize enterprises (MSEs) will be using passwordless authentication in over 50% of use cases by 2022. SecureAuth.

Underperforming Technical Team 64

Underperforming Technical Team Identity management Software Review Scale 64

Full Session

NOVEMBER 16, 2022

It’s a similar service, but there are some significant changes – for example, GA4 measures slightly different metrics, like active users instead of total users, and more. Various specialists – like marketers, product managers, UX designers, and product teams – can benefit from the data collected by these platforms. What is FullSession?

Software Review 52

Software Review Sales Hiring Technical Review Underperforming Technical Team 52

Clouded Judgement

SEPTEMBER 19, 2023

Iceberg is an open table format developed by Ryan Blue and Dan Weeks (2 of the 3 co-founders of Tabular) while they were at Netflix. Iceberg leaned into the git functionality that software developers have become accustomed to. This prevents bad data from leaking downstream. But, Hive does not provide a true table specification.

Data 130

Data Government Scale GCP(Google Cloud Platform) 130

Sales Hacker

SEPTEMBER 14, 2021

Who sales development should report to (spoiler: it’s marketing). Who should sales development report to? [15:20]. We talk about the history of marketing, who sales development should report to, all of it. We expect to be about 1200, 1,250 before the clock turns to 2022. powered by Sounder. What You’ll Learn.

Sales Recruiting 79

Sales Recruiting Sales Hiring Marketing Underperforming Technical Team 79

User Pilot

AUGUST 15, 2023

It’s also important that you create excitement ahead of the launch and ensure synergy between your customer support and sales teams. To succeed at this stage, you need to coordinate your marketing efforts with your product team. This calls for cooperation between the sales, support, and product teams.

ChatGPT 82

ChatGPT SaaS Payments Marketing Social Media 82

BetterCloud

MARCH 11, 2021

DevOps is a practice that combines software and IT operations to shorten the development cycle and deliver high-quality software. Statista predicts that the worldwide SaaS market size will reach $138 billion by 2022, a significant increase over the $101 billion market size it estimated in 2020. So the calculus here isn’t too difficult.

Underperforming Technical Team 52

Underperforming Technical Team Technical Review Software Review Engineering 52

The Marketing & Growth Hacking Publication

APRIL 8, 2019

For example, eMarketer notes that mobile video ad spending in the US is forecast to increase from $16 billion this year to almost $25 billion in 2022. The first step is a slight change in perspective; looking beyond campaign “vanity” metrics from your attribution platform (such as DAU and CR). 7 Must-read Mobile Growth eBooks 1.

Mobile 40

Mobile Growth Hacking Underperforming Technical Team Advertising 40

ChurnZero

JUNE 3, 2022

VC and PE firms now ask founders about the metrics owned by CS teams, specifically NRR and GRR , within the first ten minutes of conversation. You Mon: When I think about being a leader, it’s all about how do I get my team to succeed. They’re the proactive team. Can you help me get that metric?

Customer Success 52

Customer Success Sales Hiring B2B Technical Review 52

ChurnZero

JUNE 3, 2022

VC and PE firms now ask founders about the metrics owned by CS teams, specifically NRR and GRR , within the first ten minutes of conversation. You Mon: When I think about being a leader, it’s all about how do I get my team to succeed. They’re the proactive team. Can you help me get that metric?

Customer Success 52

Customer Success Sales Hiring B2B Technical Review 52

User Pilot

FEBRUARY 21, 2023

Product-led growth is a way of generating revenue from the product itself – by improving user engagement metrics , working on smarter pricing and product plans to unlock more revenue through expansion , promoting word of mouth , etc. You can publish in-app onboarding tours , announcements, and launch surveys. – Raeann F.

Software Review 52

Software Review Onboarding Technical Review Underperforming Technical Team 52

User Pilot

FEBRUARY 26, 2024

No Free Trial : Most SaaS product teams might want to experiment with a tool before swiping a card for it. According to online resources, UserIQ, a tool that was widely utilized by many startups to enhance their customer success initiatives, ceased its operations on May 10, 2022.

Software Review 52

Software Review Technical Review Systems Review Pricing 52