SaaStr

SEPTEMBER 19, 2022

Rav Dhaliwal, Investor and Venture Partner at Crane Ventures , Lindsey Serafin, VP of Customer Success at Snyk.io , and Caitlin Sullivan, Director of Customer Success at Vanta, discuss what customer success is, who owns it, what customer metrics you should look at, and what you need to focus on if you want to scale digital customer success.

Sales Hiring 240

Sales Hiring Customer Success Scaling Construction 240

SaaStr

APRIL 22, 2022

The expectations, the metrics, the pool of VCs. The post Are You Fundable in 2022? Seed funding seems to be all over the place, with many seed investors investing the same as before. But later stage investing has clearly changed. If nothing else, every round > $10m has changed. Every Series A and later round has now changed.

Venture Capital 265

Venture Capital Cloud Investment Startup 265

SaaStr

AUGUST 25, 2022

We wanted to give a special shout-out to some of our newest sponsors for SaaStr Annual 2022. The post Thanks to A-LIGN, Ada, Appcues, Duda, and Maxio for Sponsoring SaaStr Annual 2022! At the 8th ever SaaStr Annual, ~200 of the best and hottest companies on earth will go BIG as partners/sponsors. appeared first on SaaStr.

Cybersecurity 198

Cybersecurity Scale compliance Subscription 198

Intercom, Inc.

DECEMBER 28, 2022

We’ve made it to the end of 2022 – 12 months in which everything changed for the tech industry. In this post, the Intercom Content Team picks our highlights from a busy 2022 – we published over 150 pieces of content, including guides about customer support and customer retention. 2022 has provided us with some truly great series.

Technical Review 118

Technical Review Scale ChatGPT Innovation 118

SaaStr

JANUARY 20, 2022

We wanted to give a special shout-out to some of our newest sponsors for SaaStr Annual 2022. For the Executives, we deliver the deep analytics, metric and reports to provide a comprehensive view of the health of their SaaS business. Join these incredible companies to experience all the value of SaaStr! Every day, all day.

DevOps as a Service 215

DevOps as a Service AI Search Cloud compliance 215

Andreessen Horowitz

JUNE 5, 2023

When we released a16z Growth’s Guide to Growth Metrics at the end of last year, one of the biggest requests we received from founders was more information about how companies in our dataset were affected by 2022 macroeconomic conditions.

Benchmarks 92

Benchmarks Metrics 92

Kellblog

MARCH 29, 2023

Just a quick post to share the slides from the presentation I gave today at the KiwiSaaS conference to discuss the SaaS metrics that matter in 2023 and 2024. This includes an explanation of why I excluded (what I view as old school) churn, lifetime value (LTV) and LTV/CAC analysis from those metrics.

Metrics 123

Metrics Compensation Benchmarks Interviewing 123

SaaStr

JUNE 24, 2022

More here: Why NRR is Probably The Wrong Core Metric for Your Customer Success Team. #7. Tweak your comp plans now to make sure you get the results you want for 2022. More here: 15 Ways to Help Your Sales Team in 2022. #12. You have to track logo churn because behavior will change according to what you deem important.

Sales Recruiting 212

Sales Recruiting Sales Hiring Scale Customer Success 212

SaaStr

FEBRUARY 28, 2022

2022 — the year we’re now in the New Normal. The post 15 Ways to Help Your Sales Team in 2022 appeared first on SaaStr. Back to getting on jets, doing real events and field marketing, but also … living primarily distributed start-up lives, on top of Zoom. To upgrade the pieces, processes, and team to get you there.

Scale 244

Scale Sales Hiring Sales Enterprise 244

SaaSOptics

MARCH 16, 2022

2022 B2B SaaS Trends [Webinar Recap]. That’s why we sat down with SaaSOptics and Chargify executives Caitlin O’Neil, CFO , and Matt Downs, CRO , to weigh in on the biggest trends of 2022. However, 64% of these participants considered expansion into new pricing models in 2022. Trends in Metrics and Analytics .

Trends 98

Trends B2B Scale Payment Features 98

Kellblog

OCTOBER 13, 2022

And what’s the impact on your other SaaS metrics? If ARR is a forward-looking metric [6], what do ARR-based metrics like net dollar retention (NDR) mean [7] in a world without fixed forward commitments? In the trailing year (2022), he spent $1,131. What’s your churn rate? What Does Recur Mean?

Metrics 132

Metrics SaaS Payments SaaS Payment Features 132

SaaStr

OCTOBER 5, 2022

Think through your enablement plan to equip your team to succeed on any new metrics you will monitor. Be clear on your new metrics. You must be clear on the new behaviors you’re looking for and what new metrics you’ll be measuring. Ensure your leaders are equipped to coach and monitor those new behaviors and metrics. .

VP of Engineering 200

VP of Engineering Scale Scaling Sales Hiring 200

Chart Mogul

JUNE 1, 2023

faster than their peers in 2022. So if you are keeping a close eye on your retention metrics this year, you’re not alone. Retention is one of the most important metrics when building a successful SaaS business. faster than their peers in 2022. Companies with best-in-class retention grew at least 1.8x What happened?

Retention 90

Retention Metrics Benchmarks SaaS 90

Clouded Judgement

MARCH 10, 2023

Given most software companies are not profitable, or not generating meaningful FCF, it’s the only metric to compare the entire industry against. Most public companies don’t report net new ARR, so I’m taking an implied ARR metric (quarterly subscription revenue x 4). Even a DCF is riddled with long term assumptions.

Cloud 244

Cloud Trends Subscription Payment Features 244

Clouded Judgement

DECEMBER 29, 2023

If we rewind the clock back a few years and look at the year end top 10 for 2020, 2021, 2022 and now 2023, there are 4 companies that find themselves on every year end list: Snowflake, Cloudflare, Datadog, and Zscaler. and 99.2%, respectively) And below you can see who ended up in the top 10 at the end of 2022 and 2021.

Cloud 189

Cloud Software Review Subscription Payment Features 189

ChurnZero

DECEMBER 21, 2022

2022 was a tireless year. WIth that, here are ChurnZero’s top five most-attended and most-watched webinars from 2022. 1/ Crash course in Customer Success and SaaS metrics. Many people think of SaaS and CS metrics as black and white. But the truth is, there are many ways to calculate and interpret—and game—metrics.

Customer Success 98

Customer Success Scale Underperforming Technical Team Benchmarks 98

Kellblog

DECEMBER 27, 2021

Net dollar retention becomes the top SaaS metric. Kellblog Predictions for 2022. Well, here we go with our predictions for 2022. I think 2022 will be the year we stop thinking in pre-Covid and post-Covid terms, and accept that Covid-19 will become endemic. It’s exciting to watch. But back to our prediction.

Blockchain 143

Blockchain Technical Review Venture Capital Sales Hiring 143

OpenView Labs

JANUARY 13, 2022

This year we look back at 2021 and forward to 2022, measuring how our past predictions have stood up to another tumultuous year and laying out what you can expect in 2022. Science, conscious consumers, and next-gen founders will drive ESG’ innovation in 2022. Join Steven’s research, take a short survey Growth Strategies in 2022.

Pricing 82

Pricing Payment Services SaaS Payments Payment Solutions 82

ChurnZero

JUNE 24, 2022

2022 continues to be a grave reminder that change is constant. In our webinar, 2022 SaaS retention benchmarks , SaaS Capital Manager Director Rob Belcher shares the results from their 11th annual B2B SaaS benchmarking survey. Those are the types of things that you can use as KPIs, on the way to the ultimate metric which is NRR.

Benchmarks 98

Benchmarks Retention Software Review Technical Review 98

ChurnZero

NOVEMBER 11, 2022

Download your full copy of the 2022 Customer Success Leadership Study here. The top metrics in CS are all revenue metrics. NRR, which tracks the percentage of recurring revenue retained from existing customers, is now the top metric for CS teams in almost every revenue band. report to the CEO, 17.1% However, 76.5%

Leadership 98

Leadership Trends Customer Success Investment 98

SaaStr

DECEMBER 12, 2023

Keybanc and Sapphire have some great overall metrics here : Overall, the media AE closes $750,000 a year, and that’s actually up from 2022 — mainly due to hiring freezes and contractions. But many of the metrics of those days didn’t really make much sense, with hindsight. They weren’t sustainable.

SMB 279

SMB Sales Hiring Enterprise Metrics 279

Chart Mogul

DECEMBER 20, 2022

If you thought 2021 was a busy year for product development at ChartMogul, we shifted into hyperdrive for 2022. And if we had to give it a name, we’d call 2022 ‘The Year of the Destination.’ . And if we had to give it a name, we’d call 2022 ‘The Year of the Destination.’ . Try it out. . Nick Franklin , CEO ChartMogul.

Systems Review 52

Systems Review Payment Solutions Payments Azure 52

SaaS Metrics

MAY 5, 2022

The post A Complete Guide On Choosing Hosting For SaaS Products (2022) first appeared on SaaS Metrics. Worse still, a poor choice in hosting provider could leave your users road-blocked by server downtime or scuppered by security concerns. Due to this, choosing.

SaaS 91

SaaS Metrics 91

Intercom, Inc.

DECEMBER 20, 2022

 We’re not going to lie, 2022 was a challenging, nerve-racking, gripping beast of a year, but here we are at the end of it – and there’s plenty to be thankful for. This is our last episode of 2022. Des Traynor: One of the things we sat down to do at the very end of last year was plan out 2022.

VP of Engineering 118

VP of Engineering Technical Review Software Review Scale 118

SaaStr

OCTOBER 28, 2022

Conversations about the state of the SaaS market in 2022 are everywhere, and it can seem overwhelming for entrepreneurs and business leaders to make sense of everything. In 2021, there was much less focus on efficiency and more on revenue metrics like ARR. The 2022 Economic Climate, Barriers to Growth, and Recruitment.

Sales Recruiting 206

Sales Recruiting Sales Hiring Leadership Interviewing 206

SaaSOptics

FEBRUARY 13, 2022

Getting SaaS Accounting and Financial Operations Right in 2022. One challenge is how software providers manage their order to cash process and capture, share, and use financial metrics internally. Learn more about SaaS revenue recognition in the video below: GAAP Financials and Accurate Metrics. And this trend will continue.

Payment Features 105

Payment Features Outsourced Development SaaS Software Review 105

Clouded Judgement

JANUARY 12, 2024

In 2021 and the first half of 2022 (when most of the 2022 activity happened) we essentially crammed 5 years worth of funding into an 18 month period. I hope this post provides a bit of a cautionary tale of raising a mega round ahead of your metrics. Public market investors felt all the pain in the 2022 down market.

Cloud 284

Cloud Venture Capital Acquisition Metrics 284

Tom Tunguz

APRIL 1, 2024

Metric 2023 2024 Delta Subscription Revenue, $m 385 538 40% Subscription GM 83% 81% - Legacy Revenue, $m 214 90 -58% Legacy GM 44% 47% - The company’s subscription revenue increased from $385 to $538 million with a gross margin of 81-83%. The contribution margin has improved from -117% in 2022, to -38% in 2023, to -12% in 2024.

Data 170

Data Subscription Payment Features Cloud 170

SaaStr

MARCH 20, 2024

Sam just finished 18 months at Founders Fund after joining in mid-to-late 2022. Higher than he imagined in terms of the founder quality bar and, the stage of the business, and growth and efficiency metrics. In 2021 and 2022, the money was a net negative, and what GTM organizations did was twofold.

Sales Hiring 252

Sales Hiring Sales Recruiting Scale Headcount 252

SaaS Metrics

JULY 5, 2022

By the end of 2022, total spending on software as a. The post Overview of Top SaaS Trends for 2022 first appeared on SaaS Metrics. With the trend toward digital transformation and increased business demand for greater user-friendliness, SaaS adoption has surged in the last few years.

Trends 52

Trends SaaS Cloud Software 52

Valuize Consulting

DECEMBER 21, 2022

2022: A Year Of Unpredictable & Accelerated Evolution. 2022’s impact on the SaaS industry was significant, deeply impactful, and turbulent. Amidst this year of transformative change, what was top of mind for B2B technology leaders in 2022? The post Our Top 5 Customer Success Blog Posts Of 2022 appeared first on Valuize.

Customer Success 52

Customer Success Churn Subscription Payment Features 52

User Pilot

JULY 13, 2022

20 best product manager blogs you need to follow in 2022. Interesting Articles: What Are Vanity Metrics and How to Stop Using Them. Interesting Articles: Why Startups May Fail to Get Funding in 2022. 4 Strategic Design Practices to Future-Proof Your Startup in 2022. Interesting Articles: Benefits of Roadmap Metrics.

Technical Review 98

Technical Review Management Leadership Systems Review 98

SaaStr

JUNE 30, 2022

June seems to show no signs of slowing down but we’re monitoring demand metrics like a hawk to see when or if we’ll experience a slow down. — Kyle Porter (@kyleporter) June 28, 2022. jasonlk) June 1, 2022. — RowanTrollope.eth (@rowantrollope) June 29, 2022. Ended May $1.7M ahead of plan and growing ARR @ 53%.

B2B 289

B2B SaaS Branding Metrics 289