Kellblog

OCTOBER 30, 2022

Forecast 2022 ARR growth of 36%, so they’re planning to accelerate. Net dollar retention (NDR) of 109%. The post Key Takeaways from the 2022 KeyBanc SaaS Metrics Survey appeared first on Kellblog. That said, let’s meet the Joneses , who have median: ARR growth of 31%, lower than I’d hope. blended, 1.8

Metrics 134

Metrics SaaS Benchmarks Churn 134

Clouded Judgement

MARCH 10, 2023

The views expressed herein are the author’s alone and do not constitute an offer to sell, or a recommendation to purchase, or a solicitation of an offer to buy, any security, nor a recommendation for any investment product or service.

Cloud 244

Cloud Trends Subscription Payment Features 244

Kellblog

DECEMBER 27, 2021

Before diving in, let me remind readers that I do these predictions in the spirit of fun, they are not business or investment advice, and that all of my usual disclaimers and terms apply. Net dollar retention becomes the top SaaS metric. Kellblog Predictions for 2022. Well, here we go with our predictions for 2022.

Blockchain 142

Blockchain Technical Review Venture Capital Sales Hiring 142

Intercom, Inc.

APRIL 13, 2022

But there’s a silver lining – this year’s Klaus Customer Service Quality Benchmark Report reveals there are clear positive shifts taking place in the customer support landscape in 2022. The data is revealing: businesses are investing more in measuring the impact of their customer service. And that investment is paying dividends.

Trends 118

Trends Scale Customer Support Scaling 118

ChurnZero

MARCH 31, 2023

Here are 11 statistics, quotes and quips that make the case for investing in Customer Success teams. Every sector is different, but if we are entering into a period of slow growth, keeping clients and growing those where you can, will be key to success in 2022.” customers will leave after “just one bad experience.”

Customer Success 98

Customer Success VP of Engineering Investment Benchmarks 98

User Pilot

JANUARY 3, 2023

Ready to double down on customer retention automation? Shortly, you’ll learn: Why retention automation should be the focus of every SaaS company. 8 retention automation strategies. Three of the best customer retention software to use. Three of the best customer retention software to use.

Retention 86

Retention Customer Lifetime Value SaaS Scale 86

SaaStr

APRIL 19, 2024

He’s invested in startups as a VC since 2013 and has 10x his fund. EchoSign, which Adobe bought, had $12M in ARR, growing 100%, with 120% revenue retention and cash flow positive. Reverse Engineering Your Way to $100M Tip #3 As soon as you cross 5% of your revenue in an area, invest in it. Software is supposed to be a service.

Engineering 230

Engineering Business Model Pricing Scaling 230

SaaSOptics

MARCH 16, 2022

2022 B2B SaaS Trends [Webinar Recap]. That’s why we sat down with SaaSOptics and Chargify executives Caitlin O’Neil, CFO , and Matt Downs, CRO , to weigh in on the biggest trends of 2022. However, 64% of these participants considered expansion into new pricing models in 2022. Trends in Billing and Pricing .

Trends 98

Trends B2B Scale Payment Features 98

Tom Tunguz

APRIL 1, 2024

At $784m in ARR, growing 47% with 130% net revenue retention across 6100 customers, the company should be one of top 10 fastest growing software companies alongside Klaviyo, ZScaler, & Crowdstrike - in ARR terms. The contribution margin has improved from -117% in 2022, to -38% in 2023, to -12% in 2024.

Data 187

Data Subscription Payment Features Cloud 187

Totango

APRIL 5, 2022

Accurately predict customer retention , brand growth and revenue. These benefits and others help make NPS software a worthwhile investment. Feedback loops: Does your solution make it easy to follow up your survey with personalized actions based on individual responses, such as upsell offers or customer retention efforts?

Software 102

Software Branding Customer Success Retention 102

Intercom, Inc.

MARCH 28, 2022

According to the International Data Corporation (IDC) , 65% of global GDP will be digitalized by 2022, and investment in digital transformation (DX) continues to grow. Invest in creating an integrated tech stack that allows you to seamlessly engage your customers at every stage of their digital journey.

Scale 228

Scale Engagement Technical Review Business 228

Tom Tunguz

APRIL 25, 2024

The company is investing $50b of capex this year into additional capacity because AI demand exceeds supply. The net dollar retention figures must be world class because Microsoft is largely selling to existing customers. Google is also taking share - 1% in the last year. 815% Total $4.5b 5b AI product suite.

Azure 190

Azure AI Search Marketing ChatGPT 190

ChurnZero

JULY 8, 2022

Oh, by the way, what’s your customer retention?” It was clear that, barring any wildly outlandish figures, customer retention wasn’t a dealbreaker in their decision to invest. Net revenue retention (NRR) is taking center stage as the qualifying metric for determining the health of a SaaS business.

Technical Review 98

Technical Review Software Review Retention Metrics 98

Clouded Judgement

MARCH 1, 2024

” I heard that a lot in 2021, and unfortunately not many call options hit… It’s hard to invest at 100x ARR and exit at 10x and make a return VCs aim for. Funds have gotten quite large and haven’t deployed much in 2022 / 2023. Altimeter is an investment adviser registered with the U.S.

Cloud 311

Cloud AI Investment Metrics 311

ChurnZero

JANUARY 13, 2022

Following the trends from the last few years, we fully expect to see an acceleration in the number of Customer Success leaders who join the ranks of the C-suite over the course of 2022. Here’s our watchlist of Customer Success leaders to follow in 2022. 10 Customer Success Leaders to Watch in 2022. Follow Amanda on LinkedIn.

VP of Engineering 98

VP of Engineering Customer Success Outsourcing Services Technical Review 98

Sales Hacker

AUGUST 3, 2022

According to a recent Hootsuite study, business leaders that incorporated social selling tactics into their sales strategy were 45% more likely to see higher conversion rates in 2022. In fact, eMarketer states that over half of all worldwide marketers have taken to social listening in order to better understand their consumers in 2022.

Social Media 80

Social Media Strategy Sales Funnel Software Review 80

SaaStr

NOVEMBER 15, 2022

In 2022, founders and investors must be ready to pivot strategy at any moment. This can be thought of as the metric monolith, and historically, VCs would memorize and make decisions based on these thresholds: Net Retention = 120% +. Gross Retention = 90% +. The Evolution of Language For SaaS Business. Gross Margin = 70% +.

Metrics 201

Metrics Machine Learning Artificial Intelligence Technical Review 201

SaaStr

SEPTEMBER 20, 2023

The Macro Impact On Public Cloud Software Over The Past Year Cloud stocks dropped in 2022 in a severe market pullback event that Bessemer Venture Partners call The SaaSacre. While 2022 was a gloomy year, the skies are parting in 2023. The average growth rate in Cloud100 in 2022 was 100%, and this year it fell to 55%.

Cloud 230

Cloud Payments Software Review Payment Solutions 230

Intercom, Inc.

FEBRUARY 10, 2022

If you help and encourage your team, they can drive retention and expansion, and you’ll see the benefits in your bottom line. Others shy away from investing in automation because it is an investment. I would implore, I would beg, even, for brands to change their mindset and find a way to start investing in the support function.

Customer Support 211

Customer Support Trends Technical Review Headcount 211

Clouded Judgement

JANUARY 12, 2024

In 2021 and the first half of 2022 (when most of the 2022 activity happened) we essentially crammed 5 years worth of funding into an 18 month period. Public market investors felt all the pain in the 2022 down market. This is for information purposes and should not be construed as an investment recommendation.

Cloud 284

Cloud Venture Capital Acquisition Metrics 284

SaaStr

NOVEMBER 11, 2022

At the end of Day 3 of SaaStr Annual 2022, Jason opened up the mic for an AMA. But as time went on, we shared lessons, what best practices were in customer success and revenue retention and all these things are, right. VCs can only invest in outliers. I want to invest in her.” Setting goals. Technical debt.

Outsourcing Services 177

Outsourcing Services Banking CTO Hire New CTO 177

SaaStr

OCTOBER 7, 2022

The number of global venture capital (VC) investments dipped in 2022, thanks to ongoing geopolitical tensions, turbulence in global capital markets, supply chain issues, and increasing interest rates. The rise and fall of these investments have resulted in negativity in the global VC space in 2022.

Venture Capital 196

Venture Capital Marketing Startup Construction 196

OpenView Labs

DECEMBER 14, 2021

It’s December – your 2022 budget is drafted, circulated, revised, completed and board approved… right? Whether it’s complete or not, there is a 100% chance that the budget will be adjusted over the course of 2022. Whether it’s complete or not, there is a 100% chance that the budget will be adjusted over the course of 2022.

Scale 80

Scale Sales Benchmarks Finance 80

Sales Hacker

APRIL 19, 2022

Why Sales Comp Planning is Key to Rep Retention. The “Great Resignation” has charged on in 2022, leaving sales teams especially vulnerable to higher attrition rates – and sales leaders scrambling to hire top talent. Bravado’s 2022 State of Sales Compensation Guide showed that 54 percent of reps missed their quota.

Compensation 87

Compensation Sales Recruiting Sales Hiring Retention 87

ChurnZero

MAY 6, 2022

He also discusses how the market’s perception of net revenue retention has shifted over the last decade and what companies can do to increase this red-hot metric. There was the realization that […] net revenue retention is the most important metric you can have and you better focus on that.”. You Mon joined the CHURN.FM

Retention 98

Retention Revenue Entrepreneurship B2C 98

Intercom, Inc.

JULY 25, 2022

The report Future-Proofing Businesses with Modern Customer Engagement reveals the top trends emerging in the customer engagement landscape in 2022 and beyond. Effective customer engagement holds the key to customer retention and loyalty. ” Stay ahead of the customer engagement curve in 2022: Get the full report.

Technical Review 209

Technical Review Engagement Artificial Intelligence Systems Review 209

Clouded Judgement

MAY 19, 2023

The chart below shows Q1 ‘23 net new ARR added vs the quarterly average across the 4 quarters in 2022. In normal times, you’d expect the Q1 ‘23 net new ARR to be >> than the quarterly average across 2022 (so a positive figure). The median net retention in Q1 ‘23 also really fell of dramatically.

Cloud 161

Cloud Subscription Payment Features Retention 161

SaaStr

MARCH 7, 2023

Pepper shares that ICONIQ, a venture capital firm with $10B under management, made fewer investments last year than ever before. A Look Back At 2022 Performance ICONIQ Growth leverages quarterly operating and financial data from 92 enterprise SaaS companies. PST, to unveil the data behind effective scaling.

Outsourcing Services 159

Outsourcing Services Scaling Venture Capital Forecasting 159

SaaStr

OCTOBER 13, 2022

We’ll see 2,500+ of the best SaaS founders, execs, and VCs June 6-7 at 2022 SaaStr Europa ! You need an efficient way to keep your customers successful, reduce churn, drive adoption, and increase net revenue retention. Grab tickets here. . Join these incredible companies to experience all the value of SaaStr!

GCP(Google Cloud Platform) 181

GCP(Google Cloud Platform) Azure AWS Enterprise readiness 181

SaaStr

FEBRUARY 14, 2024

They had to make tough choices about what teams they were investing in and dig into the existing employee base to see where there was an opportunity to shift direction. It’s the critical piece for customer retention. Where you invest your humans and how they touch customers is what every CS team is thinking about.

Customer Success 218

Customer Success Sales Hiring Scale AI 218

SaaStr

SEPTEMBER 9, 2022

During an enlightening session at SaaStr Europa 2022, Zach Coelius (Managing Partner at Coelius Capital) and Tiffany Luck (Investor at GGV Capital) share the secrets and lesser-known players in the world of venture capital. VC associates act as deeply trusted advisors for investment teams, will find companies, and often take initial meetings.

Venture Capital 198

Venture Capital Management Metrics Investment 198

CustomerSuccessBox

DECEMBER 9, 2021

Check your calendars, 2022 is just around the corner! This article aims to compile the key Customer Success KPIs we have to look out for in our Customer Success journey in 2022. If you need more manpower to achieve those goals, invest in them. Additional Resources : 7 data points that drive Retention. Any surprises here?

Customer Success 52

Customer Success Benchmarks Churn Scale 52

CustomerSuccessBox

MARCH 23, 2022

In this blog, we will cover the distinctive engagement approaches across onboarding and retention. Retention Models. Retention models should aim to educate the customers and help them know your product. Let’s take a look at CSM-driven retention models and automated models. CSM-Driven Retention Models. Wrapping up.

SaaS Payments 52

SaaS Payments Payment Methods Engagement Payment Solutions 52

CustomerSuccessBox

MAY 18, 2022

Here is the list of 10 Customer Success blogs to follow and save in your digital library in 2022! With the motive of focus, scale, and experience mantra, Insight has invested in 600 companies to accelerate profit and revenue in the SaaS company. The post 10 Customer Success blogs to read in 2022. CustomerSuccessBox.

Customer Success 52

Customer Success Scale Technical Review AI Search 52

User Pilot

JANUARY 17, 2022

Following user onboarding best practices will have a huge impact on metrics like activation , retention , and feature usage. The great thing about a good user onboarding flow is that it’s explicitly designed to lead both new users and existing customers towards value, driving increased user retention in return.

Onboarding 92

Onboarding Payment Solutions SaaS Payments Payment Methods 92

Clouded Judgement

AUGUST 25, 2023

The purpose of the detailed information is to help investors (both institutional and retail) make informed investment decisions. By combining easy implementation, rapid time-to-value, and clearly attributable outcomes, which we measure and refer to as KAV, we drive substantial return-on-investment, or ROI, for our customers.

Benchmarks 246

Benchmarks Artificial Intelligence Data Software Review 246

SaaStr

FEBRUARY 27, 2023

Partner: investing in different partnership channels. Sustainable growth through retention The next phase of team expansion had Storyblok introduce procedures for personnel management by using a Customer Relationship Management (CRM) tool. Outbound: including Account Based Marketing (ABM). Self-service.

Scale 185

Scale Sales Hiring Sales Recruiting Scaling 185