Chargebee

DECEMBER 8, 2023

Some of us have heard/read/believed (even before 2023) that retaining customers delivers better ROI for our invested capital than spending additional money to acquire new customers. We are all entering an era of customer retention wherein retaining customers longer than peers is a competitive advantage.

Retention 76

Retention Churn Payments Management 76

User Pilot

JANUARY 19, 2023

Looking to improve your retention rates by reducing customer retention costs? Especially if you don’t know how to invest your money the right way. This is why it’s critical to understand retention costs and how to reduce them. In this article, we’ll explore customer retention costs.

Retention 92

Retention Customer Lifetime Value Onboarding Acquisition 92

User Pilot

NOVEMBER 29, 2023

Looks like it’s time to call in a retention specialist. A dynamic retention specialist will implement proactive strategies to improve the customer experience and increase loyalty, thus improving customer retention. Measuring KPIs to gauge the success of retention efforts. What is a retention specialist?

Retention 93

Retention Customer Lifetime Value Churn Outsourced Development 93

Chargebee

DECEMBER 12, 2023

Some of us have heard/read/believed (even before 2023) that retaining customers delivers better ROI for our invested capital than spending additional money to acquire new customers. We are all entering an era of customer retention wherein retaining customers longer than peers is a competitive advantage.

Retention 52

Retention Churn Payments Management 52

Intercom, Inc.

OCTOBER 7, 2020

. “Support isn’t just a cost center, but a strategic investment that increases customer retention and reduces churn” Indeed, if you look at the broader financial models of customer support, you’ll see that support isn’t just a cost center, but a strategic investment that increases customer retention and reduces churn.

Customer Support 196

Customer Support Investment Scale Retention 196

User Pilot

DECEMBER 23, 2023

New user retention is essential for product success. It also explores: The difference between retention and churn The importance of tracking retention Various stages of user retention How to measure it effectively What retention metrics to track, and Tried and tested strategies to increase user retention.

Retention 85

Retention Customer Lifetime Value Social Media Churn 85

SaaStr

FEBRUARY 17, 2023

One company that has unlocked the secret to solid retention and revenue expansion is Brex , an easy-to-use corporate cards and spend management software in an integrated global solution. Remember, this is not a one-time exercise –– it requires continuous investment and attention. Set Up Tracking Processes.

Retention 213

Retention Revenue Startup Sales Hiring 213

SaaStr

APRIL 20, 2022

Alice Katwan , SVP at Twilio , discusses how you can build a high-retention sales team while being remote. Invest in your team’s development. ” One of the best ways to do culture-build is to invest time in making genuine connections with your people. Key strategies to attract, nurture, and retain sales talent.

Sales Hiring 217

Sales Hiring Scale Retention Sales 217

Mucker Capital

JANUARY 9, 2024

In this Mucker Growth session, Julius Lai from ArtShare d iscusses customer retention, which is often overlooked but essential for startups facing growth challenges. Customer retention is often considered a complex puzzle, but it can become more manageable when one comprehends the wealth of customer data available.

Retention 52

Retention B2C Scale Acquisition 52

Intercom, Inc.

JULY 2, 2020

For Pam, it all stems from a long-held belief that investing in the customer’s success will chart a direct path to the company’s. In the return of the Scale podcast, Pam details her support philosophy and the investments she’s making to drive better customer outcomes, for the long term.

Outsourcing Services 253

Outsourcing Services Investment Underperforming Technical Team Outsourced Development 253

SaaStr

NOVEMBER 14, 2022

If they aren’t happy, they may leave, which can spell problems for your employee retention rate, which in turn can negatively impact your business as a whole. In a special presentation, Secureframe COO Seema Kumar shares common leadership challenges in today’s modern workforce, best practices, and tips for talent retention.

Retention 130

Retention Leadership Compensation Communication 130

User Pilot

JULY 18, 2022

Are you satisfied with the customer loyalty and retention rates of your SaaS? Today we explore what customer loyalty and retention mean for SaaS, how retention differs from loyalty, and tactics to help you boost both. Customer retention is a company’s ability to keep its existing customers. What is customer loyalty?

Retention 83

Retention SaaS Customer Lifetime Value Education 83

User Pilot

JANUARY 9, 2023

Can personalized retention marketing grow your customer’s lifetime value and customer retention rate? This article considers all you need to know about retention marketing. How can a personalized experience help drive retention? What personalized customer retention strategies are open to you?

Customer Lifetime Value 89

Customer Lifetime Value Retention Marketing Scale 89

SaaStr

SEPTEMBER 2, 2023

. “Higher growth is generally associated with higher retention and vice versa. The higher a company’s retention, the easier it is to grow, as the company doesn’t have to replace as much lost revenue. T he impact of retention is also cumulative as it repeats and expands on itself year after year. But the data is real.

Startup 255

Startup SaaS SMB Banking 255

Sixteen Ventures

AUGUST 14, 2022

The people in charge of your company – the Executives, Board, and Investors – want to improve a metric called NRR (Net Revenue Retention or NDR, Net Dollar Retention, if you prefer) for one very simple reason: it plays a direct role in the value of the company. Why they’re investing in you. Let me explain.

Customer Success 97

Customer Success Investment Sales Hiring Retention 97

Blulogix

FEBRUARY 19, 2024

This blog post delves into advanced strategies that can help subscription services foster deeper connections with their customers, thereby improving retention rates and fostering brand loyalty. Retention, on the other hand, focuses on maintaining these subscribers over time, turning them into loyal advocates for your brand.

Retention 52

Retention Engagement Strategy AI Search 52

Sales Hacker

JANUARY 20, 2022

Strong sales reps are the lifeblood of your business and how you choose to invest in them matters. That’s when an investment in sales coaching comes in. Sales coaches become better leaders, and reps become more invested in their jobs. Can we afford to invest in sales coaching? It’s a win/win situation. Resignations.

Sales Recruiting 98

Sales Recruiting Scale Retention Sales 98

Neil Patel

FEBRUARY 22, 2021

Customer retention isn’t just another vanity metric. In financial services, a 5 percent increase in retention results in a 25 percent increase in profits. How Ongoing Services Improves Client Retention. How Getting Clear About Communication During Onboarding Can Improve Retention. It can impact your bottom line.

Onboarding 130

Onboarding Retention Sales Hiring Systems Review 130

Blulogix

MARCH 21, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Elevating Customer Retention in B2B Subscriptions For B2B subscriptions, customer retention is a pivotal factor underpinning the long-term success and sustainability of businesses.

B2B 52

B2B Subscription Payment Features Retention 52

Tom Tunguz

JULY 28, 2018

” I wondered, are we investing enough in our managers? Talent is the largest investment of an early stage company. All managers in a company influence employee retention - from the C-level to the line manager. This is why investing in each creates a competitive advantage. I met a seasoned executive recently.

Investment 157

Investment Management Compensation Market Research 157

Sixteen Ventures

MARCH 9, 2024

While initial excitement can fuel product adoption, failing to […] The post Bridging the Engagement Gap: Keeping Customers Actively Invested appeared first on Customer-centric Growth by Lincoln Murphy.

Engagement 64

Engagement Investment SaaS Growth Hacking 64

SaaStr

APRIL 19, 2024

He’s invested in startups as a VC since 2013 and has 10x his fund. EchoSign, which Adobe bought, had $12M in ARR, growing 100%, with 120% revenue retention and cash flow positive. Reverse Engineering Your Way to $100M Tip #3 As soon as you cross 5% of your revenue in an area, invest in it.

Engineering 250

Engineering Business Model Pricing Scaling 250

CustomerSuccessBox

MARCH 25, 2022

Then while considering customer acquisition cost (CAC) why miss out on customer retention cost (CRC)? About customer retention cost. It is the cost spent on the retention of customers by the total active customers. Customer retention cost (CRC) = Annual cost on customer retention / No of active customers.

Retention 52

Retention Customer Lifetime Value Acquisition Churn 52

ChurnZero

JULY 8, 2022

Oh, by the way, what’s your customer retention?” It was clear that, barring any wildly outlandish figures, customer retention wasn’t a dealbreaker in their decision to invest. Net revenue retention (NRR) is taking center stage as the qualifying metric for determining the health of a SaaS business.

Technical Review 98

Technical Review Software Review Retention Metrics 98

Totango

JUNE 15, 2022

All companies are going through the exercise of evaluating their investments, deciding what to cut and what to keep, what strategies to use, and simply, how to weather the storm. Customer retention is the lifeblood of recurring revenue enterprises, no matter what the external economic circumstances may be.

Customer Success 101

Customer Success Investment Acquisition Communication 101

ChurnZero

NOVEMBER 11, 2022

Overall, the industry’s top five measurements of success are NRR, gross revenue retention (GRR), churn rate, logo retention rate and expansion revenue—while “softer” metrics like NPS appear only further down the list. This dedicated role shows investment in Customer Success and a greater level of maturity in the function. .

Leadership 98

Leadership Trends Customer Success Investment 98

Totango

JANUARY 26, 2021

What Is Churn Rate and How Does It Relate to Customer Retention? Churn and retention are flip sides of the same coin so that you can reduce one by raising the other. Retention rate represents how many of the same group of customers you kept over the same time frame. Prioritize Churn Prevention to Increase Retention and Revenue.

Churn 89

Churn Retention Underperforming Technical Team Technical Review 89

FastSpring

OCTOBER 13, 2020

Yep, we’re talking about customer retention—a business’s ability to keep customers over a period of time. While we’re not going to get into Customer Lifetime Value stats and the benefits of customer retention in this post, just know it’s in your best interest to get repeat customers. to make them more comfortable with your products.

Retention 148

Retention Payment Features Payment Methods Payment Services 148

Baremetrics

MAY 26, 2021

This is true for most businesses, although good customer retention may look different depending on your industry. However, most people focus their marketing on attracting new clients, forgetting that client retention also contributes to sales growth. It is a simple way to work towards greater customer retention.

Retention 71

Retention Construction Churn Customer Support 71

SaaStr

APRIL 8, 2024

The #1 issue I see is not understanding what investments really are accretive — and which aren’t. Venture capital, if you raise it, is there to invest. They have to tilt the curve on retention. Dear SaaStr: Why Do VC Backed Startups Seem To Almost Always Be Running Out of Money? The best engineers are so cheap. The rest?

Sales Hiring 198

Sales Hiring Scale Startup Venture Capital 198

Clouded Judgement

MARCH 22, 2024

Enterprise software businesses strive for 90-95% gross retention (generally the percent of revenue that sticks with you vs churns altogether), with net expansion in the 120%+ range (the aggregate change in expansion - contraction - churned revenue). Namely, retention!! For “fake” ARR, retention can vary wildly.

AI 183

AI Revenue Cloud Technical Advisors 183

User Pilot

AUGUST 6, 2023

A consistent omnichannel customer experience can improve satisfaction , build loyalty , drive acquisition, increase retention , boost LTV, and help you make data-driven decisions. Higher retention. These insights can help you with other efforts, such as personalized retention marketing or customer segmentation. Increases LTV.

Investment 77

Investment Banking Social Media Customer Lifetime Value 77

SaaStr

JANUARY 5, 2024

12,000 customers, very high net review retention (NRR) even with SMB customers. What does Jason Know Now That He Wishes He Had Known Earlier in Investing: If you don’t know in 20 minutes that this is one of the best founders you’ve met. Don’t do the investment. Who Will Be the First to Go Public: ServiceTitan.

SMB 302

SMB SaaS AI Software Review 302

ChurnZero

SEPTEMBER 16, 2022

When a financial slowdown approaches, the smartest businesses look for areas where their investment has the best leverage. Double down on customer retention during a downturn. “In In good times, a lot of investments that a company makes are really focused on new sales. Episode highlights. Win rates narrow.

Customer Success 98

Customer Success Investment Churn Retention 98

SaaStr

MAY 12, 2023

So SaaS Capital put out its latest report on SaaS retention and NRR after having surveyed over 1,500 SaaS companies and professionals. Median NRR is 102% across all SaaS companies, Media Gross Retention is 91%. This is consistent with my experience and across 30+ investments. You can download it here.

Startup 320

Startup SaaS Retention Churn 320

GetUplift

SEPTEMBER 27, 2021

Clearly, the case has been made for focusing on customer retention. There’s one very simple concept we need to internalize though before we dive into understanding strategies for customer retention. Gusto, a payroll tech company, is a good example of how changing consumer habits improves customer retention and loyalty.

Retention 89

Retention Strategy Sales Social Media 89