SaaStr

JANUARY 21, 2020

Justin used Sales Culture to grow a successful PatientPop team to 140 employees and 55 million in revenue. When I was hired, I came in with one salesperson and zero dollars in recurring revenue and over the next four years grew the sales team to over 140 employees and 55 million in recurring revenue. Want to see more content like this?

Sales Recruiting 331

Sales Recruiting Sales Hiring Scale Sales 331

ChurnZero

JANUARY 4, 2019

Let’s talk 2019 predictions. But what if you could have a better idea of the changes 2019 has in store for Customer Success professionals? the stuff that Customer Success teams are really meant to do). As the chatbot craze subsides, I anticipate behind-the-scenes AI to become a major trend in 2019.

Customer Success 73

Customer Success SaaS Payments Payment Services Payment Solutions 73

SaaStr

FEBRUARY 25, 2020

And so it’s 65% more likely to convert a repeat customer than a brand new prospect. For example, if you’re getting ready to close the deal, sales team’s pretty darn excited. You have to be aware, you have to listen, and you have to talk about the bad things your customers are saying about you.

Scale 237

Scale Underperforming Technical Team Sales Hiring Software Review 237

SaaStr

DECEMBER 17, 2019

Companies that have access to more accurate financial data have the ability to develop seamless exchanges of information, providing consumers with improved ways to manage their finances. “Well, fintech might be bad in the margins for me, but I can actually profit from this so let’s embrace it.” Zach : Sure.

Payments 213

Payments SaaS Payments Banking Underperforming Technical Team 213

Scytale

JANUARY 21, 2025

The breach was attributed to vulnerabilities in the platform, specifically weak API security. HIPAA violations ) and legal settlements, such as Capital Ones $190 million payout following a 2019 breach. Reputational damage: Publicity surrounding a breach can erode customer trust and brand loyalty.

Payment Services 52

Payment Services Payment Methods SaaS Payments Payment Solutions 52

SaaStr

OCTOBER 15, 2019

Lots of us fantasize about moving upmarket, but are unsure of how to get started, is it just a matter of hiring a team of SDRs and getting them to hit the phones? You don’t want to fall into a trap of building all this custom stuff, I think you guys all know why that’s a bad idea.

Underperforming Technical Team 213

Underperforming Technical Team Sales Hiring SMB Enterprise 213

Sales Hacker

APRIL 30, 2020

Companies often hire sales reps who have knowledge of, or even a passion for, the brand’s product or industry — which is great because it gives you a team of “walking brochures” who can spout off all the benefits of your product. Recruiting ideas for a high-performance sales team. Best Training for Sales Team Hires.

Sales Hiring 115

Sales Hiring Sales Recruiting Sales Underperforming Technical Team 115

The Marketing & Growth Hacking Publication

MARCH 3, 2019

Or maybe you run a B2B brand and can’t for the life of you figure out why you inherited a website that is so poorly designed and structured for SEO. Bad web design is a trend among B2B brands. But you might be wondering, Why are these sites SO bad? Get your priorities straight by creating a customer-centric team.

B2B 40

B2B Underperforming Technical Team Branding Sales Hiring 40

Unbounce

FEBRUARY 27, 2019

In 2019, more than half of all web pages will be loaded on smartphones. Many companies like Exporo quickly realize that coding AMP pages from scratch isn’t going to be as efficient as they need—and will take up developer resources they can’t spare. Now you needn’t wait for a developer to start creating AMP landing pages.

Underperforming Technical Team 111

Underperforming Technical Team Mobile Web Development Web Developers 111

Sales Hacker

APRIL 21, 2020

In my experience, getting caught up in shiny objects (like great numbers) during the hiring process is a straight line to Disasterville, and when the cost of a bad hire is painfully significant , it pays to take a measured approach. Also: What are the top performers in my current team doing? This is a team effort.

Sales Hiring 121

Sales Hiring Interviewing Sales Recruiting Underperforming Technical Team 121

Intercom, Inc.

AUGUST 29, 2019

It’s no surprise that one of the key levers for growth as you go from startup to scale-up is your sales team. How quickly you’re able to accelerate growth depends on your ability to build a nimble sales org and develop a strong sales strategy. These lay the foundation that enables your team to run as efficiently as possible.

Scale 172

Scale Sales Hiring Scaling Payment Services 172

Neil Patel

JANUARY 18, 2023

If there’s a story to tell from 2022, it’s that Google’s algorithm updates continue to impact the past, present, and even future of both web development and content creation. For one brand, it might be building a YouTube channel or putting testimonial content on landing pages. It’s a vital strategic asset, and it’s not going anywhere.

VP of Engineering 136

VP of Engineering AI Search Engineering Social Media 136

Intercom, Inc.

APRIL 22, 2019

Businesses also win if, as a result of AI, teams are able to create more white-glove moments that turn users into customers for life. Here are five quick takeaways: Businesses focused on scaling need to think of customer support as a revenue team , not a cost center. For us, that first fit was with growing sales teams.

Scale 156

Scale Scaling Underperforming Technical Team AI Search 156

ProfitWell

AUGUST 18, 2020

Growth is so fast in SaaS, that enterprise SaaS revenue hit a $100 billion run rate in Q2 in 2019. The risk to switch is so low that one survey found that 63% of DTC customers leave after one poor customer experience. Most companies opt to evaluate the outcomes from change by the same team that implemented the change.

SaaS Payments 111

SaaS Payments Payment Methods Outsourced Development Underperforming Technical Team 111

Sales Hacker

NOVEMBER 26, 2019

WHEN : December 9–13, 2019. 2019: LinkedIn’s #1 B2B Sales Expert to Follow. In this session, she’s going to share 2 of the skill sets you need to thrive as a modern seller and give you strategies to implement them in yourself and your team. The Sales Hacker Success Summit will be here before you know it! COST : Nada.

Sales 127

Sales Underperforming Technical Team B2B Technical Review 127

ChurnZero

JANUARY 4, 2019

Let’s talk 2019 predictions. But what if you could have a better idea of the changes 2019 has in store for Customer Success professionals? the stuff that Customer Success teams are really meant to do). As the chatbot craze subsides, I anticipate behind-the-scenes AI to become a major trend in 2019.

Customer Success 49

Customer Success SaaS Payments Payment Services Payment Solutions 49

FastSpring

DECEMBER 11, 2018

That means looking at past failures and victories to create a better marketing strategy for 2019. From the first click on a paid-search ad to the final confirmation page after purchase, you need to provide customers with a consistent, branded experience. Grow Sales. Improve the Customer Experience.

Payment Methods 73

Payment Methods Business Underperforming Technical Team Social Media 73

User Pilot

FEBRUARY 28, 2023

For example, if 90% of your detractors have complaints against your customer support team, you can take action to improve your customer support, such as creating an in-app knowledge base. This means you should develop strategies to keep them engaged and satisfied with your product’s performance. NPS bar chart.

Underperforming Technical Team 98

Underperforming Technical Team Benchmarks Trends Cloud 98

Sales Hacker

MAY 9, 2019

Once you understand how to create a fair compensation plan for your sales team, you can check out some examples: Sales Development Rep (SDR) Compensation Plan Example. The goal of variable pay is to develop a performance-driven culture in which your sales team is financially accountable for results.

Compensation 110

Compensation Sales Hiring Development Team Review Sales Recruiting 110

SaaStr

NOVEMBER 21, 2019

Emilie Maret | Fellowship Team @ The Family. We’re a team of former investors and operators from the likes of Facebook, Deliveroo, and the Swedish payments company Klarna. Emilie Maret | Fellowship Team @ The Family. The good thing is … this is the good news, bad news. Want to see more content like this?

New CTO 173

New CTO Sales Hiring B2C CTO Hire 173

Sales Hacker

MARCH 15, 2022

In the 200th episode of the Sales Hacker Podcast, we have Asad Zaman , CEO of Sales Talent Agency (STA), where he rose through the ranks from AE to CEO, earning recognition as Toronto’s Young Professional of the Year (2019). Sales development school, marketing school, and more for your entire team. powered by Sounder.

Sales Hiring 103

Sales Hiring Underperforming Technical Team Acquisition Development 103

SaaStr

DECEMBER 5, 2019

Actually what I found was a little disarming, a little unfortunate, because there was a lot of, I think, bad experiences in the past with corporate venture capital and with earlier stage companies or with other VCs working with CVCs as they were once called. That’s how much I knew about it. They have two other companies.

Development Team Review 146

Development Team Review Scale Technical Review Software Review 146

SaaStr

NOVEMBER 7, 2019

Renaud Visage, Co-Founder of Eventbrite, and Romain Huet, Head of Developer Relations at Stripe, know what it takes to effectively evolve your offering into a platform without losing what made offering appealing in the first place. Romain Huet | Head of Developer Relations @ Stripe. Want to see more content like this?

Payments 165

Payments Merchant Services Payment Solutions Payment Services 165

SaaStr

AUGUST 20, 2019

We collectively as a company were fortunate in doing all those things and, boy, was it a heck of a team effort, and it was a lot of fun. We had created an incredible brand with developers, in particular, and created developer love for what we did and the product. ” I didn’t do all those things.

Scale 149

Scale Acquisition Scaling Sales Hiring 149

How To Buy Saas

SEPTEMBER 5, 2024

With an average of 52% of overall traffic from mobile devices in 2019, U.S. insurance brands hit a mobile tipping point. Nonetheless, insurance companies’ poor adaptation to the new environment was demonstrated by the many feature drops experienced by mobile sites. Missed sales and poor conversion rates are inevitable.

Blockchain 52

Blockchain Technical Review Underperforming Technical Team Systems Review 52

Unbounce

OCTOBER 15, 2024

Develop gated assets : Create valuable downloadable content like eBooks , white papers , templates , and checklists. By sharing content from internal “thought leaders” like your agency’s founders or key leadership team members, you can build relationships and establish authority in the industry.

Strategy 98

Strategy AI Search Marketing Social Media 98

Sales Hacker

DECEMBER 8, 2020

If you missed episode 137, check it out here: From Marketer to CEO: The Power of Brand as a Growth Amplifier with Jake Sorofman. How to build a more diverse team [24:50]. Through that, he went to university where he studied AI and cybernetics, ultimately leading big teams in EMEA for AppDynamics. We’re on iTunes.

Scale 114

Scale Sales Hiring Sales Recruiting Technical Review 114

Audacix

MARCH 23, 2020

Application security is seldom considered during the ideation phase unless the development team has previously been hacked and survived to tell the tale. You will be able to conduct many of these activities within your current team. Warren Buffet Think of your cyber incident response team like a team of firemen.

Cybersecurity 59

Cybersecurity Underperforming Technical Team Education Development 59

OpenView Labs

MAY 6, 2021

For now, let’s explore some reasons why this is a really bad idea: 1. Matthew Howells-Barby (@matthewbarby) October 25, 2019. It damages your brand. Sending irrelevant messages can damage your company and salesperson’s brand. For most sales teams, the risk is not worth it. Seriously—the difference was 100 to 1.

Outsourcing Services 93

Outsourcing Services Scale Outsourced Development AI Search 93

Sales Hacker

AUGUST 4, 2020

Matt is the founder and CEO of North 6th Agency (N6A), a leading brand communications agency based in New York City. What we do is we align what we call credibility assets, which when you think about it are, historically when you think of a PR firm, their role in helping brands is getting credibility assets. It’s Sam Jacobs.

Scale 120

Scale Sales Hiring Sales Recruiting Outsourcing Services 120

Unbounce

JULY 30, 2019

Cyber Monday 2018 represents the biggest ecomm sales day in history, and 2019 is projected to be even bigger. With that in mind, Unbounce has teamed up with a few heavy-hitters of marketing to give you the rundown on how you can start with your holiday campaigns and landing pages today. (So, billion on Cyber Monday.

Scale 111

Scale Branding Underperforming Technical Team AWS 111

The Marketing & Growth Hacking Publication

APRIL 8, 2019

In 2019, a mobile-centric approach is becoming the key way for brands to connect and engage with consumers for many. Similarly, App Annie predicts that in 2019 , worldwide app store consumer spend will grow 5x as fast as the overall global economy with a consumer spend surpassing $120B in 2019.

Mobile 40

Mobile Growth Hacking Underperforming Technical Team Advertising 40

Sales Hacker

JULY 8, 2020

Michael has 15 years of experience running global sales and product teams across multiple software and FinTech companies. Overseeing the growth of their sales and business development organization from 2 to 30 teams across the U.S. Michael Coscetta: I feel bad for those three people because they are definitely missing out.

Scale 122

Scale Scaling VP of Engineering Technical Review 122

ChurnZero

JULY 12, 2019

Perhaps product problems, loss of a key user in the account, a bad use case… Sure, these are some reasons why customers may churn, but the reality is that your churn rate is deeply connected to the quality of onboarding journey your users go through. Outstanding brands create connections between customer needs and their solution.

Scale 75

Scale Onboarding Customer Success Underperforming Technical Team 75

The Marketing & Growth Hacking Publication

FEBRUARY 18, 2019

The duopoly of ad networks and demand-side platforms in 2019 reminds the coexistence between Neanderthals and Homo Sapiens 70 000 years ago. The fact is that Neanderthals weren’t so weak and simple-minded as many people may think. For example, the Epom Market team developed the so-called Bidding Autopilot feature.

Payments 40

Payments Payment Methods Underperforming Technical Team Advertising 40

ProfitWell

DECEMBER 4, 2019

An existing SaaS customer spends more, on average, than a new customer, and are more than seven times more likely to churn (leave your business) to go to a competitor because of poor customer service than they are for a better product. In 2019, the picture is pretty rosy for Wistia. Consistent updates. Growth stage.

Business Model 54

Business Model SaaS Payments Payment Methods Payments 54

Natalia Luneva

DECEMBER 23, 2020

I previously shared my top 10 business books from 2019. With so many ads and promotions, your company’s brand message probably gets lost in email boxes and social media feeds. The role of a brand is to be a guide. For example, I recently observed how a founder praised a developer with a $2000 bonus. Wasn’t my goal.

Scale 52

Scale Underperforming Technical Team Sales Hiring Social Media 52