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At Scale, Customer Success On Average is Paid 5.3% of ARR Managed, Per Gainsight

SaaStr

So we’ve been talking about customer success at SaaStr longer than almost anyone else, going back to our very first posts in 2012, including on Second Order Revenue. At SaaStr we’ve huge champions about investing early in CS. CLTV Isn’t The Whole Story. Don’t Shortchange Second-Order Revenue.

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The Figures that Will Move the Venture Capital Market in the Next 5 Years

Tom Tunguz

Let’s examine the relationship between total venture capital investment and the 10 year Treasury in some detail. The y-axis tracks enture capital investment by year and the year of the data point resides in the reddish circle. In short, we should expect some cooling. Do you remember this shape from high school math?

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The Inflationary Forces in Startupland

Tom Tunguz

2012: Facebook. Investment processes last a few days. Pricing rounds on multiples like public market investing. Index investing and the entrance of hedge funds. If we plot the annual growth rates for the 75th percentile Series A, we observe the expansion in valuations occurs in fits and starts. 2014: Alibaba.

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The Velocity of Money in Startupland

Tom Tunguz

The time it takes for a dollar to appear in an LP’s pocket, for the LP to wire it to a VC fund, and for the VC fund to invest can be measured in minutes. See that blip in 2012? A venture dollar’s velocity has never been faster. I’m kidding of course, but the hyperbole illustrates the velocity of money in Startupland.

Finance 336
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Dear SaaStr: Will a VC Agree To Wait 5-10 Years For a Very Profitable Exit?

SaaStr

The first investors invested in 2012. Now … imagine in year 10, one of those investments turns out to be a real rocketship. And the fund owns 20% of that investment. By pushing on in the rare investments that not only get to $1b in value — but blow past it. There are a lot of myths around venture capital.

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Going Big in Venture Capital

SaaStr

years ago in the first few months of SaaStr.com, in November 2012. Back then, folks all over Twitter were making fun of Sequoia for investing $20m+ in an iOS app that never launched and failed. So the original post below I wrote a full 10 (!) But they missed the point of how the game was played.

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Just How Troubled is the Bay Area Startup Scene?

Tom Tunguz

to $360b invested per year. Bay Area startups claimed of 55% total dollars up from 45% in 2012. In 2019, US startups raised $126.4b. In the span of two years, a region’s startups raised as much capital as all of the US. During this same period, the US venture industry grew 41x from $8.8b per year to $30b-$36b per year.

Startup 271