SaaStr

NOVEMBER 12, 2019

So Pardot, SalesLoft and Calendly, you’re thinking, “How is this random guy from Atlanta 2000 miles away at the starting floor, at the ground floor of three pretty interesting SaaS companies?” Think of your salespeople, think of your VCs, think of your customer support people, people that take lots and lots of meetings.

Sales Recruiting 190

Sales Recruiting Scale Outsourcing Services Sales Hiring 190

User Pilot

MARCH 14, 2023

Its lowest Startup plan is more expensive than Userpilot or Appcues plans and it caps Monthly Active Users at 2000 (vs 2500 in both alternative products). The lowest Startup plan starts at $279/month for 2000 MAUs, while the Growth plan starts at $999/month for the same usage. 1 Launcher for in-app self-support and onboarding.

Pricing 98

Pricing Software Review Onboarding Enterprise 98

Neil Patel

DECEMBER 16, 2020

Customer Support. If you plan to hold live events often, it’s imperative you use a webinar software provider that offers 24/7 customer support to get you out of these sticky situations. Livestorm also offers comprehensive customer support in multiple languages. Another great feature?

Payment Solutions 133

Payment Solutions Software Review Software Technical Review 133

User Pilot

AUGUST 24, 2022

It can be used for a variety of things, including email marketing, social media marketing, customer support, lead generation, web analytics, and so on. Having your lead generation process automated (collecting customer data and prospecting) allows you to focus on strategy and lead nurturing to close leads quickly.

Social Media 98

Social Media SaaS Onboarding Sales Hiring 98

User Pilot

JULY 21, 2024

The Starter plan is limited to only 2000 MAUs and 10 segments. Custom events and retroactive auto-capture are available on higher plans. Growth gets custom domain hosting and identity verification. Enterprise offers custom roles and permissions, SAML 2.0 Customer support and service. SSO, and activity logs.

Technical Review 104

Technical Review Pricing Software Review Enterprise 104

Neil Patel

JANUARY 27, 2021

Customer Support. Not many people consider the level of customer support offered by a web host provider, which is a mistake. Again, 120GB of bandwidth is enough for 2000 daily page loads of a 4GB website. What’s more, you’ll find plenty of web hosts that offer an uptime guarantee in their plans.

Technical Review 134

Technical Review Cloud Systems Review Software Review 134

User Pilot

MARCH 29, 2023

Reviewers praise it for its functionality, intuitive user interface, ease of implementation, and exemplary customer support. From the ease of implementation to the intuitive UI to the friendly, responsive support by the lovely Elise! Userpilot has an average rating of 4.6 What do you like best about Appcues?

Software Review 98

Software Review Underperforming Technical Team Technical Review Onboarding 98

User Pilot

APRIL 15, 2022

Userpilot customer support offers live chat, customer success calls, and an in-app resource center in all plans, while Pendo offers live chat only in the highest Enterprise plan and no customer support whatsoever in the Free plan. Both Pendo and Userpilot offer them to their customers. 1 Mobile App Key.

Software Review 98

Software Review Technical Review Onboarding Pricing 98

User Pilot

MARCH 29, 2023

You will get data governance at scale, root cause analysis, and dedicated customer support with the Enterprise plan, which starts at $2,000/month. Enterprise – It starts at $2000+ per month, and you can contact sales to decide on the scale and price. and starts at $995/month. Amplitude pricing plans.

Pricing 98

Pricing Software Review Scale Customer Support 98

Stax

JULY 1, 2024

Look for a user-friendly interface that streamlines common payroll services, in addition to self-service capabilities for onboarding and customer support. Reviews praise the mobile app and new hire reporting but mention poor customer support. Patriot gets high reviews for its user-friendliness and customer support.

Payment Solutions 88

Payment Solutions Payment Services Payment Methods Payments 88

User Pilot

MARCH 5, 2025

Features and functionality: Does the platform offer core engagement features, such as in-app flows, engagement tracking , and customer support? Customization options: Can you tailor the platform to match your brand identity and specific needs? Customer support: Does the vendor provide reliable and responsive customer support?

Software Review 52

Software Review Engagement Software Scale 52

Intercom, Inc.

APRIL 22, 2019

He joined me for a conversation on tackling issues that come up as you scale your customer experience. Here are five quick takeaways: Businesses focused on scaling need to think of customer support as a revenue team , not a cost center. Leveraging customer support to drive revenue. Short on time?

Scale 157

Scale Scaling Underperforming Technical Team AI Search 157

User Pilot

JULY 9, 2024

Customer.io : Best for mapping out the entire customer journey, collecting customer feedback, and sending personalized messages. Nextiva : Best customer experience software for unified communications. Zendesk : Best for scalable customer support and service management across multiple channels. Ready to get started?

Software Review 102

Software Review Software Management Business 102

User Pilot

FEBRUARY 9, 2023

Scale faster with fewer resources on customer support and customer success teams Product-led companies are able to grow faster with a lower initial investment which is vital for bootstrapped start-ups. This means you don’t need big sales, customer support, or customer success teams.

Strategy 98

Strategy Customer Lifetime Value Scale Onboarding 98

Neil Patel

DECEMBER 24, 2020

This option can drastically reduce unnecessary calls to customer support. Additional features include: 2000+ integrations Intelligent alerting Topology mapping Forecasting Encrypted data Visualizations AIOps early warning system SaaS deployment Log analysis Remote monitoring. Consider also public reporting.

DevOps as a Service 145

DevOps as a Service Software Review GCP(Google Cloud Platform) Systems Review 145

Neil Patel

FEBRUARY 18, 2021

And yes, they have plenty of customer support available, along with a live chat feature you can tap into at any time. 24/7 support: HostGator takes customer support seriously. Snappy 2000 – $19.95 With HostGator, you can start any site on a shoestring budget. VPS Hosting.

Cloud 92

Cloud Technical Review Software Review Entrepreneurship 92

Chargify

MAY 8, 2019

Then they gradually increased it to the current 2000 subscriber limit which was introduced in 2011. Someone who put in the effort to grow their email list to 2000 subscribers won’t just abandon it. For example, Groove, a customer support software company, has three plans with a different price per seat.

Subscription 69

Subscription Payment Features SaaS Payments Payment Solutions 69

Stax

JUNE 1, 2024

To choose a reliable registrar, you should consider factors such as reliability, customer support, domain management tools, pricing, and additional services. Customer support You’ll want access to rapid support whenever your business has a technical issue or needs help with managing your domain.

Business 88

Business Pricing Customer Support Web Development 88

Baremetrics

AUGUST 1, 2021

Customers and prospects can instantly get in touch with an agent in real-time and get their queries addressed within seconds. At every juncture of the customer lifecycle, ask yourself these two questions: How are we helping users to achieve their goals?

Acquisition 98

Acquisition Strategy SaaS Underperforming Technical Team 98

User Pilot

JUNE 19, 2023

Chameleon pricing There are 3 Chamaleon plans : Startup – from $279/month Growth – from $999/month Enterprise – custom pricing 5. Help Scout Help Scout is a customer support platform that enables businesses to manage and automate customer inquiries and support. Additional viewers cost extra.

Systems Review 98

Systems Review Management SaaS Education 98

Baremetrics

AUGUST 20, 2019

Intercom provides products for lead generation, customer engagement, and customer support, as well as an all-in-one bundle that combines the three together. On top of those, they also offer add-on features like custom bots, product tours, an answer bot, and help center articles each for an additional subscription charge.

Innovation 105

Innovation Payment Methods Payment Solutions Payments 105

SaaStr

JULY 29, 2022

You want to have advocates, you want to have more customer support. But I think when you’ve gotten to a couple thousand customers without a self-driven motion, you need someone that’s a miner in sales. But no, like 80% of the world buys based on brand. You want to build community like Omar talked about.

Scale 273

Scale Scaling Sales Hiring Enterprise 273

User Pilot

OCTOBER 28, 2020

Finally, WhatFix’s customer support seems to not be the best. Entry level pricing is $279 per month for 2000 users, which makes it one of the more expensive options. Secondly, WhatFix is very cagey on pricing. No bands are given on-site – it’s by quote only. Having said that, there is a free trial option. Pros of WhatFix.

Software Review 105

Software Review Software Onboarding Systems Review 105

OpenView Labs

JANUARY 14, 2020

It turns out that support looks very different, too. See here why PLG companies group sales, customer success, and customer support together. You may be surprised to hear the company was founded as early as 2000, yet has only become the behemoth it is in recent years. Acquisition strategies and product virality.

Scale 95

Scale Benchmarks User Experience B2B 95

SaaStr

NOVEMBER 13, 2020

I think every one of us that had lived through 2001 and 2002 or 2000, 2001, and then again, lived through ’08, ’09, we immediately pulled out our playbooks and we’re like, “Here it is, this is the downturn we’ve been waiting for.” Sunil Dhaliwal: What have I seen? Right out of the gate, everybody stopped.

Sales Recruiting 205

Sales Recruiting Development Team Review Technical Review Sales Hiring 205

How To Buy Saas

OCTOBER 10, 2024

Providing robust customer support, engaging with them, and understanding customer behavior is another essential step. It helps you with the perfect toolset to personalize your email marketing campaigns and create attractive and actionable newsletters for your clients and target customers.

Social Media 52

Social Media Marketing Business AI Search 52

SaaSHolic

FEBRUARY 23, 2022

Scott Maxwell Scott has been a Venture Capitalist since 2000. They have an incredible blog sharing their journey to $500k in monthly revenue , and after it’s success they’ve created two other blogs, one about customer support and another one specifically for the product. He’s tweets frequently and is definitely worth following.

Venture Capital 52

Venture Capital SaaS Social Media Entrepreneurship 52

User Pilot

JUNE 27, 2023

However, some users have mentioned limitations in analytics and customization options HelpScout is a user-friendly customer support platform with a collaborative inbox, knowledge base, and chat features. Provide omnichannel support without skyrocketing your customer support goals.

Software Review 52

Software Review SaaS Technical Review Onboarding 52

SaaStr

OCTOBER 31, 2019

Before I joined the venture capital industry many years ago, I was a software developer, and I worked for a startup around the 2000 time period. Many of these are names that you know, and this is actually the largest we’ve seen in history. I think it’s a really staggering stat.

Cloud 108

Cloud Scale AWS Artificial Intelligence 108

All that Saas

JULY 8, 2021

Increase your outreach and build customer relationships with Mailchimp’s automated emails and customer journey tool. Free – free forever, includes 2000 contacts, up to 12,000 emails per month with basic templates. month, consists of 50,000 contacts, 24/7 email and chat support along with A/b testing capabilities.

Software Review 52

Software Review Marketing Software Scale 52

How To Buy Saas

MAY 26, 2022

Pros: The product picking feature is amazing, and does not require a manual description of product images, allows sending of 2000 free messages per month by a user, and is user-friendly. Customer support is accessible with little or no effort. Cons: They have limited email design options, in comparison to other platforms.

B2C 52

B2C Software Review Scale Software 52

How To Buy Saas

MAY 23, 2022

Pricing: $2000/month. It is flexible because it can be customized to exactly how you want it to be. You are also entitled to very fast, personal customer support if you use Customer.io. Along with all of that, it also has integrated CRM and marketplace features. 4 Customer.io. A feature that sets Customer.io

Marketing 52

Marketing Social Media Marketplace as a Service Pricing 52

User Pilot

JUNE 27, 2023

TL;DR HelpScout is a user-friendly customer support platform with a collaborative inbox, knowledge base, and chat features. For example, Help Scout’s knowledge base feature can be used to provide self-service support options to customers, which can help them learn more about your product and increase their usage and adoption.

Software Review 52

Software Review SaaS Technical Review Onboarding 52

Outseta

OCTOBER 31, 2018

Live chat tools come with the promise of completely changing your approach to marketing, of revolutionizing the way you deliver customer support, and there’s even companies like Swayed that are building live chat tools with the goal of replacing sales reps altogether. LiveChat Software has 21,000 customers and was founded back in 2002.

Software Review 42

Software Review Technical Review Sales Hiring Venture Capital 42

User Pilot

MAY 12, 2024

With Userpilot, you’ll be able to track both product usage and user behavior to get a holistic view of how customers use your product — which will guide future development, improve the user experience, and inform your growth efforts. Help Scout is a help desk software solution designed to help businesses provide seamless customer support.

Software Review 52

Software Review SaaS Onboarding Technical Review 52

How To Buy Saas

FEBRUARY 4, 2021

To check and analyze the customer experience, it gives an option to conduct polls and get the opinion of the potential customers through live chat. Offers 24/7 customer support that can interact with people in several languages and ensures complete guidance. The role of customer support can never be denied.

Payment Solutions 59

Payment Solutions Software Review Payments Payment Methods 59

User Pilot

JUNE 27, 2023

However, customization options may be limited, and it’s more focused on intuitive experiences than advanced analytics. HelpScout is a user-friendly customer support platform with a collaborative inbox, knowledge base, and chat features. Lack of NPS response tagging which makes it difficult to analyze user sentiment.

Software Review 52

Software Review SaaS Onboarding Pricing 52