Neil Patel

JANUARY 27, 2021

For instance, Bluehost offers free domains to its users who sign up for its subscription plans. . Customer Support. Not many people consider the level of customer support offered by a web host provider, which is a mistake. Again, 120GB of bandwidth is enough for 2000 daily page loads of a 4GB website.

Technical Review 132

Technical Review Cloud Systems Review Software Review 132

User Pilot

JUNE 19, 2023

Such systems are hosted and maintained by the software provider, and users can access them from their internet browser – often for a subscription fee. A self-hosted LMS, on the other hand, is installed on the customer’s own servers. It offers a range of features that you can leverage for customer onboarding and education.

Systems Review 90

Systems Review Management SaaS Education 90

SaaStr

NOVEMBER 12, 2019

So Pardot, SalesLoft and Calendly, you’re thinking, “How is this random guy from Atlanta 2000 miles away at the starting floor, at the ground floor of three pretty interesting SaaS companies?” Think of your salespeople, think of your VCs, think of your customer support people, people that take lots and lots of meetings.

Sales Recruiting 163

Sales Recruiting Scale Outsourcing Services Sales Hiring 163

Baremetrics

AUGUST 20, 2019

Intercom provides products for lead generation, customer engagement, and customer support, as well as an all-in-one bundle that combines the three together. On top of those, they also offer add-on features like custom bots, product tours, an answer bot, and help center articles each for an additional subscription charge.

Innovation 105

Innovation Payment Methods Payment Solutions Payments 105

User Pilot

MAY 17, 2024

Help Scout is a help desk software solution designed to help businesses provide seamless customer support. The platform offers a broad spectrum of features, including shared inbox, live chat, and knowledge base, to manage and organize customer support interactions. Customer support is only available through email.

Software Review 52

Software Review Technical Review SaaS Onboarding 52

SaaSHolic

FEBRUARY 23, 2022

We’ve decided to put together a killer list, categorized and organized to help you find and consume world-class SaaS and subscription content from the best people and companies in the market. Scott Maxwell Scott has been a Venture Capitalist since 2000. He’s tweets frequently and is definitely worth following. Thanks Katy!

Venture Capital 52

Venture Capital SaaS Social Media Entrepreneurship 52

SaaSHolic

FEBRUARY 6, 2023

We’ve decided to put together a killer list, categorized and organized to help you find and consume world-class SaaS and subscription content from the best people and companies in the market. Scott Maxwell Scott has been a Venture Capitalist since 2000. He’s tweets frequently and is definitely worth following. Thanks Katy!

Venture Capital 52

Venture Capital SaaS Social Media Entrepreneurship 52

Baremetrics

AUGUST 1, 2021

Customers and prospects can instantly get in touch with an agent in real-time and get their queries addressed within seconds. At every juncture of the customer lifecycle, ask yourself these two questions: How are we helping users to achieve their goals?

Acquisition 98

Acquisition Strategy SaaS Underperforming Technical Team 98

Intercom, Inc.

APRIL 22, 2019

He joined me for a conversation on tackling issues that come up as you scale your customer experience. Here are five quick takeaways: Businesses focused on scaling need to think of customer support as a revenue team , not a cost center. Leveraging customer support to drive revenue. Short on time?

Scale 156

Scale Scaling AI Search Underperforming Technical Team 156

SmartKarrot

MAY 14, 2020

With the evolution of the information age, specially in the last 5 years, where knowledge about any field is at fingertips, the competition for keeping the customers loyal to your brand has increased rapidly. And the evolution is still under the process with more and more software vendors switching to subscription based business models.

Customer Success 10

Customer Success Technical Review Software Review Business Model 10

User Pilot

OCTOBER 28, 2020

That is, you can’t buy it separately – you have to spend at least $149 per month extra on top of your Intercom subscription. Finally, WhatFix’s customer support seems to not be the best. Entry level pricing is $279 per month for 2000 users, which makes it one of the more expensive options. Source: intercom.com.

Software Review 105

Software Review Software Onboarding Systems Review 105

SaaStr

SEPTEMBER 6, 2019

* What does Jon mean when he says, “You have to constantly bring your customers to the forefront of your employees minds”? For non-customer facing roles, what can one do to give them that perspective? Does it work to ensure every function spends time in customer support? But you know, again, we’re 2000 people.

Sales Hiring 130

Sales Hiring Scale Underperforming Technical Team Software Review 130

All that Saas

JULY 8, 2021

Increase your outreach and build customer relationships with Mailchimp’s automated emails and customer journey tool. Free – free forever, includes 2000 contacts, up to 12,000 emails per month with basic templates. month, consists of 50,000 contacts, 24/7 email and chat support along with A/b testing capabilities.

Software Review 52

Software Review Marketing Software Scale 52

SmartKarrot

JULY 8, 2020

As this study in the Harvard Business Review showed, subscription customers, if given a fabulous experience, were 74 per cent more likely to renew as against the 43 per cent who didn’t have a good experience. Fact is, with so many services available out there, the customer is no longer bound to renew with you. SmartKarrot.

Software Review 10

Software Review Customer Success Systems Review Pricing 10

User Pilot

MARCH 14, 2019

You can customize your video’s style to fit your brand identities, add email subscriptions, different call-to-actions and many more. With its basic free forever plan, you can collect data for 2000 page views per day. With no doubt, chat support plays a significant role in user onboarding processes.

Onboarding 40

Onboarding Revenue Underperforming Technical Team User Experience 40

SaaSOptics

AUGUST 16, 2018

We were born and raised and bred serving the needs of early stage emerging and growth SaaS and subscription based businesses. Exclusively, we have a modern financial platform for early stage and growth subscription businesses and really focusing on three major pain areas of these businesses. Tim McCormick: 01:00:40 .

SaaS 40

SaaS Scale Sales Hiring Venture Capital 40

SaaSOptics

AUGUST 16, 2018

We were born and raised and bred serving the needs of early stage emerging and growth SaaS and subscription based businesses. Exclusively, we have a modern financial platform for early stage and growth subscription businesses and really focusing on three major pain areas of these businesses. Tim McCormick: 01:00:40 .

SaaS 40

SaaS Scale Sales Hiring Venture Capital 40

SaaSOptics

AUGUST 16, 2018

We were born and raised and bred serving the needs of early stage emerging and growth SaaS and subscription based businesses. Exclusively, we have a modern financial platform for early stage and growth subscription businesses and really focusing on three major pain areas of these businesses. Tim McCormick: 01:00:40. Let’s see.

SaaS 40

SaaS Scale Sales Hiring Venture Capital 40