ChurnZero

NOVEMBER 4, 2022

With sweeping layoffs, forecast misses, and budget cuts in the news, there’s one question running through the mind of every Customer Success leader right now: What can I do to prepare my department for the impacts of the economic downturn? Part of adopting an agile mindset means making fast decisions with the best information you have.

Customer Success 98

Customer Success Scale SaaS Finance 98

SaaStr

APRIL 23, 2024

Like many SaaS startups, Databricks had a big vision from the beginning, when people believed that no one cared about a unified data platform. Databricks had an incredible scale-up from $400M to $1.5B+ during former VP of Product Nadim Hossain’s time there. Now, he shares his top five learnings during his time at Databricks.

Technical Review 234

Technical Review Government Innovation Engineering 234

Neil Patel

DECEMBER 17, 2020

There’s a constant war between growing a business and keeping an operation lean, mean, and agile. Find opportunities for efficiency and automation. Missing steps and redundancies are plain as day. Disclosure: This content is reader-supported, which means if you click on some of our links that we may earn a commission.

Payments 131

Payments Payment Solutions Software Review Payment Services 131

Kellblog

JANUARY 30, 2021

I admit that I’ve been more than a little slow to put out this post, but at least I’ve missed the late December (and early January) predictions rush. Here a review of my 2020 predictions along with a self-graded and for this year, pretty charitable, hit/miss score. We’ll score that one a whopping, if optimistic, MISS.

Technical Review 143

Technical Review Payment Services Payments AI Search 143

How To Buy Saas

SEPTEMBER 1, 2023

In the ever-changing world of modern business, micro SaaS and micro-dropshipping have emerged as two shining stars in small-scale entrepreneurship. 1 What are Micro SaaS and Micro-Dropshipping? 1 What are Micro SaaS and Micro-Dropshipping? These small, flexible business models show what it means to be an entrepreneur.

Scale 40

Scale Technical Review Cybersecurity SaaS 40

Intercom, Inc.

JANUARY 14, 2021

With a background in computer science and an MBA, he soon realized that understanding the markets and customers is as important as building the products. And so, in 2014, he founded Productboard , a product management system that incorporates customer feedback and insights to help product teams build better products.

Strategy 225

Strategy Scale Systems Review Technical Review 225

FastSpring

MARCH 27, 2023

On this podcast, we share stories from global SaaS leaders like Ryan, that you can use to inspire new growth strategies in your own business. Ryan and his team noticed so many inefficiencies across the L&D workflows. “It Ryan called it a light bulb moment out of which the idea for Cognota was born. How are we going to do that?

Payment Solutions 95

Payment Solutions Payment Services SaaS Payments VP of Engineering 95

SaaStr

MAY 8, 2020

Prior to Work-Bench, Jessica was a Learning and Development Manager at Cisco Systems, where she worked with the Engineering organization on Agile transformation, innovation and culture. SaaStr’s Founder’s Favorites Series features one of SaaStr’s best of the best sessions that you might have missed. Loving our podcast content?

Sales Recruiting 176

Sales Recruiting Technical Review Sales Hiring Outsourced Development 176

SaaStr

APRIL 16, 2020

SaaStr’s Founder’s Favorites Series features one of SaaStr’s best of the best sessions that you might have missed. 325: Carolyn Guss is VP of Corporate Marketing @ PagerDuty, the company keeping your digital operations running perfectly with their real-time operations platform. Loving our podcast content? What tools do they use? *

Scale 180

Scale Underperforming Technical Team Leadership Branding 180

ChurnZero

MAY 20, 2021

But pinpointing and breaking down those investments and opportunity areas requires a level of self-awareness and understanding that you can’t gain unless you take a step back to see the bigger picture. When you build a Customer Success organization from the ground up, it’s easy to get caught in the trap of doing the wrong things well.

Customer Success 90

Customer Success Payments Payment Services Scale 90

Valuize Consulting

MARCH 2, 2022

As a fairly new discipline, Customer Success (CS) Operations is ripe with opportunities for companies to improve how they support customers and, in turn, increase revenue retention and expansion. When Senior Leadership understands the power of a CS Operations function, they see the vast opportunities that accompany the discipline.

Scale 52

Scale Leadership Customer Success Retention 52

Kellblog

MARCH 11, 2020

Some SaaS startups develop a form of zero-sum delusion early in their evolution, characterized by following set of beliefs. First, some SaaS companies deliberately run with a low set-up product, little to no services, and a customer success team that takes care of implementation issues.

Underperforming Technical Team 99

Underperforming Technical Team Sales Hiring Consulting Forecasting 99

User Pilot

JULY 29, 2021

One of the best in-app engagement solutions for SaaS is setting up customized onboarding experiences to personalize onboarding and increase engagement. More complex SaaS platforms usually have more than one use case. It can be quite confusing if you don’t know what tactics will improve customer engagement in your product.

Engagement 98

Engagement Software Review SaaS Onboarding 98

User Pilot

NOVEMBER 21, 2023

More importantly, you will find here 2 different checklists: one for new products and the other for updates or feature releases. We also share some best practices for product managers on how to pull off a successful product launch. Let’s get right into it! Once the product is out, use product analytics to track your success metrics.

Underperforming Technical Team 86

Underperforming Technical Team Sales Recruiting Social Media Market Research 86

User Pilot

JULY 13, 2022

Would you like to discover new ones that will give you valuable insights into product management ? If yes, you are in the right place! In our article, we introduce 20 of our favorite product manager blogs that every product pro should follow, regardless of their experience. Our favorite product management blogs.

Technical Review 94

Technical Review Management Leadership Systems Review 94

Valuize Consulting

DECEMBER 16, 2021

Customer retention is a top priority for growing SaaS organizations, but an equally important, yet often overlooked, concern is employee retention. I’m passionate about helping people drive efficiencies to achieve their goals faster; there are unlimited opportunities to do just that in Customer Success. Q: What was your first job?

Interviewing 52

Interviewing Customer Success Scale Government 52

SaaStr

DECEMBER 23, 2020

In Today’s Episode We Discuss: How Tamar made her way from Google and Amazon into the world of bottoms up SaaS with one of the leading companies of our generation, Slack. 411: Tamar Yehoshua is the Chief Product Officer @ Slack, the company providing a place where people get work done, together. What questions does she ask? Harry Stebbings.

VP of Engineering 244

VP of Engineering Software Review Technical Review Underperforming Technical Team 244

OPEXEngine

DECEMBER 23, 2020

Some SaaS startups develop a form of zero-sum delusion early in their evolution, characterized by the following set of beliefs. Zero-sum delusion is a serious issue for an early-stage SaaS business. Believing that: A customer has a fixed budget that is 100% fungible between ARR (annual revenue revenue) and services.

Underperforming Technical Team 52

Underperforming Technical Team Sales Hiring Consulting Forecasting 52

SaaStr

SEPTEMBER 4, 2020

Join PagerDuty’s CEO, Jennifer Tejada, as she discusses the need for agility and innovation and how automation is aiding adaptability and allowing enterprises to surge ahead. SaaStr’s Founder’s Favorites Series features one of SaaStr’s best of the best sessions that you might have missed. This episode is sponsored by Linode.

Scale 158

Scale Underperforming Technical Team Sales Hiring Branding 158

SaaStr

AUGUST 7, 2020

359: The Secrets to Vertical Growth, What it Really Takes to Build a $1B SaaS Company with Matt Garratt, SVP, Managing Partner @ Salesforce Ventures, Trisha Price, Chief Product Officer @ nCino and David Schmaier, CEO & Founder @ Vlocity. This episode is sponsored by Linode. This episode is sponsored by Guideline. Matt Garratt.

Payment Solutions 149

Payment Solutions Pricing Payments Payment Services 149

Baremetrics

APRIL 3, 2019

When we started Demio , we firmly believed that webinars were the most powerful marketing tool for bringing in leads and sales, but the results for our own webinar campaign were disappointing. People were registering, but less than 30% were showing up. Ready for the kicker? Ready for the kicker? We were using webinars to sell our own product.

Engagement 51

Engagement Underperforming Technical Team Content Marketing Growth Hacking 51

SaaStr

JANUARY 6, 2022

Sprinto helps SaaS companies become SOC-2 compliant, close enterprise deals, and pass vendor security assessments easily. use OneTrust to make trust a competitive differentiator, implementing central agile workflows across privacy, security, data governance, GRC, third-party risk, ethics and compliance, and ESG programs.

Government 226

Government compliance Enterprise Technology 226

Baremetrics

APRIL 3, 2019

When we started Demio , we firmly believed that webinars were the most powerful marketing tool for bringing in leads and sales, but the results for our own webinar campaign were disappointing. People were registering, but less than 30% were showing up. Ready for the kicker? Ready for the kicker? We were using webinars to sell our own product.

Engagement 40

Engagement Underperforming Technical Team Content Marketing Growth Hacking 40

User Pilot

JANUARY 29, 2023

What is agile release planning? TL;DR Agile release planning breaks the project scope into smaller chunks and prioritizes their delivery over a number of iterations. TL;DR Agile release planning breaks the project scope into smaller chunks and prioritizes their delivery over a number of iterations. What are its best practices?

Management 94

Management Software Review Technical Review Benchmarks 94

SmartKarrot

FEBRUARY 7, 2023

This eBook is our team’s attempt to share Implementation best practices, especially for SaaS / Product companies, based on our experimentation & learnings from the last several years. There is no better place to practice Agile Principles and the Lean Methodology than in Product Implementation. And often the biggest one.

Scale 10

Scale Customer Success Investment Innovation 10

SmartKarrot

FEBRUARY 6, 2023

This eBook is our team’s attempt to share Implementation best practices, especially for SaaS / Product companies, based on our experimentation & learnings from the last several years. There is no better place to practice Agile Principles and the Lean Methodology than in Product Implementation. And often the biggest one.

Scale 10

Scale Customer Success Investment Innovation 10

How To Buy Saas

APRIL 29, 2024

Well, that’s where accounting SaaS comes to the rescue. Well, that’s where accounting SaaS comes to the rescue. In this article, we’ll explore 12 ways in which accounting SaaS can help your business avoid a boatload of tax penalties while maintaining its accounting ethics. What Is an Accounting SaaS? Let’s dive in.

SaaS Payments 52

SaaS Payments Payment Services Payments Payment Solutions 52

Intercom, Inc.

APRIL 7, 2022

The company kickstarted the SaaS revolution we know so well today, but as SaaS was booming, so too was churning. The company kickstarted the SaaS revolution we know so well today, but as SaaS was booming, so too was churning. ” They only worked on things they deemed important; “no fluff,” they said.

Customer Success 118

Customer Success Technical Review Sales Hiring VP of Engineering 118

Intercom, Inc.

JUNE 3, 2021

And so, now’s the time to start thinking about accelerating our business strategies and grabbing the opportunities it brings. Beware of falling into the trap of exclusively going for easy money, snacking-type opportunities. Beware of falling into the trap of exclusively going for easy money, snacking-type opportunities.

Strategy 228

Strategy Software Review Development Team Review Sales Recruiting 228

SmartKarrot

SEPTEMBER 28, 2020

Chiming in with the thought leaders and experts from your niche is a never-to-miss opportunity. Sometimes it is just imperative to break free from the shackles of the 9 to 5 office life. It is nicer to take a break and catch up for some air. A vacation sounds great, doesn’t it? Hurry up and start bookmarking. 5th Annual CS100 Summit.

Customer Success 10

Customer Success Scale Technical Review Innovation 10

All that Saas

JUNE 22, 2021

In this Ayoa review, we will look at OpenGenius’s powerful mind mapping and online collaboration platform. Ayoa gives its users the speed and consistency to work, all while instantly recording their ideas for execution and providing them with better work practices. Working remotely has become many organizations culture for 2021. Video Chat.

Software Review 52

Software Review Technical Review Systems Review Payment Methods 52

SaaStr

APRIL 24, 2020

In Today’s Episode We Discuss: * How did John make his way into the world of SaaS over 2 decades ago and how did that lead to his running a $3Bn ARR business line at Adobe and lead to his joining Domo? 327: John Mellor is Chief Strategy Officer @ Domo, the company that allows you to leverage BI at scale to empower your team with data.

Scale 215

Scale Leadership Strategy Technology 215

yoursales

JANUARY 28, 2022

Generally speaking you want to move the needle on four dials in sales: the number of opportunities you're working on; the average deal value per opportunity; your conversion rate - at all stages of the sales process; how fast you move opportunities through the sales funnel. What is sales technology here to do?

Scale 111

Scale Payment Methods Payment Solutions Sales Recruiting 111

SaaStr

JUNE 15, 2021

Join 10,000 fellow founders, investors and execs for 3 days of unparalleled networking and epic learnings from SaaS legends from Sep 27-29 across 40+ open acres at the San Mateo County fairgrounds at the SF Bay Area. The first time Jeff joined us might have been the most special. 100% vaccinated with plenty of open sessions and open space!

Scale 287

Scale Underperforming Technical Team Engineering Wireless 287

ChurnZero

AUGUST 23, 2019

To talk about this newer role and shed some light on the evolution of Customer Success Operations and how it can impact SaaS businesses, we hosted a well-attended webinar earlier this week with Jason Conrad from the Customer Imperative. Q&A: Why It’s Time to Build a ‘CS Ops’ Role in Your Organization. . Q&A Recap.

Sales Hiring 40

Sales Hiring Scale Customer Success Retention 40

SaaStr

FEBRUARY 28, 2020

In Today’s Episode We Discuss: * How Karl made his way into the world of SaaS with the founding of Lucidchart having been Head of Business Development for Google in China and Head of Patents. * How does Karl think about retaining agility and flexibility with scale? Loving our podcast content? Why do they have a hiring committee?

Sales Hiring 218

Sales Hiring Scale CTO Hire CTO Coach 218

Intercom, Inc.

JULY 9, 2020

Previously, he ran SEO at Atlassian and Dailymotion so it’s no surprise that he is widely regarded as one of the foremost voices in the SEO arena. We were delighted to have him join us for this week’s episode. His is a fascinating story, which places him at the forefront of a discipline that has emerged within his own career span.

Technical Review 199

Technical Review Scale Underperforming Technical Team Software Review 199