Intercom, Inc.

APRIL 22, 2021

If you’re a senior engineer and want to further your career, what skills should you develop? In this episode of Inside Intercom, Brian Scanlan , our own Principal Systems Engineer, sat down with Will to talk about all things s taff engineer – what it is, how to get there, and what happens when you progress beyond a senior engineering role.

Technical Review 274

Technical Review Leadership VP of Engineering CTO Coach 274

User Pilot

APRIL 16, 2025

This fragmentation occurs when critical business information becomes scattered across disconnected systems, creating dangerous blind spots for product managers trying to make informed decisions. Data fragmentation prevents you from delivering the cohesive, personalized experiences your customers expect. Sound familiar?

Data 105

Data Underperforming Technical Team Systems Review Technical Review 105

Neil Patel

FEBRUARY 15, 2021

We also reviewed six more contenders for the best web hosting for WordPress. Given it’s rather steep (but justified) price tag, we recommend this web host specifically for: Medium to large publishers WordPress websites that rely primarily on online sales Fast-growing startups Professional web designers and developers.

Engineering 115

Engineering Technical Review Systems Review Software Review 115

OpenView Labs

APRIL 13, 2020

Proliferation of iterative, experiment-driven, nimble approaches to product development (also known as Agile). The convergence of these changes has led many to realize that “growth” is a team sport. It is no longer the job of Marketing or Sales to solely own revenue, nor Product the core user experience.

Systems Review 98

Systems Review Technical Advisors Scale Technical Review 98

User Pilot

AUGUST 30, 2024

What are its strengths and weaknesses? TL;DR WalkMe is a digital adoption platform designed to facilitate customer and employee onboarding through in-app experiences, like interactive walkthroughs , on-screen guidance, and self-service support resources. Or bad, because it adds unnecessary complexity? Let’s dive right in!

Technical Review 105

Technical Review Software Review Systems Review Underperforming Technical Team 105

Intercom, Inc.

DECEMBER 12, 2018

Stacks can be developed at the project, team, or functional level and are regularly used to improve internal collaboration, measure the impact of marketing activities and reach customers in new ways. Without this foundation, your marketing stack can become a set of siloed tools that will bog your team down in complexity.

Technical Review 223

Technical Review Technology Scale Marketing 223

How To Buy Saas

FEBRUARY 25, 2025

Effective sales teams are also 81% more likely to be consistent CRM users , underscoring how vital these systems are for success. Are you an enterprise needing deep customization and analytics, or a small business seeking user-friendly marketing integration? Great for inbound marketing teams and fast-growing businesses.

Scale 52

Scale Underperforming Technical Team Technical Review Software Review 52

User Pilot

AUGUST 26, 2024

Product data capture is essential for SaaS companies looking to understand user behavior, optimize user experiences, and drive product growth. This allows you to prioritize product development efforts and improve product performance. Generic experiences won’t effectively cater to this diverse user base.

Outsourcing Services 105

Outsourcing Services Data Underperforming Technical Team Software Review 105

Frontegg

JUNE 3, 2025

Password authentication in SSH allows users to access a remote system by entering a password associated with their account. It is one of the simplest methods for verifying user identity, requiring no special configuration beyond a username and password. Password reuse : Users may reuse passwords across multiple systems.

Underperforming Technical Team 52

Underperforming Technical Team Systems Review Cybersecurity Mobile 52

Neil Patel

JANUARY 10, 2022

Start assembling your team. The best solution is to be as diligent and prepared as possible. IT experts, SEOs, designers, analytics teams; they’ll all have invaluable opinions and advice on how to get it right—but also explain what can go wrong. Set Website Migration Budgets, Timelines, and Teams.

Underperforming Technical Team 118

Underperforming Technical Team Development Team Review Systems Review Software Review 118

User Pilot

MARCH 23, 2025

The only way to have a fighting chance is by focusing on the user experience within your mobile app. Try to understand what the in-app user journey is like. Why aren’t app users engaging with it more? And how can you turn them into active users? MAU: 10,000 unique users who log in monthly.

Mobile 55

Mobile Underperforming Technical Team Engagement Metrics 55

User Pilot

OCTOBER 11, 2022

We’ll also learn to use in-product experiences to manage customer dissatisfaction and prevent them from putting a dent in your business. Customer dissatisfaction arises due to a shortcoming of your business concerning your product or customer service. Dissatisfaction due to the product value offered and the price asked for it.

Underperforming Technical Team 98

Underperforming Technical Team Software Review Onboarding Scale 98

Frontegg

APRIL 5, 2021

Authentication processes are put in user management systems to verify the identity of a user so that the system is sure that the user logging in will have access to the data that concerns them only. Authentication is the boundary between the user & data, it needs to be as secure and strong as possible.

Artificial Intelligence 96

Artificial Intelligence Underperforming Technical Team Systems Review Banking 96

User Pilot

JULY 14, 2024

TL;DR Customer segmentation separates users into smaller groups based on shared characteristics to personalize user experiences and optimize marketing campaigns. – Technographic — preferred device, browser, and system. – Needs-based — what your users are looking to solve with your product.

Software Review 109

Software Review Underperforming Technical Team Customer Lifetime Value User Experience 109

User Pilot

MARCH 30, 2025

Some ways to approach this strategy include: Offering a free trial or freemium plan to allow new users to realize the value of your app before they commit to a plan. Use referrals to encourage users to refer your app to others. Ask users to leave reviews on the app store to add social proof to your app. If its below 1.0,

Mobile 62

Mobile Acquisition Software Review Social Media 62

User Pilot

JULY 23, 2024

They represent the customer’s voice and collaborate with product teams and stakeholders. The RICE framework evaluates features by weighing their Reach, Impact, and Confidence against the Effort required for development. A product manager or owner is responsible for prioritizing product features.

Management 111

Management Underperforming Technical Team Systems Review Scale 111

Intercom, Inc.

OCTOBER 5, 2022

Not just in product reviews, roadmap meetings, or design critiques from product people, but across the company. There are several common patterns among failed solutions: The team didn’t have a good understanding of the problem to begin with. Your product is a system. Good product teams keep going, keep asking why.

Underperforming Technical Team 118

Underperforming Technical Team Systems Review Engineering Interviewing 118

User Pilot

APRIL 22, 2024

Any help that involves the technical team. Whether it’s through developer’s docs, tweaking the code, or providing integration assistance. Help desks, resource centers , live chats, or any other way in which the user can seek the answers without needing a representative to intervene. Product tutorials. Help Scout.

Strategy 105

Strategy Technical Review Technical Support Systems Review 105

User Pilot

APRIL 15, 2024

From poor onboarding to slow response times and inadequate self-serve support, customer pain points significantly impact the customer experience, potentially leading to dissatisfaction, negative online reviews, and churn. By addressing these issues, you create a smoother, more intuitive customer experience.

Communication 105

Communication SaaS Payments Payment Methods Payment Solutions 105

User Pilot

MARCH 17, 2025

Looking for the best tools for interactive user guides for your company? There are plenty of solutions for interactive user guides on review sites, but they dont make the choice any easier. Users get access to help just when they need it. What users say about Chameleon Chameleon has a decent 4.4-star

Software Review 52

Software Review Underperforming Technical Team Technical Review Pricing 52

User Pilot

FEBRUARY 20, 2023

TL;DR Product analytics is the process of collecting and analyzing data about product usage and user behavior. Product analytics tools empower teams to make informed decisions on how to add more value and offer a better user experience. Pendo is a product adoption platform famous for high-quality analytics solutions.

Software Review 98

Software Review Systems Review Underperforming Technical Team Mobile 98

User Pilot

JANUARY 12, 2023

The 4 principal ways to monitor user behavior in SaaS include tracking feature usage, custom behavior tracking with events, using heatmaps , and user funnel analytics. UBA allows you to personalize user experiences and better understand customer needs. How to track user behavioral data. Ready to practice?

Artificial Intelligence 98

Artificial Intelligence SaaS Software Review User Experience 98

User Pilot

MARCH 30, 2025

Many product teams know this feeling: mobile user retention is dropping, even after big updates and splashy feature releases. Ive seen various online forum discussions where people often share short-term fixes like heavy marketing or minor feature tweaks, hoping to retain more users. Get it wrong, and you risk high churn.

Payment Solutions 52

Payment Solutions Retention Payment Methods Strategy 52

Stax

MAY 21, 2024

We’re seeing a similar trend in the legal industry, where law firms rely on case management systems to run their businesses. With management systems’ continual growth and improvement, it’s no wonder software sales are at an all-time high. If you’re selling law practice management systems to law firms, you’re definitely not alone.

Payment Solutions 88

Payment Solutions Payment Services Payments Software Review 88

User Pilot

OCTOBER 30, 2022

In this article, you’ll discover: Why the customer experience is key to customer retention and driving business growth, especially for SaaS companies. The 3 main components of customer experience. 17 practical strategies for improving your user experience. Implement a tracking system. Involve your team.

Scale 97

Scale SaaS Underperforming Technical Team Systems Review 97

SaaStr

MARCH 26, 2019

Stripe today has more than 1,400 employees and processes billions of dollars for millions of users worldwide. Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. Know your forever user.

Scale 157

Scale Payment Services Payment Methods Scaling 157

SaaStr

SEPTEMBER 12, 2019

At Twilio, I think my entire job there my first two years was throwing t-shirts at people, because everyone had a Twilio t-shirt I think in the developer community in 2010, and that was our marketing strategy. Your sales team becomes more efficient, your customer success team becomes efficient, your customers like you more.

Investment 108

Investment Underperforming Technical Team Sales Hiring Software Review 108

User Pilot

FEBRUARY 21, 2023

TL;DR Heap is a digital insights platform that allows product teams to track user behavior in mobile and web-based applications. Both Pendo and Heap support funnel analysis which allows product managers to identify friction points and optimize the product to help users experience value in less time.

Software Review 98

Software Review Underperforming Technical Team Technical Review Systems Review 98

User Pilot

MAY 29, 2024

Foster cross-functional team collaboration and communication. Best tools to use in your product development process: Userpilot – best tool for designing in-product experiences. Figma – best tool for product designers to create interactive prototypes and user interfaces. User empathy map. How to begin?

Underperforming Technical Team 105

Underperforming Technical Team Software Review Market Research Technical Review 105

User Pilot

DECEMBER 22, 2023

Who is responsible for user research at your SaaS? Are all teams involved or is it just a select few with specialist expertise? It also helps them better understand user needs and preferences and fosters a customer-centric culture. To see how Userpilot can help you democratize user research in your company, book the demo!

Underperforming Technical Team 105

Underperforming Technical Team Data Analysis Software Review Systems Review 105

User Pilot

AUGUST 14, 2023

Analyzing user sentiment is an essential step for all product developers and marketers to take. TL;DR Survey bias occurs when feedback deviates due to the influence of a surveyor or respondent leading to inaccurate feedback collection. Different types of survey bias Survey responses may become biased due to various reasons.

Underperforming Technical Team 92

Underperforming Technical Team Scale Technical Review Systems Review 92

User Pilot

JUNE 22, 2023

Addressing this burden enhances the customer experience, leading to greater overall satisfaction. In this article, we will learn how to effectively reduce the load on your customer support team with 11 effective tactics. TL;DR Product complexity, new features and updates , and poor onboarding can lead to high customer support loads.

Customer Support 95

Customer Support Underperforming Technical Team Social Media AI Search 95

User Pilot

JANUARY 8, 2024

TL;DR A customer acquisition strategy is a comprehensive plan for attracting, engaging, and converting new customers into paying users. How Clearcalcs improved user activation with Userpilot. Go over the testimonials and highlight specific outcomes and experiences to make the testimonials relatable and compelling.

Acquisition 105

Acquisition Strategy Social Media Underperforming Technical Team 105

User Pilot

SEPTEMBER 20, 2024

Let’s face it: qualitative data analysis is vital to understanding why users act in a particular way and how they feel about your product in a way that quantitative product analytics can’t. This article will teach you how to analyze qualitative data to inform product development and improve the product experience.

Data Analysis 105

Data Analysis Data Software Review Interviewing 105

All that Saas

JULY 1, 2021

Today, we will have an in-depth PackageX Mailroom review – one of the best mailroom management solutions available in the market. Before we start this PackageX Mailroom review, let’s first understand why we need such software. PackageX Mailroom Review (2021) – Mailroom Management Software.

Software Review 52

Software Review Technical Review Systems Review Pricing 52

User Pilot

JANUARY 9, 2024

In the market for product design tools to support your workflows and help your team work better? A quick Google search will show you heaps of tools, and you may even experience decision fatigue trying to choose the best. In this article, we distilled it to just 15 tools, showing each product’s strengths and weaknesses.

Software Review 105

Software Review Underperforming Technical Team Mobile Technical Review 105

User Pilot

FEBRUARY 22, 2024

It can also serve as a source of invaluable feedback for product development. You’ll also need to hire the right individuals for your customer support team and invest in training them and providing them with the tools for success. Competitive advantage : Customers stop doing business with an organization due to poor support.

Customer Support 101

Customer Support SaaS Software Review AI Search 101