Intercom, Inc.

DECEMBER 22, 2020

This year, we launched Scale , a new content strand focusing on how industry leaders are propelling their companies forward by keeping their customers front and center. . When we created Scale, we had no idea what the year would hold in store; we simply knew that investing in long-term customer relationships was the key to success.

Scale 220

Scale Scaling Customer Support Interviewing 220

SaaStr

NOVEMBER 28, 2022

These two departments are a SaaS company’s most important; without their alignment, there is no growth or scale. Another strategy we often see is moving from a PLG model to a sales assistive model with a more established sales team that can sell the product to the customer. . New service offerings. Mergers and acquisitions.

Scale 198

Scale Finance Sales Hiring Scaling 198

SaaStr

SEPTEMBER 8, 2020

Check out the session here: Algolia also summarized their Top 5 take-aways here , and below: Most SaaS founders start out the same way— armed with ample expertise of the technical details that go into a product and with limited experience of other aspects of scaling, such as sales. On finding product-market fit in the early stages.

Scale 231

Scale Sales Hiring Technical Advisors Scaling 231

Sales Hacker

SEPTEMBER 17, 2020

The answer is simple — technology. Today, we’re going to show you how to use technology to set up a process for personalization at scale. The Demand for Personalization in Sales. In the book, Tech Powered Sales: How to Unleash the Modern Sales Stack, Justin Michael and Tony J. Getting to Know Your Audience.

Scale 84

Scale Technology Scaling Sales 84

SaaStr

NOVEMBER 13, 2020

On December 8, join @Talend #CMO @LaurenV for a roundtable session at @saastr Scale 2020 "The Five Hardest #Marketing Decisions to Make and How to Get Them Right with Talend." Our next big digital mega-event SaaStr Scale is coming up soon, Dec 8-9!! Javier Molina, VP of Corporate Sales, MongoDB. Todd McKinnon, CEO, Okta.

VP of Engineering 178

VP of Engineering Scale Scaling CTO 178

SaaStr

DECEMBER 18, 2023

At SaaStr Annual , IBM’s VP of Software and Technology Raj Datta and Director of Startups Kylie Rutherford shared how AI is changing the game for companies of all sizes. Facing Challenges Scaling AI 86% of CXOs say they will adopt AI and need it to move forward because it’s critical to their business.

AI 236

AI Technology Scale Startup 236

SaaStr

JULY 20, 2022

generate momentum, they will inevitably need to scale up. For whatever reason, the company is ready to exit startup status and prepare to scale-up. Dave Kellogg, Executive-In-Residence at Balderton Capital, breaks down the most common mistakes companies make when going from startup to scale-up. Be realistic in self-assessment.

Scale 192

Scale Technical Advisors Sales Hiring Technical Review 192

SaaStr

APRIL 25, 2023

In last week’s Workshop Wednesday , President Sales & Field Engineering Chris Donato and SVP Business Development & Ecosystem Shelli Vivona shared how to scale out a go-to-market org. Celonis started 12 years ago in Germany and recently began its move into the U.S. This has resulted in amazing hypergrowth.

Scale 180

Scale VP of Engineering Sales Hiring Engineering 180

SaaStr

JUNE 13, 2021

It’s been great to have the CEOs of Qualtrics join us multiple times over the years, as it scaled from a late-stage startup to IPO to $8B+ acquisition. Fast forward to today, and Qualtrics is now worth $20B and CEO Zig Serafin joined us to share his lessons in scaling with Julia Laroche, Correspondent at Yahoo Finance.

Scale 174

Scale Scaling Business Model Company Culture 174

SaaStr

JANUARY 21, 2022

You might feel confused about where to begin, how to scale up, which mistakes you should avoid, and things you should consider before expanding. Now, let’s look at ten learnings that Dorian gathered while scaling Grammarly from a Consumer to an Enterprise brand with B2B offerings. Enter your email below for the latest SaaStr updates.

Scale 204

Scale SMB Enterprise Sales Hiring 204

SaaStr

OCTOBER 5, 2022

Confluent’s President of Field Operations, Erica Schultz, explores different tactics businesses can employ to scale revenue and increase efficiency in the current macro environment. As you look to scale your business and make your processes more efficient, it’s essential to foster a shared understanding of who your target customer is.

VP of Engineering 195

VP of Engineering Scale Scaling Sales Hiring 195

SaaStr

SEPTEMBER 14, 2020

Automation at scale. By 2030, it is predicted to take over all technology and software. 3: In the cloud economy, scale wins. In the last decade cloud companies have scaled much more rapidly than in the past. 4: Invest behind the cloud sales and marketing curve. . Nail it before you scale it. #5:

Technical Review 299

Technical Review Cloud Software Review Technology 299

Intercom, Inc.

OCTOBER 24, 2018

How do you scale a support organization without breaking the budget or killing the quality of the customer experience? It’s an age old question for anyone leading a customer support organization, the sort of challenge that requires continuous innovation as a company and its customer base expands. Automation.

Scale 178

Scale Customer Support Scaling Strategy 178

Sales Hacker

JUNE 29, 2022

The challenge many sales and post-sales teams face is finding the balance between volume and precision. They’re seeking the sweet spot between reaching people at scale and personalizing touchpoints for a high return on investment. Read: Sales Hacker’s Complete Guide to Personalization at Scale.

Scale 79

Scale Scaling Investment Strategy 79

Stax

FEBRUARY 20, 2024

Stax Payments , a leading payment technology provider, has appointed Mark Sundt as Chief Technology Officer. Sundt brings more than 30 years of expertise as a technology leader to his new role, with a deep background in payments and transforming businesses with groundbreaking technology solutions. and Canada.

CTO 88

CTO Stax Payments Merchant Services 88

SaaStr

MARCH 31, 2022

Jessica Alexander, Senior Director Cloud Technology & OEM Partnerships, Crowdstrike. This episode is an excerpt from a session at SaaStr Scale. And IDG just recently released the 2020 Cloud Computing Survey that showed over one third of IT budgets are spent on cloud computing technologies. Rico Mallozzi, Sr. Jabari Norton.

Scale 197

Scale Marketplace as a Service Cloud SaaS Payments 197

OpenView Labs

NOVEMBER 9, 2021

Once dominated by relationships, sales today (especially SaaS sales) are equally propelled by technology. With the broad adoption of CRM, the rise of the sales tech stack, and the advent of social selling and other digital sales channels, the sales landscape has shifted dramatically. Scaling SaaS Sales.

Scale 91

Scale Sales Hiring Scaling Technical Review 91

Sales Hacker

AUGUST 12, 2020

Scaling Your Personalization. This is the downside of the modern Sales Assembly Line — both buyer and seller feeling like a cog in the wheel. Instead we need to focus on using our own voices and words to send each prospect a unique message. AI can help scale this, but we need to be careful not to rely too heavily on it.

Scale 109

Scale Scaling AI Search AI 109

User Pilot

JULY 4, 2023

Read on to discover how to cross the chasm and scale your technology company. The chasm is the gap in the technology adoption lifecycle between the early adopters (early market) and the early majority (the pragmatists). The technology adoption lifecycle is a model that draws inspiration from research conducted by Everett M.

Scale 84

Scale Scaling Technical Review SaaS 84

SaaStr

JUNE 27, 2019

Erica has led New Relic through massive growth, scaling the company’s enterprise business 10x since she joined the business pre-IPO. Erica will share the five critical steps (and some lessons learned along the way) for scaling in the enterprise. We operate at great scale. Want to see more content like this?

Scale 174

Scale Enterprise Scaling Sales Hiring 174

Totango

JUNE 8, 2022

Organizations who are proficient in scaling their recurring revenue models are what we at Totango like to call “customer success pacesetters.” In this article, we’ll discuss four key takeaways from their discussion and be sure to check out the full webinar below. . Eliminate Chokepoints . Enable Digital-First Customer Success.

Scale 88

Scale Scaling Revenue Customer Success 88

Tom Tunguz

AUGUST 23, 2020

To scale, a company must find customers in ever larger numbers. The ideal scenario is one where purely external signals confer a prospect’s propensity to buy. A prospect experiences hypergrowth is perfect example. The more external the signal of lead quality, the easier the demand generation task will be.

Scale 234

Scale Headcount Sales Startup 234

Buffer Resources

AUGUST 16, 2023

However, scaling a business into a seven-figure enterprise is a completely different ball game altogether. So, how could these startups scale while others struggled to find their footing? So how did I scale my PR agency to a coveted seven-figure powerhouse? To scale and truly stand out, I needed to niche down.

Scale 89

Scale Scaling Strategy Social Media 89

SaaStr

MARCH 10, 2020

Rely on your success, know you are doing something right and scale faster. That was the most over the top entrance that the sales leader for a company that moves boxes around the world has ever gotten. We’ve scaled it pretty far pretty quickly. So we did about 442 million in sales last year. FULL TRANSCRIPT BELOW.

Scale 197

Scale Sales Hiring Sales Recruiting Scaling 197

SaaStr

NOVEMBER 8, 2023

You have to lead the team, live up to the values, hit quotas and targets, and make money. This is a common mistake founders make — getting a new Head of X when you get to a certain point in business, missing a sales number, the product isn’t what you want, there’s too much churn, etc. Your average sales quota is $1M.

Scale 235

Scale Sales Hiring SaaS Scaling 235

Intercom, Inc.

DECEMBER 5, 2019

On this week’s episode of Scale, Matt Rogers, Head of SaaS Initiative at Google, is here to enlighten us. Over the course of his conversation with Amanda Connolly, Matt covers the challenges faced by SaaS companies both starting out and scaling in today’s swiftly evolving market. Another great use case?

Scale 118

Scale Scaling Artificial Intelligence Business 118

Intercom, Inc.

JULY 11, 2019

If you’re a leader, he says, don’t try to scale your job. Since 2010, he’s helped the company grow to more than 40,000 customers and helped scale the support team to more than 500 employees to assist those users. Here are five quick takeaways: Most sales and support teams talk about their jobs as a funnel. Short on time?

Scale 188

Scale Scaling Sales Hiring Underperforming Technical Team 188

SaaStr

FEBRUARY 25, 2020

Just like filing your income tax returns or hanging that state-mandated safety poster up in your break room, sales tax is a back-office pain point, not a profit center. . That makes sales tax compliance easy to ignore… until it becomes a problem. . Why is sales tax such a pain for SaaS companies? There are a few reasons.

Merchant Services 172

Merchant Services Scale Technical Review Sales Hiring 172

SaaStr

FEBRUARY 7, 2024

Let’s deep dive into how combining innovative demand gen strategies with a modern tech stack and specific team setup can provide a winning formula for scaling B2B growth, even with low budgets of greater than a 2x burn multiple. In this playbook we’ll share: Automated outbound at-scale strategies. So you have a 2.4x

Scale 223

Scale Sales Hiring Strategy Marketing 223

ChurnZero

JANUARY 26, 2022

82% of marketers say that “active customer retention” is one of the most important objectives for their CRM team , leading many Marketing and Customer Success team members to seek out new ways to understand customer pain points and improve the customer experience. In Marketing and Sales, personalization is the key to building relationships.

Scale 97

Scale Churn Scaling Retention 97

Valuize Consulting

NOVEMBER 25, 2021

Achieving Customer Success At Scale. In today’s digital-first world, your Customer Success (CS) program is only as good as the technology and data behind it. To find out how to leverage CS technology to accelerate scale, I spoke with Nicole McLaren , Customer Success Technology Consultant at Valuize.

Scale 52

Scale Technical Review Technology Interviewing 52

Intercom, Inc.

APRIL 22, 2019

His new venture focuses on creating a central knowledge network for scaling businesses so that employees aren’t wasting hours by chasing down important resources and company history scattered across a host of apps like Google Docs, SharePoint sites, Evernote and more. Collaboration pains increase as you scale. Short on time?

Scale 156

Scale Scaling AI Search Underperforming Technical Team 156

SaaStr

JUNE 1, 2023

Make is the leading visual platform for anyone to design, build, and automate anything – from tasks and workflows to apps and systems – without coding. Make enables individuals, teams, and enterprises across all verticals to create powerful custom solutions that scale their businesses faster than ever. We are Worldline.

Scale 195

Scale Payments Payment Solutions Artificial Intelligence 195

Neil Patel

NOVEMBER 3, 2021

Data labeling is used in various industries, including healthcare, finance, research, automotive, and technology. With the growth of artificial intelligence (AI) technology, data labeling has also become integral to marketing. With scaled data labeling, you can train your algorithm to analyze customer review sentiments.

Scale 125

Scale Outsourcing Services Artificial Intelligence Scaling 125

Totango

JUNE 8, 2021

A lot of times, a user journey mapping exercise turns into a lead routing exercise, like what do we want them to do from Point A to Point B, when in fact, you need to think about the user himself. From there, we can use the technology to fine tune and iterate. And then, the commonalities just jump off the page.

Scale 117

Scale Scaling Technical Review Systems Review 117

Sales Hacker

MAY 22, 2020

Looking for a prospecting email template you can easily personalize and that works for almost any situation? That’s key, because as you and I both know, if you’re sending a prospecting email to just one prospect, you might be able to write an email so personal that the recipient may mistake you for a childhood friend.

Scale 110

Scale Sales Social Media Scaling 110