Payrix

APRIL 24, 2024

Andy Meadows, the Head of Partner Success at Payrix joins host Ian Hillis to continue their conversation about building a successful Embedded Payments strategy. Andy suggests that there is an immediate and discernible value-add for software companies to embed payments as a means for retention of SaaS revenue. Did you miss Parts 1-3?

Payments 162

Payments Embedded Payments Merchant Services Payment Solutions 162

User Pilot

MAY 2, 2024

Poor customer retention drains your resources, reduces revenue, brings operational instability, and harms your reputation. Fortunately, there are things you can do to reverse the trend. In the article, we share 24 customer retention marketing tactics that will help you reduce churn and increase your product performance.

Retention 84

Retention Marketing Customer Lifetime Value Onboarding 84

User Pilot

MARCH 25, 2024

A user activity trend can provide key insights into changing user behavior and help you increase conversion rates and product engagement. In this article, we’ll dig deeper into what user activity trends are and outline the key tips to monitor them. TL;DR A user activity trend represents a pattern or change in user behavior over time.

Trends 87

Trends Acquisition Retention Engagement 87

User Pilot

JUNE 6, 2024

To do this, tracking customer retention metrics is essential. TL;DR Customer retention is crucial for SaaS businesses. Measure customer retention with metrics like Customer Retention Rate, Customer Churn Rate, CLV, and MRR Churn. Tracking customer retention metrics is vital because it directly impacts revenue.

Retention 52

Retention Metrics Customer Lifetime Value Scale 52

Blulogix

FEBRUARY 19, 2024

With the cost of acquiring new customers significantly higher than retaining existing ones, businesses are increasingly focusing on innovative strategies to enhance customer experiences and reduce churn. Retention, on the other hand, focuses on maintaining these subscribers over time, turning them into loyal advocates for your brand.

Retention 52

Retention Engagement Strategy AI Search 52

Totango

NOVEMBER 27, 2023

After several years of relentless pursuit of new business, 2023 made it clear to many companies that growth at all costs is not a sustainable strategy. Forrester recognizes the value customer success platforms can provide to B2B companies looking to foster retention, growth, and advocacy.

Trends 92

Trends Customer Success Machine Learning Artificial Intelligence 92

User Pilot

FEBRUARY 25, 2024

Since user preferences are always evolving, you need to be agile and swiftly adapt to new user behavior trends. TL;DR User behavior trends are not the same as consumer behavior trends. Here are the top trends to watch out for. Predictive analytics are driving business decisions such as product and marketing strategy.

SaaS Payments 92

SaaS Payments Trends Payment Solutions Payment Methods 92

User Pilot

JUNE 19, 2023

What is cohort retention analysis? How do you leverage it to reduce churn and improve your retention rates ? TL;DR Cohort retention analysis tracks how distinct groups of users engage with the product over a period of time. Predictive cohort analyses use historical data to forecast future trends. Let’s get right to it!

Retention 80

Retention Social Media Customer Lifetime Value Acquisition 80

User Pilot

AUGUST 16, 2023

Without retaining users , you’re throwing away money and resources spent acquiring customers that’s why having a retention playbook is helpful. A user retention playbook will keep your customers happy and continue using your product for longer. Use loyal users and growth loop strategies to bring in new users.

Retention 95

Retention Social Media Customer Lifetime Value Churn 95

User Pilot

MAY 21, 2024

Simply put, churn measures how many customers businesses are losing over time — a central concern for companies dependent on customer retention , like those in the SaaS industry. It’s a key metric for assessing customer satisfaction and retention. Understanding why customers churn is crucial for retention strategies.

Churn 52

Churn Retention Software Review Metrics 52

User Pilot

NOVEMBER 29, 2023

Looks like it’s time to call in a retention specialist. A dynamic retention specialist will implement proactive strategies to improve the customer experience and increase loyalty, thus improving customer retention. Developing strategies to reduce churn and increase customer lifetime value.

Retention 89

Retention Customer Lifetime Value Churn Outsourced Development 89

User Pilot

APRIL 22, 2024

But what strategies work? In this article, we’ll share 17 best practices that you can implement today to increase retention , revenue, and engagement. TL;DR Customer success builds long-lasting relationships, increases customer retention , lifetime value , and advocacy, and informs product development.

Customer Success 72

Customer Success Retention Software Review Customer Lifetime Value 72

Totango

APRIL 4, 2024

Revenue retention hinges on the collaborative efforts of CS and sales teams as they collectively shepherd customers throughout the lifecycle journey, from acquisition to retention and expansion. The ongoing trend is toward sustainable growth, which demands that CS teams take on more revenue responsibility.

Customer Success 89

Customer Success Retention Revenue Sales 89

User Pilot

NOVEMBER 27, 2023

Wondering how churn rate vs retention rate are different? Both metrics are important to track if you want to implement a successful product retention strategy. Other important metrics related to churn and retention efforts. Ways to analyze churn and improve retention rates based on the data.

Churn 76

Churn Retention Benchmarks Customer Lifetime Value 76

Intercom, Inc.

AUGUST 26, 2020

With a focus on ROI, nearly a third (30%) plan to measure their team’s impact on customer retention. Below we dive into each of the five key trends from our research. For decades, businesses subscribed to the same reactive support strategy: answer every question as it comes in and hope your team can keep up.

Trends 233

Trends Scale Headcount Technology 233

Chart Mogul

JUNE 1, 2023

Companies with best-in-class retention grew at least 1.8x In an uncertain market, customer retention is key. So if you are keeping a close eye on your retention metrics this year, you’re not alone. Retention is one of the most important metrics when building a successful SaaS business. What is customer retention?

Retention 90

Retention Metrics Benchmarks SaaS 90

User Pilot

MAY 16, 2023

Looking to implement the top customer engagement trends in 2023 for your SaaS business? Staying on top of the engagement trends is a must for product growth and staying ahead of your competition. This article has compiled the top 13 SaaS customer engagement trends you should follow in 2023 to help you navigate the emerging trends.

Trends 93

Trends Engagement Artificial Intelligence Machine Learning 93

User Pilot

OCTOBER 15, 2023

Trend analysis reports help you make data-driven decisions that boost SaaS performance metrics such as user activation, product stickiness, and retention. This article helps answer core trend analysis questions. TL;DR Trend analysis is the process of tracking and analyzing changes in key metrics over time.

Trends 88

Trends SaaS Technical Review Retention 88

CustomerSuccessBox

APRIL 29, 2022

If not, start focusing on customer retention. Plan the best SaaS Retention strategies that ensure customers stay with you for long. Customer retention is critical to your company’s long-term success. 10 Best SaaS Retention strategies for your business! Incentivize Customer Retention.

Retention 52

Retention Strategy Business SaaS 52

Totango

AUGUST 29, 2019

Apply a few key customer retention optimization strategies to build deep, lasting customer relationships. Why Retention Matters. Retention is a result of the customer experience. When practicing customer retention optimization, keep in mind that the success of your clients is the success of your company.

Retention 87

Retention Strategy Customer Lifetime Value Churn 87

User Pilot

MAY 13, 2024

Let’s go over 8 SaaS dashboard examples based on different goals and use cases: SaaS metrics dashboard monitors overall product health by tracking user and company activity, feature engagement, and user retention. Trends of active users and companies. User retention analysis. Conversion trends. Time to activation trend.

Metrics 86

Metrics SaaS Acquisition Retention 86

User Pilot

JANUARY 9, 2023

Can personalized retention marketing grow your customer’s lifetime value and customer retention rate? This article considers all you need to know about retention marketing. How can a personalized experience help drive retention? What personalized customer retention strategies are open to you?

Customer Lifetime Value 85

Customer Lifetime Value Retention Marketing Scale 85

User Pilot

JULY 12, 2021

How much does your business stand to gain from using customer retention analytics? Effective retention takes more than just using your intuition to determine what will keep customers satisfied. Customer retention analytics identify rates and sources of churn among your customer segments. What is customer retention analytics?

Retention 97

Retention Technical Review Software Review Churn 97

Totango

FEBRUARY 10, 2021

A customer success strategy is a proactive plan for guiding your clients to outcomes that satisfy their needs. When your customers enjoy more value, your product adoption rates rise and customer retention rates go up. Automate your customer success strategy with customer success software. Proactively guide customer growth.

Scale 85

Scale Customer Success Retention Strategy 85

Subscription Flow

DECEMBER 18, 2023

However, we have come up with some different subscription box trends that you can follow for Christmas 2023. It has been a subscription box trend throughout this year and businesses multiplied their sales and revenue with personalized subscription boxes. Also Read: Boosting Subscription Box Subscriber Retention – The Best Practices 4.

Subscription 81

Subscription Payment Features Trends Social Media 81

Chart Mogul

JUNE 9, 2023

Despite this, how companies approach growth strategies has fundamentally shifted. We’re even seeing changes in funding trends. ChartMogul Live hosts a panel of industry experts to cover the far-reaching topic: SaaS Growth Trends in 2023. Logo acquisition is harder: upselling and retention are crucial.

Trends 52

Trends SaaS Payments Payment Solutions 52

User Pilot

APRIL 16, 2024

In SaaS, a product experience strategy provides the building blocks for making customers stay, engage with your app, and eventually become loyal advocates for your product. So what strategies can help you elevate the user experience? Implement your product experience strategy by developing an execution plan with a timeline.

Strategy 84

Strategy Customer Lifetime Value Onboarding User Experience 84

ProfitWell

SEPTEMBER 10, 2020

The SaaS industry is growing fast, but if you want to be one of the companies contributing to that trend, you'll need to know the secrets of successful SaaS businesses. SaaS trends that are on the rise. Here are some of the biggest trends in the industry right now: Cloud-based Services. 4 strategies to grow your SaaS business.

SaaS Payments 66

SaaS Payments Trends Merchant Services Payments 66

Totango

MAY 5, 2020

With recent events, COVID-19 has actually helped to lead the charge in digital transformation across a variety of industries, requiring companies to rethink their strategies and playbooks. Customer Retention Strategies in B2B for 2020 and Beyond. Re-evaluate Your Current Digital Engagement Strategy.

Retention 62

Retention B2B Strategy Scale 62

Chart Mogul

MARCH 1, 2023

Retention isn’t a silver bullet, but in SaaS, it’s the closest thing to it. Why is retention so pivotal? What does good retention look like? And does higher retention mean higher growth? We analyzed it all in our inaugural ChartMogul SaaS Retention Report. Why is retention so pivotal? In contrast, 41.1%

Benchmarks 98

Benchmarks Retention B2C Business 98

Totango

JANUARY 15, 2019

While it’s no doubt a thrill to pursue and persuade a new customer to work with your enterprise, for software and subscription-based businesses, the real value lies in customer retention. But your customer retention strategies should be based on long-term thinking. Leveraging Customer Retention Strategies.

Retention 75

Retention Subscription Payment Features Strategy 75

SaaSOptics

MARCH 16, 2022

2022 B2B SaaS Trends [Webinar Recap]. That’s why we sat down with SaaSOptics and Chargify executives Caitlin O’Neil, CFO , and Matt Downs, CRO , to weigh in on the biggest trends of 2022. Trends in Billing and Pricing . Trends in Subscription Management . Trends in Metrics and Analytics .

Trends 98

Trends B2B Scale Payment Features 98

Stax

JANUARY 8, 2024

For SaaS companies, becoming a payment facilitator (or PayFac) offers a ton of advantages—including but not limited to—boosting retention and profitability while exercising greater control over the customer experience. Reserve accounts and chargeback mitigation strategies PayFacs can use reserve merchant accounts to reduce risk exposure.

Merchant Services 88

Merchant Services Payfac Payment Services SaaS Payments 88

SaaSX

FEBRUARY 11, 2020

In 2020, your data has never been safer or easier to use, emerging trends have never been more exciting, and we’ve never been more connected to the people around us. Here are the 8 biggest SaaS trends of 2020. This is an extremely powerful approach, and more companies are switching to PLG strategies every day. Product-led.

Trends 120

Trends Artificial Intelligence SaaS Mobile 120

Intercom, Inc.

JUNE 9, 2020

These are all key components of a business resilience strategy, one that bolsters up a business that’s faced with challenges and sets it up for growth long-term. Here are a few of the strategies they shared and how you can apply them to your own business as you move forward. In March, McKinsey & Co. Make decisions quickly.

Strategy 197

Strategy Business Scale Communication 197

User Pilot

JANUARY 8, 2024

With the right customer acquisition strategies, you can convert potential customers to paying users and set the stage for turning them into long-term loyal users. In-app strategies for converting free or trial users to paying customers. Measure campaign performance and refine your customer acquisition strategy.

Acquisition 97

Acquisition Strategy Social Media Underperforming Technical Team 97

Chart Mogul

MARCH 23, 2023

And, is your poor retention the reason for your slower growth in 2023? If you’re unsure, check your retention metrics. Gross revenue retention (GRR) and net revenue retention (NRR) are the key metrics to understand how well … How good is your business at retaining customers?

Retention 52

Retention Metrics Revenue Scale 52