Clouded Judgement

AUGUST 11, 2023

Every week I’ll provide updates on the latest trends in cloud software companies. The good news is gross retention (ie churn) stayed constant. The broadly was a reversal from the trend in Q1. Follow along to stay up to date! On the surface, it wasn’t good. However, it’s not showing up in the data yet.

Cloud 130

Cloud Trends Azure GCP(Google Cloud Platform) 130

Clouded Judgement

JUNE 9, 2023

Every week I’ll provide updates on the latest trends in cloud software companies. Subscribe now Consumption Trends We’re now through earning season. Is there any incremental signal on consumption trends reversing? Follow along to stay up to date! Will we see re-acceleration soon?

Trends 130

Trends Cloud Azure AWS 130

User Pilot

FEBRUARY 25, 2024

Since user preferences are always evolving, you need to be agile and swiftly adapt to new user behavior trends. TL;DR User behavior trends are not the same as consumer behavior trends. Here are the top trends to watch out for. They analyze the behavioral changes and evolving trends in the preferences of online shoppers.

SaaS Payments 104

SaaS Payments Trends Payment Solutions Payment Methods 104

SaaStr

JULY 21, 2021

Again, NRR (over NPS, CSAT, logo retention) seems to be the core North Star metric for CS today, irrespective of the amount of variable comp. In these models, companies need to have a way to control the quality of new deals; one company measures sales team members based upon the “quality” (adoption/retention) of their new deals.

Customer Success 359

Customer Success Trends Retention Metrics 359

Totango

APRIL 4, 2024

Revenue retention hinges on the collaborative efforts of CS and sales teams as they collectively shepherd customers throughout the lifecycle journey, from acquisition to retention and expansion. The ongoing trend is toward sustainable growth, which demands that CS teams take on more revenue responsibility.

Customer Success 89

Customer Success Retention Revenue Sales 89

Totango

NOVEMBER 27, 2023

With acquisition costs proving too high in today’s constrained environment, many businesses are finally putting greater focus on nurturing existing customer relationships to ensure retention and expansion. Analyzing extensive datasets to forecast trends. For example, unified data bridges the gap between sales and CS teams.

Trends 91

Trends Customer Success Machine Learning Artificial Intelligence 91

User Pilot

OCTOBER 15, 2023

Trend analysis reports help you make data-driven decisions that boost SaaS performance metrics such as user activation, product stickiness, and retention. This article helps answer core trend analysis questions. TL;DR Trend analysis is the process of tracking and analyzing changes in key metrics over time.

Trends 103

Trends SaaS Technical Review Retention 103

User Pilot

NOVEMBER 29, 2023

Looks like it’s time to call in a retention specialist. A dynamic retention specialist will implement proactive strategies to improve the customer experience and increase loyalty, thus improving customer retention. Measuring KPIs to gauge the success of retention efforts. What is a retention specialist?

Retention 103

Retention Customer Lifetime Value Churn Outsourced Development 103

User Pilot

NOVEMBER 27, 2023

Wondering how churn rate vs retention rate are different? Both metrics are important to track if you want to implement a successful product retention strategy. Other important metrics related to churn and retention efforts. Ways to analyze churn and improve retention rates based on the data.

Churn 92

Churn Retention Benchmarks Customer Lifetime Value 92

User Pilot

AUGUST 16, 2023

Without retaining users , you’re throwing away money and resources spent acquiring customers that’s why having a retention playbook is helpful. A user retention playbook will keep your customers happy and continue using your product for longer. Book a demo now if you want to improve retention in your company and increase revenue.

Retention 98

Retention Social Media Customer Lifetime Value Churn 98

User Pilot

MAY 16, 2023

Looking to implement the top customer engagement trends in 2023 for your SaaS business? Staying on top of the engagement trends is a must for product growth and staying ahead of your competition. This article has compiled the top 13 SaaS customer engagement trends you should follow in 2023 to help you navigate the emerging trends.

Trends 98

Trends Engagement Artificial Intelligence Machine Learning 98

Intercom, Inc.

AUGUST 26, 2020

With a focus on ROI, nearly a third (30%) plan to measure their team’s impact on customer retention. Below we dive into each of the five key trends from our research. It’s also a crucial leading indicator of future churn and customer retention. What customer satisfaction is not, however, is a measure of ROI.

Trends 233

Trends Scale Headcount Technology 233

User Pilot

JULY 27, 2023

Are you a results-driven product manager looking for the best product retention strategies for SaaS growth? In this article, we’re going to do a deep dive into a whopping 16 different strategies you can draw from to boost customer retention and increase loyalty. Launching customer retention programs that reward loyal customers.

Retention 91

Retention Strategy Management Churn 91

Subscription Flow

DECEMBER 18, 2023

However, we have come up with some different subscription box trends that you can follow for Christmas 2023. It has been a subscription box trend throughout this year and businesses multiplied their sales and revenue with personalized subscription boxes. Also Read: Boosting Subscription Box Subscriber Retention – The Best Practices 4.

Subscription 98

Subscription Payment Features Trends Social Media 98

Chart Mogul

JUNE 1, 2023

Companies with best-in-class retention grew at least 1.8x In an uncertain market, customer retention is key. So if you are keeping a close eye on your retention metrics this year, you’re not alone. Retention is one of the most important metrics when building a successful SaaS business. What is customer retention?

Retention 90

Retention Metrics Benchmarks SaaS 90

User Pilot

JANUARY 9, 2023

Can personalized retention marketing grow your customer’s lifetime value and customer retention rate? This article considers all you need to know about retention marketing. How can a personalized experience help drive retention? What personalized customer retention strategies are open to you?

Customer Lifetime Value 97

Customer Lifetime Value Retention Marketing Scale 97

ChurnZero

NOVEMBER 11, 2022

These are just some of the findings in this year’s Customer Success Leadership Study, ChurnZero’s third annual report on the top trends and opportunities in Customer Success, presented in partnership with ESG and sponsored by Higher Logic Vanilla and involve.ai. Read more on Customer Success industry trends: .

Leadership 98

Leadership Trends Customer Success Investment 98

Chart Mogul

JUNE 9, 2023

We’re even seeing changes in funding trends. ChartMogul Live hosts a panel of industry experts to cover the far-reaching topic: SaaS Growth Trends in 2023. Logo acquisition is harder: upselling and retention are crucial. Despite this, how companies approach growth strategies has fundamentally shifted.

Trends 52

Trends SaaS Payments Payment Solutions 52

SaaSOptics

MARCH 16, 2022

2022 B2B SaaS Trends [Webinar Recap]. That’s why we sat down with SaaSOptics and Chargify executives Caitlin O’Neil, CFO , and Matt Downs, CRO , to weigh in on the biggest trends of 2022. Trends in Billing and Pricing . Trends in Subscription Management . Trends in Metrics and Analytics .

Trends 98

Trends B2B Scale Payment Features 98

Chart Mogul

MARCH 1, 2023

Retention isn’t a silver bullet, but in SaaS, it’s the closest thing to it. Why is retention so pivotal? What does good retention look like? And does higher retention mean higher growth? We analyzed it all in our inaugural ChartMogul SaaS Retention Report. Why is retention so pivotal? In contrast, 41.1%

Benchmarks 98

Benchmarks Retention B2C Business 98

Intercom, Inc.

NOVEMBER 18, 2020

Below, we dive into the key trends from our research and reveal how support leaders can capitalize on the power of automation to tackle simple, repetitive tasks and resolve frequent queries. The post Transforming customer support with automation: Key trends and challenges for support leaders appeared first on Inside Intercom.

Customer Support 223

Customer Support Trends Scale Scaling 223

Intercom, Inc.

JUNE 23, 2022

In today’s episode, we chat with Amanda Malko about her love of software, the trends she’s seeing in the industry, and how they’re affecting the way businesses operate. So we surveyed and looked at trends that we saw through G2 Track. One is just macro trends in how people buy as people, not even just as businesses.

Software Review 118

Software Review Trends Software Marketplace as a Service 118

User Pilot

JUNE 22, 2023

Wondering how to reduce churn rate and increase retention? While customer churn is a grave concern, retention is what can help you tackle it and make your product successful. Customer retention brings you more customers who tend to spend more, refer others, and provide valuable feedback that drives product improvement.

Churn 96

Churn Retention Onboarding Engagement 96

User Pilot

JULY 12, 2021

How much does your business stand to gain from using customer retention analytics? Effective retention takes more than just using your intuition to determine what will keep customers satisfied. Customer retention analytics identify rates and sources of churn among your customer segments. What is customer retention analytics?

Retention 98

Retention Technical Review Software Review Churn 98

Blulogix

FEBRUARY 19, 2024

This blog post delves into advanced strategies that can help subscription services foster deeper connections with their customers, thereby improving retention rates and fostering brand loyalty. Retention, on the other hand, focuses on maintaining these subscribers over time, turning them into loyal advocates for your brand.

Retention 52

Retention Engagement Strategy AI Search 52

User Pilot

FEBRUARY 9, 2023

It can lead to greater customer retention and satisfaction in the long run. You can also try sending microsurveys and performing behavioral segmentation to detect event trends. It can eventually lower customer churn and increase your customer retention rate. You will also know how to track and use it for your SaaS business.

Retention 98

Retention Machine Learning Artificial Intelligence Trends 98

Baremetrics

OCTOBER 9, 2021

What can you do to reverse this trend? Here’s a guide on boosting your customer retention rates through the use of positive habit creating techniques. Not only will these questions help you boost overall customer retention, they will show whether you’re losing your highly valuable Ideal Customer Profiles.

Retention 114

Retention Underperforming Technical Team Churn Acquisition 114

SaaStr

MARCH 27, 2023

Most of the app sales and net retention comes from deploying software and tech-driven features that have 100% gross margin. The post The State of SaaS – Global Data Trends from 1000+ Companies with Capchase Co-Founder/CEO Miguel Fernandez and 01 Advisors VP Kristen Clifford (Video) appeared first on SaaStr.

SaaS Payments 196

SaaS Payments Technical Review Software Review Venture Capital 196

Chart Mogul

MARCH 23, 2023

And, is your poor retention the reason for your slower growth in 2023? If you’re unsure, check your retention metrics. Gross revenue retention (GRR) and net revenue retention (NRR) are the key metrics to understand how well … How good is your business at retaining customers?

Retention 52

Retention Metrics Revenue Scale 52

FastSpring

AUGUST 13, 2020

That’s why we created this helpful infographic that visually outlines all of the major software ecommerce trends shaping 2020, and included best practices, actionable tips, and opportunities that digital businesses can use to make this year their best year yet! Decreased B2B spending. Shrinking employee headcounts. Dropping ad costs.

Trends 92

Trends Software Headcount B2B 92

Baremetrics

JANUARY 24, 2021

This article will discuss the relationship between price change and customer retention. The biggest challenge that leaders face is understanding how to think about price optimization and customer retention with the right framework. For example, many leaders focus on the churn metric as a proxy for customer retention.

Retention 126

Retention Pricing SaaS Subscription 126

SaaSX

FEBRUARY 11, 2020

In 2020, your data has never been safer or easier to use, emerging trends have never been more exciting, and we’ve never been more connected to the people around us. Here are the 8 biggest SaaS trends of 2020. Many of 2020’s trends thus far have been heavily influenced by developments in related industries.

Trends 120

Trends Artificial Intelligence SaaS Mobile 120

Sales Hacker

MARCH 29, 2022

These 3 trends have many sales, revenue, and finance leaders wondering how to build compensation plans that hit on all three AND align to business strategies. The post The Comp Plan Recipe that Doubles Rep Productivity & Retention appeared first on Sales Hacker.

Retention 76

Retention Compensation Finance Trends 76

Neil Patel

FEBRUARY 22, 2021

Customer retention isn’t just another vanity metric. In financial services, a 5 percent increase in retention results in a 25 percent increase in profits. How Ongoing Services Improves Client Retention. How Getting Clear About Communication During Onboarding Can Improve Retention. It can impact your bottom line.

Onboarding 130

Onboarding Retention Sales Hiring Systems Review 130

Baremetrics

MAY 26, 2021

This is true for most businesses, although good customer retention may look different depending on your industry. However, most people focus their marketing on attracting new clients, forgetting that client retention also contributes to sales growth. It is a simple way to work towards greater customer retention.

Retention 71

Retention Construction Churn Customer Support 71

CustomerSuccessBox

SEPTEMBER 7, 2021

So, without further ado, let’s see the Customer Success Trends as predicted by the CS experts. Like it is said, Retention starts at onboarding. Data plays a vital role in customer retention and growth and hence in customer success. The post Top 10 trends shaping the future of Customer Success in 2021 appeared first on.

Customer Success 96

Customer Success Trends AI Innovation 96

Totango

MARCH 5, 2021

Customer retention is the lifeblood of any savvy enterprise. As such, you will need to keep a close eye on your customers as they progress along the customer journey to avoid churn and gather the data needed to calculate your retention rate. The Benefits of Improving Your Customer Retention Rate.

Retention 85

Retention Churn Customer Lifetime Value Customer Success 85