User Pilot

APRIL 10, 2024

TL;DR A knowledge base is a centralized library that offers access to helpful information about a product or service. Your knowledge base should include articles, FAQs, checklists, video tutorials , links to customer support agents, product releases, and feedback widgets. Create different formats of resources.

Software Review 81

Software Review AI Search SaaS Technical Review 81

User Pilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. TL;DR Customer success builds long-lasting relationships, increases customer retention , lifetime value , and advocacy, and informs product development.

Customer Success 73

Customer Success Retention Software Review Customer Lifetime Value 73

Blulogix

MARCH 24, 2024

Customizing Engagement Across Segments: Personalized Interactions: Develop engagement strategies that are finely tuned to the distinct characteristics and needs of various customer segments, ensuring that support and guidance are both relevant and impactful.

B2B 95

B2B Subscription Payment Features Customer Success 95

User Pilot

APRIL 24, 2024

Usability testing is an invaluable resource for UX researchers…but only if you’re able to recruit participants in the first place. But when things don’t work out, we are reminded of the importance of eating your own dog food, aka using your own product to solve the problem you set out to address for your customers.

Interviewing 82

Interviewing B2C B2B Advertising 82

User Pilot

APRIL 29, 2024

Personalize the cross-sell messages based on user segment. Userpilot helps you track product usage and trigger data-driven contextual experiences to drive customer success. There’s no hard and fast rule for SaaS renewal rates – the exact number might vary depending on your industry, pricing, and product.

SaaS Payments 77

SaaS Payments Business SaaS Payment Solutions 77

User Pilot

APRIL 3, 2024

Wondering how to create a resource center for your SaaS product? A resource center is a central hub of resources that helps your customers solve problems and learn more about your product. TL;DR A resource center provides tailored content to aid users in problem-solving your product.

AI Search 88

AI Search Software Review SaaS AI 88

User Pilot

MARCH 17, 2024

It will give you a better understanding of the type of metrics to monitor in your dashboard and help you draw product growth insights from them. Try Userpilot and Take Your Product Analytics to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is an analytics dashboard? Book a demo to learn more.

Social Media 83

Social Media Data SaaS Scale 83

User Pilot

MARCH 7, 2024

Analytics tools offer a competitive advantage for companies investing in prolonged product growth. However, not all companies can invest precious resources in an analytics tool. Some of them include product analytics , web analytics, mobile analytics, and social media analytics. Which camp would you belong in?

Social Media 97

Social Media AI Search Mobile AI 97

Kellblog

APRIL 19, 2024

CEO: Oh, and today’s MMs will be enterprises (ENT) one day, so we sell to them too — so we can learn their product requirements –and our customers can grow without fear. All size segments, all geos, all industries, and all use-cases? Segmented metrics. Without segmented metrics, you can’t easily tell.

Startup 104

Startup SMB Airlines Banking 104

User Pilot

FEBRUARY 25, 2024

Examples of tactics that help you to improve your funnel conversion rate include: Use welcome surveys to understand customer interests, segment based on preferences, and tailor onboarding for smoother conversion progression. Segment customers based on the data collected from these surveys, such as their preferences, needs, and behaviors.

Sales Funnel 93

Sales Funnel Metrics User Experience Branding 93

User Pilot

MAY 2, 2024

Customer retention is vital for product success and business profitability. TL;DR Customer retention is the ability to keep your customers actively using their products. TL;DR Customer retention is the ability to keep your customers actively using their products. It keeps the product fresh and users engaged.

Retention 74

Retention Metrics Strategy Scale 74

User Pilot

FEBRUARY 14, 2024

The Mailchimp<>Salesforce Integration allows users to manage email campaigns directly within Salesforce and use Salesforce data for better subscriber segmentation. The Resource Hero integration optimizes sales rep productivity by enabling detailed time tracking and resource allocation inside Salesforce.

Payments 95

Payments Payment Services Payment Methods Payment Solutions 95

User Pilot

FEBRUARY 14, 2024

Let’s see how product teams can leverage it to build better products and deliver excellent customer experience. TL;DR Userpilot is a product growth platform that allows you to track and analyze user behavior, collect feedback, and create in-app experiences to drive user engagement. And now Salesforce.

AI 86

AI Engagement User Experience SaaS 86

User Pilot

APRIL 3, 2024

Are you being innovative in your product? Truly think about it because it could be the difference between a successful product and not. Product-led innovation focuses on creating the best product for your customers. Read on to learn all about this product-led growth model.

Innovation 84

Innovation Payments Strategy Payment Solutions 84

User Pilot

MARCH 19, 2024

Even if you’ve been a product manager for a while, a new feature rollout can be a challenging experience. We explain what a feature rollout is, why it is important for product teams, and how to conduct them. TL;DR Feature rollout is the process of releasing new functionality in small batches and to small user segments.

Software Development 93

Software Development Scale Development Benchmarks 93

User Pilot

MAY 1, 2024

Looking to deliver a better digital product experience? Creating outstanding product experiences is essential for boosting user engagement , enhancing core feature adoption, and improving overall retention. This article provides a step-by-step process to elevate your product experience from “good enough” to “superb”.

Customer Lifetime Value 82

Customer Lifetime Value User Experience Retention Scale 82

User Pilot

AUGUST 16, 2023

Without retaining users , you’re throwing away money and resources spent acquiring customers that’s why having a retention playbook is helpful. A user retention playbook will keep your customers happy and continue using your product for longer. Provide incentives to draw customers back to your product.

Retention 96

Retention Social Media Customer Lifetime Value Churn 96

ChurnZero

APRIL 18, 2024

Those are some big shifts – whether it’s updating your books , implementing a new management system, or revamping the tools, resources, and customer journeys you already have. Digital circuits are a bit brainier (faster and more reliable with calculations) but it can be a complicated, resource-heavy lift. So, now what?

Engagement 52

Engagement Onboarding Customer Success Metrics 52

User Pilot

JANUARY 15, 2024

Creating a personalized experience, using in-app guidance /communication, and building an in-app resource center are all effective strategies for improving the fintech customer experience. One example would be surveying customers right after new product releases, feature updates, or other major changes occur.

Blockchain 76

Blockchain Artificial Intelligence Onboarding Banking 76

User Pilot

APRIL 14, 2023

Which of the currently available digital adoption platforms is the best choice for product, marketing, and customer success teams in 2023? TL;DR A digital adoption platform is a tool that helps organizations educate their users and employees to help them use the product more efficiently and effectively. moment and adopt the product.

SaaS 93

SaaS Onboarding Pricing Mobile 93

User Pilot

MARCH 21, 2024

But what strategies can you follow to boost product engagement at every stage of their journey? TL;DR The customer activity cycle (or lifecycle) represents a customer’s complete journey with a product or service, from initial awareness to eventual advocacy or departure.

Strategy 95

Strategy Software Review Social Media Engagement 95

User Pilot

APRIL 29, 2024

Appcues is a product adoption platform that provides you with tools to build in-app support for both web and mobile apps. It allows users to access relevant information, tutorials, tips, or support resources without leaving the application interface. What is contextual sensitive help? Why is in-app support important?

SaaS 52

SaaS Onboarding AI Search Mobile 52

User Pilot

JUNE 30, 2023

Luckily, Userpilot’s resource center editor gives you full control and lots of fantastic options to choose from. In this article, we’re going to examine Userpilot’s resource center editor in depth. Start with set-up – get a resource center added via the engagement layer.

Software Review 90

Software Review Technical Review Engagement Pricing 90

Sales Hacker

APRIL 30, 2024

34:33 – Aligning multiple go-to-market motions across market segments. 34:33 – Aligning multiple go-to-market motions across market segments. Demandbase helps B2B companies hit their revenue goals using fewer resources by using the power of AI to identify and engage the accounts and buying groups most likely to purchase.

Scale 90

Scale Enterprise Sales Hiring Outsourced Development 90

User Pilot

JANUARY 14, 2023

Successful customer education programs to consider: Using tailored contextual tooltips and onboarding checklists to show new users around your product and help them get the most out of it. Announcing new features and product updates to let your users know what changed (if any) and guide them to use the new features.

Education 95

Education SaaS Onboarding Customer Success 95

User Pilot

APRIL 9, 2024

TL;DR Onboarding platforms allow organizations to design personalized onboarding experiences that enable new users to realize the product value. Reducing time to value is essential for user retention and product adoption. And although it most likely won’t answer all your questions, it will hopefully narrow down the choices a bit.

Onboarding 52

Onboarding Software Review Sales Hiring SaaS 52

User Pilot

APRIL 7, 2024

We also look at different types of Aha moments and their examples in SaaS products. More importantly, we show you how to find the Aha moment for your product and design onboarding experiences that lead to it seamlessly. TL;DR The Aha moment is a moment of sudden awareness or realization of the product or feature value.

Management 52

Management Underperforming Technical Team Onboarding Churn 52

User Pilot

MARCH 19, 2024

As today’s user increasingly desires swift solutions when using digital products, user experience optimization can spell the difference between the success and failure of a product. This guide takes an in-depth examination of steps you can start implementing right away to improve your product’s UX optimization.

User Experience 90

User Experience SaaS AI Search Customer Lifetime Value 90

Totango

APRIL 18, 2023

Leveraging the power of AI, we can take a big step forward to boost productivity, reduce the time it takes to accomplish tasks, and adapt more quickly to new goals and contexts – and thus make customer success a significant growth engine for our companies. Looking at the opportunities ahead, this means we’re taking a “People + AI” approach.

Innovation 98

Innovation AI Customer Success Scale 98

Andreessen Horowitz

MARCH 22, 2024

Triangulate early usage, customer personas, and product mission As with any pricing and packaging exercise, the best place to start is to understand: How much value your feature delivers and to whom, and How much serving that feature costs Then, square those findings with how core you think genAI will be to your overall product offering.

Generative AI 125

Generative AI AI B2B Pricing 125

User Pilot

OCTOBER 24, 2023

When it comes to product-led growth , SaaS companies need to get everything details right. From the messaging, positioning, and pricing models, every little detail needs to be perfect for product-led growth to take off. This pricing model lowers the barrier to entry for new users and creates a seamless path toward account expansion.

Pricing 93

Pricing Payment Solutions SaaS Payments Payments 93

User Pilot

APRIL 24, 2024

From marketing to product management and customer success, AI is improving productivity, helping teams make better decisions, and improving customer experience. How to implement AI to build better products. TL;DR AI helps SaaS teams improve productivity by automating repetitive tasks. This includes the SaaS industry too.

AI 69

AI Artificial Intelligence SaaS Generative AI 69

User Pilot

JULY 31, 2023

Provide self-service support with a resource center. Identify at-risk customers using segmentation and reach out to retain them. How to improve retention marketing tactics with Userpilot: Create personalized experiences with Userpilot’s advanced segmentation. Collect customer feedback to improve customer experience.

Retention 90

Retention Strategy Marketing SaaS 90

User Pilot

JANUARY 29, 2024

A good SaaS UX design is critical to a successful SaaS product in today’s constantly evolving and competitive market. An efficient and effective design with users’ needs at the center stage encourages product engagement and reduces churn. This makes the product easier to navigate. Why is UX design important in SaaS?

SaaS 100

SaaS Interviewing User Experience Onboarding 100

Andreessen Horowitz

MARCH 1, 2024

Since joining H&R Block five years ago, Khan has been focused on helping the company grow not only its leadership in the field of assisted tax prep, but also its small business and financial products segments. Like many other companies, our biggest challenge is prioritization and figuring out where to focus our resources.

Generative AI 93

Generative AI AI Leadership Innovation 93

User Pilot

OCTOBER 24, 2023

The retention lifecycle framework helps you identify users according to their stage of the product journey and come up with relevant retention strategies. You should focus on user resurrection when there’s a spike in churn rates, there’s a drop in product usage, and your survey results indicate a decrease in customer satisfaction.

Customer Lifetime Value 80

Customer Lifetime Value Software Review Retention Engagement 80

User Pilot

NOVEMBER 8, 2023

Understanding how behavioral personas work can be a game changer for product managers. Once you have defined your main customer segments , the next step is to analyze their path to value. Remember to gather product data around how different sets of behavioral personas tend to use different features. Ready to get into it?

AI Search 86

AI Search Trends Onboarding Churn 86