professional-services 
SaaStr
JULY 6, 2021
Q: As a SaaS company should you include professional services in your ARR number? Include professional services in your total revenue run rate. Here’s a great example from Qualtrics : You can see here at a $723m run-rate, that $535m is from software / SaaS and $198m is from services. But — break it out.
The SaaS CFO
NOVEMBER 21, 2023
Your professional services team plays an important role in your SaaS company. Services means different things to different companies. Botch a customer onboarding and you may have just lost valuable ARR. It could be a one-hour onboarding call or a twelve-month implementation project.
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Tom Tunguz
SEPTEMBER 15, 2018
A founder asked me recently if there were any trends in professional services across public SaaS companies. I had examined the gross margins and share of revenue from professional services about 3 years ago. In addition, the gross margins from professional services look different than three years ago.
SaaSX
OCTOBER 4, 2020
My SaaS and startup DNA includes a lot of experience in running professional services organizations. But knowing how professional services revenue is valued in the market (not as much as you would think), and how hard it can be to maintain high margins, I can never recommend a SaaS launch a professional service offering.
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OPEXEngine
MARCH 24, 2021
My SaaS and startup DNA includes a lot of experience in running professional services organizations. But knowing how professional services revenue is valued in the market (not as much as you would think), and how hard it can be to maintain high margins, I can never recommend a SaaS launch a professional service offering.
CustomerSuccessBox
DECEMBER 31, 2021
In this blog post, let’s find out how Customer Success is different from the Professional Services function. First, let’s understand what is a professional service? What is a Professional Service in B2B SaaS industry? A Professional Service (PS) takes the action required to achieve an end goal.
Speaker: Dick Stark and Casey Steenport
70% of business decision-makers, information management professionals, and IT experts say that employees focus on more meaningful work with AI compared to those without it. The big buzz is around Artificial Intelligence, and how it can help information management and IT service delivery teams crush their goals.
Advertiser: ZoomInfo
The benefits of Account-Based Marketing are clear, so what’s holding B2B professionals back? Wasteful technology and service spending. While B2B research suggests organizations are thriving through successful ABM programs, getting just one campaign off the ground is more difficult than it seems.
Speaker: Dan Jenkins - Human Factors & Research Lead – DCA Design International
The ethical case for more inclusive design is clear, as is the commercial one: more inclusive products and services can be used by more people. More importantly, it is about designing products and services in light of this understanding. Some simple tools to make your products and services more inclusive.
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