Stax

JANUARY 3, 2024

Whether businesses are on the road or staff are simply moving about in-store, mobile point of sale systems (mPOS systems) are becoming an increasingly popular POS option for small businesses. Imagine a restaurant using a mobile POS system to manage sales both at its permanent locations and through its food truck.

Point of Sale 88

Point of Sale Payment Solutions Payment Methods Payment Services 88

Subscription Flow

FEBRUARY 14, 2024

Within your CRM, payment details can be directly linked to contacts, sales, and membership records. Finally, it can be integrated with other systems and tools (like a subscription management software like SubscriptionFlow) to improve operations and data quality. How can Salesforce membership management be of help to your business?

Payment Features 52

Payment Features Payment Solutions Payments SaaS Payments 52

Payrix

APRIL 2, 2024

And then think about your end users’ buying cycle or your sales cycle. Ultimately, it depends on the value added service, your sales model, and your available resources. This answer can get more complex when you consider if a traditional sales motion is even the right approach to offering your new value added service.

Payments 124

Payments Embedded Payments Merchant Services Payment Services 124

Valuize Consulting

DECEMBER 22, 2021

Today, businesses need to continuously deliver outcomes and prove their value if they want to drive greater retention and expansion revenue. Creating an effective value selling framework that begins in Pre-Sales and extends all the way through to Professional Services is crucial to facilitating a frictionless customer journey.

Customer Success 52

Customer Success Sales Retention Operational efficiency. 52

Chart Mogul

SEPTEMBER 6, 2023

You’re likely tracking all your global metrics to keep apprised of your business’ performance – ARR, churn, LTV, retention rates, etc. Segmentation allows you to peel the onion layer by layer to … You’re likely tracking all your global metrics to keep apprised of your business’ performance – ARR, churn, LTV, retention rates, etc.

Revenue 52

Revenue Churn Pricing Operational efficiency. 52

Blulogix

MARCH 19, 2024

Effective management of digital inventory in the B2B subscription model is critical for maintaining operational efficiency, ensuring customer satisfaction, and achieving compliance. Knowledgeable staff can better address customer questions and manage inventory effectively.

B2B 52

B2B Subscription Payment Features Management 52

Intercom, Inc.

AUGUST 16, 2022

Effective support plays a significant role in retention – it’s an opportunity to delight and educate your customers, resolve their issues, and overall, improve the relationship they have with your brand. Improved reputation drives sales. There are three powerful words that are music to any support leader’s ears: “This.

Headcount 118

Headcount Scale Sales Hiring Customer Lifetime Value 118

Subscription Flow

APRIL 3, 2024

By controlling one cost for accessibility to both formats, operational efficiency is maximized while administrative complexity is reduced. Offering value-packed bundles of subscription on affordable rates are offered, which increases customer retention—a critical factor in maintaining revenue in the current media environment.

Payment Solutions 59

Payment Solutions Payment Services Payment Methods Payments 59

ChurnZero

JUNE 12, 2020

Today, you’d be hard-pressed to find a high-velocity Sales, Marketing, or Product team without a designated operations function. Beloved by their tactical peers, operations brings needed order and logic to busy, results-oriented teams. They focus on how to get things done faster, better, and more efficiently.

Customer Success 80

Customer Success Scale Underperforming Technical Team Sales Hiring 80

Intercom, Inc.

MARCH 28, 2018

Many businesses look at customer support through the lens of their bottom line, and they look to drive support costs down in two ways: Drive operational efficiency – e.g. improve team productivity, offer self-service support. This in turn will improve our conversion and retention rates, thus driving growth in our business.

Revenue 213

Revenue Customer Support Onboarding Operational efficiency. 213

Mattermark

AUGUST 30, 2017

The options around assembling tooling to make a sales funnel operate efficiently are numerous and daunting. We thought it’d be great to chat with some founders of companies building sales tools to see how they not only use their own products, but how they use other products and processes as well.

Sales 51

Sales AI Operational efficiency. Sales Funnel 51

Valuize Consulting

JUNE 9, 2022

With only a Director of Operations who answers to your VP of CS, you have no one to focus on the strategy driving your CS Operations, the engine that powers your entire Customer Success organization. From an investment standpoint, hiring a Senior CS Operations Leader provides exceptional ROI. They Drive Economic Growth.

Sales Hiring 52

Sales Hiring Customer Success Scale Leadership 52

OpenView Labs

MARCH 10, 2019

Focusing on Customer Success from the very early days of Typeform has been instrumental in improving both retention and acquisition, and has played an important role in our overall achievements. The challenge was retention. Focusing on retention kills two birds with one stone. Making Customer Success Scalable.

Scale 69

Scale Customer Success Scaling Sales Hiring 69

FastSpring

JULY 16, 2019

Or is there an opportunity to generate extra revenue by offering certain services to your customers on a recurring basis instead of a one-time sales model? Start growing your company with more predictable revenue streams and avoid the unpredictability of one-time sales. Benefit #3: Increase Operational Efficiencies.

Payment Methods 67

Payment Methods Payments SaaS Payments Payment Services 67

ChurnZero

MAY 20, 2021

Activities: Customer segmentation, defined CSM engagement models, defined customer journey maps, alignment between Sales and Customer Success. But the best Sales and Marketing teams (which also have a relationship component) use well-defined processes and data integrations to drive their operations. Warning Sign to Level Up.

Customer Success 90

Customer Success Payments Payment Services Scale 90

SaaStock

MARCH 20, 2019

Thanks to them, merchants can make more successful sales and win happy customers. Toast ’s all-in-one point-of-sale (POS) and restaurant management platform helps power and grow restaurants. Leading commerce platform Shopify helps merchants set up and manage their business and stores across various sales channels. Founded: 2009.

SaaS Payments 271

SaaS Payments Merchant Services Payment Solutions Payments 271

Neil Patel

JULY 31, 2021

Based on the AIDA model, then, a traditional-style sales marketing funnel might look something like this: The problem? This is a rigid and fairly unrealistic way to view how people move through the stages of a sales cycle. Leads are human, and the sales process is rarely linear. Sounds great, right? Create Loyalty Programs.

Software Review 145

Software Review Social Media Sales Funnel Branding 145

Hull

JULY 25, 2019

Mark Pachulski, Sales Development Manager. Confidence in data accuracy and increased operational efficiency, including 34 hours per week saved on manually copy and pasting data, due to automated lead flow. Aligning Data for More Intelligent Sales Conversations. Results Summary. Download the Case Study.

Technical Review 40

Technical Review Underperforming Technical Team Systems Review Sales Hiring 40

Valuize Consulting

OCTOBER 28, 2021

Enterprises need to invest in the right team, technology and resources to achieve sustainable growth that drives Net Dollar Retention. . At its core, this is how your CS motion fundamentally differs from your Marketing, Retention Marketing or Product Marketing motions. Leverage & Amplify Your Marketing Resources.

Scale 52

Scale Engagement Scaling Technical Advisors 52

Hull

MAY 17, 2020

Support Customer Retention and Spark Upsell Opportunities. When different teams, for example, sales and marketing, use different tools, and those tools don’t talk to one another, they create data silos that amplify internal team tension and potentially result in missed opportunities or lost revenue. Get a Demo.

Business 52

Business Operational efficiency. Mobile Data 52

SmartKarrot

DECEMBER 16, 2022

Scale team to keep up with sales progress; attract, retain, and enable exceptional talent. Structure measurable KPIs around client health, retention, product implementation, and adoption. Design and launch critical programs to improve customer experience and operational efficiency. Apply here: [link].

Customer Success 19

Customer Success Scale Technical Review Operational efficiency. 19

Neil Patel

OCTOBER 24, 2020

In a nutshell, they can give you expert opinions, analysis, and recommendations that can help ensure a more objective-based approach to grow your business and maximize sales – all at the same time. Operations Consultants. These are individuals or agencies that can help clients improve operations efficiency and performance.

Consulting 132

Consulting Sales Hiring Technical Review Sales Recruiting 132

SmartKarrot

FEBRUARY 9, 2023

Role: Head of Customer Success Location: San Francisco, CA, United States Organization: Ikigai As the Head of Customer Success, you’ll manage the onboarding of new clients and ensure a smooth transition from sales. Draw in and keep excellent talent.

Customer Success 19

Customer Success Sales Recruiting Technical Review Outsourced Development 19

SmartKarrot

OCTOBER 17, 2022

Increase the retention and growth of the most valuable customers. Identify business opportunities with customers to improve retention. Support the sales process by communicating with prospective clients, as needed. Establish clear retention goals and process milestones for the client and Customer Success team to work toward.

Customer Success 19

Customer Success Scale AWS Cloud 19

Hull

JANUARY 27, 2020

Removing these silos and creating a single customer view improves alignment and makes it easier for teams that interact with customer data (including marketing, sales, support, customer success, product and operations) to navigate the growing landscape of technology. Timely notifications to sales to reach out. Sales operations.

Data 59

Data Scale Technology Social Media 59

Hull

JANUARY 10, 2021

Removing these silos and creating a single customer view improves alignment and makes it easier for teams that interact with customer data (including marketing, sales, support, customer success, product and operations) to navigate the growing landscape of technology. Timely notifications to sales to reach out. Sales operations.

Data 52

Data Scale Technology Social Media 52

SaaStr

AUGUST 7, 2020

From strategies in recruitment and team building to sales tactics, these leaders from Salesforce, nCino, and Vlocity, will discuss the top tips for moving beyond horizontal SaaS and building a billion-dollar SaaS company. These companies can scale really efficiently. They need fewer sales as a percentage of overall employees.

Payment Solutions 149

Payment Solutions Pricing Payments Payment Services 149

SaaStock

MARCH 20, 2019

Thanks to them, merchants can make more successful sales and win happy customers. Toast ’s all-in-one point-of-sale (POS) and restaurant management platform helps power and grow restaurants. Leading commerce platform Shopify helps merchants set up and manage their business and stores across various sales channels. Founded: 2009.

SaaS Payments 100

SaaS Payments Merchant Services Payment Solutions Payments 100

SmartKarrot

AUGUST 16, 2021

product expert, helping customers increase their revenues and improve operational efficiency through greater integration and usage of the Attractions.io Work with your assigned Strategic Account Manager (SAM) to meet retention and upsell goals. As a Customer Success Manager, you will become an Attractions.io Apply here: [link].

Customer Success 19

Customer Success Technical Review Development Team Review Systems Review 19

SmartKarrot

APRIL 28, 2021

Partner with Marketing, Customer Care, Sales, and Product Management to create a great customer experience in all stages of the lifecycle and drive positive NPS, retention, and account growth. Provide continual evaluation of methods to improve operations, efficiency, and service to both internal and external customers.

Customer Success 10

Customer Success Underperforming Technical Team Payment Services Payment Methods 10

Sales Enablement, SaaS and Growth

MARCH 23, 2020

Operational efficiency. For example, a sales engagement tool could be much cheaper than its competitor, but lacks key functionality and takes more time to use. When successfully applied to training , gamification increases engagement, productivity and knowledge retention. Brand equity. Customer data. Economies of scale.

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

SmartKarrot

JULY 12, 2021

As a Director of Customer Success, you will determine the strategic and tactical customer service direction of the Customer Success team to ensure the achievement of corporate goals related to account retention, revenue growth through customer renewals and customer satisfaction. Apply here: [link].

Technical Advisors 10

Technical Advisors Customer Success Sales Hiring Operational efficiency. 10

User Pilot

NOVEMBER 14, 2023

Types of reports include financial reports, marketing reports, sales reports, management reports, operational reports, and product usage reports. You need both reporting and analytics to get a competitive edge, improve operational efficiency , improve your hiring strategy, and make better decisions. Diagnostic analytics.

Sales Hiring 96

Sales Hiring Trends Data Retention 96

SmartKarrot

MARCH 18, 2021

Leading and caring for technical customer escalations and partnering with Development, Operations, other Customer Operations teams to resolve difficult issues. Work closely with Sales, Professional Services, Development and IT/Operations teams to support existing customers and support revenue growth in the future.

Customer Success 10

Customer Success Sales Recruiting Technical Review Software Review 10

SmartKarrot

APRIL 6, 2021

Role: Director of Customer Success Location: Boca Raton, FL, US Organization: GRUBBRR As a Director of Customer Success, you will collaborate with sales and operational leadership to ensure business objectives are aligned, effectively create a bridge between the departments to ensure accuracy and ensure metrics are being met.

Customer Success 10

Customer Success Sales Recruiting Sales Hiring Scale 10

SmartKarrot

NOVEMBER 3, 2020

Design and launch eLearning and other critical programs to improve customer experience and operational efficiency. Evaluate and adapt KPI’s and metrics to drive adoption, retention, growth, and reduce churn. Working with Product and Marketing to build sales collateral and experiences that help onboard customers.

Customer Success 10

Customer Success Scale SMB Consulting 10

SmartKarrot

APRIL 17, 2023

Sales and revenue: Chatbots can drive sales by providing personalized product recommendations and helping customers complete purchases. You can measure the ROI of chatbots by tracking the increase in sales or revenue after the implementation of the chatbot.

Artificial Intelligence 10

Artificial Intelligence Communication Machine Learning AI 10