Remove Operational efficiency. Remove Retention Remove Sales Remove Software Development
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The Why, What & How Of Hiring A Transformational Customer Success Operations Leader

Valuize Consulting

With only a Director of Operations who answers to your VP of CS, you have no one to focus on the strategy driving your CS Operations, the engine that powers your entire Customer Success organization. From an investment standpoint, hiring a Senior CS Operations Leader provides exceptional ROI. They Drive Economic Growth.

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Mental Models to Help You Grow

Sales Enablement, SaaS and Growth

Operational efficiency. Agile Agile software development has been such a success that people now apply the “agile” moniker to a broad range of areas. For example, a sales engagement tool could be much cheaper than its competitor, but lacks key functionality and takes more time to use. Brand equity. Customer data.

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Mar 18 – Customer Success Jobs

SmartKarrot

Develop relationships with executives at the highest priority accounts. Ensure customer satisfaction and successful use of the software. Develop new tactics and strategies to solicit mindshare from the customers’ executives. Act as a change agent to identify areas for operational efficiency and continuous improvement.

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Customer Journey Analytics: Don’t Let All That User Data Make You See The Forest for The Trees

User Pilot

With this perspective, you are ready to take on crucial metrics that impact your annual revenue like Lifetime Value (LTV), Customer Retention, and churn. Retention (Pro)*-Referrals, leave a review on G2, etc. For example: customer testimonials from the sales and customer success teams. Source: Woopra.com.

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Lessons learned from growing a PM team in a hyper-growth startup

Point Nine Land

There are many posts out there explaining how startup co-founders should “land the first sales, then hire the first 2 sales and when to hire a VP sales”. Just like your first sales are being done by one of the co-founders, the first product concepts are being done by one of the co-founders. How is it working?