Buffer Resources

JANUARY 19, 2024

This allows us to focus on building a relationship with customers over time, turning email into a high-impact channel that boasts over 50 percent open rates and drives a large percentage of our revenue.    Brand emails can feel so impersonal these days, but I think someone signing up for your email list is an intimate thing.

Marketing 100

Marketing Benchmarks Social Media Retention 100

Baremetrics

JULY 7, 2021

For every decision-maker in a SaaS company, understanding SaaS financial benchmarks makes a proper interpretation your internal performance metrics possible. All the data your startup needs 1 What are SaaS financial Benchmarks? 2 Why use SaaS Financial Benchmarks? 2 Why use SaaS Financial Benchmarks? Table of Contents.

Benchmarks 105

Benchmarks SaaS Payments SaaS Payments 105

SaaStr

MAY 9, 2020

#1: Where SaaS Stands Today: Benchmarks and Lessons from 17,479 SaaS Companies. #2: 5: How Top Sales Leaders at Brex and Atlassian are Adjusting Their Sales Process and More (an Open Discussion). #6: 2: A Decade of Learnings from Y Combinator, with Michael Seibel. #3: 3: Funding in the Time of Coronavirus, with Mark Suster . #4:

Benchmarks 211

Benchmarks Trends SaaS Revenue 211

Practical Advice on SaaS marketing

JULY 1, 2020

A SaaS HR systems vendor, for example, can find in the system useful information on sick days, turnover, or time-to-fill open positions. Benchmarks are useful Of course, SaaS vendors need to be very careful to share only aggregate data. Because they’re hosting the data in the cloud, they can see the vital information themselves.

Benchmarks 161

Benchmarks SaaS Cloud Metrics 161

ChurnZero

MAY 2, 2024

The 2024 B2B SaaS Benchmarking Survey by SaaS Capital is the most comprehensive and up-to-date source of its kind for SaaS and customer success leaders who want to know where they stand compared to peers and competitors. To find out more about the survey, and see more research and benchmarking data, visit SaaS Capital here.

Benchmarks 52

Benchmarks B2B SaaS Technical Review 52

SaaStr

DECEMBER 3, 2021

10 SaaStr 211: The Ultimate Guide To SaaS Pricing From Investors @ Benchmark, Matrix, Upfront Ventures & Operators @ Figma, Snyk, and Kustomer. #9 . #11 SaaStr 309: David Skok on The 9 Stage Model To Get A B2B Company To Get Repeatable, Scalable & Profitable Growth. #10 1 SaaStr 221: HBS Sr. . #7 1 SaaStr 221: HBS Sr.

Scale 206

Scale Sales Hiring SMB Benchmarks 206

SaaStr

FEBRUARY 20, 2021

Reg is just opening now , and a core pass is FREE, so sign up ASAP ! 3. “The 5 Metrics and Benchmarks You Should Track to Maximize Your Company’s Valuation with Tomasz Tunguz of Redpoint Ventures” Tomasz is back with his latest data-driven insights on how to get the highest valuation possible! Sign up here. #3.

Benchmarks 168

Benchmarks Cloud Enterprise Scaling 168

User Pilot

AUGUST 2, 2023

Use benchmarks to set a standard for certain metrics and measure how changes make improvements. A data-driven email marketing strategy is important because it: Improves click-through rate : You can use customer data to personalize subject lines, making customers more likely to open them.

Data 98

Data Strategy Marketing Software Review 98

User Pilot

OCTOBER 2, 2023

Decide which new feature to work on by using in-app surveys with open-ended questions. Use evaluative research for competitor benchmarking by conducting market research to understand where your product excels or falls short. Make sure to incorporate open-ended questions to ensure the feedback is as genuine and unfiltered as possible.

Interviewing 105

Interviewing Benchmarks Innovation Onboarding 105

Buffer Resources

JANUARY 19, 2024

This allows us to focus on building a relationship with customers over time, turning email into a high-impact channel that boasts over 50 percent open rates and drives a large percentage of our revenue.    Brand emails can feel so impersonal these days, but I think someone signing up for your email list is an intimate thing.

Marketing 71

Marketing Benchmarks Social Media Retention 71

Payrix

APRIL 24, 2024

Ian and Andy explore actionable strategies for retaining customers, emphasizing the importance of open-ended questioning and proactive outreach. And you know and all kidding aside, you got to have open-ended questions. You got to have your customer service and/or retention teams asking open-ended questions about the facts at hand.

Payments 162

Payments Embedded Payments Merchant Services Payment Solutions 162

SaaStr

SEPTEMBER 17, 2020

Because of this, Yoav Landman created an open source version of JFrog that helped provide automation of the process. That’s the benchmark we are looking for.”. Before starting JFrog, the founders had built a successful IT consulting firm, AlphaCSP, which focused on developing Java solutions.

New CTO 214

New CTO CTO Benchmarks Consulting 214

Unbounce

APRIL 15, 2021

That’s where industry benchmarks come in—and that’s why we’re thrilled to bring you a fresh (and free) Conversion Benchmark Report for 2021. Introducing the 2021 Conversion Benchmark Report. We found this reduces the impact of outliers (like pages that convert five times better than the rest) on the final benchmarks.

Benchmarks 145

Benchmarks Machine Learning Artificial Intelligence AI Search 145

FastSpring

DECEMBER 13, 2023

And one thing I am curious about, I’d love for you to talk about some of the highlights, you know, from when you heard, but even specifically, the work that you did on the benchmarking initiative was highlighted by a couple people. Congratulations again to Danica, and if you’d like to join our team, you can find our open roles here.

Benchmarks 78

Benchmarks Interviewing Customer Success Management 78

Unbounce

MAY 29, 2020

” That’s where industry benchmarks come in—and that’s why we’re thrilled to bring you a fresh (and free) new version of our Conversion Benchmark Report. . Benchmarks can energize your digital marketing strategy in three big ways: They’re a form of competitive intelligence. Introducing the 2020 Conversion Benchmark Report.

AI 145

AI Machine Learning Artificial Intelligence Benchmarks 145

Unbounce

JUNE 21, 2022

I had a midlife crisis, chucked the corporate world aside, and decided to open up a dive shop,” he explains. Head over to the Conversion Benchmark Report to learn more about industry benchmarks. Shortly before he opened his own business, it was time to find out if he was correct. Peter is now retired.

Business 140

Business Travel Benchmarks AI Search 140

Andreessen Horowitz

MAY 7, 2024

But recently, a few savvy consumer founders have found ways to improve retention by applying specific methods — in some cases, increasing their N-Day D30 retention by a whopping 10-15% (which our benchmarking study identifies as going from “okay” to “great”). They show what you are missing, and invite you to contribute to the product.

AI Search 99

AI Search AI Retention Artificial Intelligence 99

User Pilot

MAY 1, 2024

Use open-ended questions for richer insights, but also include multiple-choice or scaled questions for easy analysis. These metrics will help you quantify how well your product meets user needs and achieves business objectives, providing a clear benchmark for success. The SMART goal-setting framework.

Customer Lifetime Value 105

Customer Lifetime Value User Experience Retention Scale 105

OPEXEngine

SEPTEMBER 9, 2021

In working with hundreds and hundreds of SaaS CFOs over the past 15 years, I’ve noticed that effective and strategic CFOs incorporate accurate benchmarking into the daily business of the company and especially into the budgeting and planning process. . Use Benchmarks At the Start of the Budgeting Process.

Benchmarks 52

Benchmarks Sales Hiring Headcount Customer Lifetime Value 52

User Pilot

JANUARY 11, 2024

You can measure the engagement rate by looking at 4 key metrics: Session duration : Alongside the app open rate, session duration tells you how frequently and how well users engage with your app. The benchmarks help you identify areas of strength and weakness in your process. Longer sessions indicate consistent engagement.

Onboarding 105

Onboarding Payment Services Customer Success Payment Solutions 105

FastSpring

SEPTEMBER 16, 2022

But because we want it to be an ideal place for you to virtually “hang out,” this space is still malleable and open to suggestions. One of the recent questions we had for members was to let us know what kind of benchmarking data and metrics they’d like to see FastSpring release. (An And if you have no interest in FastSpring?

SaaS Payments 145

SaaS Payments Payment Solutions Merchant Services Software Review 145

User Pilot

MARCH 23, 2023

An open-ended follow-up question for customers to explain the reason behind their rating in their own words. Compare with industry benchmarks : Your NPS score lets you know how you’re performing in your industry. Use it to assess your product’s performance by comparing it with the SaaS benchmark.

Software Review 98

Software Review Benchmarks Branding Growth Marketing 98

ChurnZero

DECEMBER 20, 2021

What to do if the other person won’t negotiate in a fair and open way. B2B SaaS Benchmarks: How Does Your Company Compare to +1500 of Its Peers? Watch this webinar to cover: A deep dive on 2020 SaaS retention benchmarks and the impacts the pandemic has had. Common customer objections and how to prevent them.

Scale 98

Scale Benchmarks Leadership B2B 98

Intercom, Inc.

DECEMBER 8, 2020

This metric represents the average amount of time it takes your customer support team to settle a case once it’s opened. Comparing tickets completed against the number of tickets opened is a quick way to review your overall team performance. Resolution Time.

Customer Support 211

Customer Support Metrics Technical Review Scale 211

ChurnZero

AUGUST 25, 2021

It will help you set benchmarks to get a clear picture of your performance with your customers. A Net Promoter Score (NPS) is a customer satisfaction benchmark that measures how likely your customers are to recommend you to a friend or colleague. Let’s start with the basics. What is a Net Promoter Score (NPS)?

Scale 98

Scale Underperforming Technical Team Benchmarks Pricing 98

Chart Mogul

JUNE 16, 2023

In account management, your customers will be so much more open to giving you honest feedback if they met you in person, and saw how tall you are. Asking folks if they knew what it meant was our “soft opener”. This year we printed a summary version of our SaaS Benchmarks Report 2023. They felt proud! And they felt well-informed.

Strategy 52

Strategy SaaS Benchmarks Travel 52

Sales Hacker

AUGUST 30, 2021

If you want to derive meaningful insights, you need to set benchmarks to track metrics and interpret data. Ideally, you need both internal and external benchmarks. It can help to include an open-ended question that leads can’t just leave to be filled in automatically, to force them to reflect and share their own opinions.

Scale 89

Scale Data Sales Benchmarks 89

Sales Hacker

NOVEMBER 17, 2020

According to TOPO’s 2019 Sales Development Benchmark Report , best-in-class SDRs generate $415k in pipeline per rep every month. At 6sense , we broke through the benchmark and generated $787k per BDR every month… all without cold calls and emails. Did you dig into your open rates? But it didn’t happen overnight. Click rates?

Engagement 99

Engagement Underperforming Technical Team Machine Learning Artificial Intelligence 99

User Pilot

OCTOBER 9, 2023

Use open-ended questions to leave room for your users to provide thorough feedback. They’re open-ended questions designed to ask more details about the user’s answer so it can complement quantitative data with qualitative. Ensure that your customer’s responses are unbiased and totally free from any influence.

Software Review 105

Software Review Onboarding Scale Churn 105

User Pilot

MARCH 23, 2022

Then we’ll look at some benchmarks of what a good response rate is and the best practices to follow for optimal results. The 2022 NPS benchmark for SaaS is 41. NPS benchmarks. NPS benchmarks vary from industry to industry. The benchmark for SaaS is higher, though. Two questions are ideal in an NPS survey.

Scale 98

Scale SaaS Software Review Benchmarks 98

Baremetrics

SEPTEMBER 9, 2021

The profit margin also makes it possible to compare your profitability to your competitors relative to an industry benchmark. Baremetrics offers SaaS financial benchmarks that will show you, at a glance, what’s standard in your industry. Check out more of what the Open Benchmarks say here , or start a free trial today!

Payments 103

Payments Revenue Payment Services SaaS Payments 103

OpenView Labs

MAY 24, 2021

In OpenView’s 2020 SaaS benchmarks , we pointed out that public markets were starting to take notice of product-led companies. Like OpenView’s coverage of SaaS metrics and benchmarks? Please consider participating in our 2021 Financial and Operating Benchmarks Survey —now open! Take the survey here.

Scale 98

Scale Headcount Sales Hiring Benchmarks 98

Kellblog

AUGUST 18, 2023

I have experience with market-seeding strategies and open source. The accompanying OpenView Product Benchmarks provides survey results with over 1000 responses from PLG companies. A must read that, among other things, includes benchmark conversion rates, something everyone seems to want. Stop, will you? I grew up in enterprise.

Benchmarks 75

Benchmarks Systems Review Enterprise Software Review 75

Clouded Judgement

JUNE 5, 2023

Very open to feedback! Open Market Operations: This involves buying and selling government securities to influence the amount of money in the banking system. I’m very open to constructive criticism on what I got wrong, or others viewpoints on what happens with liquidity throughout the balance of the year. In the U.S.,

Payment Services 169

Payment Services Cloud Government Banking 169

User Pilot

MARCH 19, 2024

In your surveys, ask both closed-ended and open-ended questions. This, however, doesn’t mean opening the floodgates and releasing the feature to the remaining users at once. This depends on the test results and feedback : if you reach the goals and benchmarks outlined in your release strategy, you’re good to roll.

Software Development 105

Software Development Scale Development Benchmarks 105

How To Buy Saas

AUGUST 10, 2022

Establish benchmarks. A benchmark is an established criterion used to measure quality or performance. Marketers utilize the same benchmarks across different channels but don’t measure any activity compared to one another. The most typical benchmark in marketing is the conversion rate. Conclusion.

Development 52

Development Strategy Marketing Social Media 52

User Pilot

APRIL 18, 2023

– Use close-ended and open-ended questions. Open-ended questions Here are some sample questions for the customer feedback surveys. In addition, adequately designed surveys offer insights that become the basis for benchmarking customer satisfaction. Open-ended questions should also be optional. Dichotomy questions 4.

Underperforming Technical Team 98

Underperforming Technical Team Scaling Onboarding Product Marketing 98