SaaStr

NOVEMBER 15, 2022

Metrics are the key to evaluating success and setting goals, but not every SaaS business should orient itself around the same one-size-fits-all numbers. This flexible mindset creates just the right conditions for embracing evolving business models and new metrics. The Metric Monolith: The Rise and Fall.

Metrics 234

Metrics Machine Learning Artificial Intelligence Technical Review 234

SaaStr

DECEMBER 31, 2023

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: The New Normal: 700 Employees at $200,000,000 in ARR ServiceTitan: The First Great SaaS IPO of 2024 (Potentially) at $500,000,000+ ARR Why The Greatest Sales Teams Just Kill It On Dec 31. When Everyone Else Has Gone Home.

Scale 234

Scale Sales Hiring AI Customer Success 234

SaaStr

DECEMBER 5, 2023

As Managing Director of Salesforce Ventures, Nowi Kallen , shared at last week’s Workshop Wednesday, there are five main challenges of moving upmarket and tips to follow if you want to succeed at Enterprise sales in today’s macro environment. For many, moving upmarket makes sense to scale. We’ve already mentioned the why.

Scale 205

Scale Enterprise readiness compliance Enterprise 205

SaaStr

DECEMBER 29, 2023

It can replace humans for those companies that can’t find someone to send emails, update the website, or do sales. Q: As you scale, how metrics-oriented should the company be? ARR asks Jason how he sees the best companies steering into metrics and KPIs to drive performance at a leadership level. The market wants it.

Scale 249

Scale Sales Hiring Customer Success AI 249

SaaStr

DECEMBER 31, 2022

“How To Innovate Faster with Community: Insights From GitLab CEO Sid Sijbrandij” A great session from GitLab’s CEO and founder on how to really use community to build and scale. #2. 3 How to Scale Outbound Sales with the CROs of Outreach, Malwarebytes, HubSpot, Seismic. . appeared first on SaaStr.

Scale 221

Scale SMB Innovation B2B 221

SaaStr

JANUARY 12, 2024

We just wrote up how some of the biggest changes of SaaS are now coming, specifically in Customer Success and Sales. If there were one or two metrics or data points that Nick learned at Gainsight by sitting in on board meetings, what were they? As you scale, you hire less people and spend less money. Sales grew a little less.

Sales Hiring 264

Sales Hiring Customer Success Scale AI 264

Sales Hacker

JUNE 16, 2022

It’s been a tough couple of years, Sales Hackers. What do the changing market conditions mean for RevOps and sales? What do the changing market conditions mean for RevOps and sales? VP of Global Inside Sales at Tray.io. Your prospects may share that they’re pausing on projects or vendor meetings. Ralph Barsi.

Scale 91

Scale Sales Hiring Sales Headcount 91

SaaStr

NOVEMBER 25, 2019

With Dreamforce and SaaStr Europa and Scale behind us, little tiny Team SaaStr is 100% focused on 2020 SaaStr Annual. The headline metrics: 15,000+ attendees. 250+ AMAs, Workshops, Super Braindates, and more. The headline metrics: 15,000+ attendees. 250+ AMAs, Workshops, Super Braindates, and more. 100+ Workshops.

New CTO 268

New CTO Sales Recruiting CTO Coach Scale 268

Intercom, Inc.

DECEMBER 16, 2019

Organizations were struggling to align sales and marketing, personalize their tactics, and build truly one-to-one relationships with stakeholders. That’s because, when deployed thoughtfully, ABM enables marketing and sales teams to close their biggest deals in a targeted and coordinated way. 4 benefits of account-based marketing.

Scale 189

Scale Marketing Business B2B 189

SaaStr

JUNE 3, 2022

It’ll be indoor/outdoors, with 4 stages, a Cantina, dedicated Networking, and Workshop spaces, a Co-Working Space (to meet or take calls on-site), SaaStr Square Park (to hang), and plenty of spaces for Braindate. 5 Scale-Up Mistakes for Startups with Dave Kellogg. SaaStr Europa Schedule At-A-Glance.

Mobile 240

Mobile Scale SMB Travel 240

SaaStr

MARCH 12, 2024

People lie about usage and revenue, which leads to a failed acquisition. #2 Google was acquiring 40-50 companies, while smaller startups will be acquiring on a much smaller scale, if at all. #3 2 Hit Your Metrics Another thing is milestones. Hit your metrics. Focus on companies with strong M&A functions.

Software Review 241

Software Review Technical Review Acquisition Scale 241

Sales Hacker

OCTOBER 26, 2020

The same can be said for sales enablement. Earlier in my career, I helped build a global sales enablement team at Oracle Marketing Cloud that designed, deployed, and measured a sales onboarding program integral to a business unit responsible for $675M in annual recurring revenue. Sales Onboarding. Sales Onboarding.

Sales Enablement 105

Sales Enablement Sales Hiring Scale Sales 105

SaaStr

JANUARY 25, 2020

We’ll do a deep dive into the latest metrics on what it takes to build something iconic. Ok this session started as just a smaller workshop but boy, it’s already packed to capacity! What It Really Takes to go from Series A to Series B with Canvas, Scale Ventures and Index Ventures. The topic is a great one.

Trends 214

Trends Venture Capital Scale PayPal 214

ChurnZero

SEPTEMBER 8, 2021

SaaStr Annual is comprised of 100s of workshops, and 1000s of mentoring sessions – all to help you scale faster. Their goal is to help everyone scale faster and with less stress and more success. TSW features the world’s leading tech companies discussing how to respond to today’s technology and services challenges.

Scale 95

Scale Leadership Technology Customer Success 95

Natalia Luneva

NOVEMBER 11, 2021

How he founded Sales playbook. I founded SalesPlaybook after getting frustrated by the lack or absence of sales support for startup founders. A lot of these companies have never done outbound sales and they don’t have a repeatable process in place and they haven’t really nailed down their ideal customer profile.

Sales Recruiting 52

Sales Recruiting Sales Hiring Scale Sales 52

OpenView Labs

APRIL 29, 2021

This is a recap of OpenView Talent Partner Steve Melia’s workshop. . Recruiting top talent is the common denominator across all scaling startups. Many of them are learning on the fly and trying to juggle being CEO and Chief People Officer/Lead Recruiter/Brand Evangelist all at once. It’s a lot. Official kickoff call.

Sales Recruiting 81

Sales Recruiting Outsourcing Services Sales Hiring Scale 81

ChurnZero

MARCH 16, 2021

Last week SaaStr hosted their SaaStr Build event where they had 20,000+ virtual attendees and 20+ top VCs come together for two days to teach you everything you need to know to grow your revenue, scale up your team and close deals faster. . Luke Frelier, CEO at Centercode knows the importance of customer feedback.

Customer Success 69

Customer Success Scale Benchmarks Churn 69

SaaStr

APRIL 30, 2024

How do you build GTM efficiency in SMB sales? The CRO at Owner, Kyle Norton, shares his learnings and strategies for building better efficiency into your GTM motion at Workshop Wednesday, held every Wednesday at 10 a.m. Ways to scale that don’t include rampant inefficiency and burn. Kyle made this mistake in his first startup.

Scale 272

Scale SMB Sales Hiring Sales 272

ChurnZero

FEBRUARY 17, 2021

Each inquiry, advisory engagement, and workshop that they conducted, was tagged to a corresponding business challenge. ChurnZero Resource: Churnopedia – SaaS Metrics. ChurnZero Resource: Secrets to Scaling Your Customer Success Function. TSIA Resource: Using Partners to Scale Your Customer Success Organization.

Customer Success 78

Customer Success Technical Review Scale Sales Hiring 78

ChurnZero

SEPTEMBER 8, 2021

SaaStr Annual is comprised of 100s of workshops, and 1000s of mentoring sessions – all to help you scale faster. Their goal is to help everyone scale faster and with less stress and more success. TSW features the world’s leading tech companies discussing how to respond to today’s technology and services challenges.

Scale 52

Scale Leadership Technology Customer Success 52

SaaStr

OCTOBER 30, 2023

In last week’s episode of Workshop Wednesday , held every Wednesday at 10 a.m. F — Flywheels U — Users E — Experiments L — Learnings In this article, we’ll talk about: The importance of understanding user decisions behind every metric you want to move and how to inspire those decisions. Funnels lead to linear growth.

Scale 236

Scale Scaling AI Search Social Media 236

SaaStr

MAY 3, 2024

What are the three most under-discussed metrics on social media, with VCs, and especially with founders? In your first couple of years, you might now have any customer growth, but for anyone at scale, from $4M ARR to $5B, new customer growth is anemic. This should be your North Star metric. You have to be more efficient.

Metrics 268

Metrics SaaS Scale Social Media 268

SaaStr

FEBRUARY 6, 2024

While we recently held a live workshop on what will change for Customer Success in SaaS in 2024 with Jason and Nick , we ran out of time to answer some of the top questions both get and what their answers would be now in 2024. So in the latest installment of SaaStr’s Workshop Wednesday, we did exactly that. What’s Good NPS?

Customer Success 261

Customer Success Scale Sales Hiring Benchmarks 261

Valuize Consulting

OCTOBER 20, 2021

By performing a customer journey mapping workshop with all of your cross-functional teams, you can identify each of the important touchpoints and moments that are going to drive them toward value. At the beginning, they’re turning on the technology, implementing it, figuring out how to use and scale it and how to operationalize it.

Data 52

Data Customer Success Scale Government 52

SaaStr

JUNE 10, 2020

Meagen, sales. Launch it to our customers, launch it to the sales team, launch it to prospects.” And the three things we needed to focus on were messaging and the narrative and the new world, and what customers needed and prospects needed. And then of course, sales pipeline and the livelihood of our business.

Travel 178

Travel Marketing Scale Outsourcing Services 178

Sales Hacker

AUGUST 10, 2021

In this episode of the Sales Hacker podcast, we have Keith Daw , VP of GSD and Trainer at McDonell Consulting Group , where he ‘Gets Stuff Done’ and teaches the Sandler Training methodology. Subscribe to the Sales Hacker Podcast. That’s why you’ve got to check out Blueboard, experiential sales incentives and president’s club trips.

Scale 105

Scale Underperforming Technical Team Leadership Consulting 105

ProfitWell

DECEMBER 16, 2019

We gathered in Boston to discuss all things subscription—kicking off with our Pricing and Monetization Workshop. Jeremey Donovan , SVP of Sales Strategy at SalesLoft—an expert in data-driven prospecting—imparted wisdom on building a pipeline with a facts-first approach. How does @ReChargePayment scale their remote-first company?

Scale 41

Scale Payment Methods Payment Services Payments 41

SmartKarrot

APRIL 4, 2023

Develop procedures and systems in conjunction with important partners to: Monitor and evaluate upsell, cross-sell, and renewal leading indications. Establish and maintain a top account funnel for prospective upsell and cross-sell opportunities.

Customer Success 19

Customer Success Scale Traceability Outsourced Development 19

Casey Accidental

FEBRUARY 8, 2022

Build, communicate, and execute a cohesive product strategy across feature, growth, scaling and innovation product work. If you’re unfamiliar with Reforge, it’s the world’s leading career development platform for top-tier tech talent. Attend weekly workshops and deep-dive sessions led by Reforge Partners.

CTO Coach 52

CTO Coach CTO Hire New CTO Scale 52

User Pilot

JUNE 13, 2022

We covered the best blogs on SaaS growth, product marketing , UX analytics, venture capital, and sales. Chaotic flow blog focuses on SaaS marketing, SaaS sales, SaaS metrics, and cloud computing. The Sales Hacker blog focuses on sharing actionable content that offers helpful tips and strategies to reach SaaS sales goals.

Venture Capital 52

Venture Capital SaaS Data Scale 52

ChurnZero

OCTOBER 15, 2021

Businesses were forced to wise up to this fact during the pandemic when new sales shriveled. Twenty years ago, when I did my first big round of funding for a different company, NRR was an “Oh, by the way” metric. Then, by the third meeting, they said, ‘Oh, by the way, what are your customer metrics?’ We negotiated.

Customer Success 97

Customer Success Benchmarks Scale Underperforming Technical Team 97

SmartKarrot

APRIL 19, 2023

In order to reduce negative effects on customer happiness, operational efficiency, and scale, assist in identifying, prioritising, communicating, and driving resolution of essential issues and hazards. The achievement of Customer Success metrics for platform adoption inside the present customer base is measured, supported, and made possible.

Customer Success 19

Customer Success Scale Forecasting Operational efficiency. 19

SmartKarrot

APRIL 4, 2023

Develop procedures and systems in conjunction with important partners to: Monitor and evaluate upsell, cross-sell, and renewal leading indications. Establish and maintain a top account funnel for prospective upsell and cross-sell opportunities.

Customer Success 15

Customer Success Scale Traceability Outsourced Development 15

SaaStr

OCTOBER 3, 2023

In the latest Workshop Wednesday , held every Wednesday at 10 a.m. In startups, founders and teams often wear many hats — figuring out what to prioritize, developing and implementing all types of demand gen strategies, attending events and networking, and founder-led sales. Why is teaming the new selling?

Enterprise 246

Enterprise B2B Scale SMB 246

Sales Hacker

MARCH 2, 2020

And for leveling up your sales skills, nothing beats a good sales book. So what are the best sales books for helping you reach peak performance? Have been recommended by sales professionals. Here’s how you can find the sales books that are most relevant to you. Here they are… The 97 Best Sales Books in 2020.

Scale 141

Scale Sales Hiring Sales Recruiting Payment Methods 141

User Pilot

AUGUST 31, 2023

Teams from Marketing, Demand Generation, Growth, Sales, Media Buying, and Customer Success are in charge of customer acquisition. As more customers are acquired, the company’s revenue stream expands, enabling it to invest in product development, innovation, and scaling operations.

Acquisition 110

Acquisition SaaS Payments Payment Methods Metrics 110

Chart Mogul

JUNE 15, 2018

This week: How to calculate SaaS gross margin, commonly misunderstood SaaS metrics and how to build a SaaS marketing system. ” Ben’s writing on SaaS finance and revenue metrics is incredibly useful for founders or finance professionals finding their way in the SaaS universe. Read the full post. The question is are you?

SaaS 40

SaaS Customer Lifetime Value Finance Scale 40