Clouded Judgement

JULY 16, 2024

With embedded applied AI and machine learning technologies built specifically for Finance, our platform automates and streamlines workflows, accelerates analysis and improves forecast accuracy, equipping the Office of the CFO to report on, predict and guide business performance. .”

Benchmarks 295

Benchmarks Data Machine Learning Artificial Intelligence 295

Tom Tunguz

MAY 24, 2023

In the late 2010s, machine learning inflated demand. All the while, the company’s management has tuned the machine to produce ever more cash : 30 to 40 cents of every revenue dollar become free cash flow. In a decade, the business increased in value about 250x, compounding at about 74%.

Machine Learning 298

Machine Learning Artificial Intelligence B2C AI 298

USIO

JUNE 10, 2025

Fraud Prevention : Real-time risk models use machine learning to flag suspicious activity before payments go out. Scalable for Any Size : Whether you’re managing hundreds or millions of accounts, Usio scales to meet your escheatment needs. Fraud Shielding : AI-powered tools help detect and block fraudulent claims.

Payment Solutions 130

Payment Solutions Payment Services PayPal Traceability 130

SaaStr

APRIL 13, 2025

Companies typically manage this through disconnected systemsan HRIS here, a payroll system there, separate systems for pensions, hours tracking, annual leave, and banking. IT Cloud : Setting up employees in apps, device management, and IT systems. Payroll in the UK, like many business processes, is complex and interconnected.

Startup 154

Startup Sales Hiring Underperforming Technical Team Cloud 154

Payrix

NOVEMBER 7, 2024

At Payrix from Worldpay, we have an internal team of risk management experts dedicated to helping software companies, like yours, manage payment processing, fraud prevention, and compliance. Mike’s key takeaway: Data modeling has become a cornerstone of effective risk management. Check out this infographic on PCI 4.0 compliance.

Merchant Services 130

Merchant Services Payment Services Payment Solutions Payments 130

SaaStr

APRIL 12, 2023

Why AI Matters to VCs Over the last decade, each type of machine learning has developed and grown, with generative AI becoming the most recent. Goldman Sachs predicts that the contribution of machine learning to GDP would fall somewhere between 1.5 – 2.9%. SaaStr Workshop Wednesdays are LIVE every Wednesday.

Generative AI 242

Generative AI AI Machine Learning Artificial Intelligence 242

Tom Tunguz

MAY 15, 2023

A product manager today faces a key architectural question with AI : to use a small language model or a large language model? the company has no plan/interest to staff a team to manage AI infrastructure or develop deep machine learning experience / expertise in-house. The pace of innovation in the field clouds the answer.

Artificial Intelligence 227

Artificial Intelligence AI Machine Learning Scale 227

Tom Tunguz

MARCH 17, 2024

As Spark has become the system for transforming large volumes of data in BI & AI training, the vector computer manages the data pipelines to feed models, optimizing them for a purpose or user. Founder Daniel Svonava is a former engineer at YouTube who worked on real-time machine learning systems for a decade.

Artificial Intelligence 262

Artificial Intelligence Machine Learning AI Engineering 262

Tom Tunguz

DECEMBER 17, 2023

They gather feedback from users, define the value, solicit feedback from the rest of the team, then manage the execution of the plan. Business logic : the data engineering team build the ETL pipelines while the data science team researches & implements machine learning algorithms for MLDS driven data products.

Data 266

Data Government Headcount Scale 266

SaaStr

DECEMBER 22, 2022

With customers in higher education, nonprofit, healthcare systems, government, and corporate enterprise business, OnBoard is the leading board management provider. Launched in 2011, today, OnBoard serves as the board intelligence platform for more than 2,000 organizations and their 12,000 boards and committees in 32 countries worldwide.

Scale 54

Scale Onboarding Government compliance 54

SaaStr

FEBRUARY 19, 2020

5G, the Internet of Things, AI and Machine Learning, Wearables, Virtual Reality…these buzzwords are dominating the world of tech as the technologies they represent drive global cultural and business trends. By Karen Rubin, Owl Labs Chief Revenue Officer.

Machine Learning 331

Machine Learning Artificial Intelligence AI Technology 331

Tom Tunguz

DECEMBER 19, 2023

The top two companies account for about one-third of that amount: WideOrbit (ad management for TV & radio) at $1.6b & Mosaic (machine learning platform) at $1.3b. Meanwhile, venture-backed software M&A in the US, Canada, & Europe during 2023 totaled about $10b, about 20% of take-privates.

Startup 235

Startup Machine Learning Artificial Intelligence Acquisition 235

Tom Tunguz

NOVEMBER 17, 2022

Machine learning has become table stakes for modern software companies - users expect apps to anticipate their needs & businesses rely on it for competitive advantage. I remember joining in 2008, a green product manager out of Google who had just landed his dream job. This era will be no exception.

Venture Capital 221

Venture Capital Machine Learning Artificial Intelligence Innovation 221

SaaStr

JUNE 14, 2023

Join us as we uncover lessons from UiPath’s success in creating a new category within RPA Enterprise Automation – Robotic Process Automation – while navigating the challenges inherent in digital transformation powered by artificial intelligence and machine learning technologies.

Scale 246

Scale Artificial Intelligence Technical Review Software Review 246

Stax

MAY 16, 2025

These industries demand payment solutions that go beyond traditional retail or e-commerce, focusing instead on unique processes like managing trust accounts for legal services or operating multiple accounts for real estate professionals. AI and machine learning are unlocking some amazing efficiencies.

Payments 88

Payments SaaS Payments Finance Payment Services 88

Tom Tunguz

OCTOBER 19, 2023

Machine learning’s demand for data has accelerated this movement because AI needs data to function. Data teams receive tickets from their internal customers & develop data products that serve both internal & external users, much like a classic product management & engineering team.

Software Engineering 209

Software Engineering Engineering AI Data 209

SaaStr

MARCH 2, 2023

With predictive machine learning, we help growth teams take the guesswork out of their day-to-day – and focus on spending their time where it matters. We use data science to identify your highest-value customers, how to keep them and maximize revenue. Ramp up quality engagement, stop guessing what works and own your NRR.

Scale 259

Scale Technical Review Software Review Machine Learning 259

FastSpring

APRIL 29, 2025

Spend less time managing your payments and compliance and more time making great games: FastSpring is a payments partner you can trust for your players and which you can use to sell games or in-game items on your website, web shop, or embedded directly into your game with fully customizable and branded checkouts.

Payment Services 133

Payment Services Payments Payment Solutions Payment Methods 133

SaaStr

NOVEMBER 12, 2022

Lack of a (at least the Genesis of a) Management Team. You never have a perfect management team until you are at $10m+ ARR, at the earliest, in 98/100 cases. Still, some VCs want to see at least one solid VP on the team, or at least, one solid manager you can scale under. Not hot enough space (yet) risk.

Scale 343

Scale Sales Recruiting Artificial Intelligence Machine Learning 343

Tom Tunguz

JULY 21, 2024

What if an AI-powered customer support agent needs to be able to manage very technical telecom queries? Within the most sophisticated security organizations, security labs exist to test machine learning-based security products and performance before deploying them. But what if a business writes code in a particular language?

Sales 212

Sales Machine Learning Artificial Intelligence Generative AI 212

Intercom, Inc.

MARCH 2, 2021

It also uses machine learning to suggest relevant topics for you to explore, allowing you to stay on top of what’s top-of-mind for your customers, quickly identify any blind spots to watch, and get key insights you can leverage with proactive support.

Machine Learning 248

Machine Learning Artificial Intelligence Customer Support Metrics 248

Tom Tunguz

MAY 17, 2025

I don’t want to have to figure out any particular menu to find a setting or understand how a product manager or designer intended me to use the product. It’s fundamentally changing both the way we interact with computers and also how designers and product managers will need to design. It’s not perfect.

User Experience 188

User Experience AI Software Review Machine Learning 188

SaaStr

MAY 4, 2022

That’s how organizations like Substack—which started as a subscription management service—have already moved on to podcast monetization and revenue sharing. Leverage software to grow while managing cost. For example, Twilio used machine learning to retry cards at an optimal time and increased their authorization rates by two percent.

Payment Features 257

Payment Features Payment Services Outsourcing Services Payment Solutions 257

Tom Tunguz

SEPTEMBER 7, 2023

Even using the smallest model, the computer can struggle to manage memory & Whisper crashes frequently. In addition, many of the core machine learning libraries have not yet rewritten natively for Apple. But these models require huge amounts of hardware to run. I wondered how slower Mac hardware is compared to Nvidia.

Machine Learning 216

Machine Learning Artificial Intelligence Cloud Benchmarks 216

Tom Tunguz

DECEMBER 28, 2021

GTP-3 and BERT are massive machine learning systems called neural nets. ML specific feature stores can be managed through data lakehouse technologies like Nessie and Parquet, just as regular data ought to be. GPT-3 and BERT infuse software massively reducing repetitive work and unlocking huge productivity gains.

Scale 275

Scale Blockchain Banking Machine Learning 275

Neil Patel

DECEMBER 17, 2020

It’s actually quite simple: business process management (BPM) software. The Top 5 Options for Business Process Management Software. How to Choose the Best Business Process Management Software for You. This will give you a base-level sense of how each BPM software thinks about process management.

Payments 139

Payments Payment Solutions Software Review Payment Services 139

Tom Tunguz

APRIL 6, 2024

Product managers & designers working with AI face a unique challenge: designing a delightful product experience that cannot fully be predicted. Here are a few strategies to consider: Fast feedback loops : Great machine learning products elicit user feedback passively.

Artificial Intelligence 100

Artificial Intelligence AI Search AI Machine Learning 100

Unbounce

JUNE 17, 2021

But, in marketing, you have to manage projection bias—it may be natural, but you can’t let it get in your way. What if building managers assumed everyone knew where the fire exits were—since they do—and didn’t put up signage? According to the Conversion Benchmark Report , though, it turns out that the rate still managed to go from a 4.7%

Technical Review 128

Technical Review Management Artificial Intelligence Machine Learning 128

Clouded Judgement

AUGUST 25, 2023

Our modern and intuitive SaaS platform combines our proprietary data and application layers into one vertically-integrated solution with advanced machine learning and artificial intelligence capabilities.

Benchmarks 246

Benchmarks Artificial Intelligence Data Software Review 246

How To Buy Saas

MAY 29, 2025

For example, machine learning models can forecast sales, optimize pricing, and evaluate investment scenarios in real time. Key benefits of AI-driven decision support include: Predictive Insights: Machine learning forecasts customer demand and market shifts by analyzing historical and real-time data.

Artificial Intelligence 59

Artificial Intelligence Payment Services Payments SaaS Payments 59

Intercom, Inc.

JULY 15, 2021

took over the company in 1952 and decided to make his mark through modern design, they’ve become the single largest design organization in the world, with over 1500 designers working in innovative products from machine learning to cloud to file sharing. How do you manage that risk? Since Thomas Watson Jr. Arin: Yeah, absolutely.

AI Search 245

AI Search AI Artificial Intelligence Machine Learning 245

SaaStr

APRIL 7, 2022

How do you set milestones when you’re growing so fast and then mainly internally, but even how you manage your board and people like me? We’ve managed, interestingly enough our Paris office is four blocks from here and yesterday they were all feeling the same way. We’ve really managed to keep that.

Sales Hiring 271

Sales Hiring Scale Sales Recruiting Outsourcing Services 271

Intercom, Inc.

JULY 30, 2020

Combatting churn with machine learning. Instead of piecing together why customers have left after the fact, Luke’s built a machine learning model to get ahead, months ahead, of potential churn. This machine learning model doesn’t operate alone, though. What’s more, it’s accurate 75% of the time.

Customer Success 145

Customer Success Scale Machine Learning Artificial Intelligence 145

SaaStr

NOVEMBER 8, 2022

Some companies have a recruiting team and a separate talent sourcing team to identify candidates for initial phone interviews, while others have hiring managers in charge of the end-to-end talent acquisition process. Sometimes this requires holding team members accountable and managing the poor performers. Accountability .

Underperforming Technical Team 246

Underperforming Technical Team Technical Review Acquisition Company Culture 246