User Pilot

FEBRUARY 24, 2025

A person without a formal leadership title. Experience building 0-1 products, platform/ecosystem products, or marketplaces. As one of the newest entrants in the Connected TV advertising space thats rapidly growing, they seek to build unique value propositions that differentiate Netflix from other ad-supported streaming services.

Technical Advisors 52

Technical Advisors Data Management Scale 52

Neil Patel

MAY 4, 2021

Data as a service (DaaS) is becoming increasingly popular. Below, we’ll outline the benefits, solutions, and tools you can use to improve your data management strategies. What Is Data as a Service (DaaS)? Data as a service uses a cloud computing strategy to make business data readily available to stakeholders and third parties.

Marketplace as a Service 120

Marketplace as a Service Data Technical Review Marketing 120

Sales Enablement, SaaS and Growth

MAY 22, 2017

While my attention is laser focussed on helping our sales organisation hit quota, lately I’ve been thinking about how HubSpot’s partner marketing and sales agencies, of which there are more than 3,400 can sell sales enablement as a monthly recurring service. That’s where sales enablement comes in. That’s where sales enablement comes in.

Marketplace as a Service 114

Marketplace as a Service Sales Enablement Sales Hiring Underperforming Technical Team 114

Intercom, Inc.

MARCH 22, 2018

Fast forward to today, and Eventbrite is the world’s largest self-service event ticketing and registration platform – processing more than 3 million tickets each week. Going back a bit, Brian was a co-founder at SkillSlate, a local services marketplaces similar to Thumbtack. We raised a $1.5-million

Marketplace as a Service 189

Marketplace as a Service Scale Payment Solutions Payment Services 189

SaaStr

MARCH 31, 2022

What you’ll see in that cloud spend box is actually Gartner’s 2020 estimate for infrastructure as a service spending for companies, which was $50 billion. And if you also look at the platform as a service category, that’s also an additional $50 billion of spend, and that’s typically with those same vendors.

Scale 259

Scale Marketplace as a Service Cloud SaaS Payments 259

SaaStr

JULY 13, 2022

Only go-getters survive in the SaaS marketplace. From increasing competition to new products in the marketplace, there are too many variables for a salesperson to control. Not having exemplary sales leadership: The sales lead should not just manage the dashboard efficiently. Mistake 4: The lack of enablement .

Scale 283

Scale Sales Hiring Revenue Marketplace as a Service 283

Intercom, Inc.

MAY 13, 2021

A great customer success team will help you to better understand your customer’s needs, identify what “success” means to them, and in turn, help your customers realize the value of your services, creating a more successful outcome for both their team and yours. How is that going and what part of your strategy are you most excited about?

Customer Success 177

Customer Success Scale Sales Hiring Strategy 177

SaaStock

FEBRUARY 14, 2019

He dropped out of Stanford Graduate School of Business and then co-founded LeaseExchange, an online marketplace for equipment leasing. In 2016, André joined Superlógica Tecnologias, a management system designed to service small businesses with a recurring revenue model. Talk: SaaS.City Bootcamp: Sales Leadership.

Technical Review 207

Technical Review Scale Entrepreneurship Sales Hiring 207

Intercom, Inc.

FEBRUARY 26, 2018

It’s even harder if you don’t know all of the armies on the field, their strategies and weapons, or even who’s a friend and who’s a foe. In this battle, I’ve found a secret weapon hidden within one of our core engineering strategies, an idea called Run Less Software. The same is true in software. Innovative startups.

Outsourcing Services 224

Outsourcing Services Software Review Software Outsourced Development 224

SaaStr

JULY 22, 2019

We are the world’s most complete and comprehensive instrumentation platform on the marketplace today, that is cloud-based, that is SaaS-based. And I think it’s especially true of SaaS companies, when you start to think about the fact that everything is a service. We didn’t ever have an on-prem solution.

Scale 234

Scale Scaling Sales Hiring Underperforming Technical Team 234

Casey Accidental

OCTOBER 18, 2021

what the product strategy should actually be. Building a consumer marketplace to drive incremental ticket sales to event creators. Julia, our CEO, had told me she wanted me to focus on growing the self-service business faster. In other words, the product strategy lacked focus. Consumer Marketplace.

Technical Advisors 140

Technical Advisors Technical Review Scale Marketplace as a Service 140

Intercom, Inc.

JUNE 8, 2021

According to one Microsoft Global State of Customer Service report , 90% of consumers surveyed said that customer service is an important factor in their choice of, and loyalty to, a brand, while nearly two-thirds (58%) would sever their relationship with a business due to poor customer service.

Technical Review 222

Technical Review Underperforming Technical Team Customer Support Marketplace as a Service 222

Sales Enablement, SaaS and Growth

MARCH 23, 2020

I leveraged many of the 52 mental models while working at various software as a service (SaaS) companies, but in truth, they can be applied anywhere, regardless of industry. Strategy - annually changes. Network effects (marketplace). A good idea is a good idea, after all. MSPOT stands for: Mission - rarely changes. Brand equity.

Underperforming Technical Team 215

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 215

Casey Accidental

JANUARY 23, 2019

They have also heard about marketplaces that have given all of the power to the supply, and also marketplaces where supply has no power. These issues usually arise in two areas, which particularly, but not exclusively, affect marketplaces. The second issue is around who controls the quality of the service.

Scale 73

Scale Marketplace as a Service Outsourcing Services Scaling 73

Andreessen Horowitz

SEPTEMBER 19, 2023

We pulled from my prior marketplaces experience and dove into their business quickly to develop a point-of-view on the opportunity. Both offered consumers a ton of convenience through their service. Grocery delivery immediately became an “essential service” and all digital grocery players in the U.S.

Marketplace as a Service 140

Marketplace as a Service Underperforming Technical Team Scale Construction 140

Neil Patel

FEBRUARY 4, 2021

NP Digital is a performance marketing agency built by marketers, and our global offices allow us to deliver our specialized services to clients worldwide. Below, we’ll explain how each of our agencies works, the services they provide, and what to expect from each of them in the future. Team and Leadership at NP Digital.

VP of Engineering 137

VP of Engineering Marketing Marketplace as a Service Social Media 137

Sales Hacker

JUNE 20, 2022

In a recession, there will be a lot of “noise” in the media and marketplace. Recessions are times when you must have an elevated view of yourself and the value of your products and services. Present a united leadership front. In a recession, sellers will also look to the whole leadership group (HR, Product, IT etc.)

Sales Hiring 113

Sales Hiring Strategy Sales Leadership 113

SaaStr

NOVEMBER 6, 2019

Customers of category creators benefit from a company in the marketplace seeking to help them solve complex problems, get promoted and self-actualize in their own lives and career journeys. You may not necessarily see each other in every deal, but you are in a very real sense competing for thought leadership.

Scale 136

Scale Sales Recruiting Marketplace as a Service Forecasting 136

Neil Patel

DECEMBER 4, 2020

How do you stand out in such a highly-competitive marketplace? Basically, they’ll help you develop and implement marketing strategies to drive sales and revenue. Measuring the ROI of Amazon Marketing Consulting Services. The ultimate measure for any marketing service is how much demand and sales it drives. The result?

Consulting 136

Consulting Outsourcing Services Marketing Underperforming Technical Team 136

SaaStr

NOVEMBER 7, 2019

Romain Huet : Of course, besides the brand I mentioned earlier like, Google, Apple and Facebook, and so on, a lot of marketplaces also like Uber and Airbnb they tend to think of themselves as platform because they have the buyers and the sellers connecting to each other. Let’s start with our five key steps.

Payments 171

Payments Merchant Services Payment Solutions Payment Services 171

Sales Hacker

SEPTEMBER 2, 2020

And to facilitate that their website shows some of the services they provide with a vague “get in touch” option and no pricing listed. And they’re working towards this goal by establishing thought leadership in the environmental space. Companies operating in well-digitized industries (media, IT, finance, professional services).

Scale 131

Scale Outsourcing Services Sales Technical Review 131

Tom Tunguz

AUGUST 2, 2016

Many start by following self-service distribution models as a route to market, which have served as the de facto standard for helping cloud businesses grow. With customers coming to their (virtual) doorstep, these cloud companies are free to scale at their own pace, expanding sales and their reach in the marketplace.

Outsourcing Services 112

Outsourcing Services SMB Acquisition Scale 112

Intercom, Inc.

JANUARY 16, 2020

Andrey explains why embracing the professional services sector in a unique way has paid dividends. We also think about community and consultants and professional services as an ecosystem around our product. Embracing professional services as a distribution channel. So our platform is also built for them to use. Andrey: Exactly.

Consulting 249

Consulting Marketplace as a Service Scale Development 249

Sales Hacker

MARCH 7, 2022

Influenced by their experiences with consumer marketplaces and leaning into their own technological comfort zones – buyers are more than capable of finding information on their own. He told them — if they were serious about strategy — they had to know something about sales. Success in sales leadership looks a bit different.

Technical Review 109

Technical Review Sales Marketplace as a Service Banking 109

ChurnZero

JANUARY 13, 2022

As the demand for Customer Success surges within SaaS, so too does the need for effective leaders to spearhead this expanding function and steer its strategy and success. Amir will lead all post-sales functions, helping customers use the full scope of their products and services to unleash the power of CentralSquare in their communities.

VP of Engineering 98

VP of Engineering Customer Success Outsourcing Services Technical Review 98

Buffer Resources

NOVEMBER 12, 2021

Especially if you’re a small business owner whose personal brand is closely linked to your company mission, LinkedIn shouldn’t be ignored as part of your social media strategy. Read on to hear their stories, see their results, and learn the strategies you can start implementing today.

Sales Recruiting 102

Sales Recruiting Social Media Business Marketplace as a Service 102

User Pilot

SEPTEMBER 4, 2023

Blue ocean strategy has become an increasingly popular business framework over the past two decades, especially in the SaaS industry. This article will provide an in-depth look at the blue ocean strategy, including its origins, core principles, implementation, and measurement of success. What is the Blue Ocean Strategy?

Strategy 90

Strategy Technical Review Business Innovation 90

Intercom, Inc.

JULY 21, 2022

Along the way, we’ve interviewed trailblazers, business leaders, makers and doers to share their experience and insights on all things startup strategy, product management, design, marketing, customer experience, and much, much more. A transactional marketplace like Uber, where riders can actually use it every day for commuting, is very nice.

Outsourcing Services 215

Outsourcing Services Sales Hiring CTO Hire Acquisition 215

Intercom, Inc.

APRIL 4, 2019

The self-service model requires little to no selling whatsoever, saving time, labor and resources for a growing startup. Are you a marketplace or are an e-commerce retailer? How to bring formal sales into a growing startup. What’s not to like? Be prepared to carry the water.

Scale 162

Scale Sales Hiring Underperforming Technical Team Payment Services 162

Chart Mogul

MAY 7, 2020

Answer questions new salespeople have about the company, its products/services, and its position in the marketplace. In this case, a mentor from marketing, leadership, or product may be more appropriate. Bonus tip: sign them up for cold calling training. About the Author.

Sales Hiring 121

Sales Hiring Underperforming Technical Team Marketplace as a Service Headcount 121

FastSpring

DECEMBER 19, 2019

We Welcomed a Key Executive to the Leadership Team. This year we welcomed Kurt Smith as VP Product and Strategy. We’re excited to grow our exceptional leadership team to help us take FastSpring to the next level. This will undoubtedly lead to further growth and success for our customers. We Evolved Our Brand.

Technical Review 91

Technical Review Software Review Marketplace as a Service Innovation 91

Intercom, Inc.

AUGUST 30, 2018

Two decades later, these two women are blazing trails in design leadership. Vanessa: The second bucket is really just focused on the product strategy. We ended up having a leadership change that really disrupted the whole organization. How can you use design to actually help with product strategy mapping?

Scale 149

Scale Leadership Scaling Venture Capital 149

Sales Hacker

APRIL 21, 2021

What about using data analysis to create sales strategies? The director of customer success brings her Salesforce report to a cross-functional meeting with sales and marketing leadership. Stay close to three things: the data, the money, and the strategy. Interned for Experian developing an international GTM strategy.

Sales Recruiting 114

Sales Recruiting Scale Technical Review Technical Advisors 114

Neil Patel

OCTOBER 24, 2020

The only way that a good consultant can meet challenges and identify opportunities is when they have years of experience and expertise to create effective strategies. It’s almost impossible for a consultant to create any strategy for your company without having an in-depth understanding of your business objectives.

Consulting 145

Consulting Sales Hiring Technical Review Sales Recruiting 145

Intercom, Inc.

AUGUST 22, 2019

I’m excited to be joined today by Intercom’s own Jonathon Colman, a senior designer who came to us by way of the Nature Conservancy, REI and five and a half years at Facebook, where he most recently worked as a UX Content Strategy Lead for Marketplace. Our conversation covered, surprisingly, everything from flat-Earthers to J.R.R.

User Experience 209

User Experience Strategy Engineering Communication 209

Sales Hacker

APRIL 6, 2022

Sales teams often struggle with configuration of price quotes when dealing with complex products or services or large product catalogs. If you’re selling a limited number of products or services, or have an extremely simple pricing model, a CPQ system may be beyond your needs. 5 benefits of CPQ software. Old CPQ vs. New CPQ.

Scale 107

Scale Software Review Marketplace as a Service Outsourced Development 107

SaaStr

SEPTEMBER 3, 2019

Grasswire, it was because we had no team and no monetization strategy, which I do not recommend. Uber is a classic marketplace company. It’s a two-sided marketplace. You had town car services before. And interestingly, nothing really on Uber is new.

Acquisition 171

Acquisition Software Review Payment Methods Marketplace as a Service 171