User Pilot

NOVEMBER 29, 2023

Looks like it’s time to call in a retention specialist. A dynamic retention specialist will implement proactive strategies to improve the customer experience and increase loyalty, thus improving customer retention. Measuring KPIs to gauge the success of retention efforts. What is a retention specialist?

Retention 90

Retention Customer Lifetime Value Churn Outsourced Development 90

User Pilot

JANUARY 19, 2023

Looking to improve your retention rates by reducing customer retention costs? Especially if you don’t know how to invest your money the right way. This is why it’s critical to understand retention costs and how to reduce them. In this article, we’ll explore customer retention costs.

Retention 89

Retention Customer Lifetime Value Onboarding Acquisition 89

OPEXEngine

JULY 1, 2022

In today’s market, the path to growth for B2B SaaS companies is to continue following the two SaaS lodestars: customer acquisition and customer retention. Investors will be looking even more deeply into these metrics in 2022 and beyond to protect their portfolio companies and as they diligence new investment targets. .

Acquisition 59

Acquisition Scale Retention Investment 59

SaaStr

MARCH 24, 2021

Generally, companies are split into different valuation types: Value Investing: Based on the company’s profits. Growth Investing: Based on revenue growth. The Five Metrics to Help Increase Your Value. # Sales efficiency reveals how much gross profit you generate when you invest in sales and marketing efforts. Subscribe.

Metrics 246

Metrics Banking Benchmarks Investment 246

Clouded Judgement

JULY 14, 2023

” I looked at 3 key metrics: LTM Revenue, Revenue Growth and LTM FCF Margins. Given most software companies are not profitable, or not generating meaningful FCF, it’s the only metric to compare the entire industry against. There may be a mad dash to go public before this happens.

Cloud 130

Cloud Metrics Scale Software 130

ChurnZero

JUNE 15, 2021

In a world seemingly obsessed with hyper-growth, this may sound like heresy, but when evaluating a B2B software-as-a-service (SaaS) company, the most important metric we look at is retention. The Different Types of Retention Metrics. For the purposes of this discussion, I am going to focus on net revenue retention.

Retention 59

Retention Metrics Churn Customer Success 59

User Pilot

MARCH 31, 2023

Analytics vs metrics – how do they differ from each other? Though both are important, analytics and metrics have distinct meanings and purposes in your data analytics process. In this article, we will go through analytics and metrics, their examples, and how you can analyze metrics to drive growth for your SaaS business.

Metrics 86

Metrics Customer Lifetime Value Data Analysis Engagement 86

Clouded Judgement

MARCH 29, 2024

Given most software companies are not profitable, or not generating meaningful FCF, it’s the only metric to compare the entire industry against. I created this subset to show companies where FCF is a relevant valuation metric. This is for information purposes and should not be construed as an investment recommendation.

Cloud 278

Cloud Forecasting Subscription Payment Features 278

Clouded Judgement

APRIL 11, 2024

Through these interactions, I’ve built up mental benchmarks for metrics on which I place extra emphasis. My hope is that this analysis can provide startup entrepreneurs with a framework for how to manage their businesses around SaaS metrics (e.g., net retention and CAC payback). Is Software Rebounding?

Cloud 177

Cloud Software Azure AWS 177

Clouded Judgement

MARCH 22, 2024

Subscribe now ARR (Annual Recurring Revenue) vs ERR (Experimental Runrate Revenue) ARR (Annual Recurring Revenue) is one of the most popular SaaS (Non-GAAP) metrics. However, it’s also one of the most loosely used metrics, and is frequently misused. Namely, retention!! For “fake” ARR, retention can vary wildly.

AI 183

AI Revenue Cloud Technical Advisors 183

ChurnZero

JUNE 9, 2023

8 metrics to position Customer Success as a profit center with finance While sentiment-based metrics like Net Promoter Score ® (NPS) and customer satisfaction are important, they don’t frame CS work from a financial perspective. To that end, here are the metrics you can use to get started. This is why renewals are so important.

Finance 98

Finance Metrics Customer Success Headcount 98

Clouded Judgement

MAY 3, 2024

Given most software companies are not profitable, or not generating meaningful FCF, it’s the only metric to compare the entire industry against. I created this subset to show companies where FCF is a relevant valuation metric. This is for information purposes and should not be construed as an investment recommendation.

Cost optimization & reporting 183

Cost optimization & reporting Cloud Software Azure 183

Mucker Capital

JANUARY 9, 2024

In this Mucker Growth session, Julius Lai from ArtShare d iscusses customer retention, which is often overlooked but essential for startups facing growth challenges. Customer retention is often considered a complex puzzle, but it can become more manageable when one comprehends the wealth of customer data available.

Retention 52

Retention B2C Scale Acquisition 52

SaaStr

APRIL 30, 2022

Check out this 2018 Europa session with Guillaume Princen, Head of France and Southern Europe @ Stripe, where he talks about the metrics you need to be focused on in your startup. If you don’t have the time to watch the whole session, here are the main metrics you should be mindful of. MRR, obviously. We talked about churn.

SaaS Payments 239

SaaS Payments Metrics Payment Methods Scale 239

Kellblog

OCTOBER 30, 2022

Unlike Meritech Public Comps , where you can see metrics for the best [1], public SaaS companies, this private company data is somewhat harder to come by (the only other source that springs to mind is RevOps Squared ) and, for most of us, it provides much more realistic comparables than Meritech [2]. Net dollar retention (NDR) of 109%.

Metrics 135

Metrics SaaS Benchmarks Churn 135

SaaStr

MAY 12, 2023

So SaaS Capital put out its latest report on SaaS retention and NRR after having surveyed over 1,500 SaaS companies and professionals. There are a lot of great learnings and metrics in the report, and a few stood out to me: #1. Median NRR is 102% across all SaaS companies, Media Gross Retention is 91%. You can download it here.

Startup 322

Startup SaaS Retention Churn 322

Clouded Judgement

MARCH 1, 2024

” I heard that a lot in 2021, and unfortunately not many call options hit… It’s hard to invest at 100x ARR and exit at 10x and make a return VCs aim for. Update on Q4 Earnings One metric I love tracking in net new ARR added in a quarter. I created this subset to show companies where FCF is a relevant valuation metric.

Cloud 311

Cloud AI Investment Metrics 311

Subscription Flow

DECEMBER 28, 2023

There are many people who have amazing SaaS business ideas, however, they do not have enough money to invest so that their ideas can be materialized. Here, in this article, we are going to jot down the SaaS financial metrics that investors look into before giving you funding for your project or business idea. What should be done?

Metrics 52

Metrics SaaS Finance Acquisition 52

Blulogix

FEBRUARY 19, 2024

This blog post delves into advanced strategies that can help subscription services foster deeper connections with their customers, thereby improving retention rates and fostering brand loyalty. Retention, on the other hand, focuses on maintaining these subscribers over time, turning them into loyal advocates for your brand.

Retention 52

Retention Engagement Strategy AI Search 52

Valuize Consulting

FEBRUARY 3, 2022

Net Dollar Retention is the most important valuation metric in the technology industry. With analysts, investors, CEOs and CFOs all focused on this one powerful metric, you’re at great risk of falling behind the competition if you don’t prioritize NDR. NDR Is The Metric Of Choice For Investors. NDR Is Your MVP.

Retention 52

Retention Metrics B2B Customer Success 52

ChurnZero

FEBRUARY 14, 2023

Some Customer Success metrics are considered standard but there’s often more than meets the eye. Sales and marketing professionals that geek out on metrics can find themselves in deep philosophical debates about the best numbers to track. There is often more than one way to calculate a given Customer Success metric; Gaming.

Customer Success 94

Customer Success Metrics Software Review Customer Lifetime Value 94

Tom Tunguz

MARCH 18, 2019

the company generated $107M of trailing 12 month revenue, services 33% of the Fortune 500, grew revenue at 48% and has a net retention rate of 139% across 10,800 customers. Let’s first look at one of the key SaaS metrics: the dollar attention. The average customer is worth about $10,000.

Metrics 195

Metrics Benchmarks Software Review Engineering 195

Sixteen Ventures

AUGUST 14, 2022

The people in charge of your company – the Executives, Board, and Investors – want to improve a metric called NRR (Net Revenue Retention or NDR, Net Dollar Retention, if you prefer) for one very simple reason: it plays a direct role in the value of the company. Thus the premium placed on NRR as a valuation metric.

Customer Success 97

Customer Success Investment Sales Hiring Retention 97

Tom Tunguz

AUGUST 26, 2019

To put the company’s stellar trajectory in context, I’ve plotted its metrics relative to two other incredible monitoring companies: NewRelic (NEWR) and AppDynamics (APPD). Here’s why: For every dollar of sales and marketing investment, DataDog generates $1.68 Look at that beautiful curve! as of this morning.

Metrics 189

Metrics Benchmarks Scale User Experience 189

Clouded Judgement

APRIL 26, 2024

The full quote is below: “We expect capital expenditures to increase materially on a sequential basis driven by cloud and AI infrastructure investments. We continue to bring capacity online as we scale our AI investments with growing demand. I created this subset to show companies where FCF is a relevant valuation metric.

Azure 177

Azure Cloud Software AI 177

Clouded Judgement

MARCH 15, 2024

Quarterly YoY growth is still decelerating, but the rate of change is starting to slow down Similarly, the median net retention is still falling FCF margins continue to expand, with the median FCF margin in Q4 hitting nearly 20% And finally, the CAC payback period. Altimeter is an investment adviser registered with the U.S.

Cloud 161

Cloud Software Review Subscription Payment Features 161

Intercom, Inc.

JULY 2, 2020

For Pam, it all stems from a long-held belief that investing in the customer’s success will chart a direct path to the company’s. In the return of the Scale podcast, Pam details her support philosophy and the investments she’s making to drive better customer outcomes, for the long term.

Outsourcing Services 253

Outsourcing Services Investment Underperforming Technical Team Outsourced Development 253

SaaStr

APRIL 19, 2024

He’s invested in startups as a VC since 2013 and has 10x his fund. EchoSign, which Adobe bought, had $12M in ARR, growing 100%, with 120% revenue retention and cash flow positive. Reverse Engineering Your Way to $100M Tip #3 As soon as you cross 5% of your revenue in an area, invest in it.

Engineering 252

Engineering Business Model Pricing Scaling 252

Sales Hacker

JANUARY 20, 2022

Strong sales reps are the lifeblood of your business and how you choose to invest in them matters. That’s when an investment in sales coaching comes in. Sales coaches become better leaders, and reps become more invested in their jobs. It’s a win/win situation. In a recent productivity predictor , employees are 1.2x

Sales Recruiting 98

Sales Recruiting Scale Retention Sales 98

User Pilot

JULY 18, 2022

Are you satisfied with the customer loyalty and retention rates of your SaaS? If you aren’t and want to boost these metrics, this article is for you! Today we explore what customer loyalty and retention mean for SaaS, how retention differs from loyalty, and tactics to help you boost both. What is customer retention?

Retention 79

Retention SaaS Customer Lifetime Value Education 79

ChurnZero

NOVEMBER 11, 2022

The top metrics in CS are all revenue metrics. NRR, which tracks the percentage of recurring revenue retained from existing customers, is now the top metric for CS teams in almost every revenue band. This dedicated role shows investment in Customer Success and a greater level of maturity in the function. . of companies.

Leadership 98

Leadership Trends Customer Success Investment 98

Baremetrics

SEPTEMBER 26, 2021

There might not be an industry more addicted to its metrics than SaaS, and there is good reason for it. But how many SaaS financial metrics are you really tracking? Baremetrics gives you all the key metrics for your business, including MRR, ARR, LTV, total customers, and more. What are metrics? What are metrics?

Metrics 95

Metrics SaaS Payments SaaS Customer Lifetime Value 95

Neil Patel

FEBRUARY 22, 2021

Customer retention isn’t just another vanity metric. In financial services, a 5 percent increase in retention results in a 25 percent increase in profits. How Ongoing Services Improves Client Retention. How Getting Clear About Communication During Onboarding Can Improve Retention.

Onboarding 130

Onboarding Retention Sales Hiring Systems Review 130

SaaStr

FEBRUARY 6, 2024

What’s Good Net Revenue Retention? Maybe no surprise the #1 question they get is “ What should my Net Revenue Retention be ? Net Promoter Score): NPS is another crucial metric that we talk about a lot, but what should a company’s NPS be going into 2024? What Should You Invest in CS Operations?

Customer Success 249

Customer Success Scale Sales Hiring Benchmarks 249

Tom Tunguz

JULY 28, 2018

” I wondered, are we investing enough in our managers? Talent is the largest investment of an early stage company. All managers in a company influence employee retention - from the C-level to the line manager. This is why investing in each creates a competitive advantage. These are important metrics.

Investment 157

Investment Management Compensation Market Research 157

ProfitWell

MARCH 11, 2020

But creating customer retention strategies requires a deep understanding of your retention issues. We're about to go diving for metrics. Why you need to understand your customer retention metrics. That's what metrics give you. How is customer retention measured? Your customer retention rate (i.e.,

Retention 52

Retention Metrics SaaS Payments Underperforming Technical Team 52

CustomerSuccessBox

MARCH 25, 2022

Then while considering customer acquisition cost (CAC) why miss out on customer retention cost (CRC)? They both are of equal significance and when the matter is to retain your loyal customers to have repeat business with you, this metric needs a bit of attention as well. About customer retention cost. Customer retention.

Retention 52

Retention Customer Lifetime Value Acquisition Churn 52