User Pilot

FEBRUARY 10, 2023

Actually, there are multiple types of personas for different teams, levels of research, and use cases—which you need to understand if you want to connect with customers. So let’s cover each of them and see what you can do to improve your team’s effectiveness. What is a persona?

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Underperforming Technical Team Software Review SaaS Interviewing 96

GetUplift

JANUARY 16, 2019

I’m not gonna pumpkin-spice coat it: interviewing customers is hard. Prompting vulnerable sharing from complete strangers is not something most people consider fun… Which is why I’ve heard just about every excuse for not interviewing customers: I don’t have any customers. Customer interviews don’t give quantitative data.

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Interviewing Underperforming Technical Team Technical Review Systems Review 66

Sales Hacker

FEBRUARY 3, 2020

SaaSy Sales Management runs in-person, public, and private workshops to teach go-to-market SaaS leaders how to produce the best outcome for their company and their people. If you missed episode 94, check it out here: PODCAST 94: Expert Management of a Remote Sales Team w/ Ellie Tamari. What You’ll Learn. Outreach has your back.

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Underperforming Technical Team Scale Sales Hiring Technical Review 80

FastSpring

JANUARY 26, 2024

In this episode of Growth Stage, host and CMO of FastSpring David Vogelpohl interviews Jake about his thoughts on: What Customer Success is at a high level. But the support team are responsible for first response times, for things like NPS, whereas what we’re responsible for is, ultimately, outcomes.” I had poison ivy really bad.

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Customer Success VP of Engineering Payments Payment Methods 136

User Pilot

APRIL 25, 2024

We cut straight to practical, usable examples you can immediately incorporate into your user research or interviews. Userpilot is an all-in-one solution for product teams that allows you to build bespoke in-app surveys with open-ended, Likert scale, and multiple choice questions (among other things) without any coding.

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Scale Underperforming Technical Team SaaS Interviewing 52

ChurnZero

OCTOBER 15, 2021

During one of our BIG RYG Hyper-Workshops on budgeting for Customer Success headcount, Kristen Hayer of The Success League, framed this shift by explaining that as a CS leader, you’re not running a happiness team, you’re running a revenue team. Your team will start to get pushed on the money side of things.

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Customer Success Benchmarks Scale Underperforming Technical Team 97

SaaStr

JUNE 21, 2023

After three months, this talented guy came to Harbaugh with the recognition that LaunchDarkly’s customers were developers. He didn’t like to sell to developers, so he quit. because they needed to rebuild the sales team. They rebuilt the sales team and closed some big deals. A bad one can torpedo you.

Sales Recruiting 238

Sales Recruiting Sales Hiring Underperforming Technical Team Pricing 238

Sales Hacker

NOVEMBER 6, 2019

Sales development representative roles have grown 5.7X If you’re one of them, that’s both good news and bad: It means sales is growing, but you’re going to have a lot of competition getting started. You need to be on the defensive to make sure you don’t end up in a bad spot. Keynote Speaker and Workshop Facilitator.

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Sales Hiring Development Team Review Technical Review Sales 55

GetUplift

MAY 15, 2019

Same with customer interviews and other qualitative data. In this workshop, we’ll show you how to specifically use these insights to optimize your website. In this workshop, we have our very own Sophia Dagnon presenting. Research gives us a snapshot of this context. But this context changes. It fluctuates.

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Social Media Software Review Interviewing Branding 59

Intercom, Inc.

NOVEMBER 17, 2021

And in 1996, I was teaching day-long writing workshops in government agencies because I’m based in Washington DC, and they’re an employer in the neighborhood. Liam: And so, to avoid these kinds of mistakes from the get-go, should people go about developing a messaging strategy? What would that involve? ’ No.

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Payment Methods Airlines Branding Communication 118

GetUplift

MARCH 22, 2019

And if you want to jump to specific sections, here’s your section guide: A bit about Dana (and this workshop). A bit about Dana (and this workshop). Anyway, but what we do here is we work a lot with in-house teams. If your goals are event-based, which are good, or destination-based, which are bad. Getting set up.

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Underperforming Technical Team Software Review Technical Review Metrics 93

Intercom, Inc.

MAY 12, 2020

And perhaps more importantly, how can you develop it? There’s only really one way to develop product judgment and that’s through direct interaction with your customers. Create a safe environment for sound product judgment to develop by ensuring feedback is immediate, clear and concrete. ” What is it?

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Underperforming Technical Team Interviewing Communication B2B 173

Sales Hacker

MARCH 2, 2020

Sales Development and Prospecting. The Sales Development Playbook. The 5 Dysfunctions of a Team. Here are the best books on selling (and related disciplines) that can help you hit your goals and develop your career. SPIN Selling is essential reading for anyone involved in selling or managing a sales team.

Scale 141

Scale Sales Hiring Sales Recruiting Payment Methods 141

Unbounce

MARCH 8, 2023

For example, Larry Kim, CEO of MobileMonkey , says they developed a Free Keyword Tool for the Wordstream website. And while developing an interactive lead magnet might seem like a lot of work (you probably need someone who knows how to code), Larry says they were able to generate a huge number of leads as a result. Let’s get cookin’.

Marketing 52

Marketing Entertainment Interviewing Underperforming Technical Team 52

Intercom, Inc.

FEBRUARY 4, 2021

We were fairly poor. So I started to develop a hankering for making money at an early age. I always loved software and developing software. And so, our teams it’s a huge motivator for them. Even the poorest of the poor. And then when I was about 12, my dad taught me how to weld. So that’s the problem.

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Transportation Business Travel Underperforming Technical Team 183

SaaStr

MARCH 6, 2020

I came back to North America, we built out the inside sales team in North America over the next five years, building hubs in multiple countries, including in Bangalore, India, and assembling a global community of practice. Write it down, share the rough draft with your team, debate it, prioritize it. So it was a fabulous experience.

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Scale Sales Hiring Sales Recruiting Underperforming Technical Team 214

Unbounce

AUGUST 20, 2019

As you’ll see, getting it wrong helped them grow their business, develop a customer-focused philosophy, improve their abilities as a leader, and much more. Understanding what your target audience is searching for (and how you can rank for specific keywords) can help you optimize your campaigns and develop an effective SEO strategy.

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Marketing Underperforming Technical Team Technical Review Strategy 112

User Pilot

JANUARY 31, 2023

You can watch our quick workshop on building a minimum viable onboarding below. Conduct interviews, analyze surveys, and create buyer personas : these will help to map out the distinction between different user groups (and tailor your customer activation strategy accordingly). Why is customer activation important? Data is power.

Strategy 97

Strategy SaaS Software Review Onboarding 97

Sales Hacker

DECEMBER 30, 2019

Justin helped build the sales team in ZocDoc. It’s all about how to build a great culture, how to think about incentivizing a team, how to help pull out a quota if you’re going to miss the number, and some creative things you can do to get there. Today on the show, we’ve got Justin Welsh. Outreach has your back.

Sales Hiring 52

Sales Hiring Revenue Scale Underperforming Technical Team 52

SaaStr

AUGUST 20, 2020

343: Kyle Parrish is the Head of Sales @ Figma, the company that helps teams create, test and ship better designs from start to finish. Kyle was in charge of creating the Austin, Texas sales team @ Dropbox, what were some of his biggest lessons when it comes to moving sales outside of HQ? What worked? What did not work?

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Sales Hiring Sales Recruiting Scale Technical Advisors 192

User Pilot

MARCH 14, 2024

Here are three scenarios where it makes sense to look for a Heap alternative : Your team lacks technical know-how – While it’s easy to install and configure Heap, navigating its features requires a bit of technical expertise. If your team members come from non-technical backgrounds, they might struggle to use Heap to the fullest.

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Technical Review Software Review Systems Review Pricing 52

Intercom, Inc.

MAY 21, 2018

On the one hand, you work your butt off to stack your team with the most creative, curious and diverse individuals you can find. As our Product Design team at Intercom scaled through various stages of growth, I carefully put in place new processes that were just right for where we were at each stage.

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Leadership Underperforming Technical Team Scale Management 200

Intercom, Inc.

MARCH 17, 2022

As his Twitter bio reads, he quite likes “the beautiful mess of product development.”. Why does it matter for the business, for investors, for the community, or people on your team? Customer success, support, and sales teams can be great allies in providing good insights or helping make higher-quality decisions.

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Underperforming Technical Team Scale Banking Customer Success 151

User Pilot

DECEMBER 22, 2023

Are all teams involved or is it just a select few with specialist expertise? Organizations with successful research democratization initiatives also benefit from improved collaboration between teams. Research teams may also be reluctant to train others not to compromise research results or out of fear of losing their positions.

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Underperforming Technical Team Data Analysis Software Review Systems Review 97