Writing coach Leslie O’Flahavan on the dos and don’ts of customer messaging
Intercom, Inc.
NOVEMBER 17, 2021
And in 1996, I was teaching day-long writing workshops in government agencies because I’m based in Washington DC, and they’re an employer in the neighborhood. Liam: And so, to avoid these kinds of mistakes from the get-go, should people go about developing a messaging strategy? What would that involve? ’ No.
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