FastSpring

JANUARY 26, 2024

In this episode of Growth Stage, host and CMO of FastSpring David Vogelpohl interviews Jake about his thoughts on: What Customer Success is at a high level. But the support team are responsible for first response times, for things like NPS, whereas what we’re responsible for is, ultimately, outcomes.” And much more!

Customer Success 137

Customer Success VP of Engineering Payments Payment Methods 137

Intercom, Inc.

NOVEMBER 17, 2021

Acknowledge what the customer is saying and be as personal and specific as you can. And in 1996, I was teaching day-long writing workshops in government agencies because I’m based in Washington DC, and they’re an employer in the neighborhood. It’s an error and maybe has cost me double payment. ’ No. .”

Payment Methods 118

Payment Methods Airlines Branding Communication 118

Sales Hacker

MARCH 2, 2020

Sales Development and Prospecting. The Sales Development Playbook. The 5 Dysfunctions of a Team. If you truly want to be a better leader, better salesperson , better speaker, better writer, or just a better person, you need to study the craft. Selling to Big Companies. The Pirate’s Guide to Sales. B2B Is Really P2P.

Scale 141

Scale Sales Hiring Sales Recruiting Payment Methods 141