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Forget Support — Optimize for Full Funnel Customer Success

FastSpring

In this episode of Growth Stage, host and CMO of FastSpring David Vogelpohl interviews Jake about his thoughts on: What Customer Success is at a high level. But the support team are responsible for first response times, for things like NPS, whereas what we’re responsible for is, ultimately, outcomes.” I had poison ivy really bad.

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Sales Hacker Recommends: 97 Best Sales Books for Peak Performance (2020 Update)

Sales Hacker

Strategy and Process. Sales Development and Prospecting. The Sales Development Playbook. Sales Enablement. The Sales Enablement Playbook. Enablement Mastery. The 5 Dysfunctions of a Team. Blueprints for a SaaS Sales Organization. Integrity Selling for the 21st Century. Hacking Sales.

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