FastSpring

DECEMBER 7, 2023

As the Director of Corporate Development & Strategic Partnerships at WP Engine , Carl has worked on many acquisitions and partnerships, including brands like Flywheel, Perfect Dashboard, Block Lab, and recently, Delicious Brains. Common operational pitfalls founders should avoid that can make acquisitions more difficult.

Software Review 148

Software Review Technical Review Development Team Review Branding 148

Tom Tunguz

OCTOBER 24, 2021

And as Travis mentioned, we’ve had lots of great recent guests, Hollie Wegman, CMO at Segment, Adam, the head of developer relations at HashiCorp, G.C. Over the past seven years, she’s been responsible for scaling Stripe’s worldwide business operations. Her team loved working for her. COO, what does it mean?

CTO Coach 165

CTO Coach Sales Hiring Sales Recruiting CTO Hire 165

ProfitWell

AUGUST 18, 2020

Reliance told her that she would need to buy-out the remainder of her two years in one lump sum payment, plus the interest the company would lose over those two years, and she would have to pay an additional hefty administration fee too. The administration fee alone totaled nearly three of her monthly payments.

SaaS Payments 111

SaaS Payments Payment Methods Outsourced Development Underperforming Technical Team 111

User Pilot

JULY 27, 2023

TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. Chief Operating Officer: Responsible for overseeing day-to-day operations, providing strategic advice, and managing the company’s operations. Average salary: $191,286/yr.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

Buffer Resources

JANUARY 15, 2024

Inaccurate, packed with "filler," or completely AI-generated — bad B2B (business-to-business) content is easy to spot and even easier to find online. Interview them. According to one study, it also costs over $50 billion annually due to wasted resources alone. But what makes B2B content good ? Tough question.

B2B 138

B2B Technical Advisors SaaS Payments Underperforming Technical Team 138

Neil Patel

APRIL 5, 2023

Google Alerts Google Alerts is a free service offered by Google to keep you up-to-date on the latest news, conversations, and web content. Additionally, Feedly lets you prioritize subjects and events vital to your marketing so that you can share those insights with your team. Conversation-focused (interview pieces and quotes).

Payment Methods 133

Payment Methods Social Media Payment Services AI Search 133

FastSpring

APRIL 26, 2022

While it’s not a bad idea to be measuring both, your monthly churn rate should be much, much lower than your annual churn rate. Qualitative Data Gathering: Surveys and Exit Interviews. Next, let’s look at how to develop a churn-reduction action plan. He explains the process he used in an in-depth post.

Benchmarks 147

Benchmarks Churn Payments SaaS Payments 147

Intercom, Inc.

MARCH 5, 2020

I caught up with Jasmine for a chat that ranged from how she got her first big break to how she has tackled the tough task of building out her design team at Intercom from scratch. When she joined Intercom, most of Jasmine’s team left (through no fault of her own)! You mentioned payments in Messenger. Short on time?

Payment Solutions 129

Payment Solutions Payment Methods Interviewing Payment Services 129

Natalia Luneva

JANUARY 13, 2021

The period refers to a month or year depending on which payment option you offer or which of them is more popular. And the process usually requires lots of time, research, and high concentration on data. I also interviewed dozens of SaaS founders and marketers to understand the main factors behind high SaaS churn rate.

SaaS Payments 105

SaaS Payments Payment Methods Churn Payment Services 105

Scytale

MARCH 19, 2024

In this blog, we’ll walk through best practices for getting audit-ready, from getting your documentation together to prepping your team. A third-party audit is an assessment of a company’s internal controls, security practices, or compliance processes conducted by an independent auditing firm.

Payment Services 52

Payment Services Payment Solutions SaaS Payments Payments 52

FastSpring

JANUARY 26, 2024

In this episode of Growth Stage, host and CMO of FastSpring David Vogelpohl interviews Jake about his thoughts on: What Customer Success is at a high level. But the support team are responsible for first response times, for things like NPS, whereas what we’re responsible for is, ultimately, outcomes.” I had poison ivy really bad.

Customer Success 159

Customer Success VP of Engineering Payments Payment Methods 159

OPEXEngine

MAY 4, 2021

The most sure-fire way for aspiring CFOs to attract the notice of CEOs and boards is to bring a strategic mindset, communicate well and showcase a background in operational finance, recruiters say. ” Of 53 software-as-a-service (SaaS) CFOs that CFO Dive covered over the past year, almost 30% started out in investment banking.

Payment Services 52

Payment Services Finance Communication Underperforming Technical Team 52

Sales Hacker

MARCH 30, 2021

They’ve built a new process of guided selling, which Neil discusses during the show. How to build a winning sales team. Developing A Winning Sales Team [16:24]. Now, without further ado, let’s listen to this interview with Neil Ringers. powered by Sounder. Scaling sales during the pandemic.

Scale 112

Scale Payments Technical Advisors Sales Recruiting 112

Intercom, Inc.

DECEMBER 21, 2021

Government services shouldn’t be renowned for their endless queues, confusing forms, and excessive bureaucracy. In this episode of Inside Intercom, our Director of Brand Marketing Sarah Tran had the honour of sitting down with Amanda for a chat about how governments can leverage technology to build better services and empower its citizens.

VP of Engineering 118

VP of Engineering Technical Review Scale Outsourcing Services 118

Neil Patel

OCTOBER 8, 2020

Another website that links to your page is either directly or indirectly prompting their users to check out your content or services. Partnerships – Backlinking strategies typically involve some form of outreach to develop relationships with relevant websites in your niche. This includes “payment” in the form of reciprocal links.

Consulting 118

Consulting Technical Advisors Payment Methods Technical Review 118

FastSpring

APRIL 4, 2024

As an experienced sales and GTM leader, John Eitel has more than witnessed how product-led growth (PLG) has affected the tech and SaaS space in the last few years — he and his teams have been up close and personal with how PLG increased in popularity as a sales strategy. “I But really excited about this interview. Jump to video.

Scale 158

Scale Sales Payment Methods Merchant Services 158

Sales Hacker

SEPTEMBER 16, 2019

One of the biggest decisions you can make when setting up your sales team is whether to focus primarily on inside or outside sales. We’ll look at the strengths of each type of sales, why you need both of them in your team, and how to determine the best balance for your organization. What is inside sales? What is outside sales.

Sales Hiring 97

Sales Hiring Scale Sales Recruiting Payment Methods 97

FastSpring

JUNE 11, 2024

In this episode of Growth Stage, we interview affiliate marketing veteran and attribution animal Adam Riemer of Adam Riemer Marketing about his thoughts on: What proper affiliate marketing looks like. Podcast Full Interview: Audio Listen online or find it on more podcast services. Set up a demo or try it out for yourself.

Sales Recruiting 114

Sales Recruiting Software Review Payment Solutions SaaS Payments 114

Sales Hacker

SEPTEMBER 10, 2018

Bringing salespeople in for an interview before you’ve figured out exactly how you’ll compensate them for their work leaves you in a tongue-tied, unenviable position when eager candidates ask about things like quotas, sales incentives, what data you use to set goals, and how often your team exceeds those goals.

Sales Hiring 102

Sales Hiring Compensation Sales Payments 102

FastSpring

APRIL 13, 2023

When Justin and his initial team started looking for a way to capitalize on VR/AR technology, they focused their attention on the “made-to-order” industrial market. Jera Brown interviewed Dopple founder and CEO Justin on how he launched Dopple and found success by pivoting to a new market. But Dopple’s team took the opposite approach.

Payment Methods 147

Payment Methods Marketing Payments SaaS Payments 147

SaaStr

JANUARY 14, 2020

My co founders and I were software developers, so we knew how to write the code, to build the website, to build the learning platform, to build the video distribution model. When you look at the process that we use at Pluralsight, you can’t deny that we are obsessed over both of these customers. This won’t be that bad.

B2B 167

B2B B2C Scale New CTO 167

FastSpring

DECEMBER 11, 2018

In order to understand what customers are experiencing, be sure to go through the conversion process yourself. Understanding your customers’ motivations is key in developing content strategy, products and improving the customer journey. All you have to worry about is developing great products and expanding your business.

Payment Methods 75

Payment Methods Business Underperforming Technical Team Social Media 75

Navint

FEBRUARY 20, 2019

Earlier this year, we welcomed Sean Joyce to the Navint team. Sean has over 15 years of expertise in recurring revenue technologies, most recently hailing from Salesforce where he was a senior member of the product marketing team responsible for Salesforce CPQ & Billing. What made you want to be a part of this consultancy?

Payments 53

Payments Technology Scale Revenue 53

How To Buy Saas

DECEMBER 1, 2020

SAAS is also abbreviated as software as a service. SaaS as we already understood is a software as a service. Setup Pricing model and payment gateways. Get a webinar or interview session plan with your industry expert. Let’s deal with all of them one by one and learn their execution process in detail.

Growth Hacking 105

Growth Hacking Payment Methods SaaS Payments Payment Solutions 105

Buffer Resources

JANUARY 15, 2024

Inaccurate, packed with "filler," or completely AI-generated — bad B2B (business-to-business) content is easy to spot and even easier to find online. Interview them. According to one study, it also costs over $50 billion annually due to wasted resources alone. But what makes B2B content good ? Tough question.

B2B 87

B2B Technical Advisors SaaS Payments Underperforming Technical Team 87

OpenView Labs

JUNE 16, 2020

Improvement : The product substantially improves your buyer’s processes or performance: Get better / be better. Adjust your pricing model to accept deferred payments for highly-impacted industries. In good times or bad, your go-to-market strategy must change with the demands of your market. Solve a problem. Achieve a goal.

Sales Hiring 54

Sales Hiring Sales Recruiting SaaS Payments Underperforming Technical Team 54

User Pilot

AUGUST 15, 2023

It is the process that guides you to a successful product release. Go-to-market and pricing strategies that detail your marketing plan and preferred sales process. It’s also important that you create excitement ahead of the launch and ensure synergy between your customer support and sales teams. for measuring success.

ChatGPT 98

ChatGPT SaaS Payments Marketing Social Media 98

SaaStr

JULY 8, 2020

I will tell you how many COs I’ve talked to that say, “I’ll come to SaaStr, but I don’t want my series B or series C VC interviewing me,” which is sort of interesting. Personally, our team has been holding back a little bit. You can learn what founders think of VCs. Jason Lemkin: Thank you for coming.

Investment 210

Investment Technical Review Part-Time VPE Development Team Review 210

Chargify

OCTOBER 4, 2017

There’s a self-service page, which allows clients to update information on their own. Time is money (especially in the SaaS world), and whether you’re an early stage startup or an established business, development resources are almost always at a premium. costs money and 2. costs money and 2.

Subscription 51

Subscription Payment Features Merchant Services SaaS Payments 51

User Pilot

JANUARY 15, 2021

Product analytics is the process by which you collect, inspect and analyze data about users’ interactions with your product. 51% of people will never return to a company that they’ve had a bad experience with. Interviews take even longer, and are particularly prone to subjectivity risks. What is Product Analytics? Efficiency.

SaaS Payments 90

SaaS Payments Payment Solutions Payments Underperforming Technical Team 90

Intercom, Inc.

NOVEMBER 17, 2021

, what to keep in mind, and what’s going to help you navigate all the tricky, touchy situations in customer service. If you’re short on time, here are a few quick takeaways: Writing successful emails is an acquired skill, so businesses should always train their customer service agents. Do you see me at all?'” Yes, indeed.

Payment Methods 118

Payment Methods Airlines Branding Communication 118

OpenView Labs

APRIL 11, 2019

I was born in Bombay, but grew up in New Jersey and was acutely aware of the juxtaposition of those two places in terms of economic development, politics and culture. One of these startups was Dia&Co , a personal styling service for women sizes 14+. The business focuses on generating profit at scale through the growth mindset.

Strategy 64

Strategy Payment Solutions PayPal Underperforming Technical Team 64

Natalia Luneva

JANUARY 13, 2021

Watch my 1-hour interview with 10+ SaaS founders on Youtube To calculate your churn rate, divide the number of customers lost during the period by the number of customers at the beginning of the period and multiple it by 100%. The period refers to a month or year depending on which payment option you offer or which of them is more popular.

SaaS Payments 52

SaaS Payments Payment Methods Churn Payment Services 52

ProfitWell

NOVEMBER 12, 2019

Building a strong pricing strategy starts with hiring a professional team to conduct a pricing audit. A pricing audit assesses your subscription business’ pricing process to ensure consistency across similar accounts, maximize profitability, and benchmark against other companies. Identify weaknesses and opportunities.

Pricing 45

Pricing Payments Underperforming Technical Team SaaS Payments 45

Outseta

SEPTEMBER 11, 2017

Before we get into the interview, a bit of background - I have hired Soren’s team at Working Planet multiple times. Soren: My Co-founder and I met in graduate school where we were creating algorithms for processing satellite imagery. Now he manages PPC campaigns.” Is there any truth to that? Geoff: 50%-95%!

Interviewing 40

Interviewing SaaS Payments Payments Technical Advisors 40

OpenView Labs

MAY 29, 2020

You may need a third party to do these interviews for you so that customers feel like they can be completely open. Maybe they need new products and services, or adjustments to what you’ve been offering. Reduce upfront/adoption costs and offer flexible payment terms. Develop subscription models. You’re there to listen.).

Payment Methods 54

Payment Methods Sales Hiring Marketing Advertising 54

Outseta

OCTOBER 15, 2018

I’ll be the first to admit that all of the above resonates with me - I think more companies looking to stay independent and operate on their own terms is, generally, a good thing. Venture capital is not inherently bad or the manifestation of greed and commitments to impossible-to-deliver growth. The company even took $2.5M

CTO Hire 65

CTO Hire CTO Coach SaaS New CTO 65