FastSpring

SEPTEMBER 16, 2022

In two one-hour interviews, FastSpring sales leaders Todd Stellfox and Tony Markov each interviewed Kurt about pricing strategies that work in volatile markets and beyond. Stream both interviews below and see highlights from each. How to Price a New Product. About Our Presenters. Kurt Smith, Chief Product Officer at FastSpring.

Pricing 138

Pricing Payment Solutions Payment Services SaaS Payments 138

OpenView Labs

NOVEMBER 30, 2021

In 2021 the ‘ Rule of 40’ died, according to our latest 2021 Financial & Operating Benchmarks report that launched last week. . In order to stand out, companies need to design their hiring process step-by-step well before launching a search, according to OpenView Talent Partner Steve Melia. Get more from your existing customers.

Payment Services 80

Payment Services Benchmarks SaaS Payments Merchant Services 80

Andreessen Horowitz

APRIL 23, 2024

At a16z’s recent Connect/Fintech event, a16z Partner Alex Immerman sat down for a broad conversation with Immad Akhund , co-founder and CEO of banking startup Mercury , and René Lacerte, founder and CEO of financial services company BILL. Mercury has never monetized via subscription and just focused on payments and float.

Payments 102

Payments Forecasting Payment Services Payment Solutions 102

FastSpring

SEPTEMBER 16, 2022

It’s a valid concern: We help facilitate literal transactions for online businesses, so it’s easy for all of us to fall into the rut of having a — well, transactional relationship. We provide a service; you make money; repeat on autopilot. Strengthening Customer Relationships.

SaaS Payments 146

SaaS Payments Payment Solutions Merchant Services Software Review 146

User Pilot

MAY 6, 2024

Demographic information like age, gender, location, and income helps tailor services for different population segments. Transactional data on purchases, plans, and payments enables revenue analysis, recommendations, and frictionless buying experiences. Collect only essential data. Collect data through multiple methods.

Payment Methods 105

Payment Methods SaaS Payments Payment Solutions Payments 105

User Pilot

JUNE 28, 2023

Sustaining user engagement throughout the entire onboarding process can feel like a task only large teams can achieve. Platformly uses a progress bar and empty state CTAs to simplify the onboarding process for their complex product. Tips for improving the onboarding experience : Use UI patterns to draw users towards activation points.

Onboarding 97

Onboarding SaaS Payments Payment Services Payment Solutions 97

SaaStr

JANUARY 6, 2021

We also recommend diving into some of our top articles on how to succeed during the interview process and your first few months once you’ve gotten the job including: How to Succeed as a First-Time VP of Sales. 10 Rules to Being a VP of Sales in a Startup. The 5 Characteristics of a Great Sales Leader. More on this opportunity here.

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Sales Hiring Scale Payment Solutions Payments 315

FastSpring

AUGUST 2, 2023

Now as a successful international business, TestDome has been with FastSpring through all of it, and even when other payment platforms launched intriguing new products, Mario never saw a good reason to leave FastSpring. Our customers have been quite happy with the service.” Set up a demo or try it out for yourself. Braintree offers it.

Payment Solutions 148

Payment Solutions Payment Methods Merchant Services AI Search 148

Buffer Resources

JANUARY 18, 2023

🔗 Read about how to use AI for content creation to see the different ways you can apply AI tools to your creative process. These tools can help simplify the chaotic process of planning content – and save you time by scheduling your work ahead of time. The tools that follow make that process easier.

Payment Services 130

Payment Services Payments AI Search Payment Methods 130

FastSpring

DECEMBER 7, 2023

Common operational pitfalls founders should avoid that can make acquisitions more difficult. Financial buyers operate more like holding companies and are often interested purely in potential cash flows from an acquisition. What factors beyond financials makes a target even more valuable. Jump to highlights.

Software Review 147

Software Review Technical Review Development Team Review Branding 147

Andreessen Horowitz

SEPTEMBER 18, 2023

In Part B (coming soon), we’ll be summarizing interviews with key decision makers at leading payor and provider enterprises on what entrepreneurs should consider as they bring their AI products to market. The tasks are labor-intensive, with low historical adoption of traditional software products to facilitate them.

Healthcare 139

Healthcare AI Artificial Intelligence Payment Solutions 139

OPEXEngine

MAY 4, 2021

The most sure-fire way for aspiring CFOs to attract the notice of CEOs and boards is to bring a strategic mindset, communicate well and showcase a background in operational finance, recruiters say. ” Of 53 software-as-a-service (SaaS) CFOs that CFO Dive covered over the past year, almost 30% started out in investment banking.

Payment Services 52

Payment Services Finance Communication Strategy 52

User Pilot

DECEMBER 7, 2023

Data-driven insights are essential to modern business operations as they provide business leaders with the full picture: Improve customer experience : Data-driven insights can help you identify customer pain points , buying patterns, and preferences. When businesses collect and analyze data (from customers, marketing, etc.),

Payment Methods 105

Payment Methods SaaS Payments Data Payments 105

SaaStr

MAY 10, 2021

There’s one theme we’ve reiterated over the years, at least since 2017 or so when we interviewed the CEOs of Twilio and Veeva back-to-back : To grow quickly after $100m ARR, you probably need a second core product. But customers who also use it for security grew 56%, and customers who also used it for customer service grew 40%.

Merchant Services 175

Merchant Services SaaS Payments SMB Payment Solutions 175

Andreessen Horowitz

DECEMBER 12, 2023

About My First 16 Our new video podcast series My First 16 features interviews with founders and CEOs of fintech companies about how they acquired their initial customers and the hard lessons they learned along the way. And so the MVP really was an API to initiate and reconcile payments, specifically, ACH and wires is what we started with.

Payment Solutions 105

Payment Solutions Payment Methods Payment Services Payments 105

User Pilot

JUNE 20, 2023

It is also one of the central goals of the user experience design process. TL;DR User trust is a form of faith users have that your product or service will match their needs without compromise. Performing usability tests at different phases of your design process to help you identify and fix design problems.

Payment Methods 98

Payment Methods SaaS Payments Strategy Payment Services 98

Agile Payments

MARCH 19, 2019

Recently, PYMNTS, a leading payments and commerce industry news site published a piece on PayFacs based on an interview with WePay co-founder Richard Aberman. Hyperbole aside, we want to examine Mr. Aberman’s view and provide some balance to the conversation for companies exploring payment facilitation.

Payfac 84

Payfac Payment Services Payment Facilitation Interviewing 84

SaaStr

MARCH 26, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. Stripe today has more than 1,400 employees and processes billions of dollars for millions of users worldwide. Manual processes first. Dare I say SaaS.

Scale 152

Scale Payment Services Payment Methods Scaling 152

Buffer Resources

DECEMBER 14, 2023

The clean and consistent visuals make it easy for the audience to follow along and understand the process. Showcase your products or services Use carousels to showcase your products or services in a visually appealing way. The post highlights their services, such as visa sponsorship and standard onboarding processes.

Social Media 123

Social Media Payment Methods Payment Solutions AI Search 123

User Pilot

MARCH 23, 2023

. #2: Customers churn as a result of an ineffective onboarding process that doesn’t deliver product value. 3: Poor customer service or experience with the sales teams can make customers churn. Provide customers with self-service education by creating a knowledge base packed with helpful resources. #4: moment faster. #3:

SaaS Payments 98

SaaS Payments Churn Underperforming Technical Team Payment Methods 98

SaaStr

OCTOBER 6, 2023

Stand Out by Being Concise and Easy to Understand Michael has done over 2000 YC interviews, and the one thing founders don’t understand is that if investors don’t know what your company does, they can’t fund you. “The They collect the payment online and take a 15% fee for every booking. Let’s use Airbnb as an example. That’s it.

Payment Methods 211

Payment Methods Startup Payment Solutions Sales Hiring 211

Sales Hacker

JUNE 7, 2021

For example, a minimum number of maintenance technicians would be critical if you sell a field service app. Persona and market insights come in here – even though we’re at an early point in the sales process. If not then you may be wasting your time but we will come back to disrupting the status quo later. and capture them.

Sales Recruiting 108

Sales Recruiting Payment Services Payment Methods Sales 108

SaaStr

MARCH 18, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. Stripe today has more than 1,400 employees and processes billions of dollars for millions of users worldwide. Payments has been around for thousands of years.

Scale 116

Scale Payment Services Payment Methods Sales Hiring 116

Andreessen Horowitz

OCTOBER 12, 2023

To answer that question, we interviewed leaders from many of the largest healthcare providers and insurers across the country. We’ve designed this to mirror the thought process of an entrepreneur building an AI product with an enterprise use case. Now, in Part B, we cover capturing and defending some portion of the value you generate.

Healthcare 105

Healthcare AI Payments Enterprise 105

User Pilot

JULY 27, 2023

TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. Chief Operating Officer: Responsible for overseeing day-to-day operations, providing strategic advice, and managing the company’s operations. Average salary: $191,286/yr.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

FastSpring

DECEMBER 8, 2022

I interviewed him for insights into how to build a global growth strategy, especially when it comes to localization. Highlights from Our Conversation Where Should SaaS Companies Localize [2 min clip] David walked through a step-by-step process to assess where SaaS and software companies should consider localizing.

Payment Methods 78

Payment Methods Payment Solutions SaaS Payments Software Review 78

FastSpring

MARCH 27, 2023

It got us thinking: Why is there no purpose-built operating system for corporate learning and development teams, when their jobs are so strategic to the business, and they’re managing massive budgets, but they can’t track things like ROI?” Stream the full interview below or find it wherever you listen to podcasts.

Payment Solutions 111

Payment Solutions Payment Services SaaS Payments VP of Engineering 111

User Pilot

AUGUST 10, 2023

It’s best to send transactional NPS surveys: During the onboarding process to get insights into the customer experience. Upon a customer service call to measure customer satisfaction with the help received. Invite passives to interviews to learn more about their expectations. Video calls work best for this sort of interview.

SaaS Payments 97

SaaS Payments Payment Solutions Software Review Interviewing 97

Andreessen Horowitz

APRIL 29, 2024

Given that lender-negotiated key terms impact origination parameters and limit certain business operations, what tools and which best practices should you leverage to ensure you stay compliant while managing your business efficiently against those covenants? We’d like to wrap up by focusing on how to manage debt post-closing.

Payment Services 85

Payment Services Payment Solutions Development Team Review Outsourcing Services 85

Neil Patel

JANUARY 4, 2021

Instagram Shopping is a pretty simple process for Instagram users. According to Instagram, eligibility includes but is not limited to: Operating in a supported market (dependent on your location) Having an e-commerce website from which you sell products. Submitting and Receiving Payment for Instagram Shopping Products.

Payment Methods 145

Payment Methods Payment Solutions Payment Services Payments 145

Intercom, Inc.

DECEMBER 21, 2021

Government services shouldn’t be renowned for their endless queues, confusing forms, and excessive bureaucracy. In this episode of Inside Intercom, our Director of Brand Marketing Sarah Tran had the honour of sitting down with Amanda for a chat about how governments can leverage technology to build better services and empower its citizens.

VP of Engineering 118

VP of Engineering Scale Technical Review Outsourcing Services 118

OPEXEngine

OCTOBER 19, 2020

Member Spotlight Series: An Interview with Dominic Ballinger, Director of FP&A and Integration at Sage. Small to mid-sized service companies. For example, looking at flexibility in payment terms to help our smaller customers has allowed us to be more proactive and increase the speed at which we are able to make changes.”.

SaaS Payments 81

SaaS Payments Payment Services Payment Solutions Payments 81

FastSpring

JANUARY 26, 2024

In this episode of Growth Stage, host and CMO of FastSpring David Vogelpohl interviews Jake about his thoughts on: What Customer Success is at a high level. We really do touch every organization in the business, which consists of product and engineering, services, sales, marketing, product, and people,” he explains. “So And much more!

Customer Success 157

Customer Success VP of Engineering Payments Payment Methods 157

FastSpring

APRIL 4, 2024

In this episode of Growth Stage, we interview John, Chief Sales Officer of Demandbase , about his adventures solving exponential growth puzzles within organizations like Canva and others using both PLG and sales-led growth motions. Podcast Full Interview: Audio Listen online or find it on more podcast services. Jump to video.

Scale 150

Scale Sales Payment Methods Merchant Services 150

Natalia Luneva

JANUARY 13, 2021

The period refers to a month or year depending on which payment option you offer or which of them is more popular. And the process usually requires lots of time, research, and high concentration on data. I also interviewed dozens of SaaS founders and marketers to understand the main factors behind high SaaS churn rate.

SaaS Payments 105

SaaS Payments Payment Methods Churn Payment Services 105

User Pilot

FEBRUARY 10, 2023

Customer intelligence analytics is a two-step process of collecting customer data and drawing insights from it. Customers expect personalized services and product experiences. These insights usually are gathered through surveys and interviews. It helps you make informed business decisions to improve customer experience.

SaaS Payments 98

SaaS Payments Payment Methods Payment Solutions Payment Services 98

CustomerSuccessBox

JULY 11, 2022

It is to know the reasons why they left and how you can enhance your operational procedures to retain future employees. If you nail the offboarding process, you might even succeed in converting former clients into ardent supporters! Exit Interview or phone call: Calling clients could add a more personal touch.

Churn 52

Churn Payment Services Payment Methods SaaS Payments 52