User Pilot

OCTOBER 29, 2023

WTP helps SaaS companies choose optimum prices for their products to maximize profit. SaaS product teams also use it to prioritize features and evaluate the feasibility of new motions. Effective customer research techniques include interviews and focus groups as they allow you to collect qualitative feedback.

SaaS 105

SaaS Interviewing Pricing Market Research 105

User Pilot

MARCH 14, 2024

Looking for customer analytics use cases that can significantly improve your SaaS? This article lists key use cases for SaaS and explains how to implement them to unlock customer satisfaction and product growth. 9 use cases for customer analytics in SaaS: Test your onboarding flows with A/B testing. You’re at the right place.

Customer Lifetime Value 105

Customer Lifetime Value SaaS Underperforming Technical Team Churn 105

Subscription Flow

APRIL 18, 2024

In such a scenario, what subscription-based businesses like these dating apps usually do is they redirect their energies into improving their customer lifetime value by reworking their customer engagement model. What is a customer engagement model and how can SubscriptionFlow help you devise effective customer engagement models for SaaS?

Engagement 86

Engagement Customer Lifetime Value Revenue Subscription 86

Andreessen Horowitz

MARCH 22, 2024

That said, we’ve outlined how we’re thinking about pricing and packaging in a part of the market that’s debating how to monetize their new genAI feature— B2B SaaS and prosumer companies —and how we’re seeing other companies approach the same question so you can better understand where your strategy fits in today. Interviews.

Generative AI 120

Generative AI AI B2B Pricing 120

Sales Hacker

JANUARY 22, 2020

By mastering your sales interview questions. As a longtime recruiting leader, I’ve worked with countless hiring managers looking to fill sales roles , and I’ve had a firsthand look at their interview process. 6 Sales Interview Questions to Find the Best Talent. How do you make sure your potential new hires have the right skills?

Sales Hiring 77

Sales Hiring Interviewing Underperforming Technical Team Sales Recruiting 77

Natalia Luneva

JANUARY 13, 2021

Existing customer renewal is a high priority for 59% of SaaS companies and a medium priority for 27%. However, the subscription business model can’t survive if you keep on acquiring new custo mers but the old ones keep on walking away. How to calculate this metric and what’s the average SaaS churn rate?

SaaS Payments 105

SaaS Payments Payment Methods Churn Payment Services 105

FastSpring

FEBRUARY 9, 2023

FastSpring is proud to announce the launch of Growth Stage: a new podcast offering conversations with a diverse group of SaaS leaders from around the world. This podcast is for any SaaS professional looking for growth insights: from marketers to developers to executives and founders. Is CRO Different for SaaS?

Payment Methods 78

Payment Methods Merchant Services Payment Solutions Payments 78

User Pilot

MARCH 23, 2023

What are the reasons for customer churn in SaaS? As a SaaS company, your ultimate goal is to retain customers and keep them happy with your product. Reducing churn is critical for SaaS because it cuts back customer acquisition costs and increases customer retention. Why is preventing churn critical for SaaS?

SaaS Payments 98

SaaS Payments Churn Underperforming Technical Team Payment Methods 98

Valuize Consulting

DECEMBER 7, 2021

In the subscription economy, there’s no debate about whether or not to invest in Customer Success (CS); 70% of rapidly growing businesses say that Customer Success is extremely important ( Hubspot , 2017). Level Up Your Customer Success Organization.

VP of Engineering 98

VP of Engineering Customer Success Sales Hiring Interviewing 98

Clouded Judgement

JANUARY 20, 2023

ServiceNow CEO Commentary Bill McDermott gave an interview this week where he sounded very bullish on the year ahead. You can listen to the full interview in the link above (it’s short, only ~5 minutes). The promise of SaaS is that growth in the early years leads to profits in the mature years.

Cloud 130

Cloud Interviewing Subscription Payment Features 130

User Pilot

JULY 27, 2023

Confused about trying to understand SaaS roles? SaaS companies have many moving parts, and it can be difficult to determine who does what. TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. What is a SaaS business model?

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

Valuize Consulting

FEBRUARY 16, 2022

In this interview, Romain discusses the fundamentals of a strong Customer Success (CS) Operations function and how you can leverage Agile methodologies to champion effective change management. The post Create An Effective Change Management Strategy Through Agile Principles: An Interview With Romain Belvas appeared first on Valuize.

Interviewing 52

Interviewing Strategy Scale Management 52

User Pilot

AUGUST 24, 2023

It’s also a valuable tool for winning over users about to cancel their subscriptions. Here are subscription cancellation survey questions for collecting customer feedback: What made you cancel your subscription? Follow up with an exit interview to gain more valuable insights. What made you cancel your subscription?

Churn 98

Churn Interviewing Subscription Payment Features 98

Kellblog

MARCH 29, 2023

Just a quick post to share the slides from the presentation I gave today at the KiwiSaaS conference to discuss the SaaS metrics that matter in 2023 and 2024. The presentation has three sections: First, an introduction which quickly reviews the ways the startup world has changed in the past 6 months.

Metrics 122

Metrics Compensation Benchmarks Interviewing 122

SaaStr

JANUARY 7, 2021

We were fortunate enough to interview CEOs who were in the trenches navigating the COVID-19 pandemic, investors who were advising companies on how best to move forward, and operators who saw explosive growth given the shift to working from home. . Inspiration and lessons on scaling a SaaS business can come from many different sources.

Scale 233

Scale Sales Hiring Scaling B2B 233

Natalia Luneva

JUNE 2, 2021

I interviewed 10 SaaS companies asking them: Why they use event marketing in their strategy; . 10 SaaS online event marketing examples. It doesn’t matter what niche your SaaS company is in. The SaaS niche is overwhelmed. Virtual summits can work even in a complex industry such as compliance and regulations. . #1

Scale 105

Scale SaaS compliance Education 105

ProfitWell

JUNE 2, 2020

As a widely recognized leader in the SaaS industry, Tien first defined the "Subscription Economy" that we all know and love. Ownership of physical goods is declining, marking a shift from a product economy to a total subscription economy. The shift from a product economy to a subscription economy. Subscribe & Listen.

Subscription 72

Subscription Payment Features Startup Technology 72

User Pilot

MAY 2, 2024

You will also learn how to build a retention strategy, what metrics to track, and 10 bulletproof retention tactics for SaaS companies. It’s crucial for SaaS businesses because it drives revenue growth, increases customer lifetime value , reduces customer acquisition costs , and fosters positive word-of-mouth marketing.

Retention 111

Retention Metrics Strategy Scale 111

User Pilot

AUGUST 10, 2023

Invite passives to interviews to learn more about their expectations. an invoicing app. Invite passives to interviews to learn more about their expectations Passives are generally satisfied but not impressed. Interview them to understand what you can do to wow and turn them into raving fans.

SaaS Payments 97

SaaS Payments Payment Solutions Software Review Interviewing 97

Incredo

DECEMBER 3, 2019

Or maybe you are curious whether Christmas marketing works at all? We have interviewed tens of SaaS community members to understand how they perceive SaaS Christmas promotions. What does it mean for your SaaS? And we do not really fit perfectly with our SaaS.

SaaS Payments 162

SaaS Payments Payment Solutions Payments Social Media 162

Scytale

MARCH 19, 2024

Types of Third-Party Audits Some of the most common types of audits for SaaS and technology companies include: SOC 2: A SOC 2 audit evaluates security, availability, processing integrity, confidentiality, and privacy controls and is required by many companies to do business. They will want to see your controls and procedures in action.

Payment Services 52

Payment Services Payment Solutions Payments SaaS Payments 52

User Pilot

APRIL 7, 2023

What are the different types of B2B customer insights for SaaS businesses? Collect market research insights from industry reports, census data, Google trends, user persona canvas and surveys, social listening, discovery interviews , and customer reviews. Their challenges and pain points. Upcoming funnel analytics in Userpilot.

B2B 98

B2B Underperforming Technical Team B2C Scale 98

FastSpring

DECEMBER 8, 2022

I interviewed him for insights into how to build a global growth strategy, especially when it comes to localization. Highlights from Our Conversation Where Should SaaS Companies Localize [2 min clip] David walked through a step-by-step process to assess where SaaS and software companies should consider localizing.

Payment Methods 78

Payment Methods Payment Solutions SaaS Payments Software Review 78

User Pilot

APRIL 16, 2024

In SaaS, a product experience strategy provides the building blocks for making customers stay, engage with your app, and eventually become loyal advocates for your product. Now let’s go over five examples of product experience strategies for SaaS: Personalize product experiences based on customer feedback for quicker value realization.

Strategy 105

Strategy Customer Lifetime Value Onboarding User Experience 105

User Pilot

JULY 18, 2022

Are you satisfied with the customer loyalty and retention rates of your SaaS? Today we explore what customer loyalty and retention mean for SaaS, how retention differs from loyalty, and tactics to help you boost both. Customers could renew their subscription simply because they haven’t found a better alternative.

Retention 98

Retention SaaS Customer Lifetime Value Education 98

User Pilot

NOVEMBER 28, 2022

Customer churn occurs when customers cancel their subscription to a product or service. If you’re a SaaS company, the ideal churn rate is between 5-7%. Customer churn happens when an existing customer cancels their subscription to a product or service. Churn rate benchmarks in SaaS. Let’s get started.

Churn 98

Churn Software Review SaaS User Experience 98

Valuize Consulting

AUGUST 2, 2021

The subscription model has exploded in the last decade and fundamentally changed how software companies operate, measure success metrics and engage with customers. Given that in the SaaS world, Annual Recurring Revenue is king, you’ve got to ensure that you’re supporting and growing your existing customer base.

VP of Engineering 52

VP of Engineering Interviewing Metrics Scale 52

Natalia Luneva

NOVEMBER 12, 2020

Today I interview Val Geisler and we talk about the impact of customer churn on your SaaS business. How to start analyzing SaaS customer churn metrics. The generally acceptable annual churn rate for SaaS companies. The importance of looking at what your SaaS customers are doing.

Churn 91

Churn SaaS Payment Features Onboarding 91

Intercom, Inc.

JULY 29, 2021

What started as a few gigs selling media, property, and even bicycles turned into a blooming SaaS career that Mark has been mastering for the last decade at Salesforce, Wrike, and now BrowserStack. SaaS businesses are obsessed with renewing customers, so why wouldn’t they put the same effort into their employees? Putting people first.

Sales Hiring 223

Sales Hiring Scale Sales Recruiting Underperforming Technical Team 223

Totango

OCTOBER 20, 2022

Customer success managers are critical at SaaS companies, where they help deliver results that promote subscription renewals and upsells. They should be comfortable performing sales functions such as encouraging subscription renewals, upselling, and cross-selling. Developing meaningful interview questions.

Sales Hiring 92

Sales Hiring Customer Success Sales Recruiting Technical Review 92

User Pilot

AUGUST 15, 2022

You can conduct user interviews and start the Voice of the Customer (VoC) program to understand customer attitudes in detail toward your product. SaaS companies frequently find themselves chasing after clients who have no immediate plans to make a purchase. Conduct user interviews and observe the Voice of the Customer (VoC).

Artificial Intelligence 98

Artificial Intelligence Software Review Data Systems Review 98

Andreessen Horowitz

OCTOBER 12, 2023

To answer that question, we interviewed leaders from many of the largest healthcare providers and insurers across the country. For example, we heard a variety of answers to the “build vs. buy” question from our interviews. What do enterprise buyers in healthcare care about most when evaluating AI products?

Healthcare 105

Healthcare AI Payments Enterprise 105

SaaStr

JANUARY 24, 2024

Mark Roberge , SaaStr fan-favorite and Co-Founder and Managing Director of Stage 2 Capital brought together some of the top CROs in SaaS during the SaaStr Annual to share some of their greatest learnings and pivotal moments leading some of the Cloud 100 SaaS companies.

Scale 215

Scale Sales Hiring Scaling Revenue 215

Baremetrics

AUGUST 29, 2021

Step 2: Interview a sample of current ICP users. Step 2: Interview a sample of current ICP users When it comes to getting honest feedback, nothing beats a phone call. Use the insights you gained through segmentation to select about 20–30 customers to interview. Step 1: Identify ICPs within your current user base.

Outsourcing Services 124

Outsourcing Services Startup Interviewing Outsourced Development 124

Navint

APRIL 18, 2019

This is an excerpt of the article Key SaaS Lessons to Maximize Revenue from VentureBeat that featured an interview from Sean Joyce. If you have a complex integration that requires maintenance every time you want to make a change to pricing or creating a bundle, then [SaaS] companies just don’t do it,” Joyce says.

Revenue 64

Revenue SaaS Finance Interviewing 64

Practical Advice on SaaS marketing

JANUARY 3, 2019

If you’re marketing and selling a software-as-a-service (SaaS) solution, feel free to ring a bell or do whatever it is you do when you win a new deal. Those new customers are worth more than just subscription revenue. But don’t stop there. They can tell you a lot to help your marketing. Think about it. Contact me if you need help.)

Interviewing 113

Interviewing Consulting Subscription Payment Features 113

User Pilot

JANUARY 14, 2023

Successful SaaS products satisfy user needs and realize organizational business goals. What is product success in SaaS? We talk about product success in SaaS when the product achieves its goals. For example, product managers and product owners should make a habit of interviewing customers regularly to identify new opportunities.

Management 98

Management SaaS Metrics Retention 98