FastSpring

APRIL 26, 2022

Last week, I canceled an annual SaaS subscription (I had three weeks left until renewal). Interestingly, even though I paid for a year-long subscription, the company didn’t let me keep the last three weeks of access to its premium features. This action will immediately downgrade your subscription. Table of Contents.

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Benchmarks Churn Payments SaaS Payments 147

User Pilot

MARCH 23, 2023

What are the reasons for customer churn in SaaS? As a SaaS company, your ultimate goal is to retain customers and keep them happy with your product. Reducing churn is critical for SaaS because it cuts back customer acquisition costs and increases customer retention. Why is preventing churn critical for SaaS?

SaaS Payments 98

SaaS Payments Churn Underperforming Technical Team Payment Methods 98

Andreessen Horowitz

OCTOBER 12, 2023

To answer that question, we interviewed leaders from many of the largest healthcare providers and insurers across the country. In Part A , we outlined the paths to generating unique value for the healthcare system and patients. For example, we heard a variety of answers to the “build vs. buy” question from our interviews.

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Healthcare AI Payments Enterprise 116

Neil Patel

SEPTEMBER 11, 2020

To help speed up the process, I reviewed six of the best systems on the market and put together a comprehensive list of what to look for as you make your final decision. If you’ve spent some time searching for solutions from Google or asking for peers’ recommendations, you know there are hundreds of payroll companies to choose from.

Payment Services 145

Payment Services SaaS Payments Outsourcing Services Payment Solutions 145

FastSpring

FEBRUARY 9, 2023

FastSpring is proud to announce the launch of Growth Stage: a new podcast offering conversations with a diverse group of SaaS leaders from around the world. This podcast is for any SaaS professional looking for growth insights: from marketers to developers to executives and founders. Is CRO Different for SaaS?

Payment Methods 78

Payment Methods Merchant Services Payment Solutions Payments 78

User Pilot

JULY 27, 2023

Confused about trying to understand SaaS roles? SaaS companies have many moving parts, and it can be difficult to determine who does what. TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. What is a SaaS business model?

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

Natalia Luneva

JANUARY 13, 2021

Existing customer renewal is a high priority for 59% of SaaS companies and a medium priority for 27%. However, the subscription business model can’t survive if you keep on acquiring new custo mers but the old ones keep on walking away. How to calculate this metric and what’s the average SaaS churn rate?

SaaS Payments 105

SaaS Payments Payment Methods Churn Payment Services 105

Incredo

DECEMBER 3, 2019

And you look for ideas on how to promote your software for these holidays. Or maybe you are curious whether Christmas marketing works at all? We have interviewed tens of SaaS community members to understand how they perceive SaaS Christmas promotions. What does it mean for your SaaS?

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SaaS Payments Payment Solutions Payments Social Media 162

Scytale

MARCH 19, 2024

Security: To validate your information security controls and ensure sensitive data and systems are properly protected. ISO 27001: An ISO 27001 audit assesses information security management systems and controls and is the globally recognized standard for information security.

Payment Services 52

Payment Services Payment Solutions Payments SaaS Payments 52

User Pilot

AUGUST 10, 2023

Invite passives to interviews to learn more about their expectations. Post-purchase or plan upgrades to understand customer expectations NPS surveys triggered after customers make payment will help you identify friction and areas of improvement in your checkout. an invoicing app. Setting NPS survey frequency in Userpilot.

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SaaS Payments Payment Solutions Software Review Interviewing 97

FastSpring

MARCH 27, 2023

It got us thinking: Why is there no purpose-built operating system for corporate learning and development teams, when their jobs are so strategic to the business, and they’re managing massive budgets, but they can’t track things like ROI?” Stream the full interview below or find it wherever you listen to podcasts.

Payment Solutions 136

Payment Solutions Payment Services SaaS Payments VP of Engineering 136

SaaStr

NOVEMBER 2, 2019

As for Krish, under Krish’s leadership the team has grown to over 300 people and over 5,000 clients making it one of the next generation in truly global SaaS businesses started in India. In Today’s Episode We Discuss: * How Krish made his way into the world of SaaS and came to found one of India’s fastest growing SaaS companies in Chargebee?

Scale 127

Scale SaaS Payments Sales Recruiting Payment Services 127

User Pilot

JUNE 28, 2023

Analyze user feedback to determine which features need more attention in your in-app flows. Senior Project Manager Arjoon Talukdar came across Userpilot and decided to build in-app onboarding flows that would encourage new members to upload their CV. Osano also used Userpilot to build out a full in-app resource center : Source: Osano.

Onboarding 97

Onboarding SaaS Payments Payment Services Payment Solutions 97

Chargify

OCTOBER 4, 2017

Managing offers, reliable billing, and subscription lifecycle management is complex, creating an iceberg effect for companies that decide to tackle it on their own. It allows us to upgrade, downgrade, or cancel a client’s subscription easily. Below, we’ll shed some light on the great buy vs. build debate. costs money and 2.

Merchant Services 51

Merchant Services Subscription Payment Features SaaS Payments 51

FastSpring

APRIL 4, 2024

As an experienced sales and GTM leader, John Eitel has more than witnessed how product-led growth (PLG) has affected the tech and SaaS space in the last few years — he and his teams have been up close and personal with how PLG increased in popularity as a sales strategy. “I But really excited about this interview. Jump to video.

Scale 157

Scale Sales Payment Methods Merchant Services 157

FastSpring

JUNE 11, 2024

In this episode of Growth Stage, we interview affiliate marketing veteran and attribution animal Adam Riemer of Adam Riemer Marketing about his thoughts on: What proper affiliate marketing looks like. Are you looking for a merchant of record that will help you grow your subscription software business?

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Sales Recruiting Software Review Payment Solutions SaaS Payments 113

FastSpring

MARCH 15, 2021

That’s the beauty of subscription models. While implementing a subscription model means ongoing revenue, it also brings up many challenges for managing those subscriptions. You have to create a subscription-friendly product, infrastructure, marketing plan, and customer retention plan. Advantages of a Subscription Model.

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Payment Features Payment Services Subscription Payment Solutions 147

FastSpring

OCTOBER 12, 2023

Barriers are anything that stop a buyer from converting, such as website usability, solution fit, or pricing. That’s why Dave recommends testing all the way through to the client or customer taking a subscription. Those are pretty typical CRO factors you’ve probably thought of before, in terms of a negative to be overcome or removed.

Payment Methods 179

Payment Methods SaaS Payments Payment Solutions Payments 179

Outseta

SEPTEMBER 11, 2017

Before we get into the interview, a bit of background - I have hired Soren’s team at Working Planet multiple times. Even further up market and in my past engagements with Working Planet, there are a number of challenges related to paid search management that I’ve felt first hand and still don’t see a great solution to.

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Interviewing SaaS Payments Payments Technical Advisors 40

ProfitWell

OCTOBER 16, 2019

It’s the question on every SaaS founder’s lips: Is my churn rate too high? So how do you know what a healthy churn rate is for your SaaS company? Why is it so hard to define an average churn rate—and what does that mean for your subscription business? Subscription service Recurly reports an average monthly churn rate of 5.6%

Churn 55

Churn SaaS Payments Payments Payment Methods 55

User Pilot

APRIL 24, 2024

SaaS renewals can be a breath-holding moment. TL;DR SaaS renewals includes the process of renewing a subscription to an online-hosted software service. TL;DR SaaS renewals includes the process of renewing a subscription to an online-hosted software service.

SaaS Payments 104

SaaS Payments Retention Payment Services Payment Solutions 104

Chart Mogul

AUGUST 30, 2019

The problem with SaaS is getting people to see the value in your product. In this guide, I’ll cover why one of the biggest problems impacting the growth of your SaaS company is churn. The graph shows how payment plans impact usage. Why Are Courses a Good Way to Scale Your SaaS Company.

SaaS Payments 52

SaaS Payments Payment Methods Scale Payments 52

Chart Mogul

AUGUST 30, 2019

The problem with SaaS is getting people to see the value in your product. In this guide, I’ll cover why one of the biggest problems impacting the growth of your SaaS company is churn. The graph shows how payment plans impact usage. Why Are Courses a Good Way to Scale Your SaaS Company.

SaaS Payments 55

SaaS Payments Payment Methods Scale Payments 55

SaaStr

AUGUST 9, 2019

Prior to Kustomer, Vikas spent over 20 years implementing, consulting, marketing, and selling CRM and ContactCenter solutions with companies like LivePerson and Oracle. In Today’s Episode We Discuss: * How Vikas made his way into the world of SaaS and came to be at the rocketship that is Kustomer. * Missed the session? Eyal Manor.

SaaS Payments 132

SaaS Payments Cloud Technical Review Scale 132

ProfitWell

MAY 8, 2020

Listen wherever you get podcasts: How is B2B SaaS growth trending over time? ??7 Daily updates of the index can be found in your subscriber newsletter each day, so be sure to check back to see what’s up in the B2B SaaS market—for better informed decisions on market spend, sales forecasting, and growth choices. I'll tell ya just why.).

Scale 52

Scale Payment Solutions Payments SaaS Payments 52

SaaStr

JULY 9, 2019

More than half of Kenya’s GDP is now transacted through a mobile, through arguably the most successful mobile banking and payment system called M-Pesa. Our first MVP was actually an SMS based app where job seekers would send six SMSes in order to register on our platform. For example, in Kenya. It’s not a big deal.”

Scale 160

Scale Sales Recruiting Scaling SaaS Payments 160

CustomerSuccessBox

JULY 11, 2022

This trip begins for the majority of SaaS products when a user clicks a “cancel subscription” button of some sort. Exit Interview or phone call: Calling clients could add a more personal touch. This might help: Guide for implementing a proper exit interview. The route includes account churn.

Churn 52

Churn Payment Services Payment Methods SaaS Payments 52

SaaStr

MARCH 26, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. But we provide a combination of APIs and software. Dare I say SaaS. Payments has been around for thousands of years. They were self taught developers.

Scale 152

Scale Payment Services Payment Methods Scaling 152

FastSpring

APRIL 13, 2023

Jera Brown interviewed Dopple founder and CEO Justin on how he launched Dopple and found success by pivoting to a new market. Full Interview: Audio Only Full Interview: Video [placeholder for Wistia] 3 Lessons From Justin’s Experience 1. And that means that it is not base plus options think piping system thinks gas tanks.

Payment Methods 147

Payment Methods Marketing Payments SaaS Payments 147

SmartKarrot

AUGUST 11, 2021

The same is true for companies who are dealing in SaaS products. The lifeblood of the SaaS business is its customers. However, at times, a SaaS customer is not happy with your product or service and may decide to unsubscribe, which is really disappointing. Fewer features in your SaaS product. Like what you are reading?

SaaS Payments 19

SaaS Payments Churn Underperforming Technical Team Payment Methods 19

ProfitWell

OCTOBER 22, 2019

Your top subscription news. The My Wife Quit Her Job Podcast is an interview based show where I bring in small business entrepreneurs who are killing it online.". 2Checkout—online payment processing—hosts a webinar on October 24 with Conversion Optimization Expert Shannon MacLeod , to rundown the essentials of conversion optimization.

Payment Methods 40

Payment Methods Sales Recruiting SaaS Payments Payment Solutions 40

ProfitWell

OCTOBER 9, 2019

Your top subscription news. The My Wife Quit Her Job Podcast is an interview based show where I bring in small business entrepreneurs who are killing it online.". 2Checkout—online payment processing—hosts a webinar on October 24 with Conversion Optimization Expert Shannon MacLeod , to rundown the essentials of conversion optimization.

Payment Methods 40

Payment Methods Sales Recruiting SaaS Payments Payment Solutions 40

FastSpring

JUNE 22, 2022

We don’t have to look far to find examples of B2B SaaS companies that have found traction using a self-service or product-led motion. I was recently interviewed by my friend Steve Lurie, who’s the Chief Engagement Officer of B2B Rocks. What does that mean exactly? How B2B and B2C Are Converging.

B2C 148

B2C Payments SaaS Payments B2B 148

User Pilot

MARCH 7, 2023

Churn happens even to the most successful SaaS companies. That’s why we have ten reasons why your users are canceling their subscriptions and what you can do to mitigate them and drive long-term customer retention. Involuntary churn due to failed payments. What is a cancellation in SaaS and why should you care?

SaaS Payments 105

SaaS Payments Subscription Payment Features Payment Methods 105

SaaStr

MARCH 18, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. But we provide a combination of APIs and software. Dare I say SaaS. Payments has been around for thousands of years. They were self taught developers.

Scale 116

Scale Payment Services Payment Methods Sales Hiring 116

ProfitWell

JANUARY 17, 2020

Your top subscription news. Another solid one: Forgetting to interview fellow leaders in your space. Here's an article we wrote on trends amongst successful SaaS CEOs that can help. Here’s the data from 5,000 companies and 300,000 subscription buyers. And that’s a wrap for your January 17 subscription news.

Sales Recruiting 41

Sales Recruiting SaaS Payments Payment Services Payment Solutions 41

ProfitWell

NOVEMBER 12, 2019

Your core is a lot like pricing in SaaS companies. A pricing audit assesses your subscription business’ pricing process to ensure consistency across similar accounts, maximize profitability, and benchmark against other companies. Powerful algorithms and pricing data with ProfitWell software help you identify what matters to who.

Payments 45

Payments Pricing Underperforming Technical Team SaaS Payments 45