Andreessen Horowitz

MARCH 22, 2024

A good way to learn more about your customer personas and segments is through interviews, surveys, and sales team data. Interviews. If you have a small number of customers, interviewing them can give you a better signal into who’s interested in buying your product and what products they might be interested in in the future.

Generative AI 126

Generative AI AI B2B Pricing 126

Clouded Judgement

JANUARY 20, 2023

ServiceNow CEO Commentary Bill McDermott gave an interview this week where he sounded very bullish on the year ahead. You can listen to the full interview in the link above (it’s short, only ~5 minutes). Companies that do not disclose subscription rev have been left out of the analysis and are listed as NA.

Cloud 130

Cloud Interviewing Subscription Payment Features 130

Intercom, Inc.

AUGUST 27, 2020

?. The subscription model has revolutionized virtually every industry. Success in the subscription economy isn’t about having the best product; it’s about having the strongest customer relationships. From legacy business to subscription service. To navigate the current minefield of growth, businesses need to shift their focus.

Scale 211

Scale Payments Subscription Payment Features 211

Chaotic Flow

APRIL 8, 2014

While SaaS financial metrics , such as recurring revenue, acquisition cost, service cost, churn, growth and lifetime value have dramatically increased our understanding of the economics of SaaS businesses, they have proven inadequate for managing them. As useful as they may be, SaaS financial metrics look at the past, not the future.

Metrics 127

Metrics SaaS Business Customer Success 127

User Pilot

APRIL 16, 2024

There are five steps to creating an effective product experience strategy: Collect data by tracking user behavior, sending surveys , watching over key metrics, and interviewing power users for insights. Select and measure product metrics aligned with your SMART goals and customer paths to refine your strategy.

Strategy 88

Strategy Customer Lifetime Value Onboarding User Experience 88

FastSpring

SEPTEMBER 16, 2022

This mission of increasing the personalness of FastSpring’s relationship with businesses (and of course, the people who found or work for them) is also part of why we do things like interview our members. Having these kinds of metrics can help software and SaaS industry businesses better form strategies to increase their ARR.

SaaS Payments 133

SaaS Payments Payment Solutions Merchant Services Software Review 133

User Pilot

OCTOBER 29, 2023

The metric is also used to predict customer churn. Effective customer research techniques include interviews and focus groups as they allow you to collect qualitative feedback. If you can see the perceived customer value decrease, they may eventually cancel their subscription. Interview preparation template.

SaaS 95

SaaS Interviewing Pricing Market Research 95

FastSpring

APRIL 26, 2022

Last week, I canceled an annual SaaS subscription (I had three weeks left until renewal). Interestingly, even though I paid for a year-long subscription, the company didn’t let me keep the last three weeks of access to its premium features. This action will immediately downgrade your subscription. Look for Red Flag Metrics.

Benchmarks 123

Benchmarks Churn Payments SaaS Payments 123

Baremetrics

AUGUST 29, 2021

Step 2: Interview a sample of current ICP users. Baremetrics offers over 26 different metrics for business insights and is currently offering a free trial. Step 2: Interview a sample of current ICP users When it comes to getting honest feedback, nothing beats a phone call. Step 1: Identify ICPs within your current user base.

Outsourcing Services 124

Outsourcing Services Startup Interviewing Outsourced Development 124

User Pilot

MARCH 6, 2024

Key metrics to track at each stage. There are multiple product and marketing metrics to track at each stage of the funnel. Building a funnel starts with customer research to identify their needs and pain points , using tools like product analytics, surveys, and interviews. This is the main question we explore in the article.

Social Media 84

Social Media Sales Funnel Acquisition Retention 84

Intercom, Inc.

MAY 3, 2018

Rohini Pondhi , product management lead for Square’s Invoices product, knows this challenge well. At Square, I manage a product called Square Invoices. For those types of sellers, we offer Square Invoices where they can send a digital invoice to their buyer, and the client can pay online. Rohini: Exactly.

Payment Methods 195

Payment Methods Merchant Services Scale Payment Features 195

Andreessen Horowitz

OCTOBER 12, 2023

To answer that question, we interviewed leaders from many of the largest healthcare providers and insurers across the country. For example, we heard a variety of answers to the “build vs. buy” question from our interviews. Defining these metrics correctly can be the difference between a successful implementation and “death by pilot.”

Healthcare 113

Healthcare AI Payments Enterprise 113

ProfitWell

JUNE 3, 2020

It’s especially important for subscription-based businesses. Every new lead carries the potential for recurring revenue. In this article, you’ll learn about the four most effective types of content for a subscription-based business. Why is content important for subscription-based businesses? With content.

Subscription 64

Subscription Payment Features Social Media Business 64

SaaStr

JANUARY 7, 2021

We were fortunate enough to interview CEOs who were in the trenches navigating the COVID-19 pandemic, investors who were advising companies on how best to move forward, and operators who saw explosive growth given the shift to working from home. .

Scale 251

Scale Sales Hiring Scaling B2B 251

Upscope

JANUARY 10, 2019

SaaS metrics like LTV to CAC ratios are simpler to understand when you see real examples and why they're important. Below we breakdown the metrics of one company and show you metrics for a number of others. Buffer's metrics Captured on 5th April 2016 via former co-founder of Buffer , Leo Widrich. A 3:1 ratio is ideal.

Metrics 40

Metrics SaaS Underperforming Technical Team Churn 40

Natalia Luneva

JANUARY 13, 2021

However, the subscription business model can’t survive if you keep on acquiring new custo mers but the old ones keep on walking away. How to calculate this metric and what’s the average SaaS churn rate? Tracking your customer retention and churn metrics help you understand your growth opportunities.

SaaS Payments 105

SaaS Payments Payment Methods Churn Payment Services 105

User Pilot

MARCH 14, 2024

Key metrics you should be measuring. Metrics for tracking customer interaction analytics: Customer satisfaction score. For example, you can use it to analyze user behavior and predict customer churn or identify which users are likely to upgrade to a higher subscription. We also cover: Customer analytics categories. Churn rate.

Customer Lifetime Value 93

Customer Lifetime Value SaaS Underperforming Technical Team Retention 93

Chargify

OCTOBER 4, 2017

Managing offers, reliable billing, and subscription lifecycle management is complex, creating an iceberg effect for companies that decide to tackle it on their own. It allows us to upgrade, downgrade, or cancel a client’s subscription easily. Below, we’ll shed some light on the great buy vs. build debate. Uri Foox, Founder, Zoey.

Merchant Services 51

Merchant Services Subscription Payment Features SaaS Payments 51

User Pilot

NOVEMBER 29, 2023

Using surveys and interviews is a great way of getting deeper insights into customer problems. Measure key performance metrics related to churn and retention efforts Once the retention specialist implements a strategy, it’s important to measure its success by tracking relevant performance indicators.

Retention 93

Retention Customer Lifetime Value Churn Outsourced Development 93

Buffer Resources

OCTOBER 23, 2023

Use storytelling techniques to engage viewers In an interview with Jay Clouse, YouTuber Jenny Hoyos shared how she figured out how to consistently go viral, and her storytelling techniques play a huge role. Interviews : Host industry experts or collaborate with other creators to bring fresh perspectives to your channel.

Social Media 127

Social Media Trends Engagement Branding 127

Buffer Resources

JANUARY 18, 2024

It’s not the first time I’ve tried out LinkedIn Premium — but it is the first time I’m approaching the platform’s paid subscription as a creator.  I landed several interviews thanks to the service and would highly recommend it to those looking for a new opportunity. 

Technical Review 103

Technical Review Systems Review Sales Recruiting AI Search 103

ChurnZero

JULY 22, 2022

I recommend you interview customers. I’m going to interview their customers to find out what they did to get off that legacy system so we can bake that into the customer journey. I’m going to interview their customers to find out what they did to get off that legacy system so we can bake that into the customer journey.

Scale 98

Scale Onboarding Scaling Underperforming Technical Team 98

SmartKarrot

MAY 12, 2022

When choosing a customer engagement manager, you need to keep certain interview questions in mind. Here are the Top 10 Customer Engagement Manager Interview Questions and Answers. The question is to understand if the customer engagement manager is able to track metrics and indicators for success.

Interviewing 10

Interviewing Engagement Management Scale 10

Neil Patel

MARCH 26, 2021

However, there’s a lurking metric you might not be tracking: your PPC churn rate. When it comes to paid ads, most marketers and business owners track metrics like click-through rate (CTR), quality score, and cost per click (CPC). While those are important metrics, they tell only part of the story. Conclusion.

Churn 141

Churn Software Review Onboarding Interviewing 141

Neil Patel

SEPTEMBER 1, 2020

YouTube’s product chief underlined the reality of the impact of suggested-to-watch videos in an interview, noting 70% of a user’s time spent on the platform was dictated by the company’s suggested video algorithm. Don’t forget to study your audience retention graphs and pay attention to what those metrics are telling you.

Venture Capital 145

Venture Capital Advertising Engagement Benchmarks 145

User Pilot

JULY 27, 2023

KPIs and success metrics to track Income statement (P&L) and Balance Sheet : CEOs don’t need to check these documents on a daily basis, but regular analyses keep them in the loop of the company’s financial position. The company needs a high percentage of this metric to stay competitive.

Sales Hiring 94

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 94

User Pilot

JANUARY 14, 2023

To measure product success , use a range of engagement metrics (feature usage rate or product adoption rate), customer satisfaction metrics ( CSAT or NPS ), retention metrics ( customer retention rate , customer churn rate ), or revenue metrics ( CAC and CLV ). Key product success metrics for measuring your efforts.

Management 92

Management SaaS Metrics Retention 92

Chart Mogul

NOVEMBER 6, 2020

Annual contract value (ACV) is one of the less popular metrics in SaaS. However, it is one of the most important metrics when measuring the effectiveness of your commercial (marketing and sales) teams. ACV isn’t the first thing you cross out when you play SaaS Metrics Bingo (no, it doesn’t exist). What is ACV?

Metrics 79

Metrics Subscription Payment Features Finance 79

FastSpring

AUGUST 2, 2023

Now as a successful international business, TestDome has been with FastSpring through all of it, and even when other payment platforms launched intriguing new products, Mario never saw a good reason to leave FastSpring. Are you still using the FastSpring legacy Classic platform (Springboard)? Read how Walls.io

Payment Solutions 142

Payment Solutions Payment Methods Merchant Services AI Search 142

User Pilot

DECEMBER 8, 2023

A product experimentation framework is a structured approach to testing and evaluating product changes to isolate and determine the impact on user behavior and business metrics. A product experimentation framework is a structured approach to testing and evaluating product changes to determine the impact on user behavior and business metrics.

Management 96

Management User Experience Onboarding Metrics 96

Baremetrics

OCTOBER 9, 2021

Baremetrics measures churn, LTV, MRR, and many other metrics to help you determine exactly who your most valuable customers are, so you can formulate a plan on how to retain them. All the data your startup needs Get deep insights into your company's MRR, churn and other vital metrics for your SaaS business. Table of Contents.

Retention 114

Retention Underperforming Technical Team Churn Acquisition 114

Buffer Resources

JANUARY 18, 2024

It’s not the first time I’ve tried out LinkedIn Premium — but it is the first time I’m approaching the platform’s paid subscription as a creator.  I landed several interviews thanks to the service and would highly recommend it to those looking for a new opportunity. 

Technical Review 62

Technical Review Systems Review Sales Recruiting AI Search 62

ProfitWell

JANUARY 8, 2020

Your top subscription news. We found a New York Times piece interviewing Iovine regarding the biggest story in music this past decade: namely, embracing the internet and leveraging the comeback of streaming in the business. And in this interview , Iovine claims there’s a looming problem for streaming: margin.

Retention 40

Retention Subscription Payment Features Interviewing 40

ProfitWell

JANUARY 13, 2020

Today, we welcome the newest unicorn to the subscription space. We have an interview with marketing transformation-driver, thought leader, and mentor James Sivis from Wonderlic on why. Your top subscription news. So is this change in pricing based on a change in value metrics? And finally, it's time for a rebrand.

Sales Recruiting 52

Sales Recruiting Sales Hiring Subscription Payment Features 52

OpenView Labs

MARCH 27, 2019

ATS’ for basic, premium and top grade subscriptions. Greenhouse is a cloud-based recruiting platform that helps you find good candidates and conduct better interviews. She keeps the training simple and covers the basics: Interviewing 101. What the interview process will look like. Basic model: Recruitee. Scorecards.

Sales Recruiting 56

Sales Recruiting Sales Hiring Scale Interviewing 56

ProfitWell

MARCH 31, 2020

And just last week, Dan dropped an interview with Ben Jabbawy , Founder over at Privy — the ecommerce email marketing pros—on just that. In yesterday’s episode of the show, we touched on the various tiers of subscription companies out there and what they’re likely witnessing amid the COVID-19 crisis. Swallow your pride.

Banking 64

Banking Education Subscription Payment Features 64

Chart Mogul

NOVEMBER 6, 2020

Annual contract value (ACV) is one of the less popular metrics in SaaS. However, it is one of the most important metrics when measuring the effectiveness of your commercial (marketing and sales) teams. ACV isn’t the first thing you cross out when you play SaaS Metrics Bingo ( no, it doesn’t exist yes, it does — we made it ).

Metrics 52

Metrics Subscription Payment Features Finance 52