Kellblog

MAY 16, 2020

Key SaaS Metrics with me. The first thing you’ll notice is Aznaur did the interviews live, with a high-quality rig, and you can hear it in the audio which is much higher quality than the typical podcast. His goal was to do an interview that effectively functioned as a “SaaS Metrics 101” class and I think he succeeded.

Metrics 96

Metrics SaaS Technical Review Interviewing 96

SaaStr

JANUARY 5, 2024

The SDR Interview We’ve determined the profile we want to hire for dedicated outbound folks, so now, let’s look at the interview itself. It’s usually a simple interview with a hiring manager screen first and then an actual interview panel. It can go in two different directions: What is the right performance metric?

Sales Hiring 231

Sales Hiring Sales Recruiting Scale Outbound Sales Team 231

SaaStr

MARCH 12, 2024

Not only do you have to pass the hiring interviews as a Founder, but everyone on your team does, too. Brett has seen deals where the founder and a couple of employees are great, but most of the team failed the initial interviews. 2 Hit Your Metrics Another thing is milestones. Hit your metrics.

Software Review 205

Software Review Technical Review Acquisition Scale 205

ChurnZero

JUNE 30, 2021

To help you make sure you are adequately evaluating your Customer Success Manager candidates consider pulling from this list of interview questions. 20 Interview Questions to Ask Your Customer Success Manager Candidates. In your opinion what are two of the most important Customer Success metrics a team can track?

Interviewing 72

Interviewing Customer Success Sales Hiring Scale 72

User Pilot

MARCH 30, 2022

Adoption vs engagement metrics: how are they different or are they the same? Thus, the metrics you use to track adoption and engagement should be different. So, let’s see what adoption and engagement metrics are all about and how you can improve them. What are the key product adoption metrics? Time to value.

Engagement 98

Engagement Metrics Scale Software Review 98

SaaS Metrics

JANUARY 10, 2022

The post Tips to Crack NDA Exam Pattern with Interview Procedure, Syllabus and Marks Distribution first appeared on SaaS Metrics. Most of the students start their NDA exam preparation journey without having proper knowledge of the NDA Exam format.

Interviewing 52

Interviewing Metrics SaaS 52

Sales Hacker

JANUARY 22, 2020

But as straightforward as their metrics may be, their jobs are anything but simple. By mastering your sales interview questions. As a longtime recruiting leader, I’ve worked with countless hiring managers looking to fill sales roles , and I’ve had a firsthand look at their interview process. But all is not lost.

Sales Hiring 76

Sales Hiring Interviewing Underperforming Technical Team Sales Recruiting 76

Valuize Consulting

DECEMBER 7, 2021

Once you’ve implemented that, the next step is to look at your Voice of Customer metrics. That’s why the Voice of Customer metrics play a critical role in determining whether you’ve sized your organization correctly – that’s ultimately for the customer to decide.”.

VP of Engineering 98

VP of Engineering Customer Success Sales Hiring Interviewing 98

Kellblog

FEBRUARY 18, 2020

It’s also risky because, despite having a small army of MBAs working to determine the right territories, hiring profiles and interviewing process, sometimes new salesreps just don’t work out. The problem is that we, as an industry, have basically no metric that addresses it. ” It’s exactly the same concept.

Sales Hiring 94

Sales Hiring Enterprise Metrics Sales 94

CustomerSuccessBox

OCTOBER 31, 2021

This is why we, at CustomerSuccessBox, thought of interviewing CS leaders to understand their perspective of QBR. Adoption metrics are just half of the story. The post Decoding the QBR myth- Interview with Sue Nabeth Moore appeared first on. Can you share any related incidents?

Interviewing 59

Interviewing Technical Review Scale Communication 59

SaaS Metrics

MARCH 31, 2021

The questions that are asked in a program management interview have a vast range. The core technical questions form a majority of the questions asked, while other personal questions also have a good chance of showing up.

Interviewing 52

Interviewing Management Development 52

User Pilot

APRIL 24, 2024

Using Userpilot’s survey functionality, Lisa created an interview invite survey and triggered it to the right user segment inside Userpilot. There are even websites created specifically for enlisting user interview participants, cutting the efforts of researchers in half. A website for recruiting interview participants.

Interviewing 66

Interviewing B2C B2B Advertising 66

Brian Balfour

SEPTEMBER 26, 2017

Get the customizable Growth Interview Prep Worksheet that accompanies the post here. You walk into your growth interview after hours of preparation. But there’s one big problem you’ve overlooked - the interview isn’t actually about you. They all tie back to this one core error - thinking the interview is about you.

Interviewing 65

Interviewing Retention Metrics Social Media 65

User Pilot

APRIL 7, 2021

How important are your user engagement metrics? You need to focus on the right metrics. Some metrics will show if you are currently doing well, projected to do well soon, and if you’re correctly steering the wheel in the right direction long term. What Are User Engagement Metrics? What Are User Engagement Metrics?

Engagement 92

Engagement Metrics Scale Benchmarks 92

Chaotic Flow

APRIL 8, 2014

While SaaS financial metrics , such as recurring revenue, acquisition cost, service cost, churn, growth and lifetime value have dramatically increased our understanding of the economics of SaaS businesses, they have proven inadequate for managing them. As useful as they may be, SaaS financial metrics look at the past, not the future.

Metrics 127

Metrics SaaS Business Customer Success 127

SaaStr

JUNE 4, 2023

It’s time to do them again: First, have the best VP in that role you know interview the VP candidate you want to hire. Have the best CRO you know interview your potential VP of Sales. Get numbers and metrics, and push on them. Ok so what do you do? A few thoughts. We used to do these things.

Sales Hiring 215

Sales Hiring SaaS Interviewing Startup 215

SaaStr

SEPTEMBER 1, 2023

But the metrics, especially for an SMB-focused SaaS business, are breathtaking. At SaaStr we’ve been super fans for a long time and a little ways back we did an amazing interview with CEO Andrew Bialceki here: Our 5 Interesting Learnings here: #1. 50k+ customers are growing almost 100% a year now. #4.

Scale 208

Scale SMB Sales Hiring Interviewing 208

User Pilot

APRIL 16, 2024

There are five steps to creating an effective product experience strategy: Collect data by tracking user behavior, sending surveys , watching over key metrics, and interviewing power users for insights. Select and measure product metrics aligned with your SMART goals and customer paths to refine your strategy.

Strategy 105

Strategy Customer Lifetime Value Onboarding User Experience 105

User Pilot

JANUARY 9, 2024

Goal setting helps narrow down what sort of data to collect and what metrics to track. Moreover, this helps define who the relevant stakeholders are in case you need to conduct any stakeholder interviews. Knowing this objective helps you understand what metrics to look at, such as feature adoption rate , active users , etc.

Software Review 105

Software Review SaaS Interviewing User Experience 105

SaaStr

DECEMBER 20, 2021

We don’t often summarize interviews in other media, but I really liked this piece in FT on the changes Yamini Ragan made when she became HubSpot’s CEO, promoted from CCO. Moving from Churn to NRR as the Core Retention Metric. NPS is now the #1 metric at HubSpot — for all employees. I Was Wrong. But try it.

Metrics 50

Metrics SMB Scale B2C 50

User Pilot

OCTOBER 29, 2023

The metric is also used to predict customer churn. Effective customer research techniques include interviews and focus groups as they allow you to collect qualitative feedback. When preparing your interviews, decide on the methodology you will use. Interview preparation template. What options have you got?

SaaS 105

SaaS Interviewing Pricing Market Research 105

User Pilot

NOVEMBER 30, 2023

That’s whose problems you want to solve, Based on goals and audience, select a range of research techniques, like surveys , interviews, or user behavior tracking. User interviews/focus groups User interviews and focus groups are even more effective for collecting qualitative feedback from your users.

Interviewing 104

Interviewing User Experience Technical Review Trends 104

User Pilot

APRIL 17, 2024

Businesses collect customer insights through data monitoring, surveys , interviews, support interactions , and social media. Here’s how businesses collect these crucial pieces: Customer data monitoring : By tracking important metrics like the drop-off rate, adoption rate, etc., View funnel analysis with Userpilot.

AI Search 103

AI Search Social Media Cross-platform App Design (Application) Systems Review 103

User Pilot

NOVEMBER 9, 2023

That said, let’s explore what these different satisfaction levels mean, what other metrics can complement them, and how you can measure them. The metrics to calculate your levels of customer satisfaction include retention rate , customer lifetime value, NPS , CES, CSAT, and product-market fit.

Customer Lifetime Value 105

Customer Lifetime Value Software Review Interviewing Retention 105

SaaStr

OCTOBER 28, 2022

In the first session of the eye-opening CRO Confidential series, SaaStr CEO Jason Lemkin interviews Founders Fund Partner Sam Blond about the current economic climate. In 2021, there was much less focus on efficiency and more on revenue metrics like ARR. A New SaaS Playbook.

Sales Recruiting 189

Sales Recruiting Sales Hiring Leadership Interviewing 189

SaaStr

JULY 7, 2022

In the areas of your business where you have metrics to show you how well members of your team are performing, it’s easy to be vigilant about your talent. In these instances, you will want to set up informational interviews with strong department heads external to your company in the areas where you’re not an expert.

Scale 204

Scale Sales Hiring Interviewing Engineering 204

User Pilot

MARCH 6, 2024

Key metrics to track at each stage. There are multiple product and marketing metrics to track at each stage of the funnel. Building a funnel starts with customer research to identify their needs and pain points , using tools like product analytics, surveys, and interviews. This is the main question we explore in the article.

Social Media 104

Social Media Sales Funnel Acquisition Retention 104

SaaStr

JANUARY 10, 2024

Schultz explained: “So I always say, ‘Think about how many hours this search is going to take by the time you do the research, talk to candidates, do your outreach, interview candidates many times, do your back channel reference checks — all of that adds up. Set the right metrics and goals to drive behaviors in a balanced way.

Sales Hiring 228

Sales Hiring Scale Technical Review Leadership 228

SaaStr

OCTOBER 30, 2021

I sent cold emails and LinkedIn messages and ended up with nine interviews. From those nine interviews, I received four offers. Going into the interviews, I knew what I wanted out of a job– that part was simple. There are two things that help me analyze data: metrics and filters. . Build A Machine.

Scale 246

Scale Sales Hiring Sales SMB 246

Kellblog

FEBRUARY 22, 2024

He’s such an effective interviewer that you quickly get into detail and stories that others miss. It is always, always a pleasure to speak with Harry. So you end up with very rich content, which in this case lasts significantly longer than 20 minutes. More like 72, but who’s counting?)

Sales Hiring 86

Sales Hiring Forecasting Interviewing Customer Success 86

Clouded Judgement

JANUARY 20, 2023

ServiceNow CEO Commentary Bill McDermott gave an interview this week where he sounded very bullish on the year ahead. You can listen to the full interview in the link above (it’s short, only ~5 minutes). It’s easy to optimize non-mission critical spend, or spend that can be consolidated elsewhere.

Cloud 130

Cloud Interviewing Subscription Payment Features 130

SaaStr

NOVEMBER 25, 2023

Set and reinforce them early — as early as interviews. Jameson at Gong recently received a coconut in the mail with some pun about “being nuts if you don’t want to talk to me” from someone wanting an interview to be on his team. Now, it’s become a matter of resetting of expectations that they’re no longer measuring effort only.

Sales Hiring 188

Sales Hiring Underperforming Technical Team Revenue Sales 188

Baremetrics

AUGUST 29, 2021

Step 2: Interview a sample of current ICP users. Baremetrics offers over 26 different metrics for business insights and is currently offering a free trial. Step 2: Interview a sample of current ICP users When it comes to getting honest feedback, nothing beats a phone call. Step 1: Identify ICPs within your current user base.

Outsourcing Services 124

Outsourcing Services Startup Interviewing Outsourced Development 124

SaaStr

OCTOBER 7, 2020

But often, they don’t really have all the data and metrics, or even really know what they are getting themselves into. But I’ve generally found that candidates who bash their prior boss in an interview tend to do it again at their next gig. And sometimes, those folks can be the perfect candidates for your stage and company.

Sales Hiring 307

Sales Hiring Scale Interviewing Startup 307

SaaStr

MARCH 20, 2024

Higher than he imagined in terms of the founder quality bar and, the stage of the business, and growth and efficiency metrics. There is less money to spend today, and even if you have money, there is so much more focus on efficiency metrics in addition to growth, and you might not be encouraged to spend it as you once were.

Sales Hiring 236

Sales Hiring Sales Recruiting Scale Headcount 236

FastSpring

AUGUST 19, 2022

Usage-based pricing (UBP) — or consumption pricing — is based on the amount of usage of a specific metric, such as gigabytes of storage used or the number of API calls made — over a period of time. Seat-based pricing (SBP) is a usage-based metric. Don’t get sucked into using UBP as a solution looking for a problem.

Pricing 134

Pricing SaaS Technical Review Forecasting 134

Valuize Consulting

JULY 15, 2021

Organizations are faced with a deluge of customer data and Product Owners filter and prioritize that data to select the most important metrics that the business needs to take action on. The post Accelerating Value From Customer Success Technology: An Interview With Jason Bouros appeared first on Valuize.

Technology 52

Technology Customer Success Interviewing Scale 52