User Pilot

APRIL 25, 2024

If you are seeking insight into how marketing research can influence the trajectory of your SaaS, then you have come to the right place! This process helps you understand what motivates your customers, enabling you to tailor your products and services to minimize risks from the start. Interviews. Focus groups. Product trials.

Market Research 52

Market Research Outsourcing Services Marketing Outsourced Development 52

User Pilot

AUGUST 29, 2023

Product management is equal parts art and science – and it’s vital to the success of your SaaS. Let’s explore some of the best tools in the marketplace and how they can help. It is a popular tool for designers, product managers, and developers and taking the SaaS world by storm.

Management 105

Management Interviewing Marketplace as a Service Product Marketing 105

Intercom, Inc.

FEBRUARY 26, 2018

The Apple and Google Play app stores give developers an instant marketplace, a gateway to billions of customers. Since 2006 the era of “Everything as a service” has advanced quickly. Infrastructure as a service is now standard, as are Platform and Software as a service. Cloud computing is dominant. The not so simple case.

Software Review 224

Software Review Outsourcing Services Software Outsourced Development 224

SaaStr

JULY 9, 2019

The challenge, however, is that because of the limited disposable income that both consumers and businesses have, you can’t charge a lot of money for services there. ” At this point we were offering the service for free. The competitors of the customer that we offered the free service now wanted to pay us for it.

Scale 159

Scale Sales Recruiting Scaling SaaS Payments 159

Sales Enablement, SaaS and Growth

MARCH 23, 2020

I leveraged many of the 52 mental models while working at various software as a service (SaaS) companies, but in truth, they can be applied anywhere, regardless of industry. Total Addressable Market Total addressable market (TAM) is an economic framework to understand the potential revenue available for a product or service.

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

FastSpring

APRIL 13, 2023

Jera Brown interviewed Dopple founder and CEO Justin on how he launched Dopple and found success by pivoting to a new market. Full Interview: Audio Only Full Interview: Video [placeholder for Wistia] 3 Lessons From Justin’s Experience 1. It starts with self service. But that’s not how we live.

Payment Methods 142

Payment Methods Marketing Payments SaaS Payments 142

CustomerSuccessBox

MARCH 14, 2022

Surprisingly, those same SaaS executives routinely make bad decisions simply because they misinterpret their data. This course is for: If you work with customers and are interested in the topics of marketing, market research, sales, customer service, and strategy this course is for you. Description: “Be more data-driven!”

Customer Success 52

Customer Success Marketplace as a Service Interviewing Mobile 52

Sales Hacker

MARCH 30, 2021

Now, without further ado, let’s listen to this interview with Neil Ringers. We have relationships with the biggest CRM companies: Oracle CX, SAP CRM, Microsoft Dynamics and Salesforce (95% of our marketplace). I did a couple of startups from there, in the CRM ecosystem, then got into TOA, which was field service in the cloud.

Scale 103

Scale Payments Technical Advisors Sales Recruiting 103

SaaStr

SEPTEMBER 3, 2019

And then on the other side, once you have that, you’ve basically turned the internet or turned people’s phones or whatever it is into a button that gives people what they wan, and I think that model applies whether you’re thinking about SaaS companies, whether you’re thinking about consumer.

Acquisition 137

Acquisition Software Review Payment Methods Marketplace as a Service 137

Intercom, Inc.

MAY 13, 2021

A great customer success team will help you to better understand your customer’s needs, identify what “success” means to them, and in turn, help your customers realize the value of your services, creating a more successful outcome for both their team and yours. Your first SaaS customer success hire. Riding the hyper-growth wave.

Scale 177

Scale Customer Success Strategy Sales Hiring 177

Intercom, Inc.

JANUARY 16, 2020

Andrey Khusid, founder and CEO of Miro , hasn’t done many interviews. We chatted about the company’s evolution from RealtimeBoard, a tool beloved by the UX community, to Miro – a rapidly growing SaaS innovator that boasts Dell, Netflix, Ikea, and Spotify amongst their steadily growing roster of clients. Andrey: Exactly.

Consulting 249

Consulting Marketplace as a Service Scale Development 249

SaaStr

MARCH 20, 2020

317: Rachel Hepworth is VP of Marketing @ Pilot, the startup that offers the best bookkeeping, tax and CFO services for growing businesses. Below, we’ve shared the transcript of Harry’s interview with Rachel. Before Slack, Rachel spent 4 years at LinkedIn where she led the product marketing team for content experiences. Agnes Bazin.

SMB 179

SMB Scale Startup Marketplace as a Service 179

SaaStr

DECEMBER 20, 2019

Befofe that Manny was a Senior Product Manager @ Amazon where he engineered the compensation system for Amazon Associates and Web-Services which accounts for 15% of Amazon’s traffic. This interview originally aired as Episode 229 on April 29, 2019. Below, we’ve shared the transcript of Harry’s interview with Manny.

Scale 141

Scale Sales Hiring Construction Education 141

Sales Hacker

MARCH 18, 2019

This week on the Sales Hacker podcast, we interview Roger Scott , Chief Customer Officer at New Relic. New Relic is a close to $500 million publicly traded cloud computing SaaS company started by Lew Cirne in Silicon Valley. Your ambition needs to extend beyond your product and service, it needs to extend to talent acquisition.

VP of Engineering 69

VP of Engineering Sales Hiring Scale Technical Review 69

SaaStr

AUGUST 16, 2019

Having seen multiple scaling culture, where do SaaS organisations tend to break down both in terms of culture and process? Below, we’ve shared the full transcript of Harry’s interview with Justin Welsh. And today we touched on some more personal elements of scaling SaaS companies. Where do many leaders go wrong here?

Scale 137

Scale Underperforming Technical Team Sales Hiring Interviewing 137

How To Buy Saas

DECEMBER 1, 2020

SaaS is a global software solution created by different businesses in order to improve human activities in a matter of clicks. SAAS is also abbreviated as software as a service. In this saas marketing strategy guide, we are going to tell you everything about saas marketing. What is SAAS marketing?

Growth Hacking 105

Growth Hacking Payment Methods SaaS Payments Payment Solutions 105

SaaStr

SEPTEMBER 27, 2019

268: Ryan Bonnici is the CMO @ G2, the company that allows you to get the right software and services for your business with over 897,000 user reviews to help you make smarter buying decisions. Below, we’ve shared the full transcript of Harry’s interview with Ryan Bonnici. Pssst Loving our podcast content? Harry Stebbings.

Sales Hiring 131

Sales Hiring Sales Recruiting Scale Software Review 131

SaaStr

JANUARY 28, 2020

And then, we ripped it out and Aaron went and talked to some of the top SaaS companies from today and added the case studies. Maria is one of the top SaaS leaders in marketing, just finished up the CMO Vanna plan, which IPOed. This is the best of times in SaaS, right? We wrote a book together. Aaron : Yeah. Maria : Yeah.

Sales Hiring 204

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 204

Sales Hacker

OCTOBER 13, 2020

Why it’s hard to build a two-sided marketplace [13:38]. Now, without further ado, let’s listen to this interview with Ryan Walsh. Most recently he was the CRO of a SaaS company that grew from 35 million when he joined to 120 million. Why it’s hard to build a two-sided marketplace [13:38].

Marketplace as a Service 96

Marketplace as a Service CTO Hire Sales Recruiting Data 96

Unbounce

JUNE 16, 2020

I think channel distribution is one of the most promising and untapped acquisition channels for SaaS?—?especially especially for SMB SaaS startups. Today, small and medium SaaS businesses are discovering the power of using partners to help sell their products. Why should I build a partner program for my SaaS business?

Outsourcing Services 131

Outsourcing Services Sales Recruiting Scale SaaS 131

SaaStr

FEBRUARY 11, 2021

In SaaS, #1 most common misfire, with a bullet, is the VP/head of sales. Because in SaaS start-ups, it seems like the majority of first VP Sales fail. First, in this post, I want to outline what a VP of Sales in a SaaS company actually does. That’s the magic in a great SaaS VP Sales. Don’t even make it 12 months.

Sales Hiring 363

Sales Hiring Scale Sales Recruiting Sales 363

Chart Mogul

SEPTEMBER 15, 2023

For years we have been reading and hand-picking the best SaaS blog posts to share with 24K+ SaaS Roundup subscribers. Subscriber or not, anyone who wants to increase their SaaS knowledge will benefit by reading the curated posts below. In all seriousness though, that’s kinda what Horizontal SaaS promises (or tries) to be.

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

Sales Hacker

JUNE 23, 2020

Leah has been a pioneer for customer experience practices for the last two decades, focusing her work on putting customers at the heart of SaaS and service-based technology organizations. Now, without further ado, let’s listen to this interview with Leah Chaney. Who is Leah Chaney and what is BetterGrowth [1:30].

Scale 67

Scale Sales Hiring Technical Review Customer Success 67

SaaStr

MARCH 30, 2022

The SaaS world is competitive, and standing out in a highly saturated market takes remarkable hard work and skill. Co-Founder Lloyed Lobo interviews Bharadwaj as she shares Atlassian’s five building blocks to win. Co-Founder Lloyed Lobo interviews Bharadwaj as she shares Atlassian’s five building blocks to win.

Scale 224

Scale Sales Hiring Marketplace as a Service Construction 224

SaaSX

FEBRUARY 26, 2020

Today’s digital marketplace is a vast and wild place. What kind of company (or product/service) would work best alongside my business?” “What sort of organization can benefit from my company’s strengths?” It can get a little lonely out there. But don’t worry––we can help you jumpstart the process. . Ask yourself: .

Outsourcing Services 93

Outsourcing Services Strategy Underperforming Technical Team Technical Advisors 93

SaaStr

NOVEMBER 21, 2020

In Today’s Episode We Discuss: * How Rob made his way into the world of SaaS as a product manager and how that led to his founding Salsify over 8 years ago. * How does Rob think about the bundled vs unbundled thesis within SaaS? When is it right for SaaS companies to turn down potential customers? Harry Stebbings. Rob Gonzalez.

SaaS Payments 248

SaaS Payments Scale Payment Services Payment Solutions 248

SaaStr

MAY 15, 2020

In Today’s Episode We Discuss: * How Bridget made her way into the world of SaaS and Sales and came to be Head of both Sales and Customer Success at Tidelift. * Below, we’ve shared the transcript of Harry’s interview with Bridget or you can jump to the transcript of Michelle’s podcast. Loving our podcast content? Harry Stebbings.

Sales Hiring 194

Sales Hiring Scale Technical Review Outsourcing Services 194

Chart Mogul

JUNE 25, 2020

PR for SaaS businesses doesn’t have to be hard or complicated. The benefits of PR for SaaS businesses. What is PR for SaaS? For example, a journalist might interview you or write about your product updates or funding rounds. Or take the social media SaaS business Buffer. Here’s how. This gives me credibility.

SaaS 101

SaaS Business Content Marketing Construction 101

SaaStr

MAY 14, 2023

Here’s a chance to look back at 4 pre-IPO SaaS leaders today, and how they were doing and what they were thinking in the run up to $10m ARR. Algolia went from zero to seven figures in revenue in 12 months, and the launch of their search as a service product, and grew pricing from $19 a month to $100,000, which sounds amazing.

Sales Hiring 226

Sales Hiring Sales Recruiting Scale Payment Methods 226

FastSpring

JANUARY 8, 2019

Amazon Marketplace. Selling on the Amazon Marketplace can significantly boost volume through your store. Amazon charges fees on every sale through the Marketplace. A marketing concept where a business offers several related products or services and sells them as one package solution, often at a reduced price. Cross-sell.

Payment Methods 65

Payment Methods Merchant Services Payment Services Outsourcing Services 65

Intercom, Inc.

JULY 21, 2022

What started as a series of interviews by co-founder Des Traynor soon bloomed into hundreds of episodes where we explore how businesses are driving growth through customer relationships and how to build successful products at scale. I’m recording the first in what I expect to be a series of interesting interviews.

Outsourcing Services 215

Outsourcing Services Sales Hiring CTO Hire Acquisition 215

OpenView Labs

JUNE 16, 2020

Related: The Recession Planning Framework for SaaS Startups. As the marketplace shifts, new constraints are giving rise to new opportunities. Out of anything I could ever say, please know that your marketplace will always speak the loudest. The marketplace is flooded with people. Don’t ghost if the interview isn’t a fit.

Sales Hiring 54

Sales Hiring Sales Recruiting SaaS Payments Underperforming Technical Team 54

Sales Hacker

MARCH 2, 2020

Blueprints for a SaaS Sales Organization. You don’t have to be subservient, forfeit your self-respect, or fake enthusiasm about your product or service. In today’s crazy marketplace, new sales strategies are needed to penetrate these big accounts. It’s also changed the way consumers operate in the marketplace.

Scale 141

Scale Sales Hiring Sales Recruiting Payment Methods 141

SaaStr

MAY 3, 2019

Before that Manny was a Senior Product Manager @ Amazon where he engineered the compensation system for Amazon Associates and Web-Services which accounts for 15% of Amazon’s traffic. CEOs everywhere are seeking to innovate, but 81% say their teams are not equipped to meet the challenges needed to compete in today’s marketplace.

VP of Engineering 149

VP of Engineering Sales Hiring Technical Review Development Team Review 149

ChurnZero

JUNE 22, 2021

This course is for: If you work with customers and are interested in the topics of marketing, market research, sales, customer service and strategy this course is for you. Surprisingly, those same SaaS executives routinely make bad decisions simply because they misinterpret their data. Customer Success Leaders (CCOS, VPs, Directors).

Customer Success 92

Customer Success Churn Consulting Marketplace as a Service 92

Upscope

MAY 25, 2021

Here's an interview with our CTO on how co-browsing technology works. Install marketplace apps for Intercom, Zendesk, Frontapp. If we do have a custom app you'd need to install both the Upscope javascript snippet and install the Upscope app from their marketplace. In addition, this makes it secure for the user.

Development 52

Development Marketplace as a Service New CTO CTO 52

Sales Hacker

AUGUST 18, 2020

We’ve got an interview with Brandon Meyers , the chief revenue officer of ADARA. We’ve got an interview with Brandon Meyers, the chief revenue officer of ADARA. Now, without further ado, let’s listen to this interview with Brandon Meyers. Sam Jacobs: Is it a subscription service? So what do we do, right?

Subscription 107

Subscription Payment Features Scale Underperforming Technical Team 107