Totango

OCTOBER 20, 2022

Hiring team members with the right customer success manager skills is critical for the effectiveness of your CS team and strategy. Here we’ve identified the 13 most essential qualities to consider when hiring a CS manager. What Is a Customer Success Manager (CSM)? What Is a Customer Success Manager (CSM)?

Sales Hiring 91

Sales Hiring Customer Success Sales Recruiting Technical Review 91

User Pilot

JANUARY 16, 2024

From analyzing market trends to churning user needs and technical feasibility into golden product ideas, there are many benefits of ChatGPT for product managers. A potent tool, ChatGPT has proven to be a strategic addition to the product management toolkit, churning out ideas in even the most unlikely scenarios.

ChatGPT 86

ChatGPT Management Underperforming Technical Team Technical Review 86

Valuize Consulting

FEBRUARY 16, 2022

Transform With An Agile Approach To Change Management. Your people are your most critical change agents, and they need a leader that empowers them through a thoughtful change management strategy that leverages Agile methodologies to ensure the success of your transformation. Change is taking place in your organization every day.

Interviewing 52

Interviewing Strategy Scale Management 52

User Pilot

DECEMBER 8, 2023

If product managers can consistently apply the scientific method, analyze the effect of multiple variables changing, and gather reliable data about the future direction of the product, they’re in a strong position to improve customer outcomes. A mindset of product experimentation is vitally important for product success and growth.

Management 93

Management User Experience Onboarding Metrics 93

User Pilot

FEBRUARY 28, 2023

In this article, we look at 13 different ways to collect feedback that product managers can leverage to gain a deep understanding of customer needs and make informed product decisions. However, in this article, we’ll be focusing only on the feedback that’s relevant to product managers. Customer interview template.

Scale 80

Scale Management Technical Review Onboarding 80

Andreessen Horowitz

APRIL 23, 2024

They also talked about the difficulties — and potential advantages — of selling into small businesses, taking alternative approaches to interviewing candidates, and the importance of keeping culture a vital part of a company as it scales. For both of you, subscription is a smaller-to-no piece of the story.

Payments 104

Payments Forecasting Payment Services Payment Solutions 104

User Pilot

JANUARY 27, 2023

With Userpilot, you can run user feedback surveys, and build user segments based on product usage data to recruit participants for interviews and beta-testing. Why is conducting evaluation research important for product managers? The most popular ones include interviews, case studies, and focus groups. Want to see how?

Management 91

Management Interviewing Data Trends 91

Sales Hacker

JANUARY 22, 2020

By mastering your sales interview questions. As a longtime recruiting leader, I’ve worked with countless hiring managers looking to fill sales roles , and I’ve had a firsthand look at their interview process. 6 Sales Interview Questions to Find the Best Talent. Keep reading to learn what they are and why they work.

Sales Hiring 76

Sales Hiring Interviewing Underperforming Technical Team Sales Recruiting 76

ProfitWell

FEBRUARY 17, 2020

Today, we’re eyeing subscription aviation. Plus, an interview on Product Hunt Radio from the mind of a brand master. Your top subscription news. Navigating subscription with Etihad Airways. Because it will make regular, recurring trips easier to manage from both sides. Cutting the security line?

Subscription 80

Subscription Payment Features Airlines Travel 80

Baremetrics

JANUARY 17, 2022

There are two types of email subscription lists that marketers can build: free and paid. How To Make Your Paid Newsletter Subscription More Efficient Content Creation and Distribution Email Newsletter Tool: What to look out for Popular Newsletter Subscription Services 1. Table of Contents. And always start with a free trial.

Management 95

Management Payment Solutions Scale Payment Methods 95

Valuize Consulting

DECEMBER 7, 2021

In the subscription economy, there’s no debate about whether or not to invest in Customer Success (CS); 70% of rapidly growing businesses say that Customer Success is extremely important ( Hubspot , 2017). Level Up Your Customer Success Organization. The complexity of the product greatly impacts the sizing of an organization.”.

VP of Engineering 98

VP of Engineering Customer Success Sales Hiring Interviewing 98

User Pilot

APRIL 6, 2023

How can customer success managers address the challenges and concerns around AI when it comes to providing a better user experience? Best AI tools for customer success managers (CSMs). What are customer success managers (CSMs) & what is customer success? Customer success managers are the masters of this process.

AI 90

AI Customer Success ChatGPT Management 90

Andreessen Horowitz

MARCH 22, 2024

A good way to learn more about your customer personas and segments is through interviews, surveys, and sales team data. Interviews. If you have a small number of customers, interviewing them can give you a better signal into who’s interested in buying your product and what products they might be interested in in the future.

Generative AI 120

Generative AI AI B2B Pricing 120

Valuize Consulting

FEBRUARY 8, 2022

The economic lifeblood of leading recurring revenue organizations is shared value and accountability. In the modern subscription economy, there’s no escaping shared responsibility for customer value management because the vendor-customer relationship is interdependent and inextricably linked.

Interviewing 52

Interviewing Healthcare Enterprise Technology 52

FastSpring

FEBRUARY 9, 2023

Interview with Fred Linfjard Is conversion rate optimization for SaaS different than traditional A/B testing for ecommerce? But for subscription-based software companies, that’s just the beginning. We interviewed our former Chief Product Officer Kurt Smith about pricing strategies that work during volatile markets.

Payment Methods 78

Payment Methods Merchant Services Payment Solutions Payments 78

FastSpring

SEPTEMBER 16, 2022

This mission of increasing the personalness of FastSpring’s relationship with businesses (and of course, the people who found or work for them) is also part of why we do things like interview our members. Strengthening Customer Relationships. They may even be able to weigh in on what’s coming down the pipe for FastSpring’s platform.

SaaS Payments 145

SaaS Payments Payment Solutions Merchant Services Software Review 145

Scytale

MARCH 19, 2024

Process improvements: The audit process often identifies areas for improvement in your internal controls, security procedures, risk management, and governance. ISO 27001: An ISO 27001 audit assesses information security management systems and controls and is the globally recognized standard for information security.

Payment Services 52

Payment Services Payment Solutions Payments SaaS Payments 52

User Pilot

AUGUST 24, 2023

It’s also a valuable tool for winning over users about to cancel their subscriptions. Here are subscription cancellation survey questions for collecting customer feedback: What made you cancel your subscription? Follow up with an exit interview to gain more valuable insights. What made you cancel your subscription?

Churn 91

Churn Interviewing Subscription Payment Features 91

User Pilot

JANUARY 14, 2023

What can product managers do to improve their chances of building successful products? Product success is necessary both for the product manager and for the organization to grow. Why should a product manager care about product success? A product manager needs to care about product success if they want to keep their job.

Management 89

Management SaaS Metrics Retention 89

Intercom, Inc.

AUGUST 27, 2020

?. The subscription model has revolutionized virtually every industry. Success in the subscription economy isn’t about having the best product; it’s about having the strongest customer relationships. From legacy business to subscription service. To navigate the current minefield of growth, businesses need to shift their focus.

Scale 211

Scale Payments Subscription Payment Features 211

OpenView Labs

AUGUST 18, 2020

Two weeks later, they offered me a free, three-month pro subscription in this follow-up email: After my first experience with this product, any email I get from them just makes me remember how much I struggled. On the other hand, manage it well and the statistics are in favor of you growing your business. And then I gave up.

Management 116

Management Subscription Payment Features Churn 116

Intercom, Inc.

MAY 3, 2018

Product management is about solving problems. Rohini Pondhi , product management lead for Square’s Invoices product, knows this challenge well. Michelle: I discovered product management through a tweet from Paul Adams. At Square, I manage a product called Square Invoices. ” Michelle: I know.

Payment Methods 195

Payment Methods Merchant Services Scale Payment Features 195

SaaStr

JANUARY 7, 2021

We were fortunate enough to interview CEOs who were in the trenches navigating the COVID-19 pandemic, investors who were advising companies on how best to move forward, and operators who saw explosive growth given the shift to working from home. . We’re obviously in a very unique situation today.

Scale 247

Scale Sales Hiring Scaling B2B 247

FastSpring

APRIL 26, 2022

Last week, I canceled an annual SaaS subscription (I had three weeks left until renewal). Interestingly, even though I paid for a year-long subscription, the company didn’t let me keep the last three weeks of access to its premium features. This action will immediately downgrade your subscription.

Benchmarks 139

Benchmarks Churn Payments SaaS Payments 139

User Pilot

OCTOBER 29, 2023

We also look at: how to calculate willingness to pay factors that influence it how product managers can boost it Let’s get right to it! Effective customer research techniques include interviews and focus groups as they allow you to collect qualitative feedback. Interview preparation template. What options have you got?

SaaS 92

SaaS Interviewing Pricing Market Research 92

SmartKarrot

MAY 12, 2022

Customer engagement managers are a great, coveted position in the SaaS space. This gap is filled in with a customer engagement manager. Customer engagement managers work with marketing and sales teams to ensure customers receive the value they signed up for. Customer engagement managers improve customer relationships.

Interviewing 10

Interviewing Engagement Management Scale 10

BetterCloud

DECEMBER 17, 2020

But it’s also a good time to build a different type of list: Your enterprise’s 2021 SaaS sprawl management checklist. Why IT should actively manage SaaS sprawl. Without actively managing them, the dangers mount. Your 2021 SaaS Sprawl Management Checklist. But what can you do? Here’s our holiday gift to you. Pain points.

Sales Recruiting 52

Sales Recruiting Management SaaS Government 52

Intercom, Inc.

JULY 29, 2021

They needed to be really quick coming up with a new, adapted learning management system: “It’s the equivalent of going into an old house and stripping it back to the walls and having to really start from scratch again. SaaS is the subscription business. And I think you need to think about people management the same way.

Sales Hiring 223

Sales Hiring Scale Sales Recruiting Underperforming Technical Team 223

CustomerSuccessBox

JUNE 8, 2022

We, at CustomerSuccessBox , spoke to some of the Top Customer Success Influencers to know how they manage churn! Check out Irit’s interview where she gives insights into how you can manage churn efficiently. . Q: Who should be responsible for managing ‘churn’ in a firm? The following is what she has to say.

Churn 52

Churn Management Systems Review Onboarding 52

Andreessen Horowitz

OCTOBER 12, 2023

To answer that question, we interviewed leaders from many of the largest healthcare providers and insurers across the country. For example, we heard a variety of answers to the “build vs. buy” question from our interviews. What do enterprise buyers in healthcare care about most when evaluating AI products?

Healthcare 107

Healthcare AI Payments Enterprise 107

CustomerSuccessBox

JUNE 8, 2022

We, at CustomerSuccessBox , spoke to some of the Top Customer Success Influencers to know how they manage churn! Check out Elodie’s interview where she gives insights into how you can manage churn efficiently. She’s one of the Top Customer Success Influencers. The following is what she has to say.

Churn 52

Churn Management Customer Success Payment Features 52

User Pilot

APRIL 8, 2024

Did it come from the management or employees? The self-service model enables users to buy (or cancel) the subscription, implement the product, learn how to use it, and access support without talking to customer services teams. Gather customer insights on how to improve the customer experience via surveys , interviews, and reviews.

Strategy 72

Strategy Business SaaS Customer Lifetime Value 72

SaaStr

JANUARY 24, 2024

Mark Roberge , SaaStr fan-favorite and Co-Founder and Managing Director of Stage 2 Capital brought together some of the top CROs in SaaS during the SaaStr Annual to share some of their greatest learnings and pivotal moments leading some of the Cloud 100 SaaS companies. He advises to look past the logo and look for traits.

Scale 230

Scale Sales Hiring Scaling Revenue 230

Sales Hacker

NOVEMBER 16, 2020

I recommend: Outsourced buyer interviews with a clustered model. Most writing about win/loss analysis takes it for granted that buyer interviews are the best method. And while I agree that buyer interviews can yield the most accurate, highest fidelity data, they’re also the most expensive approach. Buyer interviews.

Outsourcing Services 99

Outsourcing Services Data Interviewing Technical Review 99

Intercom, Inc.

SEPTEMBER 22, 2022

They work with consulting firms, hire their own analysts, buy data management software. But the fact is that a large portion of the employees – developers, marketers, product managers (whose work depends on an intimate understanding of the customer) – rarely, if ever, interact with them. And for a while, that was the case for Michele.

Interviewing 138

Interviewing Underperforming Technical Team Sales Recruiting Software Review 138

Totango

OCTOBER 7, 2021

As a subscription renewal deadline approaches. Totango tools such as the Voice of the Customer SuccessBLOC are set up to help you collect and track this kind of survey data as well as manage your customer interactions to increase satisfaction. Conduct Customer Interviews. After onboarding has been completed.

Software Review 102

Software Review Technical Review Interviewing Benchmarks 102

Chargify

OCTOBER 4, 2017

Managing offers, reliable billing, and subscription lifecycle management is complex, creating an iceberg effect for companies that decide to tackle it on their own. It allows us to upgrade, downgrade, or cancel a client’s subscription easily. “I wish we would have gone with Chargify from the beginning.”.

Merchant Services 51

Merchant Services Subscription Payment Features SaaS Payments 51