SaaStr

OCTOBER 26, 2022

The market you choose should be big enough so you can capture a small piece of it while using your resources to drive your mission.”. More recently, with the acceleration of remote work, employers are looking for tools to help teams communicate effectively, which is one of the many use cases for Grammarly. Values enable breakthroughs.

Enterprise 171

Enterprise Scale Sales Communication 171

User Pilot

JANUARY 22, 2024

A low-touch model relies on automation and self-service resources to onboard and support customers with little direct CSM involvement. Product-led companies tend to be low-touch while sales-led companies – are high-touch, at least in the beginning.

Customer Success 103

Customer Success Sales Hiring Scale SaaS 103

Intercom, Inc.

JUNE 9, 2020

SimpleLegal’s own example of a fast decision came in the form of moving to a remote work situation earlier than officially advised: “Our business continuity team concluded we should move to a work-from-home approach a couple of days prior to the Santa Clara County mandate to do so. ” I’ve heard this twice today. .

Strategy 197

Strategy Business Scale Communication 197

SaaStr

FEBRUARY 25, 2020

Just like filing your income tax returns or hanging that state-mandated safety poster up in your break room, sales tax is a back-office pain point, not a profit center. . That makes sales tax compliance easy to ignore… until it becomes a problem. . Why is sales tax such a pain for SaaS companies? There are a few reasons.

Merchant Services 171

Merchant Services Scale Technical Review Sales Hiring 171

Sales Hacker

MAY 27, 2021

For a lot of organizations, the game plan for going remote amounted to, “Next week the office is closed.”. Going forward, we have to take remote seriously if we want to stay competitive. That means thinking of the sales team as remote-at-heart, not remote-by-default. Remote onboarding and training.

Underperforming Technical Team 112

Underperforming Technical Team Sales Software Review Technical Review 112

User Pilot

APRIL 9, 2024

To help you make an informed choice, our guide introduces 9 best-in-class onboarding platforms. Renowned for its robust analytics and mobile app support, Pendo provides interactive in-app guides and retroactive analytics, positioning itself as a top choice for enterprises looking for comprehensive mobile onboarding solutions.

Onboarding 52

Onboarding Software Review Sales Hiring SaaS 52

OpenView Labs

NOVEMBER 9, 2021

Once dominated by relationships, sales today (especially SaaS sales) are equally propelled by technology. With the broad adoption of CRM, the rise of the sales tech stack, and the advent of social selling and other digital sales channels, the sales landscape has shifted dramatically. Scaling SaaS Sales.

Scale 91

Scale Sales Hiring Scaling Technical Review 91

ChurnZero

JANUARY 25, 2024

Skillset 1: Sales acumen In 2024, driving revenue is a primary responsibility of CS. This means that sales acumen is no longer just a bonus for CS professionals—it’s a new baseline for many companies. As companies find more ways to support their customers and build recurring revenue, “traditional” CS skillsets are no longer enough.

Customer Success 52

Customer Success Sales Recruiting Sales Hiring Scale 52

OpenView Labs

MARCH 8, 2021

B2B sales involves one business selling its product to another business. Those with experience in both B2B and B2C sales know that B2B is a lot tougher—the deals are bigger, there’s often more than one decision-maker, and the competition is intense. What Interviewing 600+ Sales Reps Taught Me About Team Building.

Sales Hiring 80

Sales Hiring Scale Sales Recruiting B2B 80

Intercom, Inc.

APRIL 1, 2020

“We have responded by finding new ways to connect, to interact, to maintain community” Needless to say, we’re a resourceful species – we have responded by finding new ways to connect, to interact, to maintain community. We hope you find some of these resources useful during this difficult time. Sharing experiences.

Scale 201

Scale Government Content Marketing Data 201

Totango

MAY 13, 2022

In this blog, we’ll provide a guide to choosing the right digital engagement platform for your business needs. They can take several forms, including: In-app guides. Some of the most important tool categories and representative providers include: In-app guides: Whatfix. In-app Guides: Whatfix. Customer support platforms.

Engagement 105

Engagement Onboarding Artificial Intelligence Social Media 105

Neil Patel

DECEMBER 3, 2021

Well, one reason is the shift towards remote working and burnout in high-stress industries. Offer Remote or Hybrid Work for Eligible Employees. The move towards remote working is gaining ground, and there seems to be no stopping it as more workers and companies realize the benefits of working from home. Why are staff leaving?

Healthcare 109

Healthcare Marketing Outsourced Development Technical Review 109

Neil Patel

SEPTEMBER 3, 2021

By hosting the event remotely, it’s possible for people to network without sharing physical space. The remote location has other big benefits too. With remote work becoming more and more efficient , this is ideal for businesses looking to attract top candidates from all over the world. Outline Resources Needed.

Sales Recruiting 138

Sales Recruiting Social Media Sales Hiring Marketing 138

Sales Hacker

JUNE 16, 2022

It’s been a tough couple of years, Sales Hackers. What do the changing market conditions mean for RevOps and sales? What do the changing market conditions mean for RevOps and sales? VP of Global Inside Sales at Tray.io. Q: What should sales orgs expect to see in the coming weeks? And it’s about to get tougher.

Scale 91

Scale Sales Hiring Sales Headcount 91

OpenView Labs

SEPTEMBER 22, 2020

We still don’t have a crystal ball, but it’s pretty clear that a lot of teams and offices will be remote through the end of 2020 and beyond. Whether your sales team’s transition to remote work was seamless or tough, or somewhere in between: you’ve likely gotten into a groove. Related read: How to Lead a Remote Sales Team.

Sales 65

Sales Travel Engagement Development 65

Sales Hacker

JULY 9, 2020

No one could have predicted COVID-19, but the people who can adapt are the ones who will advance their sales careers during this time. With the current state of sales , everything is changing fast. Digital is now the preferred sales interaction, with a 250% boost in mobile app ordering. Act as a resource.

Sales 114

Sales Sales Funnel Innovation Trends 114

Sales Hacker

APRIL 7, 2020

Annual events have been canceled, business strategies have shifted, and companies everywhere have been forced to rethink the way they approach their sales activity. As travel restrictions, hiring freezes, and evolutions in market demand all create new challenges for brands, one thing hasn’t changed: Our need to access regular sales.

Sales Hiring 62

Sales Hiring Management Sales Social Media 62

OpenView Labs

JUNE 16, 2021

We know a lot of folks are considering the switch, so we’ve curated this list of some of our favorite resources. This guide from Baremetrics covers all the basics, including the advantages and disadvantages of adopting this pricing strategy. More resource roundups from OpenView. The Ultimate SaaS Pricing Resources Guide.

Pricing 64

Pricing Scale Forecasting AWS 64

CustomerSuccessBox

JUNE 21, 2022

Well-defined Sales-to-Onboarding Handoff. This begins with the sales to onboarding hand-off before the end of the sales cycle. it’s better to have the onboarding team present before the sales cycle ends. Suggested Read : The Effective way to Sales, Customer Success, and Implementation Handoff.

Scale 52

Scale Onboarding Scaling Strategy 52

User Pilot

OCTOBER 24, 2023

In this guide, we’ll be going over what usage-based pricing is, the benefits of a usage-based pricing model, different types of usage-based pricing, and a few examples from SaaS companies that have effectively deployed this strategy! When it comes to product-led growth , SaaS companies need to get everything details right.

Pricing 105

Pricing Payment Solutions SaaS Payments Payments 105

Mucker Capital

OCTOBER 10, 2023

Sales development is a nuanced blend of art and science, requiring a delicate balance for its effective implementation within a company. Drawing from substantial experience, Sally Duby from The Bridge Group provides valuable insights into the intricate realm of sales development. Sally's wisdom sheds light on this dilemma.

Scale 52

Scale Sales Hiring Outsourced Development Development 52

Neil Patel

OCTOBER 5, 2020

If you can let a customer service bot handle frequently asked queries from your customers, saving you time and resources, it’s not just beneficial for you. If you don’t always have the resources or time to speak to your customers directly, you may benefit from automated communications. It’s beneficial for your customers too.

Communication 145

Communication Technology Artificial Intelligence Social Media 145

OpenView Labs

JUNE 15, 2020

A new, scaling startup sales team requires hyper-attention under the best of circumstances. Add in the challenge of going remote overnight—as so many of us did earlier this year—and leading a team might feel like treading water. This transparency around activity and outcomes is important for a new sales team.

Scale 54

Scale Sales Hiring Sales Communication 54

SaaStr

DECEMBER 23, 2020

The thing that’s striking to me there is marketing and sales and the input that is so valuable from them into the product feedback loop. How do you think about creating this incredibly tight product feedback loop and feedback mechanism between product and then marketing and sales? We get feedback on Twitter.

VP of Engineering 230

VP of Engineering Software Review Technical Review Underperforming Technical Team 230

Neil Patel

NOVEMBER 30, 2020

Hubspot’s Service Hub —Best for Free Software and Deals Zendesk —Best for a Complete Support Suite Groove —Best for Small Businesses and Startups TeamSupport —Best for B2B Support LiveAgent —Best for Live Chat Service Salesforce Service Cloud —Best for Remote and On-Site Support Freshdesk —Best for a Streamlined System. So don’t buy them.

Software Review 103

Software Review Software Systems Review AI Search 103

CustomerSuccessBox

JUNE 10, 2022

Have you maintained the synergy between the teams, especially in remote situations? ” Suggested Read : The Effective way to Sales, Customer Success, and Implementation Handoff. For illustration, the marketing team works in synergy with the sales team to pull off leads. Pro tip : Guide to building a customer success team.

Communication 52

Communication Customer Success Technical Review Systems Review 52

Neil Patel

JANUARY 31, 2022

If you’re looking to drive traffic (and sales) for your e-commerce business, this guide is for you. E-commerce marketing can have a variety of goals, from building brand awareness to driving sales, and use a variety of approaches including SEO , paid ads, social media, and affiliate marketing.

Payment Methods 107

Payment Methods Social Media Marketing Software Review 107

OpenView Labs

AUGUST 13, 2020

Target your sales and marketing to the right ideal customer profile (ICP) rather than attempt to sell to everyone and their brother. It’s a question of resource prioritization and where you’re being proactive. Marketing and sales shouldn’t stop once someone becomes a customer. Selling to the right customer. Don’t mess it up.

Churn 57

Churn Customer Success Advertising Retention 57

ProfitWell

MARCH 16, 2020

I am a sucker for a good ebook, so Trello’s Ultimate Guide to Remote Work immediately got me hooked. If you’re sick of hearing tips on fostering a more effective remote work space—skip on. Whether it’s due to the pandemic , or the fact that remote is revolutionizing the way we work , the more resources, the better.

Technical Review 52

Technical Review Software Review Travel Leadership 52

FastSpring

MARCH 14, 2023

It takes an enormous amount of time, money, and headcount for SaaS companies to handle VAT, GST, and sales tax (and any other form of indirect tax) in-house. In this guide , we talk about the areas of collecting and remitting indirect tax that tax software and tax consultants can and can’t help you with.

Payment Solutions 89

Payment Solutions Merchant Services SaaS Payments Payment Methods 89

OpenView Labs

APRIL 29, 2020

We’ve just hit the one monthiversary of remote work as the new normal. While we would have expected a reduction in meetings accounting for the environment, we’ve surprisingly seen meeting volume increase, if anything: This surprising metric is indicative of a larger problem but an even greater opportunity for remote teams.

Company Culture 57

Company Culture Leadership B2B Management 57

How To Buy Saas

APRIL 4, 2023

So, if you’re aiming to increase the likelihood that your emails are going to be opened, read, and most importantly, acted upon , then read on, as we explore the most common reasons for marketing emails failing to generate sales. You can also use online tools and resources to gain insights into your target audience.

Marketing 52

Marketing Sales Social Media Underperforming Technical Team 52

Unbounce

SEPTEMBER 16, 2021

The Role of PPC in Marketing Strategies Why Your PPC Ad Needs a Dedicated Landing Page A Step-by-Step Guide to Optimizing Your Post-Click Strategy. Display ads rely on graphic formats to catch user attention, build brand awareness, and guide users to your site. Sales will always be a top priority. Is it increasing sales?

Payment Methods 145

Payment Methods Payment Solutions Payments AI Search 145

GetUplift

JANUARY 24, 2022

I’m not talking about the kind of vague “case studies” that tell you about one minor change to a page they made and how it increased sales by 450%. It’s the complete step-by-step of how we helped PowerUp Toys increase their sales. They create devices that turn standard paper planes into incredible, remote-controlled flying machines. .

Sales Hiring 102

Sales Hiring Marketing Sales Sales Funnel 102

OPEXEngine

JANUARY 27, 2021

Right now, this is especially true because of all the changes every company undertook due to the pandemic and moving to remote work. Most vendors during the pandemic have increased resources to ensure customer retention. All sales and marketing systems and tools associated with new customer acquisition should be reviewed.

Systems Review 52

Systems Review Acquisition SaaS Payments Payment Services 52

SmartKarrot

JUNE 20, 2023

Role: Customer Success Manager Location: United States (Remote) Organization: Liquid Web As a Customer Success Manager, you’ll ensure that customers receive more value from your offerings by engaging in onboarding activities. Facilitate a seamless sales transition after the sale of onboarding offers.

Customer Success 19

Customer Success Technical Review Systems Review Engineering 19

GetUplift

JANUARY 24, 2022

I’m not talking about the kind of vague “case studies” that tell you about one minor change to a page they made and how it increased sales by 450%. It’s the complete step-by-step of how we helped PowerUp Toys increase their sales. They create devices that turn standard paper planes into incredible, remote-controlled flying machines. .

Sales Hiring 88

Sales Hiring Sales Marketing Interviewing 88