User Pilot

AUGUST 17, 2024

It allows gyms, yoga studios, spas, outdoor centers, and personal trainers to streamline day-to-day operations: admin, finance, and customer care. They use Userpilot to monitor product usage, design onboarding flows, deliver release notes , and provide in-app support. Design onboarding flows. Track page visits.

User Experience 105

User Experience Underperforming Technical Team Software Review Systems Review 105

User Pilot

APRIL 24, 2025

Want to advance your career in product management or find top talent for your team? Stripe They’re looking for a senior Product Manager to lead a pillar within our LPM Cost Optimization team. A collaborator experienced in working with cross-functional teams, including engineering, design, and external partners.

Payment Methods 52

Payment Methods Payment Solutions Retention Churn 52

Intercom, Inc.

FEBRUARY 15, 2018

With so many moving parts in the creation process, from visual design to content or front-end development, what’s the one universal model all of these can apply to ensure the interaction in the end is more human and humane than machine-like? Your new book, Conversational Design , is out on abookapart.com on March 6. Erika: Absolutely.

Underperforming Technical Team 198

Underperforming Technical Team Education Development Startup 198

Intercom, Inc.

NOVEMBER 3, 2022

Scaling a support team is challenging enough as it is. Maybe you’ve just extended support hours and it’s becoming harder to plan shifts for different time zones; maybe you’re spending hours figuring out schedules for the week ahead; maybe the inflow prediction was a bit off and now your team is under or overstaffed.

Outsourcing Services 206

Outsourcing Services Scale Software Sales Hiring 206

Intercom, Inc.

FEBRUARY 1, 2018

In August of 2016, Rachel Hepworth embarked on a unique challenge: start a growth marketing team at one of the most successful startups of this generation – one that had long relied heavily on word of mouth. I stumbled upon Eric Ries and Steve Blank, the concept of customer development – it was a revelation.

Growth Marketing 174

Growth Marketing Scale Marketing Outsourcing Services 174

User Pilot

DECEMBER 13, 2023

The jobs-to-be-done (JTBD) framework is a customer-centric tool for product development and innovation, focusing on understanding the specific tasks or “jobs” customers hire products to do, providing insights into customer motivations, guiding innovation, aligning product features with real needs, and aiding in market segmentation.

Software Review 105

Software Review Underperforming Technical Team Interviewing Innovation 105

How To Buy Saas

FEBRUARY 25, 2025

Effective sales teams are also 81% more likely to be consistent CRM users , underscoring how vital these systems are for success. By the end of this guide, youll have a clear understanding of each platforms strengths, weaknesses, and ideal use cases. Startups, SMBs, and mid-market; teams wanting all-in-one marketing + sales.

Scale 52

Scale Underperforming Technical Team Technical Review Software Review 52

Intercom, Inc.

JUNE 21, 2018

Whether you’re at an early-stage startup that’s just made its first sales hires, or part of a fast-moving sales team in a large organization, the key to success often comes down to efficiency. That means your focus should be on building the right customer profile and developing precise messaging to reach them. Short on time?

Sales Hiring 183

Sales Hiring Scale Sales Recruiting Technical Advisors 183

SaaSOptics

MAY 2, 2022

In a sales-led model, sales processes and teams are the primary drivers of revenue growth. Whereas, in a product-led model, the product itself is used to acquire, onboard, and retain new users. Each has its strengths and weaknesses, but neither is better or worse than the other. Here’s what it looks like in practice.

Scale 97

Scale Sales Hiring Underperforming Technical Team Sales 97

User Pilot

APRIL 6, 2023

Developing and releasing sophisticated products with all the bells and whistles imaginable might seem like a great idea. Developers tend to overcomplicate code when they don’t have enough experience or want to show off their skills. Poor prioritization and external pressure are also common causes. Book the demo!

Underperforming Technical Team 105

Underperforming Technical Team Management Interviewing Scale 105

SaaStr

JULY 1, 2020

She manages a huge global team. It has a portion of its revenue that’s very sensitive to the economy and a lot of startups in the customer base, good and bad, right? Sam will have a lot of interesting perspectives on how he manages his team through these times. Four, people in the sale? Jason Lemkin: None.

Merchant Services 248

Merchant Services Scale Sales Recruiting Sales 248

SaaStr

MARCH 26, 2019

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. Know who is the foundation of your product and build your product for that user (in Stripe’s case, developers). Know your forever user.

Scale 159

Scale Payment Services Payment Methods Scaling 159

Stax

MARCH 18, 2025

Your CAC is how much you spend on acquiring and onboarding a customer, and can include marketing, communications, sales, and other expenses. Optimize your software onboarding process User experience is everything. Customer acquisition cost. Some questions to ask yourself include: How comprehensive is your product support?

Scale 117

Scale Payment Services Payments SaaS Payments 117

User Pilot

JULY 27, 2023

They also manage finances and supervise one or more engineering teams. Customer Onboarding Specialist: Responsible for helping new customers get up and running with the company’s products. Much of the success here depends on how competent and motivated the CTO and their team is. Average salary: $192,383/yr.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

Intercom, Inc.

SEPTEMBER 8, 2021

When it comes to launching sales teams in hyper-growth startups, few people have walked the walk as much as Maggie Hott. We recently sat down with Maggie to chat about all things sales – from laying down a solid foundation to hiring the right people and, finally, scaling the team into hyper-growth. Look for the team players.

Scale 118

Scale Sales Hiring Sales Recruiting Underperforming Technical Team 118

Frontegg

DECEMBER 2, 2021

In addition, we are excited to welcome our new partners – the visionary team from Insight Partners, led by Praveen Akkiraju, Daniel Aronovitz, and Jeff Horring. Additionally, our diversity-first team has grown to more than 30 top-notch talents (you are an incredible team of people, each and every one of you!)and

Underperforming Technical Team 93

Underperforming Technical Team Sales Hiring DevOps as a Service Scale 93

Intercom, Inc.

JULY 11, 2019

But as the business becomes more successful – and there are resources to build a support team – additional layers begin to separate executives from their customers. Since 2010, he’s helped the company grow to more than 40,000 customers and helped scale the support team to more than 500 employees to assist those users. Short on time?

Scale 188

Scale Scaling Sales Hiring Underperforming Technical Team 188

User Pilot

JUNE 20, 2023

TL;DR Product idea validation is a process during which product teams test and tweak the product concept to ensure it satisfies a real market need. Apart from testing the demand for the product, idea validation helps teams assess if they have the necessary expertise and resources to build the product. Let’s get straight into it!

Underperforming Technical Team 98

Underperforming Technical Team Social Media Scale Interviewing 98

Neil Patel

APRIL 20, 2021

Understanding the finances behind your business can help you increase your profits, cut back on expenses, and operate more smoothly. This will happen when your business develops a duplicatable system for driving in new business. It could be due to poor practices, new hires, or bad training procedures.

Outsourcing Services 121

Outsourcing Services Business Underperforming Technical Team Outsourced Development 121

Neil Patel

OCTOBER 24, 2020

Unfortunately, your in-house team doesn’t have the required expertise to push through change. Our team at Neil Patel Digital has compiled the ultimate guide below to help you understand the nuances of working with a consultant for the best results. Onboarding Process. So what do you do? Hire a consultant, hands down.

Consulting 134

Consulting Sales Hiring Technical Review Sales Recruiting 134

User Pilot

AUGUST 30, 2024

Whether you’re a seasoned professional or new to the field, understanding the nuances of customer onboarding coordinators is essential for success. TL;DR A customer onboarding coordinator is a professional responsible for guiding new customers through the initial stages of using a product or service.

Onboarding 52

Onboarding Sales Hiring Underperforming Technical Team Technical Review 52

User Pilot

JANUARY 14, 2024

TL;DR A product manager leads the product management team and is responsible for overseeing all stages of the product development process. They earn more than developers, astronauts, and even attorneys, but less than surgeons. The Director of Product is accountable for multiple product lines and manages product management teams.

VP of Engineering 105

VP of Engineering Management Underperforming Technical Team Compensation 105

Sales Hacker

JANUARY 3, 2022

Those are resources that most sales teams do not have, and resources that most marketing teams need to protect. To meaningfully speed up your content creation process without sacrificing quality or quantity, though, you also need to look closely at how your team approached sales enablement. Develop T-shaped professionals.

Sales Enablement 111

Sales Enablement Scale Sales Hiring Outsourcing Services 111

Valuize Consulting

OCTOBER 23, 2024

Weaknesses in each, such as maintaining relevance and currency, are compounded by poor data hygiene, cross-organizational friction, and varied levels of organizational capability and maturity throughout their companies. After all, those leaders are playing with company money.

Underperforming Technical Team 52

Underperforming Technical Team Scale Technical Review Customer Lifetime Value 52

Frontegg

JUNE 17, 2021

As explained in the first part of this series, we clearly saw why Software-as-a-Service (SaaS) is the way to go when it comes to establishing self-serving applications that can be scaled up and developed fast(er). Getting Started with SaaS App Development. Non-cloud use cases like banking and finance businesses.

ECS (Elastic Container Service) 97

ECS (Elastic Container Service) multi-cloud Kubernetes K8S orchestration (Kubernetes) EKS (Elastic Kubernetes Service) 97

SaaSOptics

MAY 6, 2022

Customer Core —to maintain and develop customer relationships. Anthony defines these four core areas as the “finance and stakeholder ecosystem.” Everything in the finance and stakeholder ecosystem begins with the financial core (AKA, your accounting, budgeting, and SaaS metrics tools). Financial Core. People/HR Core.

SaaS 76

SaaS Scale Underperforming Technical Team Forecasting 76

Outseta

JANUARY 20, 2020

I was managing a team of 15 and the company had grown to about 140 employees. They were clearly property management and software development, and as someone that was hired to accelerate Buildium’s growth I immediately saw countless opportunities to grow the company by moving into new markets. We mostly succeeded. I’m proud of all that.

SaaS Payments 145

SaaS Payments Sales Hiring Payment Methods Payment Services 145

Baremetrics

NOVEMBER 9, 2021

Develop a Full Marketing Strategy 2. High churn is understandable for newer startups, but it does indicate that a tool may be a poor market fit, have limited demand, or struggle to compete against similar products. Compiling your finances into a profit and loss (P&L) statement is the easiest way to communicate this information.

SaaS Payments 105

SaaS Payments Technical Review Development Team Review Software Review 105

Tom Tunguz

OCTOBER 24, 2021

And as Travis mentioned, we’ve had lots of great recent guests, Hollie Wegman, CMO at Segment, Adam, the head of developer relations at HashiCorp, G.C. Her team loved working for her. Leadership, she’s been on the leadership team for two massive businesses, and so who better to hear from on that topic than Claire.

CTO Coach 164

CTO Coach Sales Hiring Sales Recruiting CTO Hire 164

ChurnZero

APRIL 27, 2021

million round of financing led by Grotech Ventures in 2017. Grotech Ventures is a team committed to helping creative and driven entrepreneurs build technology companies that last. A: Very few of our early-stage investments have a Customer Success team at the time we invest. Let’s hear what they each had to say. .

Scale 98

Scale Customer Success Payments Underperforming Technical Team 98

Stax

JANUARY 8, 2024

Common risk management strategies for PayFacs include proper merchant vetting and onboarding, transaction monitoring and fraud prevention, chargeback mitigation, KYC/AML compliance, and data breach prevention. Reputational risks Risks associated with things like data breaches, poor customer service, company controversies, etc.

Merchant Services 88

Merchant Services Payfac Payment Services SaaS Payments 88

Intercom, Inc.

JANUARY 10, 2019

That’s why we’re redesigning our onboarding process from the ground up , with the aim of personalizing the experience for every single Intercom customer. They got a bad rep, but they’ve come through the other end, I think. And I guess we just didn’t invest in onboarding as much as we might have. What’s ahead in 2019.

Scale 143

Scale Banking Technical Review Systems Review 143

FastSpring

APRIL 26, 2022

It’s likely that a finance or sales tools will be less susceptible to churn than a marketing tool, simply because it’s perceived to be more directly responsible for revenue.”. While it’s not a bad idea to be measuring both, your monthly churn rate should be much, much lower than your annual churn rate.

Benchmarks 147

Benchmarks Churn Payments SaaS Payments 147

Neil Patel

OCTOBER 13, 2020

Finance & Accounting. The most common example of business outsourcing is finance and accounting, or F&A. The problem isn’t just in the amount of time an in-house team has to dedicate to the work. This lack of resources is a major struggle for teams with in-house F&A staff, according to Consero.

Outsourcing Services 142

Outsourcing Services Outsourced Development Sales Hiring Technical Review 142

SaaSOptics

APRIL 7, 2022

Whether or not a freemium offer is “good” or “bad” depends entirely on the context of your business. New users can easily onboard themselves. Self-directed, hands-off onboarding is a staple of product-led growth. Is Freemium a Good Business Model? SaaS Tools For Product-Led Growth Companies.

Business Model 74

Business Model Payment Features Business SaaS 74

Baremetrics

JANUARY 12, 2022

Unlike revenue, where more is basically always better, and expenses, where lower is basically always better, cash in is not necessarily good and cash out is not necessarily bad. However, not having a good idea of how much money is entering or exiting your business over time is always bad! What does cash flow modeling software do?

Payment Services 95

Payment Services Payment Methods SaaS Payments Payment Solutions 95

User Pilot

JANUARY 15, 2021

51% of people will never return to a company that they’ve had a bad experience with. It enables you to zoom in on particular issues – adoption of a particular feature, abandonment rates of a particular task, onboarding flow completions – and diagnose what is happening. Looking to build in-app onboarding experiences?

SaaS Payments 88

SaaS Payments Payment Solutions Payments Underperforming Technical Team 88